Ratings based on 206 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by James

Quiet , comfortable and roomy hotel

Posted 04-Mar-2017 on Hotels
As a proported 5 star facility, it was dissappointing to find that the food quality was inconsistent and on occassion not good. While service, staff, facilities and accommodation were v.good, this was a little dissappointing, but not off putting.
Comment from Hotel Management
01-May-2017
Dear James, thank you for taking your time to share your opinion about us, Thank you for your great and the constructive comments, we will pass the to the corresponding departments in order to improve our services. With warm regards, Emma Rodríguez. Guest manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Surrey UK

Luxurious, relaxing hotel

Posted 27-Feb-2017
Location: Short drive to Maspalomas and into the interior with its beautiful, dramatic scenery.
Very welcoming, clean comfortable rooms. Excellent food with good variety. Golf course looked amazing although we don't play. Many differing pools to enjoy.
Comment from Hotel Management
14-Mar-2017 by Guest Manager, Hotel Management
Dear A&K, First of all we would like to thank you for taking the time to write a comment on Expedia. We are extremely pleased that you liked our hotel and you enjoyed your stay with us. We appreciate your kind words regarding the rooms, the food and our staff; we have passed on your comments to them. We look forward to welcoming you again in our hotel. Warm regards, Rocío Sanz Guest Manager
5 out of 5
Recommended
for Couples
by A verified traveller from London

Beautiful, friendly, great food

Posted 17-Jan-2017
Pros: Food, staff, rooms, spa
Cons: Heat spa pool; offer champagne in mini bar; complementary biscuits/ snack to go with tea
Location: Hotel linked to 2 golf resorts and has spa. We were only there for 1.5 days so didn't leave the resort. Not too near the beach or town.
We had a very lucky stay at the hotel, being upgraded to a lovely suite with panoramic views. Everything we saw at the hotel was great quality. The rooms our friends stayed in (not upgrades!) were also really lovely and comfortable. The buffet had a great selection, and even enough vegan options to keep us happy. Staff were helpful and friendly. Spa experience was lovely. Only drawback was that the spa pool was not heated, and after a cloudy day was too cold to enjoy. (The main sunset pool was heated). Hidden away in the hills, so be prepared to drive / rely on free shuttle bus if you want to go outside the resort for anything.
Comment from Hotel Management
01-May-2017 by Emma Rodríguez. Guest manager, Hotel Management
Dear J, thank you very much for taking your time to publish your opinion of Sheraton Gran Canaria. I'm happy to know that you enjoy the complimentary upgrade. We pass all your great comments to the SPA and f&b departament. Thank you very much again and we hope to welcoming you back at the hotel soon. With warm regards, Emma Rodríguez. Guest manager
4 out of 5
by A verified traveller

Posted 09-Nov-2016 on Hotels
Comment from Hotel Management
16-May-2017
Dear guest, Thank you very much for your 4 star rating. It is a great reward the score that you have decided to give us. We would like to welcome you again in the near future. Kind regards, César van den Berg Guest Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Stylish hotel with great customer service.

Posted 27-Oct-2016
We thought the hotel was great, set back from the coastal and more built up part of the island it was tranquil and relaxing with stunning views of the surrounding landscape. The design of the hotel was stylish, creative and spacious and a pleasure to experience. Customer service very good and food delicious. An all round satisfactory stay at a beautiful hotel.
3 out of 5
by A verified traveller

Not impressed very little for your money here

Posted 25-Oct-2016 on Hotels
The beds were too hard the tea and coffee facilities hidden away. Sunbeds were very uncomfortable to lie on as had a metal pole jabbing into your back. The room was at front of hotel and the live entertainment started late and finished late so my child was kept awake. I was kept awake by this and also all the golf buggies and deliveries at 5/6am onwards. The food was very nice but not at all varied. The staff were delightful and helpful. Wouldn't stay here again. Very little children's entertainment even though states has a kids club and playground. One toddlers climbing frame doesn't constitute a children's playground!
5 out of 5
Recommended
for Everyone
by A verified traveller from North London

Stunning views from the top floor

Posted 23-Oct-2016
Pros: Excellent room with lots of space; brilliant Sunset Bar with views of El Tiede in the distance; great pool; great spa and good food.
Cons: The guy next door smoking and it drifting into our room and meant we couldn't use the balcony. Brilliant response from hotel staff who put a stop to it immediately.
Location: Great mountain views and down to the beach. Lots to do including golf or just do what we did this time. Nothing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel, brilliant staff and amenities

Posted 28-Sep-2016
Our trip to this hotel was brilliant. The staff are fantastic, the food selection is brilliant and very tasty, the rooms are excellent, overall a fantastic 10 / 10 stay and highly recommended. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent service and nice views

Posted 26-Sep-2016
The pictures just dont do this place justice. Very nice.
5 out of 5
by A verified traveller

Beautiful hotel

Posted 03-Sep-2016 on Hotels
Wonderful food , beautiful rooms and pools . Ideal for couples or families as there is something for everyone. Staff are a credit to this hotel .