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Reviews of Red Roof Inn PLUS+ Nashville North - Goodlettsville

2.5 out of 5
Red Roof Inn PLUS+ Nashville North - Goodlettsville
110 Northgate Drive, Goodlettsville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 285 out of 1004 reviews" "
Rating 8 - Good. 326 out of 1004 reviews" "
Rating 6 - Okay. 194 out of 1004 reviews" "
Rating 4 - Poor. 97 out of 1004 reviews" "
Rating 2 - Terrible. 102 out of 1004 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from Red Roof Management on 12 Mar 2024
Hello Linda,Thank you for your review of our property. It's refreshing to know that our Red Roof Inn Plus+ Nashville North Goodlettsville was able to provide you with a nice room. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Duane, Wyoming

Travelled with partner
Liked: Staff & service
Staff is very friendly
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 2 Mar 2024
Dear Duane, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate your kind remark highlighting our friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Robyn, newark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here if you plan to be in downtown Nashville. Expensive Uber trips. Nothing nearby to really walk to. Room is subpar. Bathroom tight and small. Stay elsewhere.
Stayed 3 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 23 Feb 2024
Hello Robyn,Thank you for being a guest here at our Red Roof Plus+ Nashville North Goodlettsville. We're disappointed in your 1/5 scoring of our property, due to you being displeased with the location of our hotel, your room and the sizing of the bathroom. I really appreciate you bringing this to our attention.Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from LaTunde RediResponse Specialist on 13 Feb 2024
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How quiet and clean it was
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 10 Feb 2024
Thank you for taking a moment to leave a review, Kimberly. The staff and I at the Red Roof Inn PLUS+ Nashville North - Goodlettsville appreciate your 5/5 score following your stay. I am happy that our quiet and clean hotel pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

4/10 Poor

Amanda

Stayed 1 night in Feb 2024
Response from RediResponse Specialist on 25 Mar 2024
Hello Amanda,I sincerely apologize that your stay at our Red Roof Plus+ Nashville North Goodlettsville didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Timothy

Disliked: Property conditions & facilities
Noisy heating unit, loose floorboards
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 1 Jan 2024
Hello Timothy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I appreciate your 3/5 score following your stay. I am sorry to read that you found the heating unit to be noisy and the loose floorboards. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with the rest of the team.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

6/10 Okay

Nicki

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our first room had a TV that was disconnected to cable, and it was unusable. That was inconvenient but ok. It also had an air conditioning/heating unit with the panel completely removed and on the floor. It was unusable and we need a cold room to sleep in, so then we asked to be relocated. They accommodated quickly and easily. The sheets and towels seemed clean enough, but the cloth shower curtain had some... Stains. It was also noisy, we could hear footsteps outside all night. It was an okay place for just laying your head but I probably wouldn't stay again.
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on 25 Dec 2023
Dear Nicki,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. It's so disheartening to read that the television situation, the heating unit, the stains and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Nevertheless, we appreciate your comments regarding the staff and how they accommodated you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Faustino

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Response from LaTunde RediResponse Specialist on 13 Feb 2024
Hello Faustino, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Kristin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 5 Dec 2023
Hello Kristin,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excellent

DIANA

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 24 Nov 2023
Hello Diana, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Wes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Kept, Clean, Located conveniently to Interstate, felt perfectly Safe in Location
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 14 Nov 2023
Hello Wes,I am happy to read your stay was enjoyable here at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It was rewarding to hear our staff provided a clean and well kept hotel for you. You also mentioned we were conveniently located to the interstate. We truly appreciate your kind remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay
For the price, this is a good place to stay. It’s a little bit ran down, but still felt clean and beds were comfy. Decent furniture in rooms and clean beds. I’m overall satisfied with our stay.
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 4 Nov 2023
Hello Elizabeth,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear that our level of cleanliness, competitive rates and comfortable beds met your expectations. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for over a week during CMA Fest, and found it a pleasant stay. The rooms were clean and maintained, and the front desk was helpful. We stayed with our cat and had no issues there.
Stayed 9 nights in Jun 2023
Response from Recordo Rediresponse Specialist on 4 Nov 2023
Hello Brandon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear that you found our stay with us to be pleasant. I'm happy our pet friendly policy came in handy, also we are glad our level of cleanliness and upkeep met your expectations. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2 Nov 2023
Hello Cynthia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Christopher, Winston-Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot everytime I visit for a Titans Game!!
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 1 Nov 2023
Dear Christopher, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate you choosing to stay with us every time. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Brenda

Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 1 Nov 2023
Hello Brenda, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

JAMES

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so polite @ check in. I travel with my service dog & on Oxygen. I was able to park right in front of my room & walk across the parking lot to the dog area for my dog. I had only intended on staying here for 2 days, but due too health issues it ended up being a 5 day stay. I chose to stay here due to keeping the same room & nobody bothered me & I felt safe. It was obvious that they do have ppl that live here. They were very friendly & nice when I was outside. Unlike some hotels where they look like homeless ppl living there & hanging out all over the place watching every move you make. Not a doubt in my mind would I not stay here again. Everyone deserves a high 5 for the work they do @ this Red Roof Inn!
Response from Antonio,RediResponse Specialist on 27 Oct 2023
Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to hear that found our property to pet friendly and suitable for your accommodation needs include our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's exactly what you expected out of a 2star hotel. No reason whatsoever that it should be more than $100 for a room. If you're there for a night or two, you're better off spending the extra $20 and staying literally at any other hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Steven, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to get to downtown Nashville, the price was very reasonable. I liked that there were numerous choices for places to eat, especially the cracker Barrel right next door!
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 4 Nov 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never stayed at a Red Roof Inn and it was chosen based on price, reviews and location. We will try Red roof in the future . Staff very friendly and helpful!!
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 9 Oct 2023
Dear Steven, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate your kind remark highlighting our friendly and helpful staff. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Rajabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on 28 Sept 2023
Thanks for sharing this perfect rating following your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville, Rajabu. It's great to see you enjoyed your experience, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Devorine Red Roof Management on 27 Sept 2023
Thank you for rating your recent stay, Alexandra. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Nashville North - Goodlettsville. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Christopher, Winston-Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure when Im in town for the games.
Stayed 2 nights in Sep 2023
Response from Oniel Rediresponse Specialis on 21 Sept 2023
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I have stayed here several times and its always been a great experience very friendly staff very clean and vary relaxing
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 17 Sept 2023
Hi Paula,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville with us. It was so rewarding to see that we earned your 10/10 score with our friendly staff and our cleanliness. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.On behalf of Red Roof, we would like to thank you once more for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Broken lock
The door frame was broken. It was as if someone had tried to break the door in a few times. The top lock was coming out of the wall and didn’t work. The tub was dirty. There was actual dirt in the tub and on the floor. One towel had hair on it and another one had some black gunk on it. It was gross. It was nerve-racking staying there.
Stayed 2 nights in Sep 2023
Response from Sharma RediResponse Specialist on 15 Sept 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. I am sorry that your experience did not meet your expectations due to the broken door frame and top lock you mentioned, the cleanliness of the tub not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, good location, grest price
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 13 Sept 2023
Hello Maria,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff and the convenience of our location.Red Roof value you as our guest and appreciate your feedback. Thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 13 Sept 2023
Hello Cassie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Oshane RediResponse Specialist on 9 Sept 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Erika

Business traveller, Travelled with group
Was clean outside. Sheets were horrible.
Stayed 2 nights in Apr 2023
Response from Oshane RediResponse Specialist on 17 Aug 2023
Dear Erika, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE regarding the cleanliness. I do apologize for the sheets not being up to your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular. Great room
Stayed 1 night in Aug 2023
Response from Abigail RediResponse Specialist on 16 Aug 2023
Hello Kevin,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our service. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but a bit dated. We changed flights and we came in earlier than expected , the front desk got us a earlier check in which was greatly appreciated . Only 20 minutes or so from everything in Nashville
Stayed 2 nights in Aug 2023
Response from Oshane RediResponse Specialist on 14 Aug 2023
Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE regarding the nice property and helpful staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Okay

Megan

Liked: Staff & service
Motorcyclists were loud all night.
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 24 Jul 2023
Dear Megan, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. I am sorry that your experience was less than ideal due to the noise disturbance you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

2/10 Terrible

Kayle

Travelled with family
Disliked: Cleanliness, staff & service
The fridge had mold the tv went out there was bugs on the floor wasn't cleaned right
Stayed 5 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 24 Jul 2023
Hello Kayle, We at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE appreciate your feedback regarding your stay with us. It’s sad to know that your stay was less than satisfactory as we earned a 1/5 scoring. You indicated the fridge reported had mold, the floors were unclean and encountered bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciated your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Alyssa

Stayed 5 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 24 Jul 2023
Hello Alyssa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS - AIRPORT and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Etienne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting room
The room was filthy. Dead bugs and crumbs on floor. Food in drawers. Bathroom had hair and dried urine on toilet. Tv did not work entire visit. Grime on counters and tv. Worst room I had ever stayed in.
Stayed 2 nights in Jun 2023
Response from Tianna RediResponse Specialist on 5 Jul 2023
Dear Etienne, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. I received a copy of your review, and wanted to take a moment to personally respond. It was truly disheartening to read that your stay fell short of your expectations due to the insects you reported, the television that did not work and the uncleanliness of the room as you described. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Tianna RediResponse Specialist

6/10 Okay

Heidi

Travelled with family
Disliked: Cleanliness
I like that it is close to the highway and right next to Cracker Barrel, so we could walk to dinner. I didn't like how the bathroom was dirty - a lot of dirt in the corners and in the bathtub. The toilet wasn't cleaned very well. Also, they make an effort to prevent smoking with all the signs, but everytime we went in or out of our room, some one was smoking right outside our room.
Response from Tianna RediResponse Specialist on 5 Jul 2023
Hello Heidi,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. We sincerely appreciate your comments and are happy to hear that our location was convenient to your travel plans. However, I do apologize for the uncleanliness of the room and the odor as you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Angela

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The Red Roof Inn Plus in Goodlettsville was in a great location 15 minutes from Nashville, 8 minutes to my church in Hendersonville. Many food options all around. Easy access to gas and the highway. The customer service from the staff at front desk was superb they were courteous and helpful. The initial reason I chose this hotel was because pets are free, I will return with or without my pet. Thank you
Stayed 5 nights in May 2023
Response from Abigail RediResponse Specialist on 10 Jun 2023
Hello Angela,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is rewarding to see that your stay was good, that you found the staff courteous and helpful and that you were able to take advantage of our pet friendly policy. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,AbigailRediResponse Specialist

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and quiet
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on 29 May 2023
Hello Kathleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. I am happy to hear that you found our hotel to be clean, comfortable, and quiet prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

4/10 Poor

Mikailah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on 28 May 2023
Hello Mikailah, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Ethan

