Sauna, hot tub, steam room, body treatments, sports massages, facials

Reviews of Club Maspalomas Suites & Spa - Adults Only

4 out of 5
Club Maspalomas Suites & Spa - Adults Only
Avenida del Touroperador Osl Wings, 1, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

9.0

Wonderful

Rating 10 - Excellent. 242 out of 427 reviews" "
Rating 8 - Good. 155 out of 427 reviews" "
Rating 6 - Okay. 26 out of 427 reviews" "
Rating 4 - Poor. 4 out of 427 reviews" "
Rating 2 - Terrible. 0 out of 427 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here great service quiet location excellent staff and relaxing break
Stayed 7 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and a fabulous hotel. Amazing breakfast. Fully equipped gym. Great staff
Stayed 7 nights in Feb 2024
Response from Club Maspalomas Suites & Spa**** Team on 31 Mar 2024
Dear Mrs Katie,Thank you for choosing our hotel for your stay and for giving us a 5*evaluation.We are glad to know that you had a great stay with us and enjoyed our services and facilties.It would be a pleasure for us to welcome you once again soon.Kind regards,Club Maspalomas Suites and SPA Team****

10/10 Excellent

howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really good place for those that are looking for a peaceful and relaxing stay. Many of the islands main attractions are a short drive away. I would stay here again.
Stayed 7 nights in Feb 2024
Response from Club Maspalomas Suites & Spa Team**** on 25 Mar 2024
Dear Guests,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our place to be peaceful and relaxing, and that our convenient location made it easy for you to explore the island's attractions.We truly appreciate your kind words and your willingness to stay with us again. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you to the area.Safe travels, and we look forward to hosting you again in the future!Best regards,Club Maspalomas Suites and SPA Team****

8/10 Good

David Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool and spa and gym facilities. The staff were all very pleasant and helpful. On the entertainment side we would have preferred if it had started later in the evening say 9pm rather than 730pm or 8pm. Also 3 out of 7 nights the entertainment was just a person playing an instrument - we would have preferred more singing performances.
Stayed 7 nights in Jan 2024
Response from Club Maspalomas Suites & Spa Team**** on 19 Feb 2024
Dear Mr. Robert,Thank you for choosing our hotel for your stay and for sharing your feedback with us. We're delighted to hear that you enjoyed our swimming pool, spa, and gym facilities, as well as our pleasant and helpful staff. Your positive comments are truly appreciated.Regarding the evening shows we would like to inform you that depending on the season the hours are changing. In summer for example the shows start later. The show schedule changes every 2 weeks offering a variety of styles and artists to meet the different preferences of our guests. We always try to adapt to our guests and offer an optimal balance.We hope to have the chance to welcome you back in the future and make your stay as pleasant as possible.Kind regards,Club Maspalomas Suites and SPA Team****

10/10 Excellent

Heeral

Stayed 7 nights in Jan 2024
Response from Club Maspalomas Suites & Spa Team**** on 25 Mar 2024
Dear Guests,Thank you for choosing our hotel for your stay and for taking the time to share your experience. We are pleased to read that you enjoyed all our services and facilities.It would be a pleasure to welcome you again in the near future. Kind regards,Club Maspalomas Suites and SPA Team****

10/10 Excellent

Luc, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort the best managed I have experienced for a long time. The staff were the most helpful, professional and friendly, from the reception to thr restaurant. The gym is great with lots of equipment, pool has swim lanes. Thanks Vecela to have make my stay special!
Stayed 7 nights in Dec 2023
Response from Club Maspalomas Suites & Spa Team**** on 12 Jan 2024
Dear Luc,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoy your stay with us. It's always our goal to provide a top-notch experience for our guests, and we're delighted that you felt our staff was helpful, professional, and friendly throughout your stay – from reception to the restaurant.We truly appreciate your kind words and the opportunity to have hosted you. We look forward to welcoming you back to our resort soon!Kind regards,Club Maspalomas Suites and SPA Team****

