Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfecto

Posted 18-Aug-2015
Hotel maravilloso tanto en sus instalaciones, limpieza, como magnífico personal siempre con una sonrisa puesta. Volveremos seguro
3 out of 5
by A verified traveller

Caro para lo que ofrece.

Posted 17-Aug-2015
Pagas por todo. Dos euros día por un wifi malísimo que no sirve ni para navegar. Bebidas a precios deshorbitantes. Excelente el servicio de los empleados del hotel. Serviciales y amabilísimos. Comida de calidad pero muy repetitiva. Poca variedad. El Baobab es infinitamente mejor.
5 out of 5
Recommended
for Everyone
by A verified traveller from lodon

Beautiful hotel

Posted 08-Aug-2015
From arrival to departure the hotel was fantastic . All the staff were so professional and helpful throughout our stay .
5 out of 5
Recommended
for Everyone
by A verified traveller from Baden-Württemberg

Sehr luxuriöses Hotel mit direkter Lage am Meer

Posted 04-Aug-2015
Pros: Die sehr großen Zimmer mit der gepflegten Hotelanlage
Cons: Mehr Rabatt auf das Thalasso Spa geben
Location: Direkte Lage am Strand von Maspalomas. Bars, Restaurants und Einkaufsmöglichkeiten in wenigen Schritten zu erreichen
Das Hotel befindet sich in einer super Lage direkt am Meer. Das Personal war immer sehr freundlich und die komplette Hotelanlage top gepflegt.
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Amazing hotel! However some hidden information...

Posted 26-Jul-2015
Pros: The grounds were amazing. Most of the members of staff were really helpful. Our room was always kept clean. Great location. Breakfast was also good.
Cons: WiFi was absolutely terrible. Some members of staff could not speak English at all despite having the emblem on their badge.
Location: Local beaches and restaurants on the promenade. Golf is also a main attraction. Aqualand and Palmitos Park is also nearby.
Me and my boyfriend had an amazing time here and the hotel itself is incredible, however we felt as though there were some things that were kept from us when we booked the hotel. Expedia advertises that there are 5 different restaurants to choose from however when we arrived, we were told that the Italian restaurant was closed and there was only 2 for us to choose from!! Both of these restaurants served the same food and they were both buffet style so this was disappointing. WiFi is probably the hotels biggest let down. With a surcharge of €2 per day, you would think that the connection would be fast however this is really not the case. We paid for the WiFi to be able to access it whilst in our room and the connection was TERRIBLE. Not once were we able to connect. We also celebrated my boyfriends birthday here and went to the a la carte restaurant which is supposedly the hotels most luxurious place to eat and there was a hair in his food!! I could not believe it and nor could our waiter who was clearly embarrassed. One of the days on our holiday the hotel decided to close half of the pool area and replace it with dining tables and chairs. They did not inform any of their guests what this was for or why and left us to ask staff. This meant that there were hardly any sun beds for guests. Apart from that, we had a great time here and would definitely recommend it but I would probably contact the hotel first and try and find everything out from them before you go.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel. Easy access to beach.

Posted 17-Jun-2015
Very lovely stay. Hotel staff very friendly. Food excellent. In the buffet I would've liked the counters to be closer together, instead of having to go from one end of the restaurant to the other. Also not happy about guess putting towel on sunbeds early and not using then throughout the day. We found we used the beach a lot because of this and this could become costly. It was a shame. Lovely hotel. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from southampton

Lovely hotel

Posted 13-Jun-2015
This hotel was great........ Staff were very welcoming and friendly. As a newly engaged couple they supplied a chilled bottle of champagne to our room on arrival.... Pools were amazing and not over crowded. Always sunbeds available
5 out of 5
Recommended
for Everyone
by A verified traveller from Gipuzkoa

Posted 02-Jun-2015
Pros: El espacio, la tranquilidad, la disposicion de las casas alrededor de la plaza, un encanto. La variedad de piscinas, sobre todo la salada
Cons: He hechado de menos unas camas balinesas y algun kiosko de prensa y revistas.
Location: Ubicacion excelente, cerca de los comercios y los restaurantes, con buen paseo para caminar.
Un hotel maravilloso, con mucho espacio para disfrutarlo, tiene todos los servicios, el personal es encantador. Se respira tranquilidad, unas buenas vacaciones. Esta cerca del mar y cerca de la zona comercial. Todo muy bonito y bien cuidado, un ambiente encantador.
5 out of 5
Recommended
for Couples
by morten from Malmø

Skønt

Posted 29-May-2015 on Hotels
Flot og godt. Lækker morgenmads buffet!! Puderne var dog store og hårde og sengene meget bløde. Pools var pissekolde selv om de er påstået opvarmede ,)
5 out of 5
Recommended
for Families
by A verified traveller

Posted 29-May-2015
リゾート気分を味わえる素敵なホテルでした.ビジネス出張でしたので,家族でこればもっと良かったと思います.