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Reviews of Sofitel Luxembourg Le Grand Ducal

5 out of 5
Sofitel Luxembourg Le Grand Ducal
40 Bd D'avranches, Luxembourg City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 578 out of 762 reviews" "
Rating 8 - Good. 139 out of 762 reviews" "
Rating 6 - Okay. 28 out of 762 reviews" "
Rating 4 - Poor. 11 out of 762 reviews" "
Rating 2 - Terrible. 6 out of 762 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was extremely courteous and accommodating. I would stay there again in a heartbeat.
Stayed 7 nights in Apr 2024
Response from Fernando López Lens - General Manager on 23 Apr 2024
Dear Kathleen,We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that our staff have met your expectations.It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

10/10 Excellent

Philip Alexander, Northwooid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our 4 night stay at the Sofitel Grand Ducal. The location of the hotel is almost directly in between uptown and downtown. A brilliant central location. The reception staff were really excellent. Very friendly, very helpful and always smiling!! A bit shout out to Kevin Kayir who stood out as one of the best receptionists I ever came across.... In fact all the staff at this hotel are brilliant, personable, friendly and professional. We received a free upgrade to a beautiful valley view and the included breakfast was great! Lovely fresh juices, a good assortment of breads, cheese, salmon, eggs etc etc and we never left the breakfast room hungry :) The restaurant menu was not really to our taste and the bar food was fairly limited so we tended to eat out for lunch and dinner, with lots of great restaurants within easy walking distance. The bedrooms were fabulous. My only comment would be the desk was a little 'tired' and storage space for clothes was lacking. I suggest moving the coffee machines to the desk area which I would replace with a dressing table integrated with drawers. Bathroom and shower were modern, clean with high quality Balmain soaps etc and the toilet was separate which was also nice. This was our first trip to Luxembourg and we would not hesitate to stay here again in the future. Highly recommend...
Stayed 4 nights in Apr 2024
Response from Fernando López Lens General Manager on 11 Apr 2024
Dear Philip Alexander,We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that the central location, the rooms, the breakfast and our staff have met your expectations. Thank you for your constructive feedback regarding the desk and storage space, we will definitely take it into account. It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

10/10 Excellent

Anju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a reasonably modern hotel that is a short walk from the city centre and easy to get to by bus from the airport which made it very convenient to stay. We had a room with a city view which was really nice as you look out onto the old town.
Stayed 3 nights in Mar 2024
Response from Fernando López Lens - General Manager on 4 Apr 2024
Dear Anju, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Iana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located near all the sights. It is a beautiful property too!
Stayed 1 night in Mar 2024
Response from Fernando López Lens - General Manager on 2 Apr 2024
Dear Iana, Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future.Best regards,Fernando López Lens, General Manager

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facility.
Stayed 2 nights in Mar 2024
Response from Fernando López Lens General Manager on 30 Mar 2024
Dear Val, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely,

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey but convenient and safe location.
Stayed 1 night in Mar 2024
Response from Fernando López Lens General Manager on 13 Mar 2024
Dear Ali,Thank you for sharing this positive review. It is a real pleasure for us to receive such a positive review, to learn that your stay with us was enjoyable, that you appreciate our good and safe location.We hope to have the pleasure of seeing you again in the near future. Kind regards,

10/10 Excellent

Joao Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view Great location Great staff
Stayed 2 nights in Mar 2024
Response from Fernando López Lens - General Manager on 8 Mar 2024
Dear Jaoa Pedro,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 Excellent

ARMEN, Montebello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, location, service and food excellent
Stayed 3 nights in Dec 2023
Response from Engelbert on 16 Jan 2024
Dear Armen,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Please rest assured that we will transfer them your kind review.Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 Excellent

Jennelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and hospital to my son and thought of every little thing you could image. Loved it would come back.
Stayed 1 night in Jan 2024
Response from Fernando López Lens - General Manager on 12 Jan 2024
Dear Jennelle,Thank you so much for your kind words and positive feedback! We are delighted to hear that our staff provided a warm and hospitable experience for your son, and that you appreciated the attention to detail in our service. It's fantastic to know that you loved your stay, and we would be honored to welcome you back in the future. Looking forward to the pleasure of serving you again.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, the hotel upgraded me to a city view, I think in part due to my flight being cancelled and getting there about 7 hours later than expected. Really superb room and very clean. Bar on 8th floor was lovely, went there every night. Restaurant on 8th floor used for breakfast, and that was really good too. Good selection of continental things, and some eggs and sausages too but I had plenty with the breads, pastries, Yoghurt etc. Great hotel, service top notch and loved my room. Would definitely recommend and return.
Stayed 3 nights in Dec 2023
Response from Fernando López Lens - General Manager on 31 Dec 2023
Dear Julie, Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in Dec 2023
Response from Fernando López Lens, General Manager on 30 Dec 2023
Dear Roberta,Thank you for taking the time to review our hotel Sofitel Le Grand Ducal.It is rewarding to know that your stay with us was enjoyable. We hope to have the pleasure of seeing you again in the near future.Sincerely,

