Ratings based on 232 Verified Reviews

4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from West Sussex

Excellent hotel in peaceful location

Posted 30-Mar-2018
Pros: We loved the chilled, peaceful atmosphere of the hotel.
Location: The hotel provides a free shuttle bus to the nearest town/beach.
My daughter and I loved this hotel and will definitely return in the future. The hotel is very well designed and never felt crowded. The facilities are excellent, with different pools on different levels, gym with lots of classes and spa. We spent most of our time around the infinity pool and the sunset bar, where the views were incredible. Our room was modern and clean, with a great balcony complete with chaise longue to catch the morning sun. There was a wide range of foods at both the breakfast and dinner buffets, which catered even for my fussy, nearly vegetarian daughter. The hotel staff were lovely and the service was excellent.
Comment from Hotel Management
30-Mar-2018 by Rocío Sanz-Guest Manager, Hotel Management
Dear Claire, thank you very much for your complete review and for giving us such great compliments! We are really happy to know that you have found so positive your gastronomic experience with us and that you have enjoyed our pools, facilities and the friendliness and service from our staff. We are looking forward to welcoming you back again soon. Kindest regards, Rocío Sanz Guest Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Probably the best place to stay on the island

Posted 28-Feb-2018
We had stayed here week ago. The hotel is based in between a mountain (hills). Once you entering a hotel complex, you can feel that it is kind of small village hidden in the hills. Stunning view from hotel rooms are priceless. A hotel has a free bus transfer service to their own privet beach. Check in was a bit slow, but understandable. A hotel is massive. Receptionist has a lot of to tell you, how to get from point A to B. Our rooms were on 8 floor with a stunning view to the sea and hills. Rooms were specious enough for 2 people and had all equipment we needed (hairdryer did not work, but its happened). In general rooms were spotless , same as all public areas. I would recommend , just leave your luggage and go straight up to 11th floor and enjoy a salty warm water infinity pool with a great view. Very relaxing. Sun bed area is great, very big and you can easily find a space to lay down and rest. A hotel main restaurant is the best so far I had seen. A buffet equipment and a selection of food it had been offered is enormous. Freshly cooked, and extreamly tasty. Great Job Chef! Waiting staff works as big happy team. Very attentive and makes you feel warm welcome. A floor manager Veronica, did a great job by looking after us. Five star service.
Comment from Hotel Management
01-Mar-2018 by Isabel Schmunkamp , Hotel Management
Dear Mantas, Thank you for posting your fabulous score about your recent stay at the Sheraton Gran Canaria Golf Resort. It is always a pleasure to receive such a positive comment. This is our best award, your satisfaction. We are really looking forward to welcoming you back in the near future. With our best wishes, Isabel Schmunkamp Guest Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Wow factor

Posted 26-Feb-2018
This hotel is just lovely, the views are stunning the staff are so friendly and helpful. The room was very clean and comfortable. I would highly recommend a trip to the spa the treatments were fantastic and the staff were so lovely. I will definitely be going back.
Comment from Hotel Management
26-Feb-2018 by Rocío Sanz-Guest Manager, Hotel Management
Dear Mr. Morven, thank you very much for your lovely comment and highest rating about your recent stay at Sheraton Gran Canaria. We appreciate your comments regarding the views, the room, the spa, and above all, regarding the staff. The team works hard everyday with the aim to deliver a flawless service for each of our guests, so that they can enjoy an unforgettable experience while staying with us. We are looking forward to welcome you back very soon! Kindest regards, Rocío Sanz Guest Manager
5 out of 5
by A verified traveller

Posted 08-Jan-2018 on Hotels
Comment from Hotel Management
10-Jan-2018 by Rocio Sanz. Guest Manager, Hotel Management
Dear Guest, Thank you very much for choosing Sheraton Gran Canaria for your holidays and taking the time to evaluate our hotel. It is great to know that you enjoyed your holidays and we hope to welcome you back soon. Thank you very much and have a nice day, Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Honestly....fabulous

