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Reviews of Hotel Rey Carlos

3 out of 5
Hotel Rey Carlos
Avenida Tirajana, 14, San Bartolome de Tirajana

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 243 reviews" "
Rating 8 - Good. 81 out of 243 reviews" "
Rating 6 - Okay. 58 out of 243 reviews" "
Rating 4 - Poor. 29 out of 243 reviews" "
Rating 2 - Terrible. 20 out of 243 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

emma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in for 2 nights and sadly were very disappointed. The hotel is dated and in need of a total refurb. When we got to our apartment (a refurbished one) we found that the toilet was blocked and over spilling when flushed. We got in the shower and had an electric shock! And finally the air conditioning didn't work. We reported all of this to reception on the first night and nobody came to fix anything. We then went to reception the next day to report it all again. Pepe (the man on reception sorted a maintenance man out). He came to repair the blocked toilet and to top everything else off finished his work and left the apartment door open!!! We discovered this on our return from the pool a few hours later! We complained again that this was unacceptable. We were told there is no air conditioning until the summer!! There is obviously residential apartments here as there was also a dog barking/howling!!! We will never stay here again and if you are thinking of booking, don't bother. It may be cheap but you are better spending a little bit more. Very disappointed. 😔😔 We asked the hotel for a refund but their terms and conditions would not allow it, despite all of our issues. Thankfully Expedia gave us a voucher towards another booking with them.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed in one of the older rooms due to hotel availability and prices during the busy carnival season. The room was very dated, oppressive and lacked certain facilities to cook and there was only one socket in the kitchenette. Some might say the room was very retro but it wasn't our thing. However(!), Ray Carlos did exceed our expectations in many ways. The staff were nice, the pool and pool bar fantastic and the location was great for the beach, shopping etc. We would stay again but in one of their more recently upgraded rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tuomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice plase
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking to the Dunes was hard work since it’s quite a distance to the ocean , but worthwhile since there are many cats that needed food and water along the way to make ea trip worthwhile and necessary.
Stayed 9 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
right the first room I was offered was not acceptable , It was very tired and tatty and out of date , the new room was lovely a lot more modern and up to date which I liked . the hallway that connects the hotel rooms is dreadfully old and tatty ,and desperately needs new carpets and curtains and painting . The staff are really nice and friendly and listen to what you say , Breakfast buffet nice with good selection , Maria is lovely who runs it .
Stayed 7 nights in Jan 2024

6/10 Okay

JONATHAN

Travelled with partner
Liked: Amenities, property conditions & facilities
Very disappointed with kitchen utensils, Also no toaster or kettle , otherwise very comfortable
Stayed 3 nights in Jan 2024

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay for the price they charge. Decent stay, smiling staff and great breakfast. Next to Cita and in centre of everything
Stayed 4 nights in Jan 2024

4/10 Poor

Jonathan

Travelled with partner
Very very dated room , awful beds , shower in bath tub , kitchen dirty. Pool by a very noisy road. Not a great breakfast choice ( but ok for the money) Good location if you want to go out in the cita centre ... that's about it !
Stayed 4 nights in Dec 2023

6/10 Okay

Alexander

Stayed 2 nights in Dec 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Was nice a bit dated but did the job. But would come back again
Stayed 4 nights in Nov 2023

8/10 Good

Bradley

Stayed 5 nights in Nov 2023

10/10 Excellent

WILLIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great place. Friendly and professional staff, always ready to help and give advice. Communication was excellent. The only setback is that the room had no AC.
Stayed 5 nights in Oct 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
The Ray Carlos is an older hotel…I guess built in the 70’s. In places it’s showing it’s age. We had issues with the air conditioning, it was set to 22’c we couldn’t change the setting. It also stopped working twice. However it was resolved fairly quickly. Also the power in the room went off once. I had an updated room with an upgraded bath room which was nice. There was renovation work being carried out on my floor which was noisy during the daytime. My friend had an older room the bathroom wasn’t great. He asked to be moved because of drain smells. The pool area was nice…looks like it’s been updated, plenty of sun-beds and parasols. Overall the hotel was ok for the price.
Stayed 7 nights in Oct 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is super friendly and helpful. The hotel is clean. My room was super nice. And a reasonable price
Stayed 6 nights in Oct 2023

