Ratings based on 403 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel and resort

Posted 17-Apr-2018
Great pools, got upgraded room. Lovely staff, excellent bed.
Comment from Hotel Management
18-Apr-2018 by The Management., Hotel Management
Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Beautiful Grounds and Central location

Posted 17-Mar-2018
I love the grounds of this hotel, the swimming pools are beautiful i loved swimming in the lazy river and lagoon infinity pool. The staff are friendly and helpful. The food is of a good standard. The bedrooms are clean and quiet
Comment from Hotel Management
20-Mar-2018 by The management , Hotel Management
Dear Karen, Thank you so much for your nice words and for sharing your impressions with other travelers on Expedia. It would be a real pleasure for us to welcome back soon and we remain With best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham UK

Luxury hotel in Maspalomas

Posted 05-Mar-2018
Pros: Rooms, grounds, staff
Cons: Breakfast arrangements
Location: Well located on the Boulevard el Faro with plenty of bars, shops and restaurants a short distance away. Close to the excellent Maspalomas beach.
Overall a lovely hotel. Pleasant, helpful staff. Rooms are a good size, plenty of wardrobe and drawer space. The La Toscana restaurant is very good for dinner. Good range of entertainment. Smart grounds, plenty of loungers. Queuing to get into the breakfast buffet could be very long, upwards of 15 minutes at peak times and in one of the restaurants could not get water hot enough to make a decent cup of tea! The lobby bar was good but a lack of other bars open in the hotel was a bit disappointing.
Comment from Hotel Management
08-Mar-2018 by The Management, Hotel Management
Dear Kevin, thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards,
3 out of 5
by A verified traveller from Bristol

Room tired looking. Too many extras to pay for.

Posted 30-Sep-2017
Pros: Pool areas, lobby.
Cons: Rooms need refurbishing.
Location: Location is ok. Plenty of good restaurants.
Had to pay for use of safe in room, wi-fi in room, change of pool towels, fresh orange juice at breakfast.
Comment from Hotel Management
04-Oct-2017 by Guest Relation Department, Hotel Management
Dear Mr. Richard, First of all we would like to thank you for having chosen our hotel Lopesan Costa Meloneras for your holidays in Gran Canaria. We would like to inform you that the charge for the Wifi and the safe in the rooms is a company policy, however your comments about the extra charges will be passed to the department in charge. Regarding the costs of 1€ for the changing of the pool towels we would like to inform you that 100% of the income is used for supporting a foundation called “Orphan Aid Africa”. The purpose of this foundation is to help families of children at risk of abandonment enabling them the access to the educational system, to give them a secure future. To be sustainable is something that the Costa Meloneras is continuously striving towards and we are honored to have collaborated with Orphan Aid Africa for several years now. We would love to welcome you again in the future, Kind regards, La Direccion
5 out of 5
Recommended
for Everyone
by A verified traveller from derby england

A pleasant return

Posted 19-Sep-2017
Pros: Everything
Location: The location is perfect for the beach and the shops and restaurants.
Returned to this hotel after 8years and was hoping it was still the same high standard, I wasn't dissapointed! It was just as good as I remembered. The standards are really high and you feel spoilt from the moment you arrive. Can't wait to go back!,
Comment from Hotel Management
19-Sep-2017 by Hotel Lopesan Costa Meloneras, Hotel Management
Dear guest, We would like to thank you very much for your review on Expedia and of course for having chosen the Lopesan Costa Meloneras in the first place. It is a pleasure for us to read that you enjoyed your stay with us and we are proud of having provided you a nice and relaxed holiday. We would be delighted if you would visit us again soon and remain With best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent swimming pool - great location

Posted 19-Aug-2017
Third time in this hotel The good points: - 1) love the infinity pool.. the biggest I have ever been with views of the Atlantic, and sun beds under the palm trees. 2) great location near shops, restaurants and the sand dunes.. 3) rooms spacious and clean 4)common areas very well kept.. 5) staff polite and helpful- always trying their best with kids 6) Breakfast very good with great choice- everything from fresh fruit and cereals to cheese, ham toast, various breads, jams, pancakes, various cakes and donuts, pastries, churros and full English on offer... 7) the onsite restaurants ( el churrasco and las rias) are excellent and offer great view -although they are a bit pricey 8) they do offer a number of activities during the day The not so good points: 1) this is the first year we tried half board option. Although it made lots of sense financially the food on offer wasn't what I would expect taking into account how good the breakfast is.. 2) No wifi unless you pay extra for it 3) sunbeads by the pool- get reserved by people leaving towels on them before they go to breakfast- some of them don't bother turn up till mid day . Although in our first day the staff did a great job removing these towels I didn't see them doing this again - We were ok because we finished breakfast by 8:30 and went to the pool by 9-9:30. After 10:00 you can still get sun beds but not necessarily where you want them.
Comment from Hotel Management
21-Aug-2017 by The Management, Hotel Management
Dear guest, Thank you for giving us a perfect rating. We are very happy to know that you enjoyed your stay with us 110%. For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future. With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Very clean and presentable hotel , near to the bea

Posted 11-Aug-2017
Had a great time at this hotel .fantastic breakfast .helpful staff. You can see the landings where the rooms are but that's a minor blemish .overall excellent hotel near the beach too and several restaurants
Comment from Hotel Management
15-Aug-2017 by The Management, Hotel Management
Dear Lee, Thank you for your feedback. We are glad to read that you enjoyed your time here. We hope to see you soon again. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle upon Tyne UK

Lovely hotel in a great location

Posted 28-Jul-2017
Large hotel but we'll laid out with plenty of space. Excellent and varied choice of food. Pools are superb, especially the huge infinity pool and lazy River. Rooms are clean and well kept. Staff are hard working and helpful. Entertainment was fine though seats to watch shows are taken early. The promenade in front of the hotel has bars and restaurants and is perfect for a stroll or a run if you're feeling keen. This is my second visit and am still delighted with the hotel. I was particularly pleased this year to see some attempt to enforce the no sunbed reservation policy.
Comment from Hotel Management
01-Aug-2017 by Lopesan Costa Meloneras Hotel, Hotel Management
Dear guest, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards
5 out of 5
Recommended
for Couples
by A verified traveller from Ayrshire Scotland

Absolutely excellent hotel

Posted 02-Jul-2017
Pros: Facilities, food, swimming pools, entertainment
Cons: Everything was excellent
Location: Designer shopping locally. Beach front walks
Second visit to this hotel and will definitely be returning. Best hotel we have ever stayed in on the canaries.
Comment from Hotel Management
04-Jul-2017 by Hotel Lopesan Costa Meloneras, Hotel Management
Dear Ria, Thank you very much for your nice words. It is a pleausure that you enjoyed so much with our facilities and pools and we would be pleased to welcome you again very soon. Kind regards, La Dirección
4 out of 5
by Jamie

Luxury hotel but behaviours of a budget hotel

Posted 17-Jun-2017 on Hotels
Luxurious hotel with the pools being the star of the show. Food and entertainment also good. While a luxury hotel, they do act like a budget hotel by charging extra for anything they can (and things that other hotels in the area include as part of your stay) like wifi (which is terrible as well), using the spa, orange juice at breakfast
Comment from Hotel Management
27-Jun-2017 by Die Direktion, Hotel Management
Dear Guest, We are pleased that you enjoyed our pool but, above all, that your time in the hotel was to your liking regarding the food and the entertainment program. We would like to thank you very much for having gone to the trouble of writing down and sharing your experience with other users. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. We hope to see you again soon enjoying a relaxing swim. With best regards.