Business traveller
Disliked: Cleanliness, property conditions & facilities
I booked this place due to the price and positive reviews and that was a mistake. It was just me and I only needed somewhere to sleep for the night; however, it was quite disappointing. The bathroom felt yucky and looked like it had barely been cleaned. There was noticeable (long) hairs located throughout the shower and the toilet also had visable signs of recent use that had not been addressed. The tv remote could only turn volume up or mute. I was unable to locate a tv guide or Wi-Fi code. It was also loud throughout the night as other guests would be in/out into really late hours - car alarms going off and folks having conversations nearby the door. Overall, paying more for another place is definitely the better option for a more comfortable and relaxing stay.
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on 25 May 2023
Hello Ethan,Thank you for providing us with details about your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville. I was disheartened to read that you encountered some noise disturbance, the TV remote didn't work properly, the bathroom felt yucky amongst the other concerns you mentioned that made your stay less than ideal. Please accept our apologies. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future.The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Louise, East Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Great area property clean and safe and economical
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on 25 May 2023
Thank you for taking the time to write a review of your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville, Louise. I truly appreciate your comments regarding the our area being great and our property being clean and safe and economical. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It’s pretty old motel property the room was non smoking but smelled like it was smoked in years ago still . Clean room bed was comfortable with good pillows. Basically a basic place to crash , the lady at the desk was not friendly nor mean
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on 22 May 2023
Hello Patrick,I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. It's great to hear that the room was clean, the bed was comfortable and the pillows were good. However, I am very sorry the room smelling like smoke despite it being a non smoking room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

8/10 Good

Robert

Stayed 1 night in May 2023

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotels I stayed in
We checked into this hotel after a long day of travel. We were stuck to pick this place because all other hotels in the Nashville area were extremely expensive. So we thought we would take our chances on this one for half the price. I wish we would have drove further and stayed somewhere else. The room was filthy. Dirt all over the walls, gross stuff on the toilet. Hair all over the place, a used razor head left near the sink. Beds and table were falling apart. The room smelled disgusting. We felt really uncomfortable in the room. We spoke with the person who checked us in - and she acted surprised that the room was dirty. She gave us “the only other room available”. Thankfully this one was slightly cleaner - but it smelled of cigarette smoke. It was tolerable, but a e slept on top of the bed. Truly was frightened that we we going to get bed bugs or roaches. This place needs a lot of work. I don’t know where the positive reviews are coming from, must be the people who work here leaving the review.
Stayed 2 nights in May 2023
Response from Kerry-Lee RediResponse Specialist on 9 May 2023
Thank you for sharing Ryan. The team at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE were saddened to know that your stay was not ideal, as reflected in your 1/5 score. You made mention of some of the hindrances to your stay which included the uncleanliness of the room and sink, the bed was falling apart, and the smell was in the room was unpleasant. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better.Thank you for bringing up your concerns and all the best in your future travels.Sincerely,

6/10 Okay

Katrina

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was nothing unique about the property at all. The walls in the rooms are dirty and the base boards are falling away from the walls. Attention is needed at this property. I would never stay here again.
Stayed 4 nights in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 2 May 2023
Hello Katrina,I am so sorry to hear that your most recent stay with us at the RED ROOF PLUS NASHVILLE NORTH - GOODLETTSVILLE did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. You indicated the walls in the room was dirty and the boards were falling apart from the wall. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRediResponse Specialist

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 21 Apr 2023
Thank you for taking a moment to leave a review, Brian. Myself and the staff at the Red Roof Inn PLUS Nashville North - Goodlettsville appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I would deffinitly stay here again! Went on a girls weekend getaway with my mom and sister and we were all very comfortable staying here. Beds and pillows were clean and very comfortable. Would recommend this hotel to others :)
Stayed 3 nights in Apr 2023
Response from Gabrielle RediResponse Specialist on 20 Apr 2023
Dear Valued Guest, Everyone here at the Red Roof Inn PLUS Nashville North - Goodlettsville was proud to see your 5/5 score. I am happy that you chose our hotel for your girls weekend getaway trip. Your kind words regarding our comfortability and cleanliness are much appreciated. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another awesome experience. Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Joanna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and uncomfortable and had a weird smell. The crib they had was dirty and broken. The lobby smelled like cigarettes. Would definitely not go back!
Stayed 1 night in Apr 2023
Response from Chirell RediResponse Specialist on 8 Apr 2023
Dear Joanna,Thank you for the feedback about your recent stay at the Red Roof Inn PLUS Nashville North - Goodlettsville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the odor, unclean and uncomfortable room. To uphold our company’s high standards, I’ve shared your encountered with management to address the unclean and broken crib. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist