Dear Nicola,We sincerely appreciate your recent visit to our establishment and the time you have taken to share your positive comments. Your kind words are truly motivating for our team as we continually strive to provide a high level of service and maintain an aesthetically pleasing environment for our valued guests.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another exceptional experience in the future.Yours sincerelyGuest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Liebe Frau Linda vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Ihr Zimmer tadellos eingerichtet war und dass unser Personal freundlich und aufmerksam war. Es ist ermutigend zu wissen, dass Sie unser Hotel weiter empfehlen würden; wir sind sehr dankbar für Ihre Empfehlung.Wir nehmen Ihre Anmerkungen zum Parkplatz zur Kenntnis. Wir verstehen, dass das Parken für unsere Gäste ein Problem sein kann und danken Ihnen für Ihr Verständnis und Ihren Einfallsreichtum bei der Suche nach einer Alternative in der Nähe.Wenn wir Ihnen während Ihres Aufenthalts oder bei zukünftigen Buchungen behilflich sein können, zögern Sie bitte nicht, uns zu kontaktieren. Wir wissen Ihre Präferenz zu schätzen und freuen uns darauf, Sie wieder in unserem Hotel begrüßen zu dürfen.Nochmals vielen Dank für Ihre freundliche Bewertung.Mit freundlichen Grüßen,

Dear Richard,It is always nice to know that our guests have returned home with great memories of their holiday and we are very grateful for the time and effort you have taken to share your personal experience at Hotel Faro, a Lopesan Collection Hotel, with us and all our readers.Compliments such as yours on our service make us very proud, as we work tirelessly to make our guests feel like VIPs and enjoy an exceptional experience.The location at Meloneras is without doubt one of the island's favourites, and we are delighted that, along with the location, a good central location for your shopping and leisure. We look forward to welcoming you back early next year. Yours sincerely,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Dear Brian,We sincerely appreciate your taking the time to share your impressions of your recent stay at our hotel. We also appreciate your kind words about our staff and breakfast.We are sorry to hear that your experience was affected by the noise. Regarding the volume, we will review our policies to ensure that our guests' right to enjoy a quieter environment is respected.Your feedback is invaluable to us as it helps us to improve and exceed our expectations. We look forward to the opportunity to welcome you back in the future and demonstrate that we have taken steps to provide you with the 10/10 experience you expect and deserve.Yours sincerely,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Dear Alistair, We sincerely appreciate your review and kind words about our hotel. We are pleased to hear that you had an impressive experience during your stay with us and that you found our location and facilities impressive.We are especially proud to read that you enjoyed our relaxed and comfortable atmosphere, as well as the friendliness and efficiency of our staff. We will pass on your comments to our team as it will motivate them to continue to provide excellent service to our guests.It is wonderful to know that you were satisfied with our culinary offerings, both at the delicious breakfast and the amazing dinner buffet. We strive to offer a wide variety of delicious dishes to satisfy our guests' tastes, and we are glad that you appreciated the quality of our dining options.However, we sincerely regret if some of our "rules" seemed silly or if there were any situations where the "executors" did not live up to your expectations. We value your feedback and will take it into account in order to improve on those aspects and provide you with an even better experience in the future.We appreciate you highlighting the great value our hotel offers, considering the quality we provide. We strive to offer excellent value for money to our guests, and your recognition is greatly appreciated.Once again, we thank you for your review and for taking the time to share it with us. We look forward to the pleasure of welcoming you back in the future and providing you with an even more satisfying experience.Yours sincerely,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Dear John D, We sincerely appreciate your loyalty and for choosing our hotel as your place to stay in Maspalomas. We are pleased to hear that this is your third visit and that you would not consider staying anywhere else.The location of our hotel is indeed ideal and we are glad that you find it convenient for your needs. We also appreciate your kind words about our service, as our staff strives to provide exceptional care to all our guests. We will pass on your comments to our team as this will serve as recognition of their dedication and motivation to continue to provide fantastic service.We are pleased that you enjoyed the excellent quality of the breakfast and pool service during the day. Although you were unable to comment on the dining, we hope that your dining experience elsewhere was equally satisfactory.Your description of our hotel as a "5* jewel" fills us with pride and motivates us to continue to provide exceptional experiences for our guests.We thank you again for your positive review and your continued confidence in our hotel. We look forward to welcoming you on your fourth visit and providing you with another great experience in every aspect.Yours sincerely,

