Dear Mrs Yanett,We are grateful for this kind rating of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was memorable.It would be a pleasure to have you return on a future occasion.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. William,We'd like to thank you for taking the time to review your experience.We're delighted to hear that you found our hotel to be in excellent condition and were pleased with the room amenities and the service provided by our team. It's our aim to ensure that each guest enjoys a comfortable and memorable stay. However, we noticed your comment regarding the air conditioning. We want to assure you that our rooms are indeed equipped with individual air conditioning controls, allowing guests to adjust the temperature to their comfort year-round. Please accept our apologies if this was not your experience, and we will certainly look into this matter to ensure it meets our standards of guest satisfaction.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. José,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Stefany,Su magnífica reseña nos ha llenado de satisfacción.Nos complace saber que el servicio brindado cumplió con sus expectativas y que el desayuno fue de su agrado, destacando la variedad y calidad que nos esforzamos por ofrecer cada mañana. Asimismo, es gratificante que la amabilidad de nuestros recepcionistas haya contribuido a una estadía más placentera.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mrs Veronica,We are grateful for this kind rating of your recent stay.We're thrilled to hear that our customer service met your expectations and that our receptionists made a positive impression. It's wonderful to know that you found the room cleanliness and overall condition of our hotel to be impeccable. Our team strives to provide the utmost service and attention to detail, ensuring a memorable stay for every guest. We appreciate your kind words and are delighted that these efforts enhanced your visit.It would be a pleasure to welcome you again.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mrs Karla,We are grateful for this kind rating of your recent stay.We're thrilled to hear that our location contributed positively to your stay and that our efforts for a peaceful environment resulted in a quiet room for you. It's gratifying to know that our staff's friendliness made a lasting impression and that our proximity to the city's offerings enhanced your visit. We take pride in maintaining our property to the highest standards and are glad to see this reflected in your comments on room cleanliness, hotel condition, and amenities.It would be a pleasure to have you return on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Maria,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos alegra saber que la habitación con vistas a la Gran Vía fue de su agrado, siempre procuramos que nuestros huéspedes disfruten de la vibrante vida de Madrid desde la comodidad de nuestras instalaciones. Es un placer leer que encontró todo limpio y a su gusto, la limpieza diaria es una de nuestras prioridades para garantizar una estancia impecable. Además, nos complace que el desayuno haya sido de su satisfacción, nos esforzamos por ofrecer una variedad de opciones saludables y deliciosas para empezar el día con energía. Agradecemos sus amables palabras hacia nuestro personal, nos enorgullece contar con un equipo dedicado a proporcionar un servicio excepcional.Estaremos encantados de volver a hospedarle en futuras ocasiones. Saludos cordiales,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Victor, Thank you very much for your feedback.We are glad to hear that you appreciated our prime location and the variety of restaurants and entertainment options nearby. Our hotel indeed offers easy access to many of Madrid's attractions, making it a convenient choice for travelers.We apologize for any inconvenience caused by the construction noise and the repetitive breakfast menu during your stay. We continuously strive to improve our services and will take your feedback into consideration. Regarding the fitness center, we would like to clarify that the use of the gym is free of charge for our guests, and the mentioned fee might have been a misunderstanding. We will make sure to address this issue to avoid any confusion in the future. We also apologize for the inconvenience caused by the repeated check-out inquiries, and we will work on improving our communication to ensure a smoother experience for our guests.We hope to have the pleasure of welcoming you back. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Musche,We would like to thank you for the rating of your recent stay.We are delighted to hear that you found our location to be convenient and central, making it easy for you to explore Madrid. It's great to know that you appreciated the cleanliness of our hotel and the attentiveness of our staff. We strive to provide excellent service to all our guests. We're also glad that you enjoyed our buffet breakfast, offering a wide variety of options to start your day right.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Ana,We appreciate receiving your opinion concerning your recent stay.We are delighted to hear that you found our location convenient, with easy access to metro stations, shops, and restaurants. It's great to know that you enjoyed your stay and would consider staying with us again.We apologize for the inconvenience you faced while trying to order room service. We understand how important it is to have a seamless experience, and we will address this issue with our team to ensure better assistance in the future.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Kerry,Thank you for taking the time to review your recent stay.We are delighted to hear that you enjoyed your stay with us and found our staff friendly and efficient. It's great to know that our breakfast buffet met your expectations and that you appreciated the spaciousness and comfort of your Premium Room. We apologize for any inconvenience caused by the glass railing on the terrace, and we will take your feedback into consideration for future improvements.Thank you for pointing out the view from your room and the convenience of our location. We are indeed situated in the heart of Madrid, close to many attractions, shopping, and dining options. Our team is always ready to assist with recommendations and information about the city to make your stay even more enjoyable.We look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Sandra,We are grateful for this kind rating of your recent stay.We are thrilled to hear that you found our staff to be welcoming and friendly. It's great to know that you appreciated the comfortable and clean beds in your room. Our prime location on Gran Vía, close to Plaza de España, is indeed perfect for exploring the city while still being able to enjoy a peaceful stay away from the noise and crowds.