Posted 05-Jan-2018
Pros: STAFF!!!!
Cons: Nothing, absolutely ZERO!
Location: Beautiful mountains, golf on the resort, transport to local town, walks, mountain biking, gym........
I travel on business and with the family, and rarely find a hotel so well run, with such fabulous staff, and such incredible food. Im truly blown away by the excellence, and the friendliness. We will be back again soon, as I cant see any other hotels matching what you get here.
Comment from Hotel Management
05-Jan-2018 by Rocío Sanz-Guest Manager, Hotel Management
Dear Jeremy, thank you very much for your great feedback! I will pass your comments to all the departments to encourage us to keep the high level of service in all our areas. We are looking forward to welcome you back again soon! Kindest regards, Rocío Sanz Guest Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from N.Ireland

The place to stay for rest and relaxation

Posted 21-Dec-2017
Pros: Everything
My husband and I really enjoyed our stay in the hotel. Excellent facilities and food. Views from the 11th.floor pool area fantastic. Only stayed for one night but next time hope to stay for longer.
Comment from Hotel Management
21-Dec-2017 by Rocio Sanz. Guest Manager, Hotel Management
Dear Barbara, Thank you very much for taking your time to write your opinion of your recent stay with us. I am glad to know you enjoyed your stay with us and you are thinking to come back. Looking forward to welcoming you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect birthday getaway

Posted 20-Nov-2017
Lovely hotel - stayed here for four nights for my 39th birthday. It's enormous, with seven pools - so plenty of space, and incredibly relaxing. The staff are friendly, and helpful - and I'd recommend spending an evening or day in the spa. I'll definitely return! Ideal winter sun break.
Comment from Hotel Management
20-Nov-2017 by Rocio Sanz. Guest Manager, Hotel Management
Dear Guest, First of all, thank you very much for choosing Sheraton Gran Canaria and taking the time to write a review about your experience. It is a pleasure to know that you enjoyed your stay and the hotel facilities. It is great to know that you found our staff friendly and helpful as it is one of our main goals. Please, do not hesitate to contact us in case you are coming back in order to assist you with anything you could need. Thank you very much again and best regards, Rocio Sanz. Guest Manager
5 out of 5
by John

I could not of wished for better

Posted 25-Oct-2017 on Hotels
I thought this little family holiday with my 8 year old son was magnificant. I can't fault it and better than a Neilson or Club Mark Warner holiday. An 8 year old boy learnt to play Golf, played in the swimming pool with good food and lovely accomadation. The service was second to none. 5 star
Comment from Hotel Management
27-Oct-2017
Dear John, First of all we would like to thank you for taking the time to write a review of Sheraton Gran Canaria. Your opinion is very important to us and we always look for ways to improve our service. We are extremely pleased that you liked our hotel and that your child enjoyed our facilities and service. We look forward to welcoming you again in our hotel. Warm regards, Rocío Sanz Guest Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Hotel in the sky

Posted 08-Oct-2017
Pros: Very helpful multilingual staff
Location: Shuttle service to the hotel's beach house. Many pretty towns and good local eateries.
Inland in it's own valley, this stunningly designed hotel ticks all the boxes. Smiley helpful staff, excellent spa, 7 pools - one adults only, endless buffet breakfast and a full free program of activities - yoga, Pilates, meditation. And gfolf.
Comment from Hotel Management
08-Oct-2017 by Emma Rodríguez. Guest manager, Hotel Management
Dear Chris, Thank you very much for taking your time to write your opinion of your recent stay with us. I am glad to know you enjoyed your days with us, specially the activities and food, thank you also for your kind words regarding the staf, I will pass the to all the team. Looking forward to welcoming you soon. Best regards, Emma Rodriguez.
4 out of 5
by Elisabeth

Good rooms, terrible restaurant

Posted 30-Sep-2017 on Hotels
Lovely hotel with very comfortable beds. Quiet area, on two golf courses. Breakfast very good, buffet dinner pretty bad! Taxi to closest restaurants was euro30 return per night.
Comment from Hotel Management
02-Oct-2017
Dear Elisabeth, First of all we would like to thank you for taking time to write a review of Sheraton Gran Canaria. Your opinion is very important to us and we always look for ways to better our service. I am glad to know you enjoyed the golf courses and the room facilities, We have passed on your feedback about dinner to the corresponding departments in order to take action to do better our services. We would be delighted to welcome you back sometime soon. Kind regards, Emma Rodríguez. Guest manager