Ratings based on 749 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice Hotel - Good location.

Posted 12-Sep-2017
Pros: Location and Staff
Hotel is situated right in the city centre, close to shopping. Staff was friendly and efficient. Rooms are bit plain but the bed was comfortable and the rooms were quiet.
2 out of 5
by A verified traveller

Bad experience

Posted 09-Sep-2017
Do not take this hotel. Overpriced, owerrated. Terrible choice
2 out of 5
by A verified traveller

Not as adverstised

Posted 09-Sep-2017
The hotel is way below as advertised. Denitny nota 4 star hotel. Totally disappointing! Expedia didn't help at all. I got stuck with the reservation. Terrible experience. Please don't repeat my mistake!
4 out of 5
Recommended
for Families
by A verified traveller

Great Location

Posted 14-Aug-2017
Pros: The size of the room.
The room was very comfortable we were 4 my husband and I and my 2 kids 13 and 17, very spacious and clean, great view also. The hotel is in a a great location.
2 out of 5
by A verified traveller

Disappointed

Posted 01-May-2017 on Hotels
This hotel was disappointing. It was not cheap. It was tired. Telephone in the room was filthy. The room was cold and they said the heating was off for the season and there was nothing they could do
5 out of 5
Recommended
for Couples
by A verified traveller from Santiago, Chile

Almost perfect

Posted 26-Apr-2017
Pros: Location
Cons: Air conditioned
Location: Walking distance to sightseeing, entertainment and dining
Nice hotel in unbeatable location. Excellent staff service, awesome breakfast and good price. Only one problem, the building is old, so the air conditioned system is general and cannot be controlled in the room, only on/off with the main switch.
4 out of 5
Recommended
for Everyone
by A verified traveller from Buckinghamshire, England

Great location, everything in easywalking distance

Posted 17-Apr-2017
Pros: Rooms spacious.
Cons: Air conditioning, although it was switched onto maximum it made no difference to the heat in the room.
Location: Location great, plenty of shops and restaurants nearby. Able to walk to all main sights Including Royal Palace, Cathedral, Plaza Major etc
Hotel well situated for all the main sightseeing attractions. Hotel staff pleasant and helpful, rooms well equipped and spacious. Breakfast adequate especially if you like sugary doughnuts.
1 out of 5
by A verified traveller from Miami

Bad Hotel

Posted 11-Apr-2017
Check-in was after 5 PM because room wasn't ready Courtains not working, sunlight all over the place Air consitioning system not working. Really hot. Breakfast low quality with good orange juice No label for bags while you live it at reception. Fortunately were there when we back.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good experience !!!

Posted 08-Apr-2017
Pros: Location.
Location: Hotel location is very good , easy access to the metro station and lots of restaurants around. 30 minutes walk to the museums and theaters close by.
Hotel staff was very helpful and friendly. always ready to attend our requests
4 out of 5
Recommended
for Business Travellers
by A verified traveller

nice hotel. Center of Madrid. Lots of shops and re

Posted 08-Apr-2017
Pros: comfort and service. Very helpful staff.
Cons: The gym needs treadmill
Location: Location very convenient.
Short stay.Didn't need a car. All the activities are in area (movie theaters, plays, shops, subway station, restaurants