Dear Guest, Firstly, we would like to thank you for the very positive comments you have shared about your recent visit to our Hotel Faro, a Lopesan Collection Hotel, we are delighted to know that we were able to meet your expectations.The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved this. We are glad to hear that you found the staff to be excellent, an aspect that we try to take care of in every detail.We look forward to seeing you again soon. Yours sincerely Guest Experience DepartamentHotel Faro, a Lopesan Collection Hotel

Dear N., First and foremost we would like to thank you for choosing our Hotel Faro, a Lopesan Collecction Hotel for your visit to Gran Canaria and for recommending us to the travel community of Expedia, this is undoubtedly the best reward for us all. Sincerely, GEM Guest Experience Manager Hotel Faro, a Lopesan Collection Hotel

Dear Mrs.Paul, We would like to express our appreciation for the evaluation. I am so sorry to see that your experience at our hotel was far from satisfying. I can ensure you this is far from usual, and we regret not being immediately informed. On behalf of our entire team, we will look forward to your return. Please do not hesitate to contact me if you need help to make your next stay a memorable one. Sincerely, GEM - I.Lamas Guest Experience Manager Faro, a Lopesan Collection Hotel

Dear Guest, Thank you for rating us. Thank you for your feedback. We are looking forward to welcoming you soon. Kind Regards, Public Relations

Dear guest, Thank you very much for taking the time to share your thoughts about your stay at the IFA Faro hotel We are very happy that you chose our establishment to to spend your holidays. We are glad to know that your overall opinion has been positive and that you have enjoyed your holidays with us. We are sorry that you do not agree with our price policy and we would just like to mention that we offer free WiFi in the Hotel Lobby Thank you again for your comments and we would be delighted to welcome you again at our hotel. With best regards Public Relations

Dear Guest, Truly appreciate your review, it is so pleasing to read that we met your expectations. We look forward to your return. Kind regards, Public Relations

Dear guest, First of all we would like to thank you very much for having chosen the IFA Faro hotel for your recent stay in the south of Gran Canaria and also for taking your time to write a review on Expedia. We are very pleased you enjoyed your stay with us. We hope that you will visit us again in the future and remain. With best regards, Public Relations

Dear Kate, We are sorry to hear about your expectations not being met during your stay at Ifa Faro hotel . Thus ,we sincerely apologize for any inconvenience you may have experienced at that time . We are very sorry that you had a bad experience in our Bar and have already informed the Headwaiter about your comments and criticism in order to take a close look into the mentioned matters. We also regret that our buffet offer could not meet your expectations. We always try to satisfy the expectations of all the guests of different nationalities. Our aim is to surprise our guests with high culinary delights, local and international food with every day a different and thematic dinner from all over the world. We have taken note of all your comments and we will work hard to improve them. we are sorry that you had some problems with the chosen room category. We also would like to point out that this building works is not originated by the hotel, for which we are affected negatively as well as you are. This work is being carried out without previous acknowledgement of the plan or the dates these were going to be effectuated. We regret not having been informed about it previously as we would have accomodated you in a more quiet room as soon as possible . We kindly inform you that our Public Relations Department is always at your disposal for any suggestion or concern you may have in a future stay, since our main goal is to have our costumer satisfied to the most. We really hope you give us a second chance, to show you that the IFA Faro is a lovely hotel and we try to improve every day. Kind regards, Public Relations

Dear guest, First of all we would like to thank you very much for having chosen the IFA Faro hotel for your recent stay in the south of Gran Canaria and also for taking your time to write a review on Expedia. We are very pleased you enjoyed the location of the IFA Faro. We love having the beach right in front of us. We are sorry that we couldn’t fulfil your expectations regarding the room and the wifi. We always try to satisfy the expectations of all the guests. Thank you also for your constructive criticism, which help us to improve our services every day. We hope that you will visit us again in the future and remain. With best regards, Public Relations