10/10 Excellent

Andrew Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic break. This is our second stay here and we’ll be back again. Says it all really!!
Stayed 7 nights in Dec 2023
Response from Public Relation department on 2 Jan 2024
Dear Mr Andrew PeterFirst of all, we would like to thank you for choosing us as your hotel holiday destination and giving us the opportunity to show you how important our guests are to us, and also to convey to you how much care and dedication we put into everything we do.The whole Club Maspalomas Suites & Spa team would be very happy to welcome you back very soon.Our best regards,Club Maspalomas Suites & Spa Team

10/10 Excellent

manmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home feeling. Highly recommended
This was our 2nd time back and the level of service to quality of facilities a year later hadnt dropped in fact theres more to add. When you stay here it really feels like home away from home due to how the at staff treat you. Highly recommended and we will definitely be back many more times
Stayed 6 nights in Dec 2023
Response from Public Relation department on 7 Jan 2024
Dear Guest, First of all, we would like to thank you for choosing us as your hotel holiday destination and giving us the opportunity to show you how important our guests are to us, and also to convey to you how much care and dedication we put into everything we do.We would also like to thank the friendly staff who try to offer the best of themselves every day to make your stay a unique experience.We would be very pleased to welcome you again.Kind regards,Club Maspalomas Suites & Spa Team****

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favourite hotel!
My new favourite place to stay in GC. Having stayed previously at many hotels, including Lopesan etc, I can honestly say this was head and shoulders above the rest! Staff are incredibly warm and welcoming, could not be looked after any better. Pools are heated, sunbeds for everyone, sauna, steam, plunge pool, fantastic gym with great modern equipment. This hotel just had so many small touches that were greatly appreciated! Champagne on arrival, really good explanation of how things work, free shuttle to Maspalomas beach (every 30 mins or so which is incredible). Honestly couldn't find a single fault! We will be back soon!!!
Stayed 4 nights in Nov 2023
Response from Club Maspalomas Suites & Spa**** Team on 12 Dec 2023
Dear David,First of all, we would like to thank you for choosing us as your hotel holiday destination and giving us the opportunity to show you how important our guests are to us, and also to convey to you how much care and dedication we put into everything we do.We are happy to know that we have once again met your expectations and that our enthusiasm for a well done service is rewarded with the satisfaction of our guests.Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn't, and doesn't try to be, a luxury hotel. It is, however, clean friendly and very comfortable. Very helpful staff, no complaints at all from me
Stayed 7 nights in Oct 2023
Response from Club Maspalomas Suites & Spa Team**** on 24 Oct 2023
Dear Mr. John,The entire Club Maspalomas Suites & Spa team would like to thank you for the trust you have placed by choosing us as your holiday destination and for the nice commentary that you placed here in our Expedia space.Sincerely,Our best regards,

10/10 Excellent

Linda

Stayed 12 nights in Aug 2023
Response from Public Relation department on 7 Sept 2023
Dear Guest, The entire Club Maspalomas Suites & Spa team would like to thank you for the trust you have placed by choosing us as your holiday destination.Sincerely,Club Maspalomas Suites & Spa Team

10/10 Excellent

Ian Huw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a little gem . If we could give 20 out of 10 we would . Fantastic staff, super clean with great food . Lovely little touches with icecream around the pool and water. This is the best hotel we have stayed in over last 20 years. Fantastic service from the time we entered the hotel till signing out. Thanks for your support and giving us an amazing stay.
Stayed 7 nights in Mar 2023
Response from Guest Manager on 21 Mar 2023
Dear Mr Huw,Thank you for having chosen Club Maspalomas Suites as your holiday destination and for your kind words regarding your experience in our hotel.We are pleased to know that you could enjoy the gastronomic diversity of our restaurant Buffet Drago and the attention of all of us who are part of this wonderful Hotel project.We very much hope that you had a good journey home and that we can welcome you back very soon.Our best regards,CMS Team****

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The cleanest hotel I gave ever stayed in. Fantastic gym with good music. Super fruendly staff nothing too much trouble. Liads of spacexsround the pool with no towels fown early etc. Great freexsauna and steam room. Lively breakfast and the evening buffet also excellent. Superb.
Stayed 5 nights in Nov 2022
Response from Guest Manager on 27 Dec 2022
Dear Guests,Thank you very much for sharing your experience of your stay with us. We are very happy to read that we met your expectations and that you enjoyed our facilities and our food options.We are looking forward to welcome you back in a future.Best regards,The team of CMS****

