Dear Elizabeth Roseanna,We appreciate that you took the time to share your experience with us.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We are happy to know you found our hotel to be in a convenient location for your visit to Granada.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Cervera, Guest Manager

Dear Adam, Thank you very much for your kind feedback.We are thrilled to hear that our central location provided you with the ideal base to explore the wonders of Granada. Your commendation on the value we offer is greatly appreciated and serves as a testament to our commitment to deliver exceptional experiences at competitive prices. It brings us joy to know that the breakfast was to your liking and contributed to a memorable stay.Our team takes great pride in their service, and your acknowledgment of their friendliness and helpfulness is a wonderful reward for their efforts. We are also pleased that our room amenities and the overall condition of the hotel met your expectations for a comfortable and satisfying stay.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear Emilio,Thank you for sharing your opinion of your stay with us.We regret, however, that you felt the service provided by our reception team did not entirely meet our high standards. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We are glad to hear that our location was ideal for you and that you had an enjoyable stay. We hope to welcome you again in the future. Kind regards,Noelia Cervera, Guest Manager

Estimado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Carmen Granada y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que nuestras habitaciones han cumplido con sus expectativas de elegancia y confort. Es un honor que nuestra oferta gastronómica haya sido de su agrado, destacando la exquisitez de nuestros platos elaborados con productos de temporada. Asimismo, estamos orgullosos de que el servicio recibido haya sido considerado impecable, reflejando el compromiso de nuestro equipo para ofrecer una estancia inolvidable.La belleza de nuestras instalaciones, junto con la privilegiada localización en el corazón de la ciudad andaluza, son aspectos que nos esforzamos en cuidar para asegurar experiencias únicas como la suya.Esperamos volver a recibirle pronto y ofrecerle nuestros mejores servicios.Un saludo,Noelia Cervera, Guest Manager

Dear Luis, Thank you very much for your kind feedback.We are thrilled to hear that the location of our hotel was convenient for your needs and that our staff at the bar made a lasting positive impression with their friendliness. It is always uplifting to know that our guests appreciate the cleanliness of our rooms and the overall condition of the hotel, as well as the service provided by our team.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear guest,Thank you for sharing your review.We are sorry to hear about the difficulties you encountered with the air conditioning. Rest assured, our team is dedicated to ensuring the comfort and satisfaction of our guests, and we regret any inconvenience this may have caused. It is heartening to learn that you found our rooms to be beautiful, spacious, and clean, and that our service met your expectations. We are committed to providing a high standard of cleanliness and hospitality.We all hope we have the pleasure of seeing you in the future.Kind regards,Noelia Cervera, Guest Manager

Dear Gracia,Thank you for sharing your review.We are sorry that the check-in process did not meet your expectations. Our team strives to ensure a smooth and welcoming start to your stay, and we will continue to focus on making this aspect of our service as efficient and pleasant as possible.We're delighted to hear that you found the location perfect and appreciated the ample lobby space and large restaurant. It's wonderful to know that the breakfast buffet was to your liking and that you experienced comfort in our recently updated rooms. Your restful sleep is a testament to the quality we aim for with our bedding, and we're glad the A/C and dark shades contributed to your comfort. Thank you for acknowledging the spacious shower and the thoughtful details we provide to enhance your stay. It's also heartening to know that our staff made a positive impact with their welcoming and helpful demeanor.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Noelia Cervera, Guest Manager

Dear Eugene,Thank you for your review.We are sorry to hear that you encountered difficulties with parking upon your arrival. Our parking facilities are indeed subject to availability and can be particularly in demand during peak times. We hope that the alternative parking provided was not too much of an inconvenience.We are delighted to read that you found our hotel to be well-situated and that you enjoyed your stay overall. Your satisfaction with the room cleanliness, hotel condition, service, and room amenities is very encouraging for our team. It is always our aim to provide a comfortable and enjoyable experience for our guests.We look forward to welcoming you back. Kind regards,Noelia Cervera, Guest Manager

Dear Brian,Thank you for your review.We regret to hear about your concerns regarding the roof terrace closure and the challenges faced with our parking facilities. We aim to ensure all amenities are clearly communicated and we apologise for any inconvenience this may have caused. We're delighted to learn that you appreciated the value, room quality, and location of our property. Your kind words about our team and the recent refurbishments are greatly valued, and we're thrilled that these aspects contributed positively to your stay.We hope to welcome you back in the future. Best wishes,Noelia Cervera, Guest Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry to hear about the disturbance caused by a conversation in the corridors; rest assured, our team is committed to ensuring a peaceful environment for our guests. We are pleased you found our rooms to be spacious, modern, and well-equipped, and that the accessibility of our restaurant via multiple lifts added convenience to your stay. We also appreciate your remarks on the professionalism of our staff and the cleanliness of our hotel.Your feedback regarding the parking is noted; while we strive to provide the best facilities, space limitations can present a challenge, and we apologize for any inconvenience this may have caused.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Noelia Cervera, Guest Manager

