They had there problems
Arrived at 4pm/check in time, room not ready. We had to wait until a room was ready, about 15 minutes. Staff was very accommodating and upgraded us to a deluxe room. (no real difference in the room size, just a name). The room they upgraded us to was designed for a wheel chair/handicap person. Shower only, no tub, and the shower head was about 4 feet high. I'm over 6 ft tall. We could deal with that but not the fact that the air conditioning didn't work. And an awful smell of what i can only describe as a mix of peroxide and Chinese food that was lingering in the air; and was worse in the bathroom. Gave it an hour but the smell still didn't go away. Back to the front desk. They provided us another room (original room) with no problem. The stay was nice, the rooms were alright, But your going to pay a lot to stay in the area that is that close to the entrance to the Grand Canyon. Last day, morning of check out. Toilet won't flush, not getting any water into tank. Load up our bags and go to car. Just outside the door of our building we have to walk through a flood (and I mean a lot) of water. Some type of broken water pipe - I guess we found out why the toilet wasn't working. Let them know at the front desk - again very nice, offered us another room to complete our morning routine to get ready for the day, but we declined, we were just ready to go. Credit card system was down the entire time also. Everything by paper receipt, old school way.
Comment from Hotel Management
12-Apr-2018 by Barbara Cote, Social Media Ambassador, Hotel Management
Thank you for staying with us and sharing your feedback. We appreciate you letting us know we did not exceed your expectations, and we apologize for letting you down. Your comments are important to us, and we will take action to make the improvements necessary for a superior experience. We hope you will give us another chance to earn your trust and your business. Until then, please travel safely.