Interior

Reviews of Palacio de Santa Inés hotel

3 out of 5
Palacio de Santa Inés hotel
Cuesta Santa Ines 9, Granada, Granada

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic walkable location near the Alhambra. Quirky, charming old building with helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and friendly. I loved the family room option, and being Europe adds a different ring to the word breakfast buffet - delicious & fresh :)
Stayed 1 night in Apr 2024
Response from Customer Department Service on 21 Apr 2024
Dear Charlotte ,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so glad that we left our big checked suitcase at Hard Rock since we were coming back to them Friday night. It was a tiny bit of a struggle getting up the alleyway to the hotel with carryons since taxis were not allowed. It was beautiful historic hotel and the staff is wonderful. Good location and walkable to some sights.Very helpful with suggestions and we were grateful that the staff reminded us to take our passports when we to the Alhambra. Highly recommend this hotel!
Stayed 2 nights in Apr 2024
Response from Customer Department Service on 21 Apr 2024
Dear Jeffrey, Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the building itself.It was a real pleasure receiving you. Thanks once again for your nice comments and for your recommendations. We cant wait your next visit to Granada. You ll always be welcomed!Best regards

10/10 Excellent

Suzan, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a view of the Alhambra from our room and the historic hotel made our stay so charming.
Stayed 2 nights in Apr 2024
Response from Customer Department Service on 21 Apr 2024
Dear Suzan, Many thanks for your nice comment referring the Palacio de Santa Inés. You are absolutely right, the views of the Alhambra from the room are fabulous, it is really worth choose this type of the room. The experience of waking up to this view is unforgettable!We hope you to visit us again very soonBest regards

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old and traditional property which was brilliantly placed for the Alhambra and other places of interest. Hotel staff were exceptionally helpful and friendly. Breakfast was excellent value at €12pp with plenty of choice. Only slight irritation was guest in next room speaking very loudly on her mobile late at night but otherwise a quiet hotel.
Stayed 2 nights in Apr 2024
Response from Customer Department Service on 21 Apr 2024
Dear Deborah, We would like to thank you for your 4/5 note! The satisfaction of our Guests is always the best award for us for the hard work and keeps us motivated to keep going. We are glad that you appreciated our staff, the buffet and the location of the Hotel. You are right, it could not be any better. Once again, thank you for your time and we are already looking forward to seeing you again in Granada.

8/10 Good

Ash

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent staff.
Stayed 3 nights in Apr 2024
Response from Customer Department Service on 6 Apr 2024
Dear Ash, Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard. We hope you rested here and brought back home wonderful memories. Kind regards,

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service
This is a very historic building in a beautiful area of the city. The location is prime and walkable to many activities and to public transit. The facilities are old however, and it was evident during our stay. However, the staff make up for the lack of amenities by being very welcoming, warm, hospitable, and helpful. If you are looking for a historic stay in a great location this is it. Also the restaurant Ossobuco on the corner is delicious and a few steps away.
Stayed 3 nights in Mar 2024
Response from Customer Department Service. on 6 Apr 2024
Dear Alison, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,

10/10 Excellent

Devaleena

Travelled with family
Liked: Cleanliness, staff & service
The location is excellent, the common are seating etc look very run down. Otherwise a nice place to stay.
Stayed 3 nights in Mar 2024
Response from Customer Department Service on 2 Apr 2024
Dear Devaleena, We would like to thank you for the positive comment about your stay in our Hotel in Granada. It is wonderful to hear that you enjoyed your holidays with us. Thank you for appreciating the staff and the hotel itself. You are absolutely right - the location of the Hotel could not be any better, we are in the center of the historic city, close to all the most important attractions and best tapas bars. Thank you once again, it was a pleasure to receive you.Kind regards,

10/10 Excellent

Nicola

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of the picturesque old part of Granada. Views of the Alhambra from right outside the building. 5 mins walk to buses and taxis to reach Alhambra ( or 25 min uphill walk). Rooms are full of character and the atmosphere is lovely
Stayed 2 nights in Mar 2024
Response from Customer Department Service on 2 Apr 2024
Dear Nicola, Thank you so much for your opinion. We are glad that you enjoyed your holidays with us, we hope that you rested here and brought back home wonderful memories. You are absolutely right, the location could not be any better, we are in a walking distance to the most beautiful attractions in Granada. Once again, thank you for everything, it was a pleasure receive you in our Hotel. Consider it your home. Kind regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Department Service on 2 Apr 2024
Dear Cheryl We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 Excellent

Katherine L.

