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Reviews of Quest Ballarat

4.5 out of 5
Quest Ballarat
7-11 Dawson Street North, Ballarat, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 457 out of 648 reviews" "
Rating 8 - Good. 157 out of 648 reviews" "
Rating 6 - Okay. 27 out of 648 reviews" "
Rating 4 - Poor. 5 out of 648 reviews" "
Rating 2 - Terrible. 2 out of 648 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 3 nights in Mar 2024
Response from . on 2 Apr 2024
Dear Glenn,Thank you for your wonderful review, we appreciate all of your feedback.It's great to hear that you found our beds so comfortable and we hope to welcome you back again soon.Kind RegardsRebecca - Front Office Team Leader

6/10 Okay

Daryl

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from . on 28 Mar 2024
Dear Daryl,Thank you for your review. We hope you enjoyed your stay with us and we look forward to welcoming you back again.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
This was such a perfect place for us to stay as it was close to the shops & there were lots of places to eat close by. It was also very conveniently located close to SJOG Hospital which suited our needs. The staff were very friendly & the room was nice & clean. We will definitely stay here again next time we are in Ballarat.
Stayed 2 nights in Dec 2023
Response from Emily - Business Development on 14 Dec 2023
Hi Karen,Thank you for providing a review of your stay at Quest Ballarat. We are certainly very fortunate to be located within walking distance to some of Ballarat's favourite places to eat. With parking often difficult around the hospital precinct, being 3 blocks away makes it quite easy for loved ones to visit patients at the hospital.We look forward to welcoming you to Quest Ballarat again.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable rooms. Great location Only 2 doors from the Main Street of Ballarat - easy walk to shopping. Only drawback was part of the facility is split level so there were a couple of short flights of stories (only 2 or 3 steps) to navigate that could be difficult with prams or large suitcases etc.
Stayed 1 night in Nov 2023
Response from . on 19 Nov 2023
Dear David,Thank you for your wonderful review, we appreciate you taking the time to provide feedback on your stay.It's great to hear that you had such a lovely time and that you enjoyed your accommodation.We hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, comfy stay
We had 3 nights at this lovely property. Parking on site was easy and a 5 minute walk to the main street and eateries. Beds very comfy, nice showers and good amenities including a full size fridge. Staff were excellent and helped us out with all of our questions. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Quest Ballarat on 9 Nov 2023
Dear C - Thank you for the wonderful 10/10 review! We are so pleased that you found the staff to be so helpful. We look forward to seeing you again next timeKind regards - Sandy

10/10 Excellent

Tracy

Stayed 1 night in Nov 2023
Response from Quest Ballarat on 9 Nov 2023
Thanks Tracy for the great 10/10 rating - we really appreciate it & hope to see you again soon at Quest Ballarat Kind regards - Sandy

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Quest Ballarat on 4 Nov 2023
Dear Kelly - Thank you for the amazing 10/10 review we really appreciate it! We hope to be able to welcome you back to Quest Ballarat again sometime soonKind regards Sandy

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Quest Ballarat on 24 Oct 2023
Hi Kerrie - Thank you for a great 5/5 rating, we appreciate it ! We look forward to seeing you again sometime. Kind regards Sandy

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast check in, room as immaculate, staff at front were lovely
Stayed 1 night in Sep 2023
Response from Quest Ballarat Team on 10 Sept 2023
Dear Maureen - Thank you so much for the amazing 5 star review, we really appreciate it. I'm pleased to read that you found check in to be speedy and the staff lovely, t makes all the difference. We look forward to seeing you again sometime at Quest BallaratKind regards Sandy

10/10 Excellent

XIAOGANG

Stayed 2 nights in Sep 2023
Response from Quest Ballarat Team on 8 Sept 2023
Dear Xiaogang - Thank you for the amazing review rating, we really appreciate it. We hope we see you again sometime againKind regards Sandy

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed before. The Property is in a great position and very clean.
Stayed 1 night in Jun 2023
Response from . on 18 Jun 2023
Dear Marcia,Thank you for your lovely review, we appreciate all of your feedback.It's great to hear that you had another enjoyable stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stop but just what we needed. Quiet, clean and comfortable. Short walk to an excellent hotel for a good meal. Would stay there again
Stayed 1 night in May 2023
Response from . on 9 Jun 2023
Dear Paul,Thank you for your lovely review, we appreciate all of your feedback.It's great to hear that you had such a wonderful stay with us and we look forward to welcoming you back again soon.Kind RegardRebecca - Front Office Team Leader

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst we only stayed a night here we really r our stay. We had a two bedroom apartment and it was amazing so spacious, comfortable and clean. Thanks team we will be back
Stayed 1 night in May 2023
Response from . on 9 Jun 2023
Dear Chris,Thank you for taking the time to complete your review, we appreciate all of your lovely feedback.It's great to hear that you had such a great stay and that you found your accommodation so comfortable.We look forward to welcoming you back again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and spacious, clean, comfortable accommodation.
Stayed 2 nights in May 2023
Response from . on 9 Jun 2023
Dear Thomas,Thank you for your wonderful review.It's great to hear that you had such a lovely stay with us and we hope to welcome you back again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in central location. Just had studio but plenty of room and everything we could need.
Stayed 1 night in May 2023
Response from Quest Ballarat team on 25 May 2023
Thanks Jennifer for the wonderful review. Our central location is an easy walk to loads of fantastic Restaurants as well as the shopping precinct. We hope to be able to welcome you back again sometime soon!