Dear Luis, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Dear Maria,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager

Dear Cecilia,We appreciate that you took the time to share your experience with us.We regret to hear about the disturbance caused by street noise. Our hotel's central location offers the convenience of being close to major attractions, but we understand that this can sometimes lead to an increase in noise levels, especially when located near lively areas. We're delighted to know that you appreciated our hotel's proximity to the river and local attractions, and that you found our rooms to be comfortably decorated. It's also great to hear that our welcome gesture added a nice touch to your experience.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Noelia Cervera, Guest Manager

Dear Akiva,Thank you for your review.It is delightful to hear that you enjoyed the spaciousness of your Junior Suite, the impressive view from your balcony, and our hotel's prime location. Your acknowledgment of the room's cleanliness and the overall condition of our hotel is greatly appreciated.We hope to welcome you again in the future. Kind regards,Noelia Cervera, Guest Manager

Dear Mario, Thank you very much for your kind feedback.We're delighted to hear that the condition of our rooms met your high standards and that our proximity to main attractions added value to your stay. It's wonderful to know that you found the rooms to be in great condition following recent renovations. We look forward to welcoming you back for another memorable experience.Kind regards,Noelia Cervera, Guest Manager

Dear Vanessa,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager

Dear Guest,Thank you for taking the time to review your stay.We're elated that the cleanliness of our rooms, the overall condition of the hotel, and the service provided by our dedicated team met with your complete approval. Your appreciation for the comfort of your room delights us, and it is our aim to continue providing such memorable experiences. We are sorry that the solutions provided during the stay were not satisfactory, and we assure you that we constantly strive to offer our guests the highest standards of service.We look forward to welcoming you back in the future.Kind regardsNoelia Cervera, Guest Manager

Dear Emmeline,Thank you for your positive feedback.We're delighted to hear that you found our accommodations spotlessly clean and felt the freshness and luxury of our newly refurbished hotel. It's wonderful to know that the breakfast buffet made a positive impression, and we're proud to offer a wide variety of dishes to satisfy our guests' tastes. Your high ratings in cleanliness, hotel condition, service, and room comfort are greatly appreciated, and we're thrilled that these aspects contributed to a memorable stay for you.We look forward to welcoming you back on a future occasion.Kind regardsNoelia Cervera, Guest Manager

Dear Michael, Thank you very much for your kind feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Kind regards,Noelia Cervera, Guest Manager

Dear Teddy, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel beautiful and appreciated the recent refurbishment. Our prime location in the city centre indeed makes it convenient for our guests to explore Granada's attractions, such as the Alhambra and Cathedral. It was our pleasure to help you surprise your fiancé with a bottle of wine for your anniversary, and we're glad that both of you had a comfortable stay with us.Thank you for your kind words about the stylish and well-equipped rooms, as well as the pleasant scent in our hotel. We take pride in providing a welcoming atmosphere for our guests.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our hotel to be great overall. However, we apologize for the inconvenience caused by the renovations during your stay. We understand that the noise can be disruptive, and we strive to minimize any disturbance to our guests. These renovations are part of our ongoing efforts to improve our facilities and provide a better experience for our guests in the future.We appreciate your understanding and hope that you were able to enjoy the many amenities and services our hotel has to offer, such as our central location, fitness center, and outdoor terrace with stunning views.We hope to welcome you back on another occasion.Kindest regards,Noelia Cervera, Guest Manager

Dear Guest, Thank you very much for your kind feedback.We are thrilled to know that you appreciated the cleanliness of your room, the excellent condition of our hotel, and the outstanding service provided by our staff. It is our goal to ensure that our guests have a comfortable and enjoyable stay, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Kind regards,Valle GálvezGuest Experience Manager

Dear FionaWe appreciate that you took the time to share your experience with us.We are delighted to hear that you found our hotel clean, comfortable, and modern. Our prime location in the heart of Granada allows our guests to easily explore the city and its attractions, such as the Alhambra and numerous restaurants. We are also glad that you enjoyed our lovely roof terrace with its stunning views.However, we are truly sorry to hear about your experience with our front desk team. We strive to provide exceptional service to all our guests, and we apologise for any inconvenience this may have caused. We will address this issue with our team to ensure that it does not happen again.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Valle GálvezGuest Experience Manager

