Great Location, Amazing Beach, Beautiful Grounds
Just spent 10 nights at OCW, overall had a great time. I was first allocated one of the non-refurbished rooms very disappointed, outdated, dingy & grubby bathroom, spent 2 nights here. I couldn't understand how this hotel had such great room reviews. Twice I asked politely if I could move, twice I was rudely told no, I was told I was not a priority due to who I booked with. Thankfully Expedia stepped in & I was moved to a refurbished/updated room, which was a delight & matched the reviews. OCW grounds are beautifully landscaped & immaculately kept, located steps from the beach on Grace Bay which is just amazing, the beach is breath taking, soft white sand, calm water, perfect for swimming & great for small children. The hotel pool is awesome, it's the center point of the grounds. The hotel is an easy 10min walk to shops & restaurants where food is good but expensive. My studio room although small, had everything I could possibly need. The washer/dryer was a great bonus! There is a Bar/Restaurant on site but the bar definitely needs improving/updating (shabby hut with grubby plastic shelf units) & the service was terrible. I stopped using the bar after 2 days due to bad service/attitude. The sister hotel has a much nicer bar. I would definitely recommend this hotel, but would have to mention not to go expecting friendly customer service, that way you won't be disappointed. I met only 2 staff that were pleasant/friendly, the rest seem inconvenienced by guests being there.