Dear EnH, Thank you for giving us a perfect rating. We are very happy to know that you enjoyed your stay with us. For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future. With kind regards, Public Relations

Dear Linda, We hope that you had a pleasant return journey and that you enjoyed this marvellous island during your holidays. We are pleased that you enjoyed our location but, above all, that your time in the hotel was to your liking. If you decide to return to Gran Canaria we will be waiting for you with open arms again. Kind Regards, Public Relations

Dear Chris, Many thanks for sharing your experience and many thanks for your comments. We are very pleased you enjoyed your stay as well as the friendliness of our staff and specially the location of the IFA Faro. Thank you also for your constructive criticism, which help us to improve our services every day. It has been a pleasure for us to welcome you in our IFA Faro and we already look forward to your return. Warmest regards, Public Relations

Dear Steve, Many thanks for sharing your experience and many thanks for your comments. We are very pleased you enjoyed your stay as well as the location and specially the friendliness of our staff of the IFA Faro. Thank you also for your constructive criticism, which help us to improve our services every day. It has been a pleasure for us to welcome you in our IFA Faro and we already look forward to your return. Warmest regards, Hotel Management

Dear guest, First of all we would like to thank you for having chosen our hotel for your last vacations and for letting us know your impressions. We are also sorry that you do not share the price policy of our hotel chain, but we would just like to inform you that the WiFi is free in the reception hall and that the 1 Euro which we charge for changing the pool towels goes to charity (“Orphan Aid”). Thank you also for your constructive criticism, which help us to improve our services every day. We really look forward to welcoming you again in our hotel and remain. Kind regards, Hotel Management

Dear Gill, Many thanks for sharing your experience and many thanks for your comments. We are very pleased you enjoyed your stay. Thank you also for your constructive criticism, which help us to improve our services every day. It has been a pleasure for us to welcome you in our IFA Faro and we already look forward to your return. Warmest regards, Hotel Management

Dear Richard, Thank you very much for taking the time to share your thoughts about your stay at the IFA Faro hotel We are very happy that you chose our establishment to to spend your holidays. We are glad to know that your overall opinion has been positive and that you have enjoyed your holidays with us. We hope that you will visit us again in the future and remain. With best regards, The Management

Dear Ruben, Thank you very much for taking the time to share your thoughts about your stay. We are very happy that you chose our establishment to to spend your holidays. We hope that you will visit us again in the future and remain. With best regards, The Management

Dear Alexander,We sincerely thank you for sharing your experience with us through this glowing review.We pride ourselves on providing a welcoming and sophisticated environment that resonates with our adult guests, and it is gratifying to know that we have met your expectations. We will pass on your kind words to our entire team who constantly strive to provide memorable experiences for our guests.We are honoured to have been a part of your holiday and are pleased to know that it was a fantastic one for you.Sincerely Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Sehr geehrter Herr Silke, es freut uns zu hören, dass Ihnen die ausgezeichnete Lage, die Sauberkeit und Schönheit unserer Zimmer und Hoteleinrichtungen sowie die schöne Landschaft am Pool gefallen haben.Wir bedauern die Unannehmlichkeiten, die Ihnen entstanden sind und freuen uns über Ihren Kommentar zum Service. Bezüglich der zusätzlichen Gebühr für die Sonnenliegen auf Bali. Wir werden diese Regelung überprüfen, um eine größere Transparenz zu gewährleisten und Optionen in Betracht zu ziehen, die das Erlebnis unserer Gäste verbessern können.Es freut uns zu hören, dass Sie unser Hotel trotz einiger verbesserungswürdiger Bereiche als einen angenehmen Aufenthaltsort empfinden und gerne wieder bei uns buchen würden. Wenn wir Ihnen in irgendeiner Weise weiterhelfen können oder wenn Sie weitere Vorschläge haben, zögern Sie bitte nicht, uns zu kontaktieren.Mit freundlichen Grüßen,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Kjære Bard, Først og fremst vil vi gjerne takke for den generøse anmeldelsen din, som roser ditt nylige besøk på Hotel Faro, a Lopesan Collection Hotel. Vi er glade for at vi klarte å oppfylle forventningene dine, og at opplevelsen din var helt fantastisk på alle mulige måter.Vi setter stor pris på at du valgte å bo hos oss og at du tok deg tid til å dele opplevelsene dine. Det vil glede oss å ønske deg velkommen igjen i fremtiden og fortsette å gi deg eksepsjonelle opplevelser på Hotel Faro, a Lopesan Collection Hotel.Med vennlig hilsen,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Sehr geehrte Frau Anna,wir freuen uns über Ihre Bewertung und Ihren positiven Kommentar über unser modernes Hotel und die tollen Zimmer. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir freuen uns darauf, Sie auch in Zukunft als Gast bei uns zu haben und Ihnen weiterhin ein schönes Erlebnis zu bieten.Mit freundlichen Grüßen,Abteilung Guest ExperienceHotel Faro, ein Hotel der Lopesan Collection

