Ratings based on 249 Verified Reviews

3.5 out of 5
80% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Wales, UK

Large hotel complex, great location

Posted 04-May-2017
Pros: Friendly staff, great location, plenty of space, large rooms.
Cons: Parts of the hotel require updating, but to be fair there is a programme underway with small parts of the complex being renovated/decorated etc.
Location: Next to Holiday World, ten minutes to beach via free shuttle bus. Hotel is on main highway bus route with stop outside hotel.
Having read previous reviews we thought e were at the wrong hotel!! Plenty of space around the numerous pools, no shortage of sunbeds or umbrellas, and the rooms were large with more than adequate self-catering facilities. We are a couple with a six year old daughter and we had a thoroughly enjoyable stay. The location was very good with Holiday World within a five minute walk - bars, restaurants, fair rides and kiddies park. The hotel is situated on the main highway bus route - Las Palmas to Puerto Mogan - with a stop right outside. The quaint traditional village of San Fernando is one stop way with great Tapas bars and restaurants.
3 out of 5
by A verified traveller from doncaster

You get what you pay for.

Posted 22-Apr-2017
Good base to explore the lovely island. For the price, cant really fault the accommodation.
1 out of 5
by A verified traveller

Very rude staff on the check in.

Posted 18-Mar-2017
Not only rude and unhelpful staff but the room that we got wasn't cleaned properly, very strong smell of drainage. Room need very serious attention.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

good hotel for 3 star, beds are uncomfortable.

Posted 23-Feb-2017
generally we enjoyed stay in this hotel as quied and great frendly staff, no much choices of food but enough to keep your stomach full . 7 min on FREE bus to the Maspalomas beach, running 3 times a day. Shows every evening but after show nothing to do atol. Kids club not safe enough to leave your child with out parents. some times was broken glass on the floor next to the swimming pools , takes time to cleaned. poor choice of drinks, coctail's says made from natural fresh fruits, not true, all mixed with basic concetrate juce from the paper packs. mattresses horrible, cheap, pillows even worse. 2 days room was not cleaned. Not great wi fi, have to pay deposit of €20 for remote control, but you can control TV with out remote. will be great to have some lights on the steps next to the pool as evening time they are not visible and easy to felt down. apart this the facility have Large Rooms and relax atmosfere, will diffinately come back again.
1 out of 5
by A verified traveller

Check out day

Posted 20-Feb-2017
Pros: It was pleasant with kids
Cons: change the management
Location: another time
All ok until sat 18th when I had requested by phone with expedia a stay on 18th as our flight returned 19th...the manager was ignorant, unpleasant and totally unpleasant even threatening to dump our clothes etc on the street....al this with 3 children...did not accept there was an error did not offer to assist in any way shape or form...was just rude and unhelpful
5 out of 5
by Paul

This traveller left a rating score only Posted 19-Feb-2017 on Hotels
3 out of 5
by Derrick

Average Stay

Posted 22-Jan-2017 on Hotels
Stayed here for new year , this i a vast place with 4 complexes each with its own pool. However at this time of year the sun is quite low so the apartments on the west side get little to no sun at all on the balcony's we asked to change apartments twice and were told that there was nothing available however there was at least 2 - 3 that were empty . so be aware ! the area is OK and if you don't mind a short walk you can be in playa and the yumbo in just 15 mins There is a shop in the complex which is expensive and a spar just 3 mins away but again expensive about 30% more expensive . The apartments are a good size and tidy enough but could be better laid out , the kitchen area leaves a lot to be desired there is no work top !!! so if you are cooking there is nowhere to put any plate cups ect really badly designed , maybe this is to get you to take up the buffet for 10.95 , i suggest they shave a bit of the bathroom which is huge and add it to the kitchen , also very few utensils for cooking also as the same with most places in GC no scrubber for dishes and the T towel was never changed in a week. As for cleaning the towels were changed nearly everyday however the floor never saw a mop the entire time we were there in fact it rarely saw a broom . Oh one last thing BE AWARE the TV is slap bang on same wall as the bedroom of the apartment next door . It was ok but would only return as a last resort .
5 out of 5
by A verified traveller

it was nice when it was new

Posted 29-Nov-2016 on Hotels
I think when it was new, it was a very nice hotel. Unfortunately, it is really old and in bad condition overall. The shower was rotten, the front door had seen better days. There was not really enough cutlery and plates, also no cooking equipment (1 pot and 1 pan, that was it). The internet connection was bad. The cleaning was not so good also, as we found this huge glass splitter on the floor next to the sofa. Luckily nobody stepped in, could of been a bad injury.
2 out of 5
by A verified traveller from England

Don't go here

Posted 15-Nov-2016
The room's were quite unclean, the bed's were really uncomfortable. There was a free bus service from the hotel to a nice beach but this was the only freebie. The WiFi was not free, and when we did get it it was super slow. The air con was incredibly weak and was capped so you can't adjust it. The hotel cleaning staff were incredibly loud and woke us up every day at 8:30am. The hotel is a 30 min walk from the centre but taxis are quite cheap, about 4 euros for most places.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Value for money

Posted 13-Nov-2016
Standard adequate to the price. Good facilities. Staff need to be more friendly (except Ruben who made an exception of the rule).