Dear Roya,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Evelyn Estrada General Manager, Occidental Granada

Dear Alejandro, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Javier García Galindo, General Manager

Dear Seth, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Javier García Galindo, General Manager

Dear Leandro, Thank you for your review. We are happy to know you found our hotel to be in a convenient location for your visit to Granada . We are especially pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves on providing personalized service to meet the individual requirements of our guests.  We apologise if our breakfast hours didn't quite meet your expectations; these have been established based on the requirements of the majority of our guests, however, we will always do our best to find a solution if we are informed in advance. Javier Aparicio Pastor, General Manager

Dear Sarah, We appreciate that you took the time to share your experience with us. We are delighted to know that your room met your expectations. Our team are on hand for anything you might need, please don't hesitate to let us know if anything is missing. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Javier Aparicio Pastor, General Manager

Dear Raegan, Thank you for taking the time to review your recent stay at our hotel. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be addressed with our team. We hope to see you in the future. Kind regards, Javier Aparicio Pastor, General Manager

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are sorry our breakfast did not meet your expectations; Our O!breakfast breakfasts represent healthy eating habits that have become part of a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We are happy to know that you found our hotel to be in a convenient location for your visit to Granada . We are very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. We would be delighted to welcome you back for another stay. Best regards, Javier Aparicio Pastor, General Manager

Dear Gabriel, Thanks for posting such a positive review of your time at our hotel. We're so glad that everything met your expectations. We look forward to seeing you again in the future. Best regards, Javier Aparicio Pastor, General Manager

Dear Colin, Many thanks for your feedback. While we are happy that you were pleased with our hotel, we wish your stay had been entirely satisfying. We regret that the view from your room didn't meet your expectations, our team are always happy to assist with any issues, and would be happy to offer another room should one be available. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to see that you liked your birthday cake. It would be a pleasure to have you return in the future. Kind regards, Javier Aparicio Pastor, General Manager