Ratings based on 4,257 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2018
Pros: Staff
Location: Grand Canyon - amazing!!
The hotel was fine. Not super luxurious but the price reflects that. It was a good base to explore the Grand Canyon from. Staff were extremely friendly and helpful.
Comment from Hotel Management
19-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback. We appreciate your kind review, and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Arlington, Texas

Wonderful but left Hungry

Posted 17-Jan-2018
The hotel was perfect. The room size we rented appeared to be overbooked so they upgraded us to a suite which was lovely. The staff could not have been more kind. However, getting in late meant that there was no food available in the hotel, for delivery, or on a drive through the town. We bought microwaveable noodles from the front desk, where we were told there was no plastic ware available. Wonderful hotel, just come early for dinner or prepared with your own food.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback! We appreciate you and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from orange

Excellent

Posted 16-Jan-2018
Pros: location, cleanliness
Cons: will be great if there's donuts for breakfast
Location: perfect location
I love this hotel. The cleanliness of the room is great. The front desk staff is very courteous and accommodating. This is the perfect place to stay going to Gran Canyon National Park.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you so much for staying with us and letting us know what you liked about us! We hope to see you again soon... maybe with donuts!
5 out of 5
Recommended
for Everyone
by A verified traveller from Whittier Ca.

Incident

Posted 15-Jan-2018
We rented four rooms, we had a toilet backed up, the management was there to fix the problem very promptly and they discounted our rooms for the inconvinience, all the hotel staff was very understanding and friendly, I highly recommend Best Western in the Grand Canyon Viilage
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us. It is unfortunate when something fails to meet your expectation, and we are relived to know we were able to resolve this to your satisfaction. We hope to see you again and appreciate your recommendation.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel close to the south gate of grand canyon

Posted 15-Jan-2018
Pros: The workers
Location: Grand Canyon is about 3 miles away,
It was a nice night and it does have pet friendly rooms
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback. We appreciate you and hope you will be back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel!

Posted 12-Jan-2018
It offers two luggage racks, hair dryer, and great shampoo and body wash. For the price, I think it is really good deal. Very clean and I like the Nespresso coffee machine.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you so much for staying with us and sharing your feedback. We appreciate you and we hope to see you again!
4 out of 5
Recommended
for Families
by A verified traveller from Hawaii

Good Location near Grand Canyon

Posted 12-Jan-2018
Pros: Proximity to the Grand Canyon
The hotel is about 10 minutes from the Grand Canyon and was reasonably priced. The problem is not with the hotel but with the town. There aren't many options for dining and some of the places to eat were bad. Parking was also challenging as parking spaces ran out quickly. The main building of the hotel seemed nice but buildings with just guest rooms weren't as well maintained.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback! We appreciate your comments and letting us know how we can improve. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Hershey, PA

Hotel with Great Access to the Grand Canyon

Posted 11-Jan-2018
Pros: Location
Cons: Food, Dining Services, Restaurant
Location: Grand Canyon National Park
The hotel had a really great location but we had an unpleasant experience at the restaurant in the hotel. We were not waited on for several minutes, they didn't bring our drinks until after the food came, and the food was incredibly unpleasing, almost to the point of being inedible.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for sharing your feedback. We apologize for your experience, and we will work harder to exceed our guests expectations as a result of your comments.
3 out of 5
by A verified traveller

Posted 09-Jan-2018
I was expecting a bit more from a BW plus. I was disappointed by state of bathroom molding and area around shower. Bathroom tile was dirty as well. Hot tub was gross with a ton of bubbles not associated with jets (more like bubbles you'd find in a bubble bath). Bowling was $8-$9 per person.
Comment from Hotel Management
17-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback. I can understand why you would be disappointed, and I apologize. We will review your comments in an effort to improve upon the service we provide. We appreciate you letting us know how we can better accommodate our guests.
5 out of 5
Recommended
for Families
by A verified traveller

1 Day and we will return

Posted 04-Jan-2018
Pros: Clean room and comfortable beds Indoor/outdoor pools and jacuzzis
Cons: We passed it by as 1st timers the marquis is small and not easy to see coming into town. We had to park at other buildings than where we stayed
We stayed 1 day 2 nights to visit the Grand Canyon and were very impressed with the facility. the only concern is that parking is very tight. We had to park 3 and 2 buildings away. Besides that everything was very good- clean room and comfortable beds. looking forward to returning.
Comment from Hotel Management
05-Jan-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you so much for your feedback. We appreciate you letting us know how we can improve. Please come back and see us soon!