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Excellent! Quiet hotel, with quality service, food and entertainment!
Stayed 7 nights in Nov 2022
Response from Guest Manager on 27 Dec 2022
Dear Guests,Thank you very much for sharing your experience of your stay with us. We are very happy to read that we met your expectations and that you enjoyed our services, the food and the entertainment.We are looking forward to welcome you back in a future.Best regards,The team of CMS****

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
It’s a superb hotel. We have stayed here three times and plan to stay again early next year. The staff cannot do enough to ensure you have a very pleasant experience
Stayed 11 nights in Nov 2022
Response from Guest Manager on 27 Dec 2022
Dear Guests,Thank you very much for sharing your experience of your third stay with us. We are very happy to read that we met your expectations. We are looking forward to welcome you back again in a future.Best regards,The team of CMS****

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked this hotel last minutes & we were not disappointed. Its is a small quiet hotel with lovely helpful staff. the pool is great & has a fully equipped, well used gym. We had been away 7 times this year before we blocked this holiday. We found the food here the best of all the hotels we had stayed in. We are both vegetarian & found plenty of choices. Everything was homemade, even their pasta. The Mushroom Risotto was divine. Entertainment a couple of evenings & voga 3 times a week. The room was a small bungalow style with a patio & garden furniture. If you fancy a quiet holiday, with excellent food & lovely accommodation, then you will not be disappointed. This complex is a 30 minute (flat) walk from the beach & shopping area. The hotel runs a free shuttle service.
Stayed 7 nights in Oct 2022
Response from Guest Manager on 24 Oct 2022
Dear Guests, Thank you very much for sharing with us your experience of your stay and for highlighting our facilities, our hopeful staff, our food, the evening entertainment and services. We are delighted to read that we met your expectations and it would be a pleasure to welcome you back in a near future. Best regards, The team of CMS****

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
Junior Suite - 10/10. Ok size, clean and extremely quiet. Right next to the pool, with own sunbeds. Decent range of TV channels and a good sized fridge. Would ask for this room again. Bathroom - 10/10. Clean with a decent shower. Bed - 10/10. Very comfy. WiFi - 10/10. Worked perfectly and all throughout the resort. Gym - 10/10. Superbly equipped. Certainly good enough for most gym goers. Pool - 10/10. Heated 25m pool. Excellent condition. Separate lane for those wishing to do lengths. Spa - 10/10. Didn’t pay for any treatments, but there was a lovely separate spa pool with various jets/pipes/bubbles etc! Quality sauna and steam room too. Staff - 10/10. ALL staff were exceptionally friendly and helpful. Meals - 10/10. Stayed half-board and both breakfast and dinner were excellent with great variety and quality. Food was extremely fresh and regularly replenished. Entertainment - 8/10. Evening entertainment was generally good - some performances betters then others. Hotel - 10/10. Just perfect. Small to medium size resort meant that it never felt busy. Immaculately looked after. Plenty of sunbeds and umbrellas. Nice location, but not too much around nearby (so recommend going half-board). About 20 mins walk to Maspalomas beach. All we wanted to do here was chill for a week and that we did. We don’t usually return to the same place, but for Club Maspalomas Suites & Spa we will gladly make an exception.
Stayed 7 nights in Sep 2022
Response from Guest Manager on 26 Sept 2022
Dear Jonathan,Thank you for choosing Club Maspalomas Suites & Spa for your family holiday and for taking the time to share your experience with us. We could not be more grateful for your kind words about your stay and we are happy to read that we have met your expectations to the fullest and that you have enjoyed our services, facilities, the room, the professional evening entertainment, the tranquillity and the equipment of the gym and the pool area. Every member of our team is dedicated, with love and vocation, to making our guests' stay wonderful, that everything is well taken care of and we are very pleased to see that we have been able to transmit our essence.We look forward to welcoming you again in the near future. Our best regards,The staff of CMS ****

10/10 Excellent

Vahid Reza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, friendly staff, amazing food!
Really enjoyed our stay at this hotel. Food is a major highlight of this place! The quality and variety is excellent. Everything was fresh and tasty.
Stayed 6 nights in Jul 2022

