Ratings based on 85 Verified Reviews

4.8 out of 5
90% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller from London, UK

Stunning 5 star hotel in a fabulous location

Posted 10-Oct-2017
We had the most amazing stay in Madrid at this hotel for our 10th wedding anniversary. Hotel was superb - the roof terrace is out of this world! What a view and a great location for seeing all the sights. Brilliant value compared to other 5 star hotels in Madrid.
Comment from Hotel Management
11-Oct-2017 by Guest Experience Department., Hotel Management
Dear Sophie, We are pleased to know you enjoyed your stay with us! Thank you for taking your time to share your feedback with other travelers. Looking forward to welcoming you again very soon, Guest Experience Department.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Brilliant hotel in city centre

Posted 03-Oct-2017
A fantastic hotel with exceptional service levels. You will not find any better in the city.
Comment from Hotel Management
04-Oct-2017 by Guest Experience Department , Hotel Management
Dear Tony, thank you for your feedback. As you have mentioned, our staff is always at your assistance to make your stay an unforgettable experience. We would be honored to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Oxford

Ticks all the boxes

Posted 30-Sep-2017
Gran Melia does indeed tick all the boxes you'd expect of a 5 Star hotel in a great location. Niggles and these really are niggles check in could have been slicker - breakfast choice could have been wider especially cooked option - pool is more a splash pool - would I stay here again YES.
Comment from Hotel Management
04-Oct-2017 by Guest Experience Department , Hotel Management
Dear A, We would like to thank your nicely worded and positive review shared here on Expedia.com. We are happy to have reached your expectations and will work even harder to fill in the small missing details and make the experience impeccable. Your kind words serve us as a motivation and an inspiration to continue offering only the best to our guests. Thank you once again and hope to see you soon in our beautiful city and our wonderful hotel. With our best wishes, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from california

Beautiful Hotel love the location

Posted 21-Sep-2017
I was celebrating my 20th wedding Anniversary the staff made all the arrangements and went out of the way to take care of us Concierge were the best I highly recommend this hotel
Comment from Hotel Management
24-Sep-2017 by Guest Experience Department , Hotel Management
Dear Ajaz, thank you for sharing your opinion on Expedia.com. Small details make the difference and we are here to make you feel special. We use all our advantages along with personalized service, at the end it is just a perfect stay and memorable experience, in this case, your 20th Wedding Anniversary. We are already looking forward to host you again! With our best wishes, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Exceptional staffs and amazing hotel

Posted 13-Sep-2017
Gran Melia Palacio de Los Duques is a great luxury hotel with amazing staffs, extremely helpful and attentive. Meticulously clean. Walking distance to Metro stations. Comfortable bed. Excellent breakfast. Highly recommend. Would definitely stay there again next time we are in Madrid.
Comment from Hotel Management
16-Sep-2017 by Guest Experience Department, Hotel Management
Dear client, First of all, we would like to thank you for sharing your lovely opinion with Expedia travelers. We definitely feel proud of our renovate Hotel, location and professional staff. Looking forward to see you during your next visit in Madrid. With our best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Great hotel...we loved it!

Posted 23-Aug-2017
Pros: The friendly staff, great service and the food was delicious!
Cons: One thing that I may change is the scent in the hotel lobby. It is very strong. It smells great, but after a while its a bit much.
Location: Great location. It is on a quiet street, but within walking distance to the Palacio. There is also a plaza with restaurants and shopping nearby.
We stayed at the Gran Melia Palacio de los Duques for 10 days in July and we loved it! From the moment we were dropped off every staff member was welcoming and friendly. The hotel is near the Palacio...in a quiet street. The hotel is beautiful both on the outside and inside. Our room was spacious and the bathroom was also very nice. We reserved with the breakfast buffet and it was well worth it. They had a variety of food such as eggs, bacon, waffles, fresh fruit, small sandwiches, lots of pastries, and fresh juice! It was well worth it to include it in our stay. We loved this place!
Comment from Hotel Management
24-Aug-2017 by Guest Experience Department , Hotel Management
Dear Liz, thank you for sharing your opinion on Expedia.com. Small details make the difference and we are here to make you feel special. As you have noted, the central location of our hotel in unbeatable and the refurbished lovely rooms are indeed stunning. We are pleased to know that you enjoyed the great variety of products offered at breakfast and we are glad to receive comments and ratings as positive as yours We use all our advantages along with personalized service, at the end it is just a perfect stay and memorable experience. We are already looking forward to host you again! With our best wishes, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2017
Central to areas within city centre-easy walking to shopping streets, palace and plazas,
Comment from Hotel Management
23-Aug-2017 by Guest Experience Department , Hotel Management
Dear Client, thank you for your feedback. As you have mentioned, our hotel has a perfect location to enjoy the city in all the possible ways.. We would be honored to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Posted 21-Aug-2017
The staff were amazing Made the holiday extra special Breakfast was delicious Lovely experience in the red lounge
Comment from Hotel Management
22-Aug-2017 by Guest Experience Department , Hotel Management
Dear Jacquie, thank you for sharing your opinion on Expedia.com. We are happy to hear that you have enjoyed your stay with us, excellent treatment of our staff, our delicious and big breakfast products selection and our newly, luxuriously decorated building. We are already looking forward to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Laguna Beach, CA

Wonderful hotel close to everything!

Posted 15-Aug-2017
Wonderful hotel with great service . The staff were very helpful and polite. The room was beautifully furnished. There is two restaurant located in the hotel with good selection of Tapas and main food and good selection of wine. The restaurant was open till very late at night. The daily complete buffet breakfast was included. Great location. The hotel is walking distance to Main Street Market and many restaurants to choose from. Less than a mile walk to the Palace and Opera house.
Comment from Hotel Management
23-Aug-2017 by Guest Experience Department , Hotel Management
Dear Gilda, thank you for sharing your opinion on Expedia.com. We are happy to hear that you have enjoyed your stay with us, excellent treatment of our staff, unbeatable location and our newly, luxuriously decorated building. We are already looking forward to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from clearwater fl

Posted 13-Aug-2017
Location: Close to Palacio Real, walking distance to Plaza mayor, Puerta del Sol, etc.
Great hotel, very good location ( close to Palacio Real), beautifully decorated, and very good service.
Comment from Hotel Management
23-Aug-2017 by Guest Experience Department , Hotel Management
Dear Andrea, thank you for your feedback. As you have mentioned, our hotel has a perfect location near the main emblematic buildings of Madrid and wonderful staff that remains always at your assistance. We would be honored to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department