10/10 Excellent

Jenette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to everything
Stayed 1 night in May 2023
Response from Quest Ballarat team on 25 May 2023
Dear Jenette - Thank you for the 5 star review. We love our central location too, nothing is too far away. We hope to see you again at Quest Ballarat sometime soon

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
As always amazing service and the room is clean and fresh. Close to everything I need.
Stayed 4 nights in Apr 2023
Response from Quest Ballarat team on 25 May 2023
Dear Kelly - Thank you choosing to stay with us again and for the wonderful review! We look forward to seeing you again soon

8/10 Good

Danielle

Stayed 1 night in May 2023
Response from . on 9 Jun 2023
Dear Danielle,Thank you for your lovely review.Its great to hear that you had such a wonderful stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

6/10 Okay

Shauna

Stayed 1 night in Apr 2023
Response from . on 9 Jun 2023
Dear Shauna,Thank you for your review.It's lovely to hear that you had a nice stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Michael

Stayed 1 night in Apr 2023
Response from . on 9 Jun 2023
Dear Michael,Thank you for your lovely review.Its great to hear that you had such a wonderful stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

James

Stayed 1 night in Apr 2023
Response from . on 9 Jun 2023
Dear James,Thank you for your lovely review.Its great to hear that you had such a wonderful stay with us and we hope to see you again.Kind RegardsRebecca - Front Office Team Leader

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean and simple
Stayed 1 night in Mar 2023
Response from . on 22 Mar 2023
Dear Karen,Thank you for your lovely review, we appreciate you taking the time to provide feedback.It's great to hear that you had such a nice stay with us and that our central location was so convenient for you. We hope to welcome you back again soon.Kind RegardsRebecca - Front Office Team Leader

8/10 Good

GEOFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from . on 22 Mar 2023
Dear Geoffrey,Thank you for taking the time to provide feedback on your stay, we appreciate it.It's great to hear that you had a lovely stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and comfortable stay.
Stayed 1 night in Feb 2023
Response from . on 1 Mar 2023
Dear Clive,Thank you for your wonderful review, we appreciate you taking the time to provide such lovely feedback.It's great to hear that you had such a nice stay with us and that our staff were so welcoming. We look forward to seeing you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and caring and the room was amazingly spacious and comfortable
Stayed 1 night in Feb 2023
Response from . on 1 Mar 2023
Dear Bev,Thank you for taking the time to complete your review, we appreciate all of your wonderful feedback.It's lovely to hear that you had such an enjoyable stay with us and that our staff were so friendly & welcoming. We hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to town and local pub on corner (yummy). Check in was great, plenty of off street parking, room was clean, bed was very comfortable. Short drive to Lake Wendouree
Stayed 1 night in Jan 2023
Response from . on 1 Feb 2023
Dear Jonathan,Thank you for your lovely review, we appreciate all of your feedback.It's great to hear that you had such a wonderful stay with us and that you found your accommodation so comfortable.We do have a great spot here in the centre of town and I'm glad it was so convenient for you to explore Ballarat.We hope to welcome you back again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Jan 2023
Response from . on 1 Feb 2023
Dear Brett,Thank you for your lovely review.It's great to hear that you had such a wonderful stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay.
Response from . on 19 Jan 2023
Dear Leanne,Thank you for your lovely review, we appreciate your feedback.It's great to hear that you had such a wonderful stay with us and we hope to see you again soon.Kind RegardsRebecca - Front Office Team Leader

8/10 Good

Wayne

10/10 Excellent

Michael

Stayed 1 night in Dec 2022
Response from Quest Ballarat on 9 Nov 2023
Hi Michael - Thank you for the amazing 5/5 rating!We hope to see you again sometime at Quest BallaratKind regards - Sandy

10/10 Excellent

Vincent

Travelled with partner
Liked: Staff & service
The Studio room was really top class, well appointed and thought out that I would have no hesitation in recommending this business to anyone.
Stayed 1 night in Nov 2022
Response from . on 1 Dec 2022
Dear Vincent, Thank you for your lovely review, It's wonderful to hear that you had such a great stay with us and we really appreciate your feedback.We look forward forward to welcoming you back again soon.RegardsRebecca - Front Office Team Leader