8/10 Good

James

Stayed 7 nights in May 2022
Response from Guest Manager on 3 Jun 2022
Dear Guest, We thank you for choosing us as your holiday destination in the south of Gran Canaria. We are very pleased that we have fully met your expectations and that you have enjoyed our services, food and facilities. We look forward to see you again! Our best regards, The CMS Team****

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Superb relaxing week away
Stayed 7 nights in Jan 2022
Response from Monica Montero RRPP on 10 Feb 2022
Dear Guests, Thank you for choosing us as your holiday destination and for your positive review of your stay with us. We look forward to welcoming you back Yours sincerely

10/10 Excellent

Kristjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant express how much I like this place. What a fantastic unique place it was. So clean, the amazing staff, the cool bungalows, the vibe. Gonna come back for sure! This place is a 5 star. As I love traveling, I wish all hotels had the same unique thing as this place or least half of it. Thank you!
Stayed 6 nights in Jan 2022
Response from Guest Manager on 12 Jan 2022
Dear Kristjan, We cannot be more thankful that you have stayed at Club Maspalomas Suites & SPA * * * * during your holiday and take a few minutes of your time to recommend us. It is a great pride for us to read that you have been amazed in every way. We thank you very much for your kind words and to qualify the cleanliness, the room and our staff. We have a team with great human quality that strives every day to care for every detail and no doubt these positive words will encourage us to continue working on the same line. Best regards, The Staff at Club Maspalomas Suites & Spa****

10/10 Excellent

Asser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Highly recommended relaxing place with excellent service, staff are friendly and shows over dinner are amazing
Stayed 7 nights in Dec 2021
Response from Monica Montero RRPP on 16 Dec 2021
Dear Mr. Asser We can only thank you for choosing Club Maspalomas as your holiday hotel. We also appreciate your recommendations about our service and facilities, the well maintained and fully equipped rooms, and last but not least our excellent team, we are very proud of each of our members and your words will encourage them to continue working in the same line. We would like to take this opportunity to wish you a Merry Christmas. Best regards. The team of Club Maspalomas

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 nights half-board
Check-in painless. Room as shown in marketing, clean, modern & un-jaded. Bath/shower rooms (indoor & outdoor) clean, modern, well kempt & mould-free. Housekeeping staff friendly & unobtrusive while doing a good job, including ensuring a slow draining sink was addressed without being asked. Shared pool area as shown in marketing, clean & quiet. Restaurant/entertainment staff attentive, charming & friendly without being intrusive. Half-board food options unspectacular but perfectly adequate with enough variety to ensure differing tastes were satisfied. Wi-Fi perfect in room, flaky around pool. Other amenities such as Spa not leveraged. Other guests pleasant & civil, no kids (as promised), no unwarranted noise & pleasantly only came across 1 vaper on 1 day in communal areas.
Stayed 10 nights in Nov 2021
Response from Guest Manager on 7 Dec 2021
Dear Guest, Thank you for taking the time to write a review and for choosing our hotel for your stay in the south of Gran Canaria. We are very pleased that we were able to meet your expectations and that you enjoyed the room, our facilities and the variety of the food. Thank you also for highlighting the Wi-Fi in the room and our staff, which is a fundamental part of the project and which work is carried out with the utmost care and affection. We would be very pleased to welcome you back soon. With kind regards The team of Club Maspalomas Suites & Spa

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing! I have never seen such attentive staff in a 4star hotel - trylu amazing. You almost never had to ask the waiters for anything, they always were there to help you. The food is amazing too - always fresh and tasty. We will definately come back!
Stayed 7 nights in Nov 2021
Response from Monica Montero Guest Manager on 16 Nov 2021
Dear Guests, We can only be very grateful for your choice of our hotel for your holiday, it is a great pleasure to know that your stay was so wonderful. We look forward to welcoming you again. With best regards

8/10 Good

Aisling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2021
Response from Monica Montero Guest Manager on 16 Nov 2021
Dear Guests, We can only be very grateful for your choice of our hotel for your holiday, We look forward to welcoming you again. With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel with cute apartment style houses and a fab buffet breakfast. Loved the entertainment too especially Jukebox heroes and The Dukes Band!
Stayed 7 nights in Oct 2021
Response from Monica Montero Guest Manager on 6 Nov 2021
Dear guest, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. Kind regards The staff at Club Maspalomas Suites