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fernando López Lens General Manager. on 12 Nov 2023
Dear Raquel,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future. Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel just outside centre of city but close enough to walk to most sights. Nice check in member of staff who showed me how to get to the sight i had booked for. Was given a bowl of fruit when i had got to my room. Restaurant and bar staff were friendly. Room was very spacious with comfortable bed , large tv screen and complimentary soft drinks in the mini bar. Lots of choice for breakfast including smoked salmon ! View from the 8th floor restaurant was fantastic looking over the city. I would stay at this hotel again when visiting Luxembourg.
Stayed 5 nights in Oct 2023
Response from Fernando López Lens - General Manager on 8 Nov 2023
Dear Peter,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

alexander, Norton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view from the 8th floor restaurant, very clean and modern rooms and an attentive lobby staff.
Stayed 1 night in Oct 2023
Response from Fernando López Lens - General Manager on 17 Oct 2023
Dear Alexander, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport close and walkable
Stayed 2 nights in Oct 2023
Response from Fernando López Lens - General Manager on 10 Oct 2023
Dear Georgia,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our stay with us and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens,General Manager.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have asked for more!
As a solo traveler, I was delighted with the service, style, comfort, location and staff at this exceptional hotel. When traveling for pleasure, I look also for restaurants and shopping nearby and safe surroundings. This Sofitel hotel has it all. Plus, Luxembourg is a lovely city.
Stayed 1 night in Oct 2023
Response from Fernando López Lens - General Manager on 10 Oct 2023
Dear Judith,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location. Your mention of the room being comfortable is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.Best Regards,Fernando López Lens General Manager

10/10 Excellent

Kerill

Stayed 1 night in Sep 2023
Response from Fernando López Lens - General Manager on 25 Sept 2023
Dear Kerill,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 Excellent

Sally

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel within a few minutes walk of the old town. Rooms were spacious and the bed was comfortable. The 8th floor restaurant and bar was really good with an amazing view.
Stayed 1 night in Sep 2023
Response from Fernando López Lens, General Manager on 23 Sept 2023
Dear Sally,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location and enjoyed our bar and restaurant view. Your mention of the room being comfortable along with the bed is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.

10/10 Excellent

Raquel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fernando López Lens - General Manager on 18 Sept 2023
Dear Raquel,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

8/10 Good

Arindam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. But one problem is my room Wi-Fi hardly worked. I did not complain as I was making do with my mobile , bu this is a very big problem. Otherwise the property is excellent i every other way.
Stayed 2 nights in Sep 2023
Response from Sincerely, Fernando López Lens General Manager. on 13 Sept 2023
Dear Arindam,Thank you for your warm feedback following your stay at Sofitel Luxembourg Le Grand Ducal. It is rewarding to know that your stay with us was enjoyable.Rest assured that we took good note regarding your comment about the wi-fi. This will be internally discussed for improvement.We are looking forward to welcoming you again in the near future.Sincerely, Fernando López Lens General Manager.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Fernando López Lens, General Manager on 4 Oct 2023
Dear Paul,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager.

10/10 Excellent

BEATA

Stayed 1 night in Aug 2023
Response from Sincerely, Fernando López Lens General Manager. on 6 Sept 2023
Dear Beata,Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.

10/10 Excellent

Anna

Stayed 3 nights in Aug 2023
Response from Fernando López Lens - General Manager on 30 Aug 2023
Dear Anna,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2023
Response from Fernando López Lens - General Manager on 28 Aug 2023
Dear Stephen, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Fernando López Lens - General Manager on 21 Aug 2023
Dear Daniel,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 Excellent

p

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fernando López Lens - General Manager on 16 Aug 2023
Dear p, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel lovely stay for me and my family (2 teenagers). Parking a little expensive and inconvenient but loved the beds and hospitality !
Stayed 2 nights in Aug 2023
Response from Fernando López Lens - General Manager on 14 Aug 2023
Dear Brian,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal.We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Not far from the City Center. The virw from the roof top was amazing. Food/service good.
Stayed 2 nights in Aug 2023
Response from Fernando López Lens - General Manager on 14 Aug 2023
Dear Cecilia,Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to see that your stay went well and hope to have the pleasure of welcoming you again.Best regards, Fernando López Lens General Manager