Sehr geehrter Herr Rehmann, Wir freuen uns über Ihren Kommentar zu unserem Frühstücksbuffet. Es freut uns zu hören, dass Sie eine große Auswahl genossen haben, um Ihren Tag zu beginnen.Was die Lage betrifft, so sind wir stolz darauf, dass Ihnen die Lage unseres Hotels gefallen hat.Wir bedanken uns für Ihren Besuch und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Liebe Serena, Wir möchten Ihnen für Ihre Bewertung Ihres kürzlichen Aufenthalts im Hotel Faro, a Lopesan Collection Hotel, danken. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und stimmen mit Ihnen überein, dass unser aufmerksames Personal eine Schlüsselrolle für die Gesamterfahrung unserer Gäste spielt.Es freut uns, dass Sie unser Hotel als angenehm und sauber empfunden haben und dass Sie die Gastfreundschaft unseres Personals genossen haben.Ihre Empfehlung bedeutet uns sehr viel und spornt uns an, weiterhin hart daran zu arbeiten, unseren Gästen außergewöhnliche Erlebnisse zu bieten. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Vielen Dank, dass Sie sich für uns entschieden haben und dass Sie sich die Zeit genommen haben, uns Ihre freundlichen Worte mitzuteilen.Mit freundlichen Grüßen,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Dear Ms Lisa,Thank you for your review of our hotel, we are sorry to hear that your experience was not favourable. Please feel free to let us know of any problems or reasons for your dissatisfaction during your stay in order to improve our services.We assure you that, should you stay with us again, we will provide you with a much more pleasant experience.Yours sincerely,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel

Estimado Sr. Nekane, Le agradecemos sinceramente por su generosa reseña de su estadía en nuestro hotel. Nos complace saber que tuvo una experiencia tan positiva con nosotros y apreciamos que haya tomado el tiempo para compartir sus comentarios.Nos alegra que haya disfrutado de la modernidad de nuestras instalaciones y de la amplitud de nuestras habitaciones. También es gratificante saber que encontró la cama cómoda y que la ducha cumplió con sus expectativas.Es un honor recibir sus elogios sobre nuestro desayuno y su extensa variedad de opciones. Nuestro equipo se esfuerza por ofrecer una experiencia gastronómica de alta calidad y estamos contentos de que haya quedado satisfecho/a con la oferta.Agradecemos especialmente sus palabras sobre nuestro amable personal. La satisfacción de nuestros huéspedes es una prioridad para nosotros, y nos complace que haya sentido esa calidez y profesionalismo durante su estadía.Nos alegra que haya disfrutado de nuestro acceso directo a la playa desde la piscina, así como de la comodidad de nuestras hamacas. La comodidad y el bienestar de nuestros huéspedes son fundamentales para nosotros.Estamos honrados por su descripción de nuestro hotel como un "hotel de 10". Sus comentarios nos motivan a seguir trabajando duro para mantener y superar las expectativas de nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra estancia excepcional.Gracias nuevamente por su preferencia y por compartir su opinión.Atentamente,Guest Experience DepartmentHotel Faro, a Lopesan Collection Hotel