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Staff so friendly and helpful. Despite being in lock down due to Covid 19 after only 2 nights stay the resort team could of not been more helpful. Only went out on our first day for a walk. About 30 mins to Yambo centre for restaurants and shops. Plenty of the usual restaurants in a holiday resort to choose from. We took advantage of the evening meal special offer while at Club Maspalomas. Buffet style 3 course meal. Plenty of choice and food was lovely. Fantastic swimming pool with dedicated swimming lane. Plenty of sun beds and umbrellas. Spa pool nice and warm with views over the complex. Stayed in 1 bed junior suite. Very nice appt . Could do with more wardrobe space as it’s very limited only around 12 coat hangers. Fortunately I always pack a few of my own, but hanging rail very small. Small fridge, tea and coffee facilities and daily maid service. Pool towels supplied Highly recommend, would defiantly go again. Relaxing Mums week away
Stayed 8 nights in Mar 2020
Response from Elvira del Toro - Commercial Manager on 27 Mar 2020
Dear guests, many thanks for your nice review. We are very happy to know, although the circumstances, that you enjoyed your stay with us. We wish that this nightmare we are living ends soon. Meanwhile we only have to be patient and help. I wish you good health and hopefully we can return to normal life very soon. A big hug from Gran Canaria and hope to see you very soon! Elvira

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that you had ‘individual’ properties, so there was no one above you.
Stayed 7 nights in Mar 2020
Response from Monica Monter RRPP on 17 Mar 2020
Dear Sir/ Madam, we are realy proud to kno that you have enjoy your holidays at Club Maspalomas Suites and looking forward to welcome you in the future. Our best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, well located with excellent food, gym, pool and hot pool
Stayed 7 nights in Feb 2020
Response from Monica Montero - RRPP on 28 Feb 2020
Thank you very much for have choosen us as your otel holiday destination and the kind words you have share with us. Looking forward to welcome you back.

10/10 Excellent

Demos, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice accomodation and friendly staff
Stayed 7 nights in Feb 2020
Response from Monica Montero - Guest Experience on 10 Feb 2020
Dear Guest, Thank you for choosing club maspalomas suites as your holiday destination and having dedicated these pleasant words, We look forward to welcoming you again in the future. best regards

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities for a peaceful retreat
A beautiful complex all round! Friendly efficient staff - easy to see they liked working there! All on the flat so excellent for mobility requirements. The cleanliness was amazing - we could see painters tipping up as guests left! Great facilities in the room, pool, bar and restaurant- and a beautiful spa with access to the pool area for everyone! The food was high quality and freshly cooked! Plenty of choice for everyone. Comfy beds, lovely linen, kettle in the room - we didn’t want to leave. But we’ll be back!
Stayed 7 nights in Feb 2020
Response from Monica Montero- Guest Experience Manager on 10 Feb 2020
Dear guests, Thank you for choosing club maspalomas suites as your holiday destination and having dedicated these pleasant words, We look forward to welcoming you again in the future. best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Mónica Montero- Guest Experience Manager on 10 Feb 2020
Dear guests, Thank you for choosing club maspalomas suites as your holiday destination and having dedicated these pleasant words, We look forward to welcoming you again in the future. best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the style of the resort, the individual villas, the cleanliness of the entire resort, the friendly and helpful staff, the amazing choice of food at breakfast and dinner times.
Stayed 5 nights in Jan 2020
Response from Monica Montero- RRPP on 25 Jan 2020
Dear Guest, thank you very much for your kind words, we are glad to know that you have had a nice holidays at Club Maspalomas Suites & Spa. looking forward to welcome you back. Best regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation haven
The hotel was small and quiet which made for an excellent stay. Always able to get a table where we wanted for meals, which were all excellent and the evening entertainment particularly outstanding and unexpected. There are usually two acts, one an instrument e.g. classical guitar, saxophone, followed by something livelier e.g. Queen tribute band, blues brothers, flamenco and an outstanding trio of female singers. The gym and spa areas were excellent. There were daily cookery demonstrations which were good fun and we had a great weeks break. The hotel is 10 minutes from the beach but we did not like the built-up and crowded resort areas very much. We had a car to visit locally but were glad to return to our quiet haven for relaxation.
Stayed 7 nights in Nov 2019
Response from Mónica Montero- Guest Relation on 3 Dec 2019
Dear guest, we really appreciate your kind words and also your service recommendation, we will continue to improve to provide our guests with a better service in the future. Our best wishes