10/10 Excellent

RENATO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, nice room, clean room and confortable bed. I would stay here again. Recommend
Stayed 1 night in Aug 2023
Response from Fernando López Lens - General Manager on 8 Aug 2023
Dear Renato,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal.We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

Marina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel. The location, the service, and our room - everything was great. The restaurant and the bar on the 8 floor is the best place in the city to look at Luxembourg from above!!!
Stayed 3 nights in Aug 2023
Response from Fernando López Lens, General Manager on 7 Aug 2023
Dear Marina, Thank you for sharing your feedback about your recent stay at Sofitel Luxembourg Le Grand-Ducal. We are delighted to hear that you enjoyed your overall experience with us and that our hotel's location, comfortable rooms, and amazing service left a positive impression on you. We are especially thrilled to know that the level of service you received surpassed your expectations. From the smooth check-in process to the efficient room service and attentive service in our bar and restaurant, we strive to provide our guests with a flawless and memorable stay. Your kind words regarding the service are greatly appreciated and will be shared with our entire team. Once again, thank you for choosing Sofitel Luxembourg Le Grand-Ducal, and for taking the time to share your experience. We truly appreciate your feedback, as it helps us to continuously improve our services and facilities. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Sincerely, Fernando López Lens, General Manager

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and love it! Breakfast lovely.
Stayed 1 night in Jul 2023
Response from Fernando López Lens - General Manager on 2 Aug 2023
Dear Sheri, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Loved our room. For those who can walk, a great location to everything you need. Excellent bed and shower. Luxury space. I would definitely recommend! (Small things, for me the room was a little warm; perfect for my husband. Internet worked fine for my work meetings but is a tad slow.)
Stayed 4 nights in Jul 2023
Response from Fernando López Lens - General Manager on 17 Jul 2023
Dear Kimberly, Thank you for choosing to stay at Sofitel Luxembourg Le Grand Ducal, and for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable stay overall and that you found our staff to be amazing. Providing exceptional service is always our top priority, and we are glad to know that we met your expectations.We appreciate your recommendation and are grateful for your kind words. Your satisfaction means a lot to us, and we are thrilled that you would recommend our hotel to others.Once again, thank you for your feedback. We value your patronage, and we hope to welcome you back to Sofitel Luxembourg Le Grand Ducal for another memorable stay.Best regards, Fernando López Lens General Manager

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the view from our room; however, the WiFi was horrible and we couldn’t get the Smart apps to work on the smart TV.
Stayed 1 night in Jul 2023
Response from Fernando López Lens - General Manager on 10 Jul 2023
Dear Marcus, Thank you for taking the time to give us your feedback following your experience at Sofitel Luxembourg Le Grand Ducal. Please rest assured, we have well noted your feedback and will follow up accordingly with our departments accordingly as we wish to continuously improve the quality of our facilities and services. It is our hope to nevertheless serve you better in the near future. Best Regards,Fernando López Lens General Manager

8/10 Good

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Fernando López Lens - General Manager on 28 Jun 2023
Dear Marc, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to see that your stay went well and hope to have the pleasure of welcoming you again.Best regards, Fernando López Lens General Manager

10/10 Excellent

Kirsten

Stayed 1 night in Jun 2023
Response from Fernando López Lens - General Manager on 13 Jun 2023
Dear Kirsten, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Christoph, Norwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fernando López Lens - General Manager on 2 Jun 2023
Dear Mr Christoph, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager

10/10 Excellent

Olesya, Edgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Fernando López Lens - General Manager on 1 Jun 2023
Dear Olesya,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

8/10 Good

Blanca, Miami

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fernando López Lens - General Manager on 1 Jun 2023
Dear Blanca, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 Excellent

Adria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was perfect. The man at the front desk escorted me to my room. That has never happened to me before! He was so nice. Then later in the day a platter of treats with a welcome card was left in my room. The minibar was included in the price of the room - another first for me - and the room itself was clean and amazing in its layout. The hotel was also centrally located. Everything was perfect!
Stayed 1 night in Apr 2023
Response from Fernando López Lens General Manager on 21 Apr 2023
Dear Mrs Burrows-Marcus,We would like to truly thank you for leaving us such a perfect rating and such a warm comment regarding your recent experience at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you enjoyed your stay with us and that everything went beyond all of your expectations. At Sofitel, we always strive to create wonderful and unique memories for each of our guests and I am delighted to hear that our ambassadors have once again accomplished their mission.We could not be happier to read such amazing comment, we will make sure to pass on your very kind words onto our entire team, especially to our front desk agent Engel. It was an absolute pleasure welcoming you at Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely, Fernando López Lens General Manager.