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the history of the building
Stayed 1 night in Nov 2022
Response from . on 27 Nov 2022
Dear Dianne,Thank you for your wonderful review.It's great to hear that you had a nice stay with us and that you enjoyed the historical nature of our lovely building.We hope to see you again soon.RegardsRebecca - Front Office Team Leader

10/10 Excellent

Evan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Check in was seemless. Room was easy to get to via lift or stairs. Internally the room was perfect, bed was very perfect. Very central to everything.
Stayed 1 night in Nov 2022

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2022
Response from Quest Ballarat Team on 3 Oct 2022
Dear Monica - Thank you for the 5 star review, we really appreciate it. We're pleased that you found our central location to be great.We hope to see you again at Quest Ballarat sometime soonKind Regards

10/10 Excellent

Rowena

Stayed 3 nights in Sep 2022
Response from Quest Ballarat on 9 Nov 2023
Thanks Rowena for the great rating - we hope to see you again soon at Quest Ballarat Kind regards - Sandy

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service. I will not be travelling here again.
Stayed 1 night in Sep 2022
Response from Quest Ballarat Team on 27 Sept 2022
Dear Jessica Thank you for the review even though you did Not arrive or stay at our property on the date your booking was made for. We did, however, contact you on a few separate occasions prior to your booked arrival date with NO response until you made contact 5 days after the date you were booked to stay! Unfortunately as the Non refundable booking date had already passed no amendments could be made, as per the terms and conditions agreed to when making the booking.We wish you well in your future travelsRegards

10/10 Excellent

Nuria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment had everything we needed. Super comfy rooms and convenient. The only thing is the floors could have been cleaner, my son had black feet after walking barefoot.
Stayed 3 nights in Sep 2022
Response from Sandy on 27 Sept 2022
Dear Nuria - Thank you for the 5 star review, we really appreciate it. I'm thrilled to see that you found our Two Bedroom Executive apartment to be so comfy, they are great for a family stay. I am sorry however that the floor wasn't as clean as you would have liked, I have brought that to the attention of the Housekeeping team to rectify.We hope to see you again at Quest Ballarat Kind regards

8/10 Good

dinglan

Stayed 2 nights in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service
Need to have adequate smoking area.
Stayed 1 night in Sep 2022
Response from Quest Ballarat Team on 26 Sept 2022
Dear David - Thank you for your review, we appreciate it. We do have a central courtyard where smoking is permitted as ll our apartments are Non Smoking.We hope to see you again at Quest Ballarat Kind regards

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff, good location
Stayed 1 night in Sep 2022
Response from Quest Ballarat Team on 26 Sept 2022
Dear Claire - Thank you for your review, we really appreciate it. I'm pleased to see that you found our central Ballarat location good and our staff friendly - it make a difference to your stayWe hope to see you againKind regards

10/10 Excellent

Sharna

Stayed 1 night in Aug 2022
Response from Quest Ballarat Team on 30 Aug 2022
Dear SharnaThank for the wonderful 10/10 rating - we really appreciate itKind regards

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I had an amazing stay. The Hotel was clean, comfortable and peaceful
Stayed 1 night in Aug 2022
Response from Quest Ballarat Team on 23 Aug 2022
Dear SeanThank you so much for the wonderful review and the 10/10 rating. We are thrilled that you found your stay to be comfy & peaceful, even effortless!We look forward to seeing you again soon at Quest BallaratKind regards

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely refurbished building
Lovely old building which has been refurbished beautifully. Nice size bedroom, bathroom & kitchenette. The Bed was really comfortable. Location is great for shopping & walking to restaurants.
Stayed 2 nights in Aug 2022
Response from Sandy on 17 Aug 2022
Dear Wendy - Thank you so much for the wonderful 10/10 review, we really appreciate it. I'm pleased that you found the bed to be so comfortable they have been replaced in the entire property in the last few months. We hope to see you back at Quest Ballarat again sometime soon. Kind regards

10/10 Excellent

Sentiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean.
Stayed 2 nights in Jul 2022
Response from Quest Ballarat Team on 1 Aug 2022
Dear Sentiago - Thank you so much for the wonderful review. We hope to see you back at Quest Ballarat again soon Kind regards

10/10 Excellent

Shanae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Stayed 1 night in Jul 2022

10/10 Excellent

Gaylene

Travelled with group
Liked: Staff & service, property conditions & facilities
Great property. Close to everything
Stayed 1 night in Jul 2022
Response from . on 5 Jul 2022
Thank you for your wonderful review Gaylene, It's great to hear that you had such a lovely stay with us and that our close proximity to town was convenient for you. We hope to see you again soon at Quest Ballarat. Kind Regards Rebecca

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay had everything we needed and great location
Stayed 2 nights in Jun 2022
Response from Quest Ballarat on 15 Jun 2022
Dear Frank - Thank you for the wonderful review, we really appreciate it. Our central location makes for easy access to just some of what Ballarat has to offer. We hope to see you again soon Kind regards

10/10 Excellent

Heather

Stayed 2 nights in Jun 2022