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Reviews of Lopesan Villa del Conde Resort & Thalasso

5 out of 5
Lopesan Villa del Conde Resort & Thalasso
Mar Mediterraneo 7, San Bartolome de Tirajana, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 540 out of 817 reviews" "
Rating 8 - Good. 207 out of 817 reviews" "
Rating 6 - Okay. 48 out of 817 reviews" "
Rating 4 - Poor. 15 out of 817 reviews" "
Rating 2 - Terrible. 7 out of 817 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Guest Relations on 26 Mar 2024
Dear Linda Valerie,We would like to thank you for choosing the Lopesan Villa del Conde during your holidays on the south of Gran Canaria and for the time spent to rate us.We are pleased to know that we have received a good rating from you. We would like to welcome you again soon!Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Virginia Louise, Driffield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected having stayed in the sister hotel Costa Melonaras. We thought the buffet arrangement here was so much better. It was less frenetic and the queueing was very manageable. The poolside restaurant was great for lunch. There was a swimming pool to suit every guest type. The bedrooms were equipped beautifully and we would happily return to your hotel.
Stayed 5 nights in Feb 2024
Response from Guest Relations on 21 Feb 2024
Dear Virginia Louise.Firstly we would like to thank you for the lovely review you shared following your recent visit to our Lopesan hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,

8/10 Good

Barnaby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall very nice but also very stale. Check in upon arrival was an hour after the booking said and when asked what we should do whilst we waited we were just told explore with no indication of direction. Entrance way feels five stars but after that everything is pretty standard. Clean but didn’t feel like 5 stars.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 21 Feb 2024
Dear Barnaby.Thank you for sharing a review of Lopesan xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards

10/10 Excellent

david

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Having stayed at this hotel a few years ago and having read some recent negative reviews we approached our holiday with some trepidation. For us it was ill founded as we found everything still to the same high standard. The reception area still has a wow factor and the grounds are immaculately kept. The bedrooms are spacious, yes there are no tea/coffee facilities but the Spanish do not expect to make their own drinks in a 5* hotel! This is a large hotel and trying to cater for a lot of people brings its challenges. Dinner is served in 2 shifts which are rigorously adhered to, it’s clearly not everyone’s idea of a 5* arrangement but then I don’t think any buffet is commensurate with a 5* standard. As buffets go it is extensive and well presented. When we stayed it was fine, when the hotel is full, it can be a bit of an unpleasant scrum.
Stayed 7 nights in Dec 2023
Response from Guest Relations on 27 Dec 2023
Dear guest David,First of all we would like to thank you for the time spent rating our hotel and for your feedback and the constructive criticism which helps us to improve the service provided.We hope to welcome you soon back .Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Jamie

Travelled with partner
Very nice hotel and great staff. Only negatives is that the breakfast restaurant doesn’t have enough tables outside and it’s not that nice indoors. Also the lunchtime menu is disappointing.
Stayed 8 nights in Nov 2023
Response from Public Relations on 27 Dec 2023
Dear,First of all we would like to thank you very much for having chosen the Lopesan Villa del Conde for your stay in the south of Gran Canaria. We deeply regret not having met all your expectations and we would like to apologize for any inconvenience during your stay. We would like to thank you very much for your detailed feedback and the constructive criticism which helps us to improve our standards and we would like to inform you as well that all your comments will be passed on to the Management and to the relevant departments. We hope to welcome you in the future back again, to have the chance to correct the experience you have taken.Kind regards,Guest relationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

MARIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Public Relations on 27 Dec 2023
Dear guest Marian,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Public Relations on 27 Dec 2023
Dear guest Jacqueline,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in Meloneras area
Stayed 5 nights in Aug 2023
Response from Public Relations on 13 Sept 2023
Dear guest Edwin, Thank you for making our Lopesan Villa del Conde your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind regardsGuest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

GIUSEPPE

Stayed 1 night in Aug 2023
Response from Public Relations on 13 Sept 2023
Dear Giuseppe,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