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
Many areas in the property were being refurbished so it was very noisy whilst the man were working. The room was very basic on its utilities for cooking. No kettle. No air conditioning. However they did provide a free standing air conditioning unit but it need to be next to the balcony door for venting. Staff very friendly and helpful.
Stayed 7 nights in Sep 2023

8/10 Good

Guillermo c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

Terence Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time there pool is lovely and food should definitely stay there again
Stayed 5 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No uk channels except news
Few days spent was quality left alone which was perfect hotel clean
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay
I booked this hotel for a 1 week stay, and was very disappointed. It needs updating, and has very old furniture, bed and curtains. The walls, doors and floor, were damaged and all wooden furniture and doors were very dark. My room wasn’t cleaned for 2 days until I spoke to the manager. Even though they cleaned on the third day, it was not very good service, so I complained and they cleaned again Still not good. Just appalling service. Air conditioner did not work, and in a hot country it should. I was told that they only use the air conditioner in the summer! (The outside temperature during my stay was 37°C!) The room safe also didn’t work. Breakfast was good, also the service. Dinner was ok, but needs a bit more variety. Overall I would not recommend this hotel for anyone! The only good thing is that the hotel is in a great location in the town.
Stayed 6 nights in Mar 2023

4/10 Poor

Ute

Disliked: Staff & service, amenities, property conditions & facilities
The property advertises two bars, they have one, the pool bar, which is open very limited hours. After a couple of days I was left one small hand towel, when I asked about it was told one person, one towel. The lights in the stairwell did not work. Water from the apartment above mine was dripping into the bathroom. Rey Carlos used to be a great place to stay, I will not be booking there again. The location is great, close to the beach (10 minute walk). The receptionist told me he didn't have time for my complaints, he had work to do. WiFi is intermittent at best.
Stayed 16 nights in Feb 2023

2/10 Terrible

Odd Lennart Libak

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

David

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great location very clean and very good breakfast, maybe slighted dated but great value
Stayed 3 nights in Jan 2023
Response from Hotel Rey Carlos on 24 Jan 2023
Thanks you

8/10 Good

Henry George

Liked: Cleanliness, staff & service
Staff were all very pleasant and helpful. Renovations are ongoing at present but do not interfere with those on holiday
Stayed 22 nights in Apr 2022

8/10 Good

Nathan

Stayed 2 nights in Mar 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service
Ok but basic
Lovely hotel but very dated, Air condition did not work in our room.
Stayed 2 nights in Feb 2022

8/10 Good

Magne S

Stayed 2 nights in Jan 2022

8/10 Good

yves

Liked: Cleanliness, staff & service
Very large rooms but hotel needs a renovation. very outdated...
Stayed 3 nights in Nov 2021