Liked: Cleanliness, staff & service, property conditions & facilities
The entire structure is from 1500’s. So quaint. Steps to entrance from cab. Wish we had known to turn left and not hauled our luggage to the upper road. Oops!!! Anna at reception was so professional and wonderful the entire stay. Checking out was simple as well. Loved our room. Beds were so comfortable.
Stayed 2 nights in Mar 2024
Response from Customer Department Service on 2 Apr 2024
Dear Katherine , Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

10/10 Excellent

NINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a magical boutique hotel steeped in history offering great and friendly service.
Stayed 2 nights in Mar 2024
Response from Customer Department Service on 2 Apr 2024
Dear Nina, Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the hotel itself.It was a pleasure to receive you. I hope youll stay with us in your next trip to GranadaThanks again for your 5 maximum evaluation Best regards,

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice very well located mini hotel. Rustic in an old building with all necessities you need. Nice breakfast
Stayed 2 nights in Mar 2024
Response from Customer Department Service. on 2 Apr 2024
Dear Mario, we would like to thank you for the opinion. We are happy to know that you enjoyed your holidays in our Hotel and we hope that if you ever come back to Spain, you will not forget about us, you are always welcome here. It is also really nice to know that you appreciated the charm of our palace and the reception staff - they do their best to make your holidays as enjoyable as possible.

6/10 Okay

David

Liked: Cleanliness, staff & service
Our room was simply too small. Advertised as having a view of the Alhambra, this was sort of true, but as there was no chair in the room , we had to stand one at a time to see it. Good location and the included breakfast was good.
Stayed 2 nights in Mar 2024
Response from Customer Department Service. on 2 Apr 2024
Dear David we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés.Size of the rooms are different because this is a XVI Century Palace, original construction are preserved, some rooms are smalls and others medium size. Really charming of the hotel is that each room is different. Ill promise that in your next visit at the Hotel, you ll have a room with a bigger sizeThanks again for your timeBest regards,

8/10 Good

Javier, Lares

Stayed 1 night in Mar 2024
Response from Customer Department Service. on 8 Apr 2024
Estimado Javier Le queremos dar las gracias por su valoración tras su estancia en nuestro establecimiento.Ha sido un placer poder recibirles. Cordialmente

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our little mezzanine bedroom that comfortably accommodated the three of us. The hotel was full of charm and very conveniently located near the Alhambra. The staff was super friendly, the hotel super clean, the breakfast buffet delicious. We loved our stay at Palacio de Santa Inés hotel.
Stayed 1 night in Mar 2024
Response from Customer Department Service. on 19 Mar 2024
Dear Nathalie, It is with great pleasure that we read your opinion about your recent stay in our Hotel. We are thrilled to know that you enjoyed your holidays with us. The satisfaction of our Guests is always the best award and motivation to keep us working and trying to give the best service possible.You have made a great election reserving a family Duplex room. That the best option travelling in family. The rooms are very wide, with a mezzanine and big bathroom. We are really pleased to know that your stay was pleasant and enjoyable.Thanks once again for your maximum evaluation, youll always be welcomedBest regards

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very considerate and approachable staff! Thank you for a lovely time.
Stayed 1 night in Mar 2024
Response from Customer Department Service on 10 Mar 2024
Dear Heather , Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard. We hope you rested here and brought back home wonderful memories. Kind regards,

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and cozy room in the center of Granada. Staff were kind and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Department Service on 9 Mar 2024
Dear Leah,Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard.We hope you rested here and brought back home wonderful memories.Kind regards,

6/10 Okay

ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and authentic, the area around was great with spectacular views of the Alhambra. The problem was the noise in the early morning when some clubs emptied out. Also the breakfast was not that good. I would stay there again
Stayed 3 nights in Feb 2024
Response from Customer Department Service on 8 Mar 2024
Dear Mr Ian , Thank you for your time and writing a comment. We are glad that you enjoyed your stay with us in Granada. We hope you brought back home wonderful memories. We would also like to apologize for to the noise that disturbed you. During your next stay I assure you that the Reception will assign you a room in a quieter zone so you are not disturbed by any noises.We would be really glad to see you once again.Kind regards,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This lovely bold hotel was very comfortable. The staff were very good and we were given a much larger room than we booked. The bathroom was very clean just a little awkward
Stayed 3 nights in Feb 2024
Response from Customer Department Service. on 8 Mar 2024
Dear Anne, Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The room was perfect for my family (upstairs loft for kids). The staff were amazing and welcoming. The only thing we didn’t care for was the breakfast buffet. We preferred some of the local restaurants for breakfast. Otherwise, we had a lovely stay.
Stayed 2 nights in Feb 2024
Response from Customer Department Service. on 8 Mar 2024
Dear JenniferMany thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel.You have made a great election reserving a family Duplex room. That the best option travelling in family. The rooms are very wide, with a mezzanine and big bathroom. We are really pleased to know that your stay was pleasant and enjoyable.Thanks once again for your maximum evaluation, youll always be welcomedBest regards