6/10 Okay

Jasjeet

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The bedroom was excellent, very spacious and superclean.There were lots of swimming pools and breakfast was excelllent but dining options were limited..Akso property had thin walls and therefore very noisy.Also air conditioning was set at 22 degrees celcius and could not be changed. Some reception staff were rude and there was no concierge service, instead we were asked to walk 15mins down to sister hotel for help.
Stayed 7 nights in Aug 2023
Response from Public Relations on 13 Sept 2023
Dear guest Jasjeet,In Lopesan we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 13 Sept 2023
Dear guest Stephanie,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Public Relations on 13 Sept 2023
Dear guest Daniel,We would like to thank you for choosing the Lopesan Villa del Conde during your holidays on the south of Gran Canaria and for the time spent to rate us.We are pleased to know that we have received a good rating from you. We would like to welcome you again soon!Kind regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

2/10 Terrible

Laurent

Stayed 3 nights in Aug 2023
Response from Public Relations on 13 Sept 2023
Dear Mr Laurent,First of all we would like to thank you very much for having chosen the Hotel Lopesan Villa del Conde for your recent stay in Gran Canaria.We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay. It would have been nice if we could have had the chance to talk with you personally in order to have your feedback about our hotel. Your comments are really important for us since they help us to improve every day.Either way we would be delighted to welcome you again at our hotel, having the chance to surpass your expectations for the next time.With best regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Estefania

Stayed 1 night in Jul 2023
Response from Relaciones Públicas on 9 Aug 2023
Estimada clienta Estefania,En nombre de todo el equipo de Lopesan Villa del Conde nos gustaría agradecerle el tiempo invertido en hacernos llegar esta fantástica calificación.Esperamos poder volver a recibirle nuevamente.Cordialmente,Relaciones PúblicasLopesan Villa del Conde Resort & Thalasso 0

10/10 Excellent

Sergey, Saint Petersburg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Big room. Large pool. Restaurant with good selection.
Stayed 2 nights in Jul 2023
Response from Public Relations on 9 Aug 2023
Dear Sergey,Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We hope to welcome you soon again in our hotel.Best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Public Relations on 9 Aug 2023
Dear guest Jennifer,Thank you for spending some of your time to rate us. We are pleased to know that you have a very good impression of our hotel.Thank you very much again and we hope to welcome you soon again in our hotel.Cordially,Public relationsLopesan Villa del Conde Resort & Thalasso

2/10 Terrible

Liza

Stayed 7 nights in Jun 2023
Response from Customer Service on 9 Aug 2023
Dear guest Liza,First of all we would like to thank you very much for having chosen the Hotel Lopesan Villa del Conde for your recent stay in Gran Canaria.We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay. It would have been nice if we could have had the chance to talk with you personally in order to have your feedback about our hotel. Your comments are really important for us since they help us to improve every day.Either way we would be delighted to welcome you again at our hotel, having the chance to surpass your expectations for the next time.With best regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , food was fantastic, T Coffee should be in rooms for a 5 star hotel and water should be available free
Stayed 1 night in May 2023
Response from Public Relations on 12 Jun 2023
Dear guest mick,Thank you for spending some of your time to rate us. We are pleased to know that you have a very good impression of our hotel.Thank you very much again and we hope to welcome you soon again in our hotel.Cordially,Public relationsLopesan Villa del Conde Resort & Thalasso

