Outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of AC Hotel Iberia Las Palmas

4 out of 5
AC Hotel Iberia Las Palmas
Avenida Alcalde J Ramirez Bethencourt 8, Las Palmas de Gran Canaria, Gran Canaria

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 475 reviews" "
Rating 8 - Good. 226 out of 475 reviews" "
Rating 6 - Okay. 58 out of 475 reviews" "
Rating 4 - Poor. 32 out of 475 reviews" "
Rating 2 - Terrible. 9 out of 475 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

DARIO

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Desk, cleanibg, bar excellent
Stayed 8 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff
Stayed 1 night in Dec 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We, a family of 4, thoroughly enjoyed our stay in Las Palmas visiting family. Thank you. We had a juniour suite which comprised of 1 bedroom and a lounge (with sofa bed and an extra single). We also had a view of the dock and a balcony which was a lovely surprise on arrival. The staff were all so kind and helpful and really made our stay. We were also very impressed with the food. The breakfast buffet had a great range of options, wide selection of nice breads for toasting and mini pastries, as well as hot and other cold options. We ate in the bar the first night and it was outstanding we returned again on our final night. The kids loved the rooftop pool, the only drawback was that it didn't open until 11am.
Stayed 3 nights in Aug 2023

8/10 Good

AVA LUNA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tv only in spanish and wifi was very limited in the room
Stayed 3 nights in Jun 2023

10/10 Excellent

Laura

Stayed 1 night in Apr 2023

8/10 Good

PAUL, Swinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Patricia

Stayed 1 night in Mar 2023

8/10 Good

PAUL, Swinton

Liked: Cleanliness, staff & service, property conditions & facilities
Very corporate big noisy lobby, nice room but nothing special. Pool closed - no reasons given
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

8/10 Good

Aleksandra

6/10 Okay

Verified traveller

Business traveller
Not bad but not the best hotel.
Reasonably good hotel but there are many better ones in Las Palmas. Slightly expensive for the quality. A pool on the terrace is actually good. Location ok but not in the heart of the town centre either.
Stayed 2 nights in Nov 2022

4/10 Poor

Luigi

Disliked: Property conditions & facilities, room comfort
Bad Experience!!
Travelled from the south of the island for a night as I had a very important meeting early in the morning, the check in was slow but the receptionist ( guy) was great, the other receptionist ( woman) said that my booking was only for one person !! I showed the reservation and also she said that no balcony, it was quite a bad experience, I had to wait for 30 minutes to access the room Then in the evening it was really hot and I decided to put the air con on and it wasn’t working also the room was full of mosquitos ( killed about 15) I called reception at 1.00 am as couldn’t sleep to ask for a fan and they told me they don’t have any ! I mentioned that the air con was faulty and they said yes the air con it’s not working for some time now! I did not get any notice of that when I checked in or when made the reservation, otherwise I would of book another hotel! They told me I could borrow a spray ( mosquito) for only few minutes as other rooms may need it them. I could not sleep that night and the next day when I complain no apologies or explanation. Definitely not going back there!
Stayed 1 night in Feb 2022

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Angelika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC Hotel
Good hotel, menu is a bit restricted.
Stayed 4 nights in Nov 2021

8/10 Good

Dor

Liked: Cleanliness, staff & service, room comfort
Very nice hotel in a great location
Very nice hotel close to the lovely vegeuta area. A bit old, especially from the outside but overall very good.
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week recently, and found the staff to be very friendly and helpful. Our room was clean and had everything we needed - it was also serviced daily. The breakfast was good, but there was little variety, so you had the same offerings every day. Now, I do understand that with the current Covid situation, the hotel was limited in what they could provide, they still did an outstanding job and their system for everyone to have their own 'tongs' works very well (except for scrambled eggs). Despite the pool being emptied, we were able to sunbathe on the rooftop for the first two days. After that the whole area was closed off for use which was rather disappointing. The hotel is next to a very busy motorway, but we were not disturbed by any traffic noise. It is close to many shops and restaurants and is within walking distance to Old Town. There is a lovely park between the hotel and Old Town, which has a cafe serving drinks, and a few food carts which serve rather delicious food. There is also a big playground for children and even a dog park. We had misjudged the location, and had to get a taxi daily to the beach area Playa de Las Canteras. The fare is €6 each way, so it's not too bad, but if you want a beach holiday, you may want to consider booking a hotel closer to the beach. There are taxis available directly outside the hotel. I would definitely recommend AC Hotel Iberia Las Palmas, and their standards during this pandemic is exceptionally high.
Stayed 7 nights in Dec 2020

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good address in Las Palmas
Perfect stay, close to the old center of Las Palmas. Hotel is clean and staff is very friendly. Enjoyable breakfast. Would stay again.
Stayed 1 night in Nov 2020

6/10 Okay

Christopher

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Not bad
Decent place but a bit over priced. Shower leaked liked crazy and the WiFi barely worked without dropping service every 5min
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
It is very accessible and you can walk to the center easy the bed wasn’t not too comfortable but the cleaning and the service was very good
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice clean room i slept very well.the bathroom was tiled an modern plus point it had a bath.
Stayed 7 nights in Dec 2019

10/10 Excellent

Mihai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown location with free airport shuttle
We only stayed overnight at the hotel, arriving late & leaving early. The main reason we chose this hotel was because it offered free airport shuttle service. We didn't eat at the hotel as we found it too expensive. We walked to a little cafe for breakfast about two blocks from the hotel. The room was comfortable & had everything we needed & more! It's located downtown, right on the water with a nice view of the harbor & ships.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I AM IN Gran Canaria because I am having Radio therapy..Our room was very clean but extremely hot..The window wouldnt open ..the mattresses on the single beds were far too soft ..they said they were full and that was all they could offer..sorry we wont go again .!
Stayed 1 night in Feb 2019