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Danielle,We are grateful for this kind rating of your recent stay.We are thrilled to hear that our attentive front desk staff and the thoughtful amenities in your room contributed to a memorable stay for your family. It is great to know that you appreciated the cleanliness of our rooms and the special touches like popcorn, gummies, and coloring books for the children. We are also delighted that you enjoyed our extensive breakfast buffet, which offers a variety of options to cater to different tastes and dietary needs.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Hasheemah, Thank you for taking the time to share your opinion of your recent stay at our hotel.We are delighted to hear that our staff treated you well during your stay and that they were able to quickly resolve the issue with the electricity by booking you into another Melia Hotel. We appreciate your understanding and patience in this situation. Regarding the lighting in the room and bathroom, we will take your feedback into consideration as we continuously strive to improve our guest experience. We apologize for the inconvenience caused by the air conditioning issue and are glad that our team was able to find a suitable solution for you. Your satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on a future occasion. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Heidi,We are grateful for this kind rating of your recent stay.We are delighted to hear that you enjoyed our prime location in the heart of Madrid, close to the Palace, Plaza España, and Metro stations. It's great to know that our friendly staff and delicious breakfast contributed to your positive experience. We truly appreciate your kind words and recognition of our efforts to provide a memorable stay for our guests.It would be a pleasure to welcome you again.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Diana,We are grateful for this kind rating of your recent stay.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Elsie,We are grateful for this kind rating of your recent stay.We are pleased that you enjoyed your stay and received friendly and professional service from our team members. We have noted your comment and will be looking into this for the future.It would be a pleasure to welcome you again.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Rogelio,Thank you for taking the time to review your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to having the opportunity to welcome you back in the future. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Hebert,Thank you for taking the time to review your recent stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Chris,Thank you for taking the time to review your recent stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We hope we have the pleasure of seeing you on future occasions. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Mario,Thank you for sharing your review following your recent stay.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we will investigate this with our maintenance team.We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Masoud,Thank you for sharing your review following your recent stay.We regret that your stay fell short of your expectations. We take our guests' feedback very seriously, and we assure you that we have passed yours along to the concerned departments. While we wish that more had been to your satisfaction, this will help us to make the necessary improvements in the future.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope you will consider staying with us again in the future. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Chung,Thank you for taking the time to review your recent stay.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We would love to have you return in the future.All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Jorge,We are grateful for this kind review following your recent stay.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to seeing you again soon.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Joan,We are grateful for this kind review following your recent stay.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.We look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time to review your visit.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Omayra,We appreciate receiving your opinion concerning your recent stay.We are thrilled to hear that you enjoyed our great service, clean rooms, and the beautiful view from your room. Our prime location on Gran Vía makes it easy for our guests to explore Madrid and its attractions.We appreciate your feedback regarding the bathroom and understand that it may have been uncomfortable for you. Our hotel offers various room types with different sizes and amenities, and we would be more than happy to help you find a room that better suits your needs during your next stay.We hope that you will return. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Musche,We would like to thank you for the rating of your recent stay.We work hard to ensure that every guest has the best experience possible, and are pleased that we met your needs. It is rewarding to know you were able to make the most of our tasty breakfast buffet which we hope is an ideal way to help start the day. Your kind comments will be a reward and an incentive for our team members to keep up the good work.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Eliezer,Thank you for taking the time to provide feedback about your time at our hotel.We endeavour to provide an excellent standard for all our guests and are very sorry this was not the case. We would appreciate knowing more about what happened.We hope to welcome you back for another visit. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Omar,Thank you for sharing your feedback.We are glad to know that you appreciated our prime location in the heart of Madrid. However, we apologize for any inconvenience you may have experienced regarding the cleanliness, and we will address this with our housekeeping team to ensure improvements. We do have air conditioning available in all our rooms with individual controls and we apologize if there was any confusion regarding its operation during your stay. We will make sure to clarify this information for our future guests.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Angel,Thank you for sharing your review following your recent stay.Your comfort is our top priority, so please do not hesitate to bring any concerns to our attention during your stay. Our team is always ready to help find a comfortable solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator