Governmental Mall Holidays from £784

I wish I can say I thoroughly enjoyed my stay but I cannot. First thing I noticed when we arrived was the elevator situation. I stood at Home2 for 8 days and there was only 1 working elevator, which was the medical emergency elevator. Another patron who was staying there complained a few times to the Hilton hotel receptionist but no one ever came to service the non working elevator. Secondly, the pool was disgusting. It looked like the water hadn't been cleaned for weeks. The hot tub water was literally yellow, like if someone had an accident and walked away. I was reluctant to let my kids swim in it for fear they would get sick. Thirdly, the dining area was dirty at various times of my stay there. From spilled drinks to spilled waffle batter, the floors were hardly clean. Same goes for the elevator floor. Lastly, I noticed we were all alone on that side of the hotel. No receptionist, no security, no staff other than the cleaning crews were present. I find that a little odd. If any of the patrons needed anything, we would have to walk to the Hilton side of the hotel with our grievances. Not only is that odd but inconvenient in case there is an emergency. That side of the hotel should at the very least have a staff member walking around to make sure all is good and that the patrons aren't needing anything. Would I stay at Home2 again? Probably Would I stay at this location? No.

Great staff , amazing service super nice room and a beautiful property

Staff was wonderful

This property was perfect. The villa was better than what was described. Everyone was pleasant and knowledgeable of the property and surrounding area. I’ll definitely be booking with this property again.

I had the best time at RISE. You get free popsicles and a record player and the location is so perfect