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

virginia, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the old town section staff went above and beyond to make our stay wonderful, my only complaint was the air conditioning didn't function well. I never complained so they didn't have the ability to correct the problem but the room was wonderful and well kept
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a little difficult to find the hotel location.
Stayed 1 night in Oct 2018

10/10 Excellent

James, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Bonus with complementary shuttle to and from airport. Convenient location to shopping areas
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were extremely friendly and helpful
Hotel was lovely the staff recommended things and places to go and also the room was really nice
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast buffet. Our rooms had a good ocean view. There's a shuttle to the airport.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Chelmsford ,Essex.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel which is well located.
Centrally located hotel in easy walking distance of old town.
Stayed 6 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Pretty Good.
Heavy musty smell covered up by cleaning products.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Very average hotel spoilt by its location.
Hotel is OK but in business area. Cleaning staff confused as to whether the room was serviced for 1 or 2 persons. Very few restaurants in locality , mostly Chinese and cafes catering for lunch time trade. Evenings surrounding area is dead. Need to get taxi into town. Hotel breakfast buffet area is cold. Breakfast nothing special. The main gripe is that you have to pay 10 Euros per day to park in the hotel car park and that is not advertised in the booking forms. We stayed 5 nights .I had no option as I was competing in an event with heavy equipment to carry to car every day.

10/10 Excellent

tom, denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente
Lighting is dark in the hotel. Mattress was not comfortable
Stayed 1 night in Jan 2018

4/10 Poor

Ebie, Londo, UK

Disliked: Staff & service, room comfort
Very disappointed
We were booked into a room that already had guests in, we had to go back to reception to have that changes, almost walked in on a man in the shower, The restaurant closed far too early, and room services was his TV cold snacks, if you are unlucky to rely on the hotel for dinner, you will be very hungry. Breakfast also was very poor.
Stayed 3 nights in Dec 2017

4/10 Poor

robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not for pleasure, more for business
Hotel staff let this hotel down, none speak very good English, and can be quite rude. I found the hotel to be more for Business than pleasure. We had 2 rooms booked for 2 nights but we have checked out after one night for a more beach holiday hotel. 01/01/2018

10/10 Excellent

Patricia A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Had excellent service anytime of the day or night. lso had a safe and refig in room.Made it so much better.
Stayed 12 nights in Oct 2017

10/10 Excellent

Sangeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is beyond amazing. Can't ask for a better
The view is beyond amazing. Can't ask for a better one. Stayed for two weeks and the staff were very nice as well. Really loved the hotel.
Stayed 13 nights in Aug 2017

4/10 Poor

Camila

Liked: Room comfort
Disliked: Property conditions & facilities
Considering the price I paid, and comparing with other options of accommodation in Las Palmas, I don't think it was a smart choice. My original room had a smell (even though the hotel says it is "smoke free") and a problem with the flush. They moved me to another room, but clearly it was not at the same standard, so I ended up paying more for lower quality accommodation. I ended up staying there because (i) I had already paid for my room and (ii) I didn't want to change rooms a second time for a two-night stay. The staff was generally helpful but not particularly friendly. The room was mostly clean but not as you would expect when you pay USD 100 a night (there was hair on the bathroom sink when I moved to the second room and toothpaste splash on the walls). I called the hotel before getting to Las Palmas and I asked about the distance from the closest bus stop and they said it would be a 5 minutes but it was more like 10, not very practical if you have a lot of luggage. So this was not my worst time in a hotel, but if I come back to Las Palmas I will most certainly not stay there again.
Stayed 2 nights in Jun 2017

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location (just ask reception)
Very pleased with the location, first night the receptionist was a bit elsewhere , she even was surprised that we needed a room keycard! Anyway since that check in experience was none existent then the first night we walked in completely the wrong direction and ended up getting "food" from the super market. All was well in the light of day and the hotel location was ace to get to the old town area of Las Plamas. Furthermore the experience in reception went up 100 times with the right member of staff. So hotel is in a good location, very clean, very friendly, we did not eat in the hotel as breakfast was not included and to be honest a breakfast over €12 per person is rather high, I would recommend taking it in the town at least you can get some fresh air and save some money. I would stay at this hotel again without a doubt.

10/10 Excellent

Ed, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant business style hotel in Las Palmas
An excellent hotel that is business oriented in style and layout (hard to find in Gran Canaria) but terrific for kids too. Would not be out of place, interior wise, in Manhattan or London. Cool design. They didn't charge breakfast for our 4 year old.

8/10 Good

Marie, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to Old Town.
Had a lovely break, staff were friendly and helpful. Room was clean, well laid out. My only criticism would be lack of tea and coffee making facility.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice clean hotel
a 4* hotel. walk to city centre. view not good unless you face the sea.

6/10 Okay

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities
Dissapointing
17 legitimate plus 7 illegitimate car park spaces for a 480 room hotel. Therefore no parking. Struggled to get wait staff attention. Mystery breakfast timing variations are not posted. Our shower overflowed despite maintenance requests. The. Hotel has great potential yet suffers from poor execution.

8/10 Good

Rupa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a business trip!
It's a nice hotel if you're travelling for business purposes. Beach is far although the rooms have nice views overlooking the ocean. Staff are friendly and helpful. Good breakfast, toast, fruits, cereal, juices, the usual. Not many options for lunch and dinner especially for vegetarians!
View from the hotel
View from the pool area - Rooftop