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our arrival to departure I could not fault this hotel, I would highly recommend it.
Stayed 7 nights in Nov 2019
Response from Monica Montero on 24 Nov 2019
Dear Guest Thank you for choosing us as your hotel destination. Although we take the time to share your opinion, we are pleased to know that it was good in every way. We will be happy to welcome you again. Best regards

10/10 Excellent

GEORGE, Charente-Maritime, France

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Club Maspalomas Suited & SPA hotel is perfect and you are feeling an outstanding quality in everything!!!!
Stayed 12 nights in Oct 2019
Response from Mónica Montero- RRPP Manager on 7 Nov 2019
Dear George, All the staff from Club Maspalomas Suites & Spa Will like to thank you four your recomendations and ice comments, we promise we are going to keep working to give always a better stay with us. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderfully relaxing resort. Food was great, dinner buffet better than your average one. Staff were attentive but unobtrusive. Special mention fot Monica who helped make my friends birthday a special one. Hope to come back again
Stayed 7 nights in Oct 2019
Response from Monica Montero- RRPP on 1 Nov 2019
Dear guest, we appreciate very much the fact that you have choosing us as your holiday destination. It has been a pleasure to assist you during the birthday of you friend. Looking forward to your next visit. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Monica Montero on 1 Nov 2019
Thank you for your score :) Gracias por su puntuacion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Monica Montero- RRPP on 23 Oct 2019
Estimado huésped, Gracias por compartir sus comentarios sobre Hotel Maspalomas Suites & Spa **** Será un placer recibirles de nuevo. Saludos

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome from the team was great and even with a glass of wine. Room was fantastic. Great size, very nicely decorated with lovely huge shower. The hotel is situated in a quiet location so there is no noise at night. It was so peaceful. Only €5 for a taxi into town. Great selection of food for breakfast. We were B&B so we could find local restaurants but I imagine dinner was equally good if you like to eat at hotel. Only slight criticism is they play A LOT of non descript jazz music (to me anyway) around the bar and pool area. Great if that’s your thing, but it was more like lift music and there’s only so much of that we could take so didn’t spend much time at bar or pool. However the whole complex is super relaxing, very well done and the staff couldn’t have been nicer.
Stayed 7 nights in Oct 2019
Response from Monica Montero on 16 Oct 2019
Dear guest, We would like to thank you for taking some time to share your review about your stay in Club Maspalomas Suites & Spa****.It is a pleasure to know that you felt comfortable during your stay with us and that it was a lovely place to stay. It is also nice to read that you have enjoyed our huge, beautiful and heated pool as well as our varied and delicious breakfast buffet or cocktails in our Sunset Bar.We really hope to welcome you back during your next stay on the island!Kind Regards from all our team

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Mónica Montero- Guest Manager on 20 Sept 2019
Dear Natalie , We appreciate very much your score. We are at your disposal in case you want to give us other feed back that Will help us to improve. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Mónica Montero RRPP on 8 Sept 2019
Estimado huésped, muchas gracias por su puntuacion en Expedia. Esperamos nis vuelva a visitar de nuevo en un futuro. Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Mónica Montero on 21 Aug 2019
Muchas gracias por su puntuación en expedia. Saludos cordiales Thank you very much for your score. Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019
Response from Mónica Montero on 15 Aug 2019
Estimado huésped, gracias por puntuarnos de una manera tan positiva, esperamos poder recibirle de nuevo en Club Maspalomas Suites & Spa. Saludos cordiales

10/10 Excellent

Niall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only, plenty of sunbeds and lounge areas and easy location.
Stayed 7 nights in Jul 2019
Response from Monica montero on 23 Jul 2019
Dear Niall, Thank you for your reviewsa on xpedia, we hope you have enjoyed wit us. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jun 2019
Response from Monica Montero RRPP on 12 Jul 2019
Thank you very much for your score on Expedia/ Muchas gracias por su puntuación/ Merci pour votre score/ Vielen Dank für Ihre Punktzahl/ Grazie per il loro punteggio