8/10 Good

Hobart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and clean hotel, even if rooms are small and a bit tired, in a convenient yet quiet location in the middle of Granada’s historic center. Friendly and helpful staff. Extensive breakfast included. Would stay again.
Stayed 2 nights in Feb 2024
Response from Customer Department Service on 29 Feb 2024
Dear Hobart,Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere and the building and the staff hospitality.Thanks once again for your nice comments and for your evaluation.You ll always be welcomedBest regards

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance to all sites. Hotel is quaint and full of character. Room is spotless, bathroom is very nice newly tiled. Staff was wonderful as was breakfast. Great stay for the price.
Stayed 2 nights in Feb 2024
Response from Customer Department Service on 28 Feb 2024
Dear Mrs. Denise,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

8/10 Good

Suzann, Minden

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Very authentic traditional hotel conveniently located in the old town. The Alhambra was walkable and lots of restaurants, bars and shops in the area.
Stayed 1 night in Feb 2024
Response from Customer Department Service on 20 Feb 2024
Dear Mrs. Suzann,Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,Customer service Department.

10/10 Excellent

sylvie

perfectly located in a charming area.
Stayed 2 nights in Feb 2024
Response from Customer Department Service on 21 Apr 2024
Dear Sylvie, Thank you so much for your opinion. We are glad that you enjoyed your holidays with us, we hope that you rested here and brought back home wonderful memories. You are absolutely right, the location could not be any better, we are in a walking distance to the most beautiful attractions in Granada. Once again, thank you for everything, it was a pleasure receive you in our Hotel. Consider it your home. Kind regards,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quaint hotel in a quiet location, I would most definitely recommend a stay
Stayed 2 nights in Feb 2024
Response from Customer Department Service on 20 Feb 2024
Dear Mr. Colin,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

10/10 Excellent

Odaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno y céntrico. Staff muy amable y servicial. Habitación según descrita, cómoda, limpia y sin ruidos de la calle. Totalmente recomendado.
Stayed 2 nights in Feb 2024
Response from Departamento de Atención al Cliente on 18 Feb 2024
Estimado Sr. Santiago,Muchísimas gracias por su valoración. Su comentario es la recompensa que nos anima a seguir esforzándonos para dar el mejor servicio y atención a nuestros huéspedes. Siempre nos esforzamos por hacer que nuestros clientes disfruten de una estancia más allá de sus expectativas.Ha sido un placer poder recibirles en nuestras instalaciones y esperamos volver a verle en un futuro muy próximo.Atentamente, Departamento de Atención al Cliente.

10/10 Excellent

sima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Lovely and Authentic place to stay. Thank you very much !
Stayed 2 nights in Jan 2024
Response from Customer Department Service on 8 Feb 2024
Dear Mr. Sima,Dear Mark, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,Customer service Department.

10/10 Excellent

Andres Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very old building and elegant, which is very charming. The spa was unexpected and excellent. The view to Alhambra was breathtaking. Staff was excellent. Access to the bus needed to get to the Cathedral and Alhambra is nearby. The secondary entry to the Alhambra is walkable from this location. Some issues I have include: 1. If you have accessibility issues, there is no elevator. If you need your suitcases carried to the upper floors, they do have staff that would carry it up for you. From the main road, however, you will need to carry your suitcases to the building itself. 2. The refrigerator is small and doesn't seem to cool very quickly. 3. There is a locked door between our unit (top floor Unit 9 Boabdil) with direct views to the Alhambra. We can hear people talking on the other side, one of the nights. 4. I do not recommend having breakfast here. Given the cost and nearby restaurants, there is not enough variety in the available food. Otherwise, I would highly recommend this facility and beautiful building.
Stayed 2 nights in Jan 2024
Response from Customer Department Service on 8 Feb 2024
Dear Mr. Valencia,We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that you enjoyed the location, the warm welcome of the staff and we are glad to know that you enjoyed the Alhambra views from your room - I am sure this image will stay with you for a long timeRegarding the access, the Hotel Palacio de Santa Inés is an XVI century building situated in the ALBAYCIN quarter, pedestrian area where most of the streets have some few steps. The location is unbeatable. We always try to make the staying of our clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

