Ratings based on 348 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel, beautiful grounds and pools.

Posted 26-Feb-2017
Pros: Stunning pools with plenty of lounging areas and shady spots where you didn't feel crammed in. Little extras like the beach towels and bag.
Cons: Tea and coffee making facilities in the room would have been great.
Location: Just walk out the secure gate at the rear of hotel and you are on the beach front with lovely shops and restaurants.
The hotel had a stunning entrance and reception with beautiful views across infinity pool and the sea. We were given an extremely spacious room with terrace , shaded by palm trees and a nice view of one of the pools. There was a great variety and quality of food in the restaurants and staff were always eager to help if there was something you required. Very speedy and professional service. Plenty of activities, bars, snacks, etc, available. The entertainment staff were exceptional.
Comment from Hotel Management
27-Feb-2017 by Lopesan Costa Meloneras Hotel, Hotel Management
Dear Guest, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards,
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Top hotel

Posted 26-Feb-2017
Pros: Great standard room (didn't need anymore).Best shower ever. All the facilities are excellent especially the pools and grounds
Cons: Pillows too hard for us.
Location: Meloneras is quiet as expected but nice front, plenty of restaurants and shops and the beach was great..
There in February but good weather, no rain, daytime temps around 23-25C even if sometimes slightly overcast.Nights obviously quite a bit cooler. Looked at each hotel in the resort beforehand and very pleased with the choice - location amenities staff all very good . The scale of the hotel is definitely a plus it offers so much without feeling anywhere near the size is it.
Comment from Hotel Management
27-Feb-2017 by Lopesan Costa Meloneras Hotel, Hotel Management
Dear Mr Alan, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards
3out of 5
by A verified traveller from Newcastle

very large hotel

Posted 27-Jan-2017
Pros: I liked the breakfasts, there was a huge choice from the buffet.
Location: the location was fine, it was near to shops and resturants
the hotel was very big and we had quite a walk to the room from reception. the room was not very well situated in that it was in a corner site and the balcony was always in the shade, therfore it was always cold so you couldnt sit out on it.
Comment from Hotel Management
31-Jan-2017 by CostaMeloneras, Hotel Management
Dear Brenda, We are sorry to hear that you found our Hotel too big. We kindly ask you to report your problems during your stay in order to solve out any incidents as soon as possible. Thank you for your good mentions to our buffet restaurant. We hope you come back to visit us again in your next visit to Gran Canaria. Kind regards, La Dirección.
2out of 5
by Michelle

Stay somewhere else until they change managers

Posted 22-Dec-2016 on Hotels
Needs a new Manager and a new Executive Team and some rooms are way tired and need updating. We had been there 3 times before. This time, we got a tired unrenovated room with a bed that was unsleepable and a tiny bug in it. We asked for a better room, willing to pay for an upgrade. Jose from "Public Relations" met us and assured us he would work on it as we would be there for a week. He did nothing and did not return subsequent calls. Front desk said they have no ability to do anything as Jose or the Hotel Manager must handle it. Hotel Manager does not return calls for the week but rather sent a twist off 1 glass bottle of wine with a Happy Birthday note. We returned it with a note explaining that it was not our birthday and laying out the problems. He still refused to call but sent a regular bottle of wine with an apology over the birthday confusion. We sent it back with a note about the problems and asking him to call. He never called. Till today we have never heard from him. The Lopesan probably is trying to push their other hotel and so are letting the rooms slide and the management is unresponsive. The front office seems to consist of Jose and an invisible hotel manager both of whom should be replaced.
5out of 5
Recommended
for Everyone
by A verified traveller from sutton, england

Lovely hotel with plenty to do.

Posted 20-Dec-2016
Lovely resort. Great activities and lovely big swimming pool.
Comment from Hotel Management
23-Dec-2016 by CostaMeloneras, Hotel Management
Dear Anna, It is a pleausure to know that you had a lovely holidays in our Lopesan Costa Meloneras. We are very much looking forward to your next stay with us and remain With best regards, La Dirección.
4out of 5
by A verified traveller

Excellent resort hotel in nice area for eating out

Posted 18-Dec-2016 on Hotels
Excellent resort hotel with loads of amenities. Could do with heating the pools though. Two singles rather than a double quite annoying too. Staff exceptionally friendly.
4out of 5
Recommended
for Everyone
by A verified traveller from Birmingham, UK.

Very nice hotel, with excellent facilities.

Posted 16-Dec-2016
Beautiful hotel with excellent outside facilities.Very good food , large varieties , ideal for Half Board .Some staff are very pleasant and have a very good command of English , but others are crap.Would stay there again and highly recommend it .
Comment from Hotel Management
29-Dec-2016 by CostaMeloneras, Hotel Management
Dear Suren, We are glad that you enjoyed your stay and we are sorry to hear that our staff was under your expectations. We have taken note of your constructive comments in order to improve our service. With regards, La Dirección.
5out of 5
Recommended
for Everyone
by A verified traveller from uk

Fabulous hotel and trip

Posted 07-Dec-2016 on Ebookers
Pros: Grounds, staff, facilities. Everything!
Cons: Vegetarian evening meal food options
Location: Take a stroll along the promenade.
Let's start with the good. The hotel and grounds are breathtakingly beautiful and spotlessly maintained. We had a room on the 5th floor overlooking the front of the hotel and across towards Maspalomas. This was the standard double which isn't the most basic of the rooms but the next grade up. For a pool view you need to pay more. Having checked with reception the most standard rooms are situated in another part of the hotel. Situated on a corner we had plenty of room and it was lovely and quiet however the balcony was in shade all the time which might bother some. Like others have commented the 'towel rule' is a bit hit and miss. We saw it happening on some days but not on others. There are some solarium areas which are in permanent sunshine. These look out over onto the promenade but by 9.30 each day all fully occupied. The hotel could easily 'thin out' the palms a little more and still maintain its beauty. What will happen in another couple of years when the canopies are completely closed over? Will they still maintain that they can't address this? Not going to beat around the bush. The pools were cold. Not helped in part by the shade they are in particularly the lazy river. In summer this might be refreshing. In winter it's just cold. The jacuzzis on the solarium terraces were warm as were 2 of the 3 spa pools. However the spa access is payable. Hotel website states heated pools and the heating might be on BUT if you are expecting tepid water it's not. Service was imp
5out of 5
Recommended
for Everyone
by A verified traveller from Chatham, KENT

EVERYTHING, is spot on, I will be going back

Posted 27-Oct-2016
Location: All good, nice quality restaurants. Lots of choice
Everything you expect from a great hotel and MORE!, absolutely faultless, staff are friendly and very helpful, food great, gardens are beautiful and everything is spotless. PERFECT!
Comment from Hotel Management
04-Dec-2016 by Lopesan Costa Meloneras, Hotel Management
Dear Ray, Thank you very much for your comment and positive words to our hotel and staff. We hope to see you again soon with us. Kind regards, La Dirección
4out of 5
by A verified traveller from Beverley .East Yorkshire.

Our second visit and will return

Posted 18-Sep-2016
Lovely and chilled .clean and very well organised. Only one negative to pay 2€ a day for wi fi in your room. Other wise superb 😄😄
Comment from Hotel Management
10-Oct-2016 by Dirección, Hotel Management
Dear Julia, Thank you for your valuation. We are very sorry that you do not agree with the price politic of the Lopesan Hotel Group but would be very pleased of you would visit us again soon. With best regards, The Management.