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"Wonderful breakfast with lots of choices!"

"Room is clean and staff is helpful as well. "

"Great location next to Westbahnhof but far enough from all the noise. Mariahilfer street with all the shopping takes you to the heart of Vienna in 20 minutes. Rooms perfectly clean and rather new but basic and small. Breakfast good."

"Excellent service, staff, and location "

"We had a slight hiccup with check in but only because hotels.com did something weird on their end. Receptionist was able to figure it out and got us squared away. Breakfast buffet was good and our room was clean and comfy. Would stay here again."

"Excellent location. Close to public transportation and attractions. Room is clean and spacious. New furnitures. Friendly staffs."

"Staff super helpful, breakfast amazing and very close to metro station"

"It was a nice stay for me and my wife. Very central and convenient location. Bathroom is gorgeous with a nice free-standing bathtub that my wife enjoyed. It’s an older building and floors throughout our room were very squeaky. Bed was ok. Breakfast was really good. I would probably stay there again."

"My expedia confirmation said checkout was 12, but on arrival the hotel said it was 11. I told the front desk this, but they didn't seem bothered and just said it was wrong on Expedia. It was a bit annoying as we had planned our onward trains based on midday checkout. The room was nice, and we enjoyed the sauna in the gym. It is at least 30mins by bus from the main tourist areas, but we knew this when booking. The big issue was that the lifts were broken for most of our stay. It was annoying to walk up 4 flights of stairs, however the main issue was the entrance to these stairs were outside. They propped the door open and so anyone on the street could have wandered onto the guest floors. They should have had a staff member there checking people had room cards to come in. Very unsafe. I also feel like they should have made an effort to apologise to guests (maybe offer a free drink? Or at least a message under the door). All they did was put a sign on the lifts. Another issue was the cleaners took all our towels away and didn't replace them. No one from reception answers the phone ever (we tried on several days for different reasons, and no one ever answered), so we had to go back up and down 3 flights of stairs to get towels from the gym. Also we had spiders in our bathroom despite being on the fourth floor, which we think is because there is a big gap under the sink which hasn't been blocked off."