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
4 star hotel
Honest review! I was here 10 years ago and it was a 5 star hotel. On plus side is really clean and lots of space to sunbath. However, for foodies the food was not great, lack of choice at breakfast and dinner. The service was not 5 star. I don’t know any 5 star hotel that you have to go and make your own tea and coffee from a machine. The staff, overall, friendly but definitely not a 5 star check in at all or check out. I had issue with my room doe to noise and was told I had to wait 2 days to move. In addition, nobody checked to see how my room move was, how the overall experience was at checkout. Having travelled extensively, this hotel is an average 4 star in Europe. The price is good value for money, I paid £100 a night. Not for foodies or those expecting a 5 star service.
Stayed 3 nights in May 2023
Response from Public Relations on 12 Jun 2023
Dear guest,First of all we would like to thank you very much for having chosen the Lopesan Villa del Conde for your recent stay in the south of Gran Canaria. We deeply regret not having met all your expectations and we would like to apologize for any inconvenience during your stay. We would like to thank you very much for your detailed feedback and the constructive criticism which helps us to improve our standards and we would like to inform you as well that all your comments will be passed on to the Management and to the relevant departments. We hope to welcome you in the future back again, to have the chance to correct the experience you have taken.Kind regards,Guests relationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel , Lovley staff .. we will be back
We had an amazing stay enjoyed every minute ..fab location great pools .. no problem getting sun beds ..great choice of food … standard room was very big and spacious and very quiet at night
Amazing foyer
Lots of pools
Beautiful courtyard to sit at night and listen to live music
Foyer
Stayed 4 nights in Mar 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our 4th visit to the hotel, the staff and service they gave were exceptional. Sitting with a drink, in the shade or the sun, the hotel had everything for a relaxing and enjoyable holiday!
Stayed 4 nights in Mar 2023

10/10 Excellent

Simon Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff and good service. Great location
Stayed 7 nights in Feb 2023
Response from Public Relations on 22 Mar 2023
Dear Simon Nicholas, Thank you very much for having chosen our hotel for your holidays and also for the time spent writing your comment on Expedia. We are really glad to know that you had a nice experience with us. We would like to let you know that your comments inspire us to keep improving every day in order to provide the best service.Thank you very much again and we hope to welcome you soon again in our hotel.Best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

4/10 Poor

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service
All fur coat and no knickers
All fur coat and no knickers Lopesan hotels we famous on the island for having large grandiose beautiful structures and common areas. It’s true they’re magnificent. But, and this is a big but. The service is truly horrendous. You can tell the staff work in a bitter atmosphere, reception staff (all 10 different people I spoke to) were cold, dismissive, overly casual and gave the impression even basic questions or requests were a waste of time. I usually stay in 5 star hotels on the island 6-7 x a year usually in big suites, so am Accustomed to excellent service. This was unfortunately a terrible experience. Breakfast food on par with 3 star and no change at all in options from one day to the next. Redeeming features: Room was decent sized, if in need of modernisation. Free parking is good. Well located hotel I wouldn’t stay again. Do yourself a favour, pay a tiny bit more and stay at the world class Bohemia Suites & Spa, a boutique 5 star hotel in playa del ingles. Truly the rolls Royce compared to this let down of a hotel. On a last note this hotel is mostly peopled by Germans on package tours, so mostly caters for that demographic.
Stayed 4 nights in Feb 2023
Response from Customer Service on 30 Mar 2023
Dear Richard,First of all we would like to thank him for having enjoyed his stay with us.Regarding his comment, we regret not having met expectations.The opinion of our customers is truly important as it helps us detect errors and gives us the opportunity to offer a better service.All your comments will be transferred to the corresponding department in order to improve the aforementioned aspects.We hope you give us the opportunity to receive it again.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel resembles a traditional Canarian village in style with beautiful tropical gardens. Food quality excellent. Staff friendly and professional.
Stayed 7 nights in Feb 2023
Response from Customer Service on 25 Feb 2023
Dear Michael,Thank you so much for your nice words and for sharing your impressions with other travelers. We are glad to hear that you had such a nice holiday at our Hotel.It would be a real pleasure for us to welcome back soon.Best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Kathryn

Travelled with family
Liked: Amenities, property conditions & facilities
Great pools and spas. The food was not great. Including the breakfast buffet and restaurant near the pools. The food at the small restaurant closest to the ocean was horrendous, specifically the hamburger. Very dry and like paper. Service was subpar. We did like the kids club but wish they had longer hours. (Only had 1.5 hour increments). There was a medical emergency while I was there. A guest went into cardiac arrest and staff seemed very Ill prepared to do CPR/get AED and they depended on the guests with medical background to assist. The rooms were nice. Although sometimes didn’t get hot water from shower
Stayed 4 nights in Feb 2023
Response from Public Relations on 25 Feb 2023
Dear Kathryn,First of all we would like to thank you very much for having chosen the Hotel Lopesan Villa del Conde for your recent stay in Gran Canaria and also for sharing your opinion with other travelers. We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay. We only use high quality local products for our meals and we do have a great variety at our buffet. We regret that you did not have this impression in your case. It would have been nice if we could have had the chance to talk with you personally in order to have your feedback about our hotel. Your comments are really important for us since they help us to improve every day.Either way we would like to thank you again for informing about your opinion and we would be delighted to welcome you again at our hotel, having the chance to surpass your expectations for the next time.With best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is amazing but badly let down by the restaurant. Had to queue every night to get in and food was not good quality for 5 star resort
Stayed 6 nights in Feb 2023
Response from Public Relations on 22 Feb 2023
Dear guest,First of all we would like to thank you the time spent rating our hotel. We regret that we the restaurant did not match your expectations. We do have a lot of clients and sometimes at rush hours we can't avoid the crowds at the buffet. Anyway, we have passed your comments to the departments in charge in order to improve the mentioned matters. We hope to welcome you soon back and to improve the image you have taken from the Lopesan Villa del Conde.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Leighton

Stayed 5 nights in Feb 2023
Response from Public Relations on 27 Dec 2023
Dear guest Leighton,Thank you for spending some of your time to rate us. We are pleased to know that you have a very good impression of our hotel.Thank you very much again and we hope to welcome you soon again in our hotel.Cordially,Guest relationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Public Relations on 27 Dec 2023
Dear guest David,We would like to thank you for choosing the Lopesan Villa del Conde during your holidays on the south of Gran Canaria and for the time spent to rate us.We are pleased to know that we have received a good rating from you. We would like to welcome you again soon!Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We loved this hotel. Slightly away from the main drag but close enough to walk to the many shops and restaurants on the promenade. Our standard room was spacious but main criticism was lack of tea/coffee making facilities in the room.
Stayed 2 nights in Jan 2023
Response from Customer Service on 7 Feb 2023
Dear guest Shirley,Thank you for spending some of your time to rate us. We are pleased to know that you have a very good impression of our hotel.Your comments are really important for us since they help us to improve every day.We would like to welcome you again soon!Kind regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Fin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico!
Marvellous, lovely stay.
Stayed 2 nights in Jan 2023
Response from Customer Service on 30 Jan 2023
Dear guest Fiin,Thank you for the time it took to comment and rate your experience with us.We work everyday to provide the best service to our guests and there is no better reward than reading a comment so positive as the one you have written.We hope to welcome you back once and a thousand times again!Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is amazing, great rooms, very clean and service was excellent. If i had to give feedback on something then it would be the signage. The hotel is so big, you can get very lost. It took us 30 mins one day to find the car park but i have to say all the staff were very helpful
Stayed 4 nights in Jan 2023
Response from Customer Service on 26 Jan 2023
Dear Mark,Thank you so much for your nice words and for sharing your impressions with other travelers. We will take note of your comments in order to continue improving the hotel for our guests.It would be a real pleasure for us to welcome back soon and we remain at your disposal.Best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hitel, great Staff and Location
Fabulous hotel and the staff make this hotel very special!
Stayed 14 nights in Jan 2023
Response from Customer Service on 26 Jan 2023
Dear Mark,first of all we would like to thank you very much for having chosen our hotel for your holidays in the south of Gran Canaria and also for the time spent giving your feedback.We are very satisfied that all your comments have been so positive. It is your feedback what motivates us to improve every day in order to provide the best services to our guests.Thank you so much again and we hope to welcome you soon again in our hotel. Best regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Heidi