2/10 Terrible

phil, Brighton

Disliked: Amenities, property conditions & facilities
There is nothing to like about the place, I wish I had never booked it. Breakfast is passable, but evening meal is quite disgusting. Cheap un palatable food.
Stayed 19 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Fab location, staff are super relaxed and friendly and the local staff made a major attempt to talk to you, engage and chat everyday. Location is ideal and value was good you get what you pay for so we broke down the cost of our accommodation part of the deal and it worked out at £25 for bed, breakfast and evening meal which is ridiculously cheap so be real about what you’re spending. Would you pay this cheap in the uk and still expect majorly high standards. I think not. The hotel still has to make a profit so we bared that in mind. Lobby, reception and restaurant have had an update and are lovely but the rooms though spacious are in need of a lot of updating. Great size though and decent balconies so you can people watch. Food in restaurant was good I would not recommend this hotel as all inclusive unless you just want to save money and not drink too much. The bar of an evening seemed to open at 9pm only and close at 10.30pm. We loved that as it kept the hotel quieter and more chilled Poolbar is lots of fun and Mariana is absolutely a hoot, has a fun happy hour and she is warm, welcoming gem everyone loves her as she’s a real warm and friendly person who makes you smile. A real asset as were all the staff.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not a bad place to stay for a night or two. The swimming pool was a added bonus. The 10 euro deposit for the television remote is odd but bearing in mind my Spanish is terrible, I didn’t need to watch tv anyway. Older hotel but room had a small kitchen which would’ve been useful for a longer stay.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel needs a general refurbishment, and perhaps new management, but beyond the idea of a refresh, there are some basic needs that are NOT covered: Free wifi only at the lobby, else pay 20EUR a week, or 4EUR daily for wifi in your room. You need to deposit 10EUR for the TV remote. C'mon, it is 2019! I asked for an extra towel and was told they provide only one towel per guest. There is no heating, while winter temperatures can drop to 15 overnight. A blanket as the idea of comfort when it is 15 degrees? The mattresses lack basic padding, it was ultra hard like sleeping on a box-spring. There is mildew between the shower tiles. The bathtub was rusted. Half board food: Food is fresh, plenty of salads and fruit, but they need a cook, not a chef, just a basic cook. Food was fresh but incredibly boring and insipid. The restaurant personnel was fine, but they commented they need to check the guest registration card every night during dinner, because non-guests can come from the street and dine in the hotel per free. Really? Something is wrong when the workers are instructed on this idea. Isn't it easier to provide a guest bracelet, like most hotels do?
Stayed 13 nights in Feb 2019

4/10 Poor

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated rey
The room was big and clean,great sunny balcony,but it is so dated,probably just as it was built in the 80s,uneven plastered walls,dark carved pine furniture,wrought iron light fittings,really just very tired and dated.restaurant has been modernised and the breakfast was very good.wifi and safe and tv remote all extra
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had to leave a €10 deposit for the remote control (tacky) and €4 to use the internet (disgusting) There was no air conditioning in the room.they only turn it on during summer (it was 30°). Dated and needs total refurbishing. The pool was nice and so was the lady working at the pool bar.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe clean Hotel
Great location close to CITA and entrance to Dunes. Safe, clean, friendly hotel
Stayed 1 night in Feb 2019

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service
The half board service was ok, but the food was terrible and it did not include beverages. On the first night of our stay, our balcony door closed and we were both stuck on the balcony for over 3 and a half hours, we spent the whole time shouting for assistance and were eventually released at 6:30am, which was not a pleasant experience.

10/10 Excellent

Mark, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel rooms were lovely and the hotel is grand and excellent value

8/10 Good

Audrius

Liked: Cleanliness, staff & service

6/10 Okay

Milton javier

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Está en obras y no lo comunicaron, aparte a la hora de comer el persona de cocina te mantienen observando cada vez que sirves la comida y están más atentos de irse para su casa que prestar un buen servicio... Tomate en mal estado pepino con moho y poca elección de comida
Stayed 2 nights in Apr 2024

8/10 Good

Elisabet

Liked: Staff & service, property conditions & facilities
Debería tener guardería para mascotas
Stayed 2 nights in Apr 2024

6/10 Okay

Amado

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities
Hotel amplio aunque las habitaciones poco insonorizadas por lo que es fácil escuchar los carros de la limpieza, los vecinos de otras habitaciones etc. Aunque las instalaciones sean viejas (moqueta, etc) buen estado de la limpieza y una piscina bonita. Ubicado al lado de la parada del bus y centro comerciales y no muy lejos a pie de la playa del inglés y sus chiringuitos.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan de Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Naima

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible habitaciones muy malas y con cucarachas lo pase fatal
Stayed 1 night in Mar 2024

10/10 Excellent

Galina

Stayed 6 nights in Mar 2024

8/10 Good

Naima

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Habitacion con cucarachas.
Stayed 1 night in Mar 2024