10/10 Excellent

CHAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Conveniently located near the city square (a few minute walk over the bridge) and a 10 minute walk to the train station. Bar and restaurant were very nice upstairs with a great city view. Would recommend to any traveling to Luxembourg City.
Stayed 2 nights in Apr 2023
Response from Fernando López Lens - General Manager on 17 Apr 2023
Dear Chad, Thank you for sharing your positive experience at Sofitel Luxembourg Le Grand Ducal. It is great to hear that you found the hotel conveniently located and that you enjoyed the bar and restaurant with its stunning city view.Your recommendation is much appreciated and we are sure it will be helpful for future travelers planning a trip to Luxembourg City. We do hope to have the pleasure of welcoming you again in the near future.Best regards, Fernando López Lens General Manager

10/10 Excellent

Thomas, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Fernando López Lens - General Manager on 17 Apr 2023
Dear Thomas,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel were excellent. Every encounter with a member of the staff was delightful. Our room had a stunning view of Luxembourg City. We walked to the city center almost every day to enjoy the Christmas markets, shops and restaurants. Other days we traveled to Vianden, Metz, and Reims. We've resolved to return soon.
Response from Fernando López Lens on 2 Feb 2023
Dear Christopher,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal.We could not be happier to read such amazing comment and that you really appreciated our excellent staff. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 Excellent

MOUSTAFA, BEIRUT

Response from Fernando López Lens General Manager on 6 Mar 2023
Dear Mr El Masri,Thank you for the perfect rating you posted on the Expedia page of Sofitel Luxembourg Le Grand Ducal.We are thrilled to learn that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams.Thank you for staying with us and we look forward to seeing you again.Sincerely yours,

10/10 Excellent

Mark Richie

Stayed 4 nights in Oct 2022
Response from Fernando López Lens on 2 Feb 2023
Dear Mark Richie,Thank you for your perfect rating.We are glad that your stay met all your expectations.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Best Regards,Fernando López LensGeneral Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Fernando López Lens - General Manager on 3 Oct 2022
Dear, Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando López Lens General Manager

10/10 Excellent

OSCAR RICARDO LEDESMA, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, very well located, easy transport links and just minutes from the city centre, my room had a beautiful view to the enchanting city. Spacious, modern and very comfortable rooms, I loved the cleanliness of all the hotel. Staff were very cordial, friendly, professional and welcoming. Breakfasts buffet was fair and delicious. I strongly recommend this hotel.
Stayed 3 nights in Aug 2022
Response from Fernando López Lens General Manager on 30 Aug 2022
Dear Oscar,Thank you for taking the time to give us such a detailed feedback and review following your experience at Sofitel Luxembourg Le Grand Ducal.We are delighted to know that this one exceeded your expectations and we hope to have the pleasure of welcoming you again in the near future.Best Regards,Fernando López LensGeneral Manager

10/10 Excellent

Farid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Contemporary and Elegant
Stayed 1 night in Aug 2022
Response from Fernando López Lens General Manager on 26 Aug 2022
Dear Farid, Thank you for taking the time to give us your feedback at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that our services met your expectations and we hope to have the pleasure of welcoming you again.Best Regards, Fernando López LensGeneral Manager

10/10 Excellent

Richard, Centreville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and well organized. Excellent room layout with plenty of room to spread out. Room was very nicely appointed. Great location to city center sites and activities.
Stayed 3 nights in Aug 2022
Response from Fernando López Lens General Manager on 23 Aug 2022
Dear Richard,Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that our services and facilities met your expectations, we hope to have the pleasure of welcoming you again.Best Regards,Fernando López Lens General Manager

8/10 Good

Ronald

Stayed 1 night in Aug 2022
Response from Fernando López Lens on 20 Aug 2022
Dear Ronald,Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to see that your stay went well and hope to have the pleasure of welcoming you again.Best regards Fernando López Lens General Manager

10/10 Excellent

James Alexander, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Luxembourg city centre from 8th floor, comfortable room
Stayed 2 nights in Aug 2022
Response from Fernando López Lens General Manager on 15 Aug 2022
Dear James Alexander, Thank you for taking the time to give us your wonderful review. We are thrilled to know that our services and facilities met your expectations, we hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando López Lens General Manager