Stayed 4 nights in Jan 2023
Response from Customer Service on 30 Jan 2023
Dear guest Heidi,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from Public Relations on 30 Jan 2023
Dear guest Jaspal,We would like to thank you for choosing the Lopesan Villa del Conde during your holidays on the south of Gran Canaria and for the time spent to rate us.We are pleased to know that we have received a good rating from you. We would like to welcome you again soon!Kind regards,Public RelationsLopesan Villa del Conde Resort & Thalasso

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very nice entertainment program around Christmas and New Year
Response from Customer Service on 8 Jan 2023
Dear guest Alexander,Thank you for spending some of your time to rate us. We are pleased to know that you have a very good impression of our hotel.Thank you very much again and we hope to welcome you soon again in our hotel.Cordially,Public relationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel. Beautiful gardens. Very comfortable room. Lovely food unless you are vegetarian or vegan
Response from Customer Service on 28 Dec 2022
Dear guest Andrew,Thank you very much for taking a moment of your time to rate us.We are very pleased to have achieved such a high rating from you. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Kartikeya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a very good stay at Lopesan. The hotel is sprawling and has great facilities such as the spa, which is amazing, and a number of different pools. The rooms are well sized and are comfortable. However, there are a few small improvements that the hotel should make, especially given the room tariff being charged of guests - in our opinion, this makes the hotel 4 star not 5 star as advertised. Some of small details include: We asked for a kettle in our rooms so that we could make some tea in the mornings. We were provided with kettles but then had to ask for cups separately. These were then all taken away the next morning by housekeeping. For our last morning at the hotel, we asked for a late check out. I was told I couldn’t get one whereas my friend got one. As a result, I had to check out at 12, then come back at 1.15 to be given a hospitality room to have a shower. As a result, I had to move my bags 3 times. The hotel was by no means full and therefore I would’ve expected them to agree to giving me a late check out at 2pm. This is what I’ve experienced at every other 5 star hotel. And finally, upon arrival, we were never offered any welcome drinks. Over the next few days, almost every time we went past reception, new guests were being offered welcome drinks.
Response from Public Relations on 15 Dec 2022
Dear Kartikeya,First of all we would like to thank you very much for having chosen the Lopesan Villa del Conde for your recent stay in the south of Gran Canaria. We are pleased to know that you have a good impression of our hotel.We deeply regret not having met all your expectations and we would like to apologize for any inconvenience during your stay. We would like to thank you very much for your detailed feedback and the constructive criticism which helps us to improve our standards and we would like to inform you as well that all your comments will be passed on to the Management and to the relevant departments. We hope to welcome you in the future back again, to have the chance to correct the experience you have taken.Kind regards,Guests relationsLopesan Villa del Conde Resort & Thalasso

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable stay
Seems to be more 4 star than 5 star, but staff for the most part were great.
Stayed 4 nights in Nov 2022
Response from Customer Service on 14 Dec 2022
Dear guest Stuart,First of all we would like to thank you very much for having chosen the Hotel Lopesan Villa del Conde for your recent stay in Gran Canaria.We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay. It would have been nice if we could have had the chance to talk with you personally in order to have your feedback about our hotel. Your comments are really important for us since they help us to improve every day.Either way we would be delighted to welcome you again at our hotel, having the chance to surpass your expectations for the next time.With best regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso

6/10 Okay

Michael

Stayed 4 nights in Nov 2022
Response from Customer Service on 14 Dec 2022
Dear Mr Tondu,First of all we would like to thank you very much for having chosen the Lopesan Villa del Conde for your recent stay in the south of Gran Canaria. We deeply regret not having met all your expectations and we would like to apologize for any inconvenience during your stay.We hope to welcome you in the future back again, to have the chance to correct the experience you have taken.Kind regards,Guests relationsLopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Daumantas