10/10 Excellent

Ivan&Jamie, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! and would so recommend it to anyone, the pool is great and heated, the gym is brand new, great equipment and overlooking the pool, the spa... the bungalows are up to a very good standard; we had the one with private jacuzzi during our stay and it was great and completely private area. The food was good, clean, and the best of it all is the staff. They were SUPERB so nice and helpful and kind; my partner has gluten intolerant and at every meal they would walk with us the aisles of food to identify the allergens and porpose what else the kitchen could do for us. GREAT PLACE IN ALL SENSES!
Stayed 10 nights in May 2019
Response from Moncia Montero RR.PP on 24 May 2019
We can not be more thankful that you have stayed at Club Maspalomas Suites & SPA * * * * during your holiday and take a few minutes of your time to recommend through Expedia. It is a great pride for us to read that you have been amazed in every way. We thank you to qualify our facilities as "Top with exquisite taste" and we are happy to read that have been able to make use of our restaurant buffet Drago, our Zen Spa, Gold Gym and our semi-Olympic pool, which is heated to 28 º C and has a Swimming lane for those customers who want to stay in shape during their holidays. On the other hand, we appreciate that it highlights our care for every guest is food intolerance, knowing that it is important for them what they eat. Thank you very much for highlighting the love and dedication that our team has to our customers, we have a team with great human quality that strives every day to care for every detail and no doubt these positive words will encourage us to continue working on the same line. Yours faithfully

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s only been open for three month so it’s very new. I would advise people to book half board as there are no decent restaurants in the vicinity. It’s a fairly long walk to the dunes and beach but there is a free shuttle bus to and from the hotel. What I particularly liked about this hotel is that it’s in a quiet location away from the built up and busy tourist areas such as playa de Ingles. There are buses to Las Palmas and Mogán so it’s fairly easy to visit the Island. The staff are very friendly and helpful although at times there weren’t enough staff in the restaurant. Lovely showers in the units but not much wardrobe space in the bedroom.
Stayed 8 nights in Feb 2019
Response from Monica Montero on 8 Mar 2019
Dear Valued Guest, Thank you so much for your wonderful review about our Bungalow Club Maspalomas. We're thrilled as to know that we were able to offer such an incredible experience for you. We will always want to ensure that we meet the needs of each guest. It was our pleasure to host you at our resort and we look forward to you visiting again. Yours Respectfully,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed room called a junior suit very very small. NO wardrobe !!! NO bedside tables, Air Conditioning internal vent that blew warm air. Bathroom very small but the shower was fabulous. A very long walk into town it takes with a reasonable pace about 40 minutes NOT the 15 they tell you at reception. The food in the dining room is FABULOUS and the bar drinks generous and very reasonably priced. Pools are great, gym fab, didn't try the spa. The Entertainment at night VERY good.
Stayed 10 nights in Feb 2019
Response from Monica on 23 Feb 2019
Dear Guest, we appreciate your comments, and will like to confirm that we are improving in some of them as the wardrobe, to make it more confortable. Regarding the rooms they are very comfortable with all the facilities inside, the junior suites have two areas, the living room and the bedroom, apart from a beautiful terrace. we do sorry if you don´t find it comfortable anough, we would have appreciate if you had commented during your stay to try to change to to other type of rooms, as the Deluxe (Room and living room together for eg.) once again thank for your comments they Will help us to get to a great service

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi was excellent, no problems streaming movies. All facilities were new and in excellent condition. One of the best gyms I've used in a hotel. Various locations around the hotel to chill out in the sun and shade when required. Spa areas on roof top near gym was my favourite spot. Only negative I can think of was sprinkler sytem woke me up in early hrs. The food was excellent, cooked to order from the grill (so be patient and order and collect later when ready) staff where all really helpful and accommodating ro our needs. Would stay again.
Stayed 7 nights in Feb 2019
Response from Monica on 17 Feb 2019
Dear Guest, We appreciate very much your comment and are going to keep working hard to keep improving. Hope to see you back with us soon.