8/10 Good

Ana Maria, Yuma

Travelled with family
Liked: Cleanliness, staff & service
This property is located in the historic area of el Albaicin. The building is pretty and gives the flavor of historic Spanish and moorish styles. The inside decor though is haphazard and it could be better. When the air conditioning is on in the room it made the walls creaky and also the building is echoey which made the place a little noisy. The beds were comfy and the staff was very helpful. The available breakfast was reasonably priced and well supplied. The hotel was on walking distance of most of the monuments we wanted to visit. Overall it was a good stay.
Stayed 3 nights in Jan 2024
Response from Customer Department Service on 8 Feb 2024
Dear Mrs. Synder,We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that you enjoyed the location and the warm welcome of the staff.The Hotel Palacio de Santa Inés is a XVI Century and the building the original structure is preserved and the decoration is meticulously studied in all the common zones and in all the rooms. We are sorry to know the style was not the one you expected.We would like to thank you once again for your time. We hope to see you in your next visit to Granada.Best regardsCustomer Department Service.

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is charming and well located to cover the city on foot. There is bus service up to Alhambra if required. The large Plaza Nueva is nearby with a taxi stand, and the cathedral and interesting neighborhoods are close by.
Stayed 2 nights in Jan 2024
Response from Customer Department Service on 8 Feb 2024
Dear Mr Hans,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Department Service on 8 Feb 2024
Dear Cornelius,We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regardsCustomer Department Service.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old converted family residence. Magical room. Great service. Excellent breakfast. Within easy reach of where you want to be.
Stayed 2 nights in Jan 2024
Response from Customer Department Service. on 27 Jan 2024
Dear Mr. Derek, Many thanks for appreciating all our services. We are glad to know that you enjoyed every small details of the Hotel, the architecture, the history and the character of the building.You absolutely did the best election reserving our Suite. With more than 50m ² of surface area and a mudejar polychromatic ceiling and two balconies, the Suite Alhambra is one of our best rooms We are feeling so gratified to know that you have enjoyed your stay. It was a real pleasure receiving you. We hope youll stay with us in your next trip to GranadaBest regards

8/10 Good

Guler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a prime walkable location in the historical part of Granada. Some rooms have a beautiful view of the Alhambra. When arriving by taxi it’s straight forward, they can access the pedestrian zone and the hotel a very short walk up a side street. While this is a historic renovated building it has all the amenities such as elevator (not all rooms are accessible by elevator, verify), individual AC units in rooms. The beds are very clean and comfortable. The rooms are pleasantly decorated. The staff is very friendly and helpful. It has a 24 hour front desk.
Stayed 2 nights in Jan 2024
Response from Customer Department Service. on 21 Jan 2024
Dear Mr. Guler, We just want to thank you for kind evaluation and your description of the Hotel. We are glad to know that you enjoyed the stay in the hotel. In my Name and on the name of all the staff, thanks one again, it was an absolute pleasure to receive you. We hope to see you in a very short future. You ll always be welcomed. Consider this your homeBest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It is a 1510 former palace in a great location.
Stayed 3 nights in Jan 2024
Response from Customer Department Service. on 21 Jan 2024
Dear Sir, MadamWe would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant and that you enjoyed the location, the charm of the hotel and welcome of the staff. We hope that if you ever come back to Granada you will remember about us as you are always welcome in our Hotel!Kind regards,

8/10 Good

HOMAYOON

Travelled with partner
Liked: Staff & service
The location is excellent, staff are helpful and friendly. Breakfast was good. However, do not expect a modern and up to date hotel.
Stayed 1 night in Jan 2024
Response from Customer Department Service on 16 Jan 2024
Dear Homayoon, Thank you so much for taking time and writing your opinion. We are feeling so gratified that you enjoy the location and the charm of the building and its character.We are glad that you enjoyed your holidays with us and akk of you brought back home wonderful memories.Once again, thank you for your comment, it was a pleasure to have you in our Hotel.Kind regards,

10/10 Excellent

Frank

Stayed 2 nights in Jan 2024
Response from Customer Department Service on 16 Jan 2024
Dear Frank , We would like to thank you for a 10/10 note! The satisfaction of our Guests is always the best award for us for the hard work and keeps us motivated to keep going. We are glad that you appreciated our staff, the buffet and the location of the Hotel.Once again, thank you for your time and we are already looking forward to seeing you again in Granada

10/10 Excellent

Isella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Departamento de Atención al Cliente on 16 Jan 2024
Estimada Isella,Le queremos dar las gracias por su valoración tras su estancia en nuestro establecimiento.Ha sido un placer poder recibirles.Cordialmente

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice old hotel with a ton of character. Bed and pillows were great
Stayed 2 nights in Jan 2024
Response from Customer Department Service on 16 Jan 2024
Dear Paul, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us.Thank you again.Kind regards,