Stayed 9 nights in Oct 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
Just returned from a 10 day relaxing break at the Villa del Conde. The hotel was exceptionally clean and service first class as always.
Stayed 10 nights in Aug 2022

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 9 night stay with the family
Family friendly hotel with a good mix of character and modern amenities; plenty of variety with regards to meals, ample parking and well situated for tourists who are driving. The pools were excellent to use as they weren't too busy. My only suggestion would be to orient guests a little better at check in, as its a very large hotel.
Stayed 9 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel . Super facilities . Staff were so good
Stayed 14 nights in Aug 2022

10/10 Excellent

Maria Teresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and fantastic resort. Amazing food and surroundings. Lovely pools, friendly staff. Rooms very big and clean . Good parking. We will recommend it and will go back . Minor things: Rooms need more plugs Rooms need more furniture, desk , chairs. Some areas in the dining area are a bit dark.
Stayed 5 nights in Jul 2022
Response from Relaciones Públicas on 9 Aug 2022
Dear María Teresa: Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. Is very important for us to know the opinion of our guests. We hope that we will see you again at the hotel. Kind regards Public Relations Lopesan Villa del Conde Resort & Thalasso

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2022
Response from Customer Service on 9 Aug 2022
Dear Robert, first of all we would like to thank you very much for having chosen our hotel for your holidays in the south of Gran Canaria and also for the time spent giving your feedback on Hoteles.com We are really glad to know that you had a nice experience with us. Comments like yours motivates us to keep improving to make our guests’ experiences even better. Thank you very much again and we hope to welcome you soon again in our hotel. Best regards, Public Relations Lopesan Villa del Conde Resort & Thalasso

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
This was our third year coming to Lopesan Villa del Conde with family and friends. We loved it as usual. Wonderful staff that work very hard but always with a smile. Many of the people we met have been coming back for years. Rooms are spacious and comfortable. 5 pools including 1 salt water. Activities for all ages during the day and very impressive live entertainment every evening. Buffet for breakfast and dinner. Several restaurants on site. Excellent food. 5 star rating for sure!
Stayed 7 nights in Jul 2022

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Hotel but not Excellent overall
This is a very nice, well-kept hotel with larger than average rooms about 15 mins walk to the beach in Maspalomas or similar to Meloneras Playa. Why not perfect.?.... 1) Sun loungers are being allowed to be 'reserved' despite a policy that says they cannot (The hotel needs to find a solution to this) 2) Buffet food was good for breakfast but evening meals left a lot to be desired in terms of flavour, choice and even sticking to their own description(!). Some foods were clearly wrongly labelled at the buffet which may be concerning to those with allergies. Having stayed on a number of prior occasions at the Maspalomas Princess, I can say the food was a lot tastier there and they could teach this hotel a good few things about what a Mexican night should have! 3) The hotel needs to find its' soul, vibe, raison d'etre or whatever you want to call it. It ticks many boxes, but without feeling, fun or individualism 4) Having presumably had an empty room above us for 6 of the 7 days, we discovered on our last night that one can trace the walking perfectly above you and corridor noise, cases rumbling by etc. was also intrusive. The hard flooring everywhere is a design flaw from a clients' point of view. So, to summarise, Lopesan have done well but could do considerably better by putting some thought into the guest experience.
Pool by day
Pool by Night
Cathedral-alike reception
Stayed 7 nights in Jul 2022

10/10 Excellent

Yevgen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of child friendly pools; not close to the beach, but excellent salt water pool to replace it; fragmented hours for child club, but kids loved it. Would recommend for families.
Stayed 7 nights in Jul 2022
Response from Customer Service on 9 Aug 2022
Dea Yevgen: thank you very much for your comment and thank you as well for your visit. We are really glad to know that you had a nice experience with us. Comments like yours motivates us to keep improving to make our guests’ experiences even better. Thank you very much again and we hope to welcome you soon again in our hotel. Best regards, Public Relations