Dear Eric,Thank you for your review.We apologize for any inconvenience you may have experienced during your stay. Regarding the parking situation, our hotel does offer limited paid parking for guests, and we understand that it can be challenging when it is full. We appreciate your understanding in using the alternative parking option provided. We also regret to hear about the unexpected phone alarm and the view from your room. Your feedback is valuable to us, and we will take it into consideration for future. As for the check-in experience, we are sorry if it did not meet your expectations, and we will address this with our team to ensure better service in the future.Nonetheless, we are delighted to hear that you enjoyed our modern facilities, convenient location, and the beautiful rooftop with its stunning views.We hope to welcome you back in the future. Kind regards,Valle GálvezGuest Experience Manager

Dear Kevin,Thank you for your review.We apologize for the inconvenience you faced with the room key and the unexpected water leak in the bathroom. We also regret to hear about your experience at our restaurant. We take all feedback seriously and will address these concerns with our team to ensure a better experience for our future guests. We understand that the parking situation can be challenging due to our central location, but we do offer paid parking for our guests' convenience.We are glad to hear that you found our property elegant and appreciated our central location. Our staff strives to provide excellent service, and we are pleased that they made a positive impression on you.We look forward to welcoming you back. Kind regards,Valle GálvezGuest Experience Manager

Dear Glynn,Thank you for sharing your experience.We are delighted to hear that you appreciated our state-of-the-art technology, excellent location, and delicious food. Our team works hard to provide a memorable experience for our guests, and your kind words are truly appreciated.However, we apologize for any inconvenience you may have experienced with the room size. We offer a variety of room types and sizes to cater to different preferences and needs. In the future, we would be more than happy to help you find a room that better suits your requirements, such as one of our larger options like the Deluxe room or Junior Suite.We hope to see you again in the future. Kind regards,Valle GálvezGuest Experience Manager

Dear Grace,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our rooftop and its stunning views. However, we apologize for the inconvenience you faced with the limited sunbeds and the reservation issue. We will address this concern with our team to ensure a better experience for our future guests.We are sorry to hear that our staff did not meet your expectations during your stay. We strive to provide excellent service to all our guests, and we will use your feedback to improve our staff's proactivity and helpfulness. We appreciate your honest feedback and hope to have the opportunity to serve you better in the future.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Valle GálvezGuest Experience Manager

Dear Colleen,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed our recent improvements, making the hotel feel more spacious and elegant. It's great to know that our rooftop terrace with its amazing views was a highlight of your stay, and we appreciate your feedback regarding the pool hours. Our 'La Santa María' Bar is indeed a lovely spot for a drink and tapas, and we're glad you enjoyed the service there. We're also delighted that our breakfast selection and personalized omelette and pancake options exceeded your expectations, contributing to a pleasant stay in Granada. Our central location is indeed perfect for exploring the city, and we're happy that you found it convenient.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Valle GálvezGuest Experience Manager

Estimada Lázaro, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Carmen Granada y por compartir su opinión sobre su experiencia con nosotros.Lamentamos que haya percibido un trato que considerase impersonal y distante; es una circunstancia poco común en nuestro establecimiento, donde nos esforzamos por proveer una atención cálida y cercana a nuestros huéspedes. Estamos comprometidos con la excelencia en el servicio y tomaremos en cuenta su observación para mejorar en este aspecto.Nos complace saber que la limpieza de la habitación, la condición del hotel y los servicios ofrecidos fueron de su agrado. Nos enorgullece mantener altos estándares en todas nuestras instalaciones y comodidades para garantizar la satisfacción de nuestros visitantes.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Noelia Cervera, Guest Manager

Apreciado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Carmen Granada y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que nuestro compromiso con la limpieza de las habitaciones, la condición del hotel y la calidad del servicio han cumplido con sus expectativas. Es un orgullo para nosotros recibir comentarios como el suyo, que valoran el esfuerzo y la dedicación de nuestro equipo para proporcionar instalaciones y servicios de calidad. Le enviamos un saludo cordial y le esperamos en su próxima visita.Atentamente,Noelia Cervera, Guest Manager

Estimado Jesus,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Carmen Granada para su visita a Granada y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que encontró nuestro servicio de desayuno completo y satisfactorio. Es un placer leer que la amabilidad de nuestro personal ha contribuido a una experiencia positiva durante su visita.Nos enorgullece ofrecer un desayuno variado y delicioso que cumple con las expectativas de nuestros huéspedes y un equipo dedicado a proporcionar un servicio excepcional.Esperamos volver a recibirle pronto y ofrecerle nuestros mejores servicios.Un saludo,Noelia Cervera, Guest Manager

Dear Ricardo, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Kind regards,Noelia Cervera, Guest Manager