10/10 Excellent

Denisse

Stayed 3 nights in Jan 2024
Response from Customer Department Service on 29 Jan 2024
Dear Denisse, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

8/10 Good

kumar chankanti

Stayed 2 nights in Jan 2024
Response from Customer Department Service on 16 Jan 2024
Dear Kumar Chankanti, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés.Best regards

10/10 Excellent

Qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the helpful and friendly front staff! We enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Customer Department Service on 16 Jan 2024
Dear Qing,Thank you for such a positive comment about your recent stay in our Hotel! We are glad that you find our location convenient, as you say it is central and everything is a walking distance from here. It is also good to know that the staff was helpful, they always try to make your stay as enjoyable as possible!Thank you once again,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Amazing location and beautiful view of the Alhambra from our room (room 33)- make sure to choose a view room! The room itself was small and the bed could have been more comfortable but overall it was a great stay! The staff was friendly and very helpful.
View of the Alhambra from our room
Beautiful festive atrium
Hallway and atrium outside our room
Stayed 2 nights in Dec 2023
Response from Customer Department Service on 7 Jan 2024
Dear Lisa, Many thanks for your nice comment referring the Palacio de Santa Inés. You are absolutely right, the views of the Alhambra from the room are fabulous, it is really worth choose this type of the room. The experience of waking up to this view is unforgettable!We hope you to visit us again very soonBest regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of everything
This cozy historic hotel is a gem. Located close to the Darro it is easy to access and close to everything
Stayed 2 nights in Dec 2023
Response from Customer Department Service on 1 Jan 2024
Dear Mr John, Thank you so much for your opinion. We are glad that you enjoyed your holidays with us, we hope that you rested here and brought back home wonderful memories. You are absolutely right, the location could not be any better, we are in a walking distance to the most beautiful attractions in Granada. Once again, thank you for everything, it was a pleasure receive you in our Hotel. Consider it your home. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
We were so impressed with the charming hotel in the old part of the city. There’s no way to bring a car anywhere near, but it is so worth driving as close as possible and parking. They provide vouchers for a discount at a couple of specific parking lots. Inside the lobby of the 1520 building, are old frescoes painted by the disciples of Rafael. Amazing history. The room was lovely. A complementary bottle of champagne is provided. Not a small one, but a regular size one. The shower was immaculate. Everything was lovely.
Stayed 1 night in Dec 2023
Response from Customer Department Service. on 1 Jan 2024
Dear Sir, Madam . We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant, that you enjoyed the location, that you appreciated the beauty of the patio with the original fresco of the disciple of Rafael, the building itself, the location and the room itselfThanks again for your time and for your nice commentsBest regards

8/10 Good

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great heritage hotel
Response from Customer Department Service on 31 Dec 2023
Dear Mohan, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant and that you enjoyed the location, the charm of the hotel and welcome of the staff. We hope that if you ever come back to Granada you will remember about us as you are always welcome in our Hotel!Kind regards,

2/10 Terrible

sinkwong

Stayed 1 night in Dec 2023
Response from Customer Department Service. on 31 Dec 2023
Dear Sinkwong, Dear Sir , Madam We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. We are feeling so sad to know that your stay was not the expected. You unfortunately do not mention what actually is the reason why you are low rating the hotel. All your comments, appreciations are so useful s to improve day by day and provide the best Service to our customers. We really hope , of you ever come back to Granada, to give us a new opportunity to better serve youOur best regardsHappy new year !

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Department Service on 27 Dec 2023
Dear AustinMany thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the hotel itself.It was a pleasure to receive you. I hope youll stay with us in your next trip to GranadaThanks again for your 5 maximum evaluationBest regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent two nights at this hotel. The hotel is in the center of old town. It was easy to walk around. We were greeted by friendly staff. The breakfast was simple but tasty. We had a family room, which has a loft that I enjoyed a lot. We had a car, so we followed their instructions to park outside of the town and took a taxi in. It seems complicated, but it was pretty smooth.
Stayed 2 nights in Dec 2023
Response from Customer Department Service on 27 Dec 2023
Dear Mr Stephen, Many thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel.You have made a great election reserving a family Duplex room. That the best option travelling in family. The rooms are very wide, with a mezzanine and big bathroom. We are really pleased to know that your stay was pleasant and enjoyable.Thanks once again for your maximum evaluation, youll always be welcomedBest regards

10/10 Excellent

Sharmishtha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here, and the staff was very helpful. They even promised to mail postcards we were too late to mail, which was very nice of them.
Response from Customer Department Service on 24 Dec 2023
Dear Sharmishtha, Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard. We hope you rested here and brought back home wonderful memories. Kind regards,