Ratings based on 67 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from london

My Favourite Hotel

Posted 22-Jul-2016
Pros: Everything
Cons: the cleaners makes too much noise
Location: plenty to do
This is my favourite hotel. I have returned many times. I can't fault any aspect of the hotel. Reception and staff are polite and efficient. Bathroom is clean, modern, well equiped. Lounge / bedroom is clean, modern and comfortable. My room (511) had a very nice view from a large balcony of sand dunes/beach/sea. The area gets some traffice noise but no music/party/drunken noises. Restaurant is very good, I can't fault anything, food is amazing, fresh, not over cooked and so much choice, the restaurant is clean, bright with views of garden, outside dining and staff were excellent
Comment from Hotel Management
05-Sep-2016 by Enrique Giersberg Carrión, Hotel Management
Dear John, We are delighted that we are your favourite hotel and we thanks for sharing your experience. We would be more than happy to welcome you again very soon and wish you a nice Septembre starting. With best regards,
3out of 5
Recommended
for Everyone
by A verified traveller from Tenerife

Air conditioning

Posted 27-Apr-2016
Pros: Good entertainment and excellent food.
Cons: Air con. all year round.
Location: Great location. Close to all amenities.
Air conditioning only available June to October. It should be available all the time as the rooms were very hot in the afternoon. Apart from that the hotel was excellent.
5out of 5
Recommended
for Families
by A verified traveller from U.K.

Ten day stay at IFA Catarina

Posted 10-Oct-2015
Pros: I like this hotel as I have stayed here before and it is of a good standard but not 'over the top' Good rooms, meals and staff.
Cons: Maybe an improvement could be made to the after dinner 'entertainment' most nights this was poor.
Arriving quite late I was welcomed and cheched in.Despite requesting an upper floor room I was allocated another but this was very quickly and politely rectified. The meals were very varied and good although sometimes the chicken was bloody in the middle. Excelent service from the very helpful and polite staff. One criticism however, although it says the towels placed by the Germans reserving sun beds would be removed they were not and sometimes even at 0730 most of the beds on the sun deck were reserved - many not used at all just reserved in case - this is not good as we all pay for their use and should have a fair chance.
4out of 5
by NEIL from Torrevieja (Alicante) Spain

Gran Canaria is NOT an Area of Outstanding Beauty

Posted 11-Jul-2015 on Hotels
Two week visit June 2015. Hotel near Sand Dunes.Food disappointing. Much repetitive each day, such as Braised veal and braised chicken with rice. Lunch times not busy at all. Some days only 4 sweets. Until we made a comment, Canaries bananas had not been available! Rooms spacious, but beds cripplingly hard. Poor dress codes for evening dining. Guests not using the hand cleaning dispenser at dining room entrance. Originally the decor shows three restaurants but now only one general buffet style. The al la carte bar more like a UK rustic pub bar serves such delicacies as pizza and chips - hardly a la carte style. Avoid the red and rosada house wines. Cappuccino coffee with lots of cream on top-very good.Evening entertainment areas around pool are a squash.Stayed as All Inclusive which was a wise choice. There are 6 hotel blocks. Block D is the central one. On the roof solarium of one of the blocks is a nudist bathing area and also the Island (55 miles in diameter) and hotels are gay friendly.A visit to Playa del Mogan is recommended.
4out of 5
by A verified traveller

Revisited again

Posted 09-Jul-2015 on Hotels
Ideal place to stay to be close to the beach and the sand dunes. Plenty of activities to amuse you and the children. Spacious gardens for quieter relaxation. Staff friendly and rooms clean. Good value for money.
5out of 5
Recommended
for Everyone
by A verified traveller from london

relaxing hotel, good quality

Posted 28-Jun-2015
Pros: as above
Cons: furniture scraping on the floor every day .
very relaxing as always . big balcony . quiet room . good sleep . fantastic view of dunes, sea and gardens . very good selection and quality breakfast and dinner buffet . big clean room . big clean bathroom .very big and nice gardens . nice pool . reception very helpful . easy check in
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent service, value, experience

Posted 11-May-2015
Catarina is my favourite hotel, it is rare that I return to a hotel . . I look forward to my next visit . . Every aspect of catarina is excellent . . . Overall a very tranquil pleasant stay . . Polite prompt service from all staff . . Requests to change room is promp . . Large nice gardens with different sections . . Huge selection of fresh healthy food every meal . . Rooms and large balcony very nice, only 1 plug socket though . . Perfect location next to beach, dunes and a nice walk to gumbo . . This is a quiet/tranquil hotel, I you want party atmosphere go somewhere else!
3out of 5
by Roger from Spain

Entertainment let it down

Posted 18-Oct-2014 on Hotels
Evening entertainment let down the overall enjoyment of our holiday. Also "All inclusive" doesn´t mean that everything is inclusive, bar hours and types of drink available differed to those who paid as they went along.
2out of 5
by Paul

Posted 08-Nov-2012 on Hotels
not good. Poor quality beds. Late night noise around bar area.TV has one English channel.Fridge does not work to low temperature.Hotel situated in gay area.Most amenities are charged extra, tennis etc.
Comment from Hotel Management
by Hotel Management, Hotel Management
Thanks for your review and thanks for taking your time for the comments. It is important before you start to travel to be informed about the offers you booked and the service performance of the hotel. We make emphasize on these subjects and we do a big effort to keep travel partner informed as well as up dating of our web page. In addition, comments should be objective and in that cases we are able to improve. We hope you give us a knew chance to welcome you and give you the performance you expected.
4out of 5
Recommended
for Everyone
by Dr68 from Tenerife

Great but long walk to room!

Posted 05-Jul-2012
Location: Good for bars and restuarants-within walking distance.Taxi ride to sea front and the shops and bars there.
Good hotel,good location and pleasant surroundings. Air conditioning in rooms not brilliant needs to be more powerful.Vending machines out of order so no where to buy water at night so there needs to be a facility to buy water from reception.If you can´t walk far or have a young family the walk to far corridors involves going up and then back down a flight of stairs-no elevator available to this level!It took us over 5 mins to get to our room! Lunchtime menu at poolbar not brilliant for kids could do with kids choices.
Comment from Hotel Management
by Hotel Management, Hotel Management
Thanks for your review as well as for the time spendig for the comment. We are sorry for the inconvenience caused by the damaged vending machine. We offer in an other location at the hotel additional drinks from the vending machine. As general information and for your next booking, you can request before arriving a room not to far of the outlets and of easy access. We would be pleased to provide you a more confortable accommodation not having to go for dinstances specially having a baby. We hope to welcome you back to the IFA Catarina and we remain, Hasta la vista!