Ratings based on 874 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Golden, BC

Great stay for the family

Posted 18-Sep-2017
Cons: see above describtion
The hotel staff were very professional. The room was well kept and clean. The only downside to the stay was the condition of the amenities. The hotel pool area although functional is well overdue for some required maintenance. The pool require new paint as rust stains are visible in numerous places. The rails to assist in getting out of the pool are broken and have only been patched with duct tape. The sauna radiator is ready to fall of the wall the mounting brackets need replacing. The hot tub was over chlorinated which would suggest it isn't being cleaned regularily. The water slide worked very well and was quite enjoyable.
3 out of 5
by A verified traveller from ont

dated

Posted 12-Sep-2017
Pros: O
Cons: Tear it down.
Location: Terrible but the view is nice.
not what I expected. needs lots of work. Old and very noisy with tour buses parked next to my room. Staff not very friendly.
Comment from Hotel Management
16-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your experience, we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

spacious, comfortable .

Posted 08-Sep-2017
Pros: slept well. quiet, clean and comfortable bed.
Cons: n.a.
Location: we enjoyed the delicious restaurant beside it.
the check in service was efficient. the room was clean, quiet and overall comfortable.
Comment from Hotel Management
08-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your experience Dorcas, we are glad you enjoyed your stay and hope to see you again in the near future!
3 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Older rooms but perfect for a quick stay

Posted 08-Sep-2017
Pros: Convenience, breakfast, staff were very nice
Cons: Renos to the rooms, some noise proofing.
Location: We went to see Boo the Grizzly! Great little adventure.
Stopped in Golden to break up our drive. Rooms were clean, though dated and quite noisy. Comfortable and convenient, we would stay here again! The continental breakfast was great! Waffles were so good :)
Comment from Hotel Management
08-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thanks for your feedback Eileen, we're glad you enjoyed your adventure through the Rockies! We hope to host you again on your next trip!
4 out of 5
Recommended
for Families
by A verified traveller from Vancouver

Great kitchenette, really fun pool

Posted 06-Sep-2017
Pros: The kitchen, the pool, the staff
Cons: More fruit available for breakfast and some non-dairy options like almond milk would be amazing!
Location: Golden is a beautiful town and so close to some of the most beautiful mountains in the country. This is a great area for viewing wildlife, hiking
We were very happy with our kitchen, don't know why they call it a kitchen"ette" with a full sized fridge and stove. We had a great time in the pool, the staff were kind and the room super clean. We would stay here again without hesitation.
Comment from Hotel Management
06-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for your feedback and sharing your experience with us Steph, we are very glad that you enjoyed your stay. We hope to see you again soon.
3 out of 5
by A verified traveller from Carstairs, AB

In need of some work

Posted 05-Sep-2017
Pros: price
Cons: see review above
Location: nothing to do nearby. would not stay in Golden again
One glaring issue was that the smoke detectors were 8 years overdue from being replaced (had a 1999 manufacture date). Pool area is very dark (poorly lit) and I had to find all of the switches to turn them on. Rooms are ok, beds are comfortable and linens were clean.
Comment from Hotel Management
07-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for your detailed response Murray, we appreciate your comments and will look into the issues you mentioned. We are thankful for you sharing your experience with us.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in gorgeous setting

Posted 03-Sep-2017
Quiet rooms and tasty breakfast. Didn't get a chance to try the pool but it would have been fun probably.
Comment from Hotel Management
04-Sep-2017 by Manager, Hotel Management
We appreciate your time taking to review us. Please come again!
3 out of 5
by A verified traveller

Posted 01-Sep-2017
Rooms were okay, I was expecting more comfort for this price. Pool water was cold.
Comment from Hotel Management
02-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thanks for your feedback Rick, we appreciate you sharing your experience and will take your suggestions under advisement. We hope to see you again in the future.
3 out of 5
by A verified traveller

Keep driving if you can past Golden.

Posted 31-Aug-2017
We drove from Vancouver to Golden and on hindsight we should have continued on the Trans Canada to Banff or Canmore. Hotel was ok. A bit tired but it was the cost. $250 with tax for one night is very high. The extra hour would have taken you to Canmore.
Comment from Hotel Management
03-Sep-2017 by Jessica, Assistant Manager, Hotel Management
We understand that the summer market fluctuations can catch people off-guard when they do no inquire on rates before travelling. But we can assure you, that we are on par with other hotels in our area. Golden, as well as Banff, is considered a resort community and we are usually fully booked every day in the busy summer season. I would also mention, Can more can be upwards of 2+ hours away when factoring summer travel conditions. Thank you for your feedback, we appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveller from Victoria

Good for 1 night stay

Posted 31-Aug-2017
Its overpriced in the way that its not updated not super clean (not super dirty either) and the wifi was super slow. During one of our nights here our bathroom sink was actually in the common area which was pretty annoying and loud (make sure you dont book the room with 1 king and 1 double bed!). However, the breakfast was good (waffles scrambled eggs oatmeal yogurt, etc) and the pool is nice if you have kids. It was ok for 1 night and while it was overpriced, the other hotels in the area were more expensive and had similar reviews. Oh, and you can check-in anytime which was super handy! (On the last night we arrived after midnight).
Comment from Hotel Management
01-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for your feedback Cici, we appreciate your comments. We will take your input under advisement and use your suggestions to continue to improve our standards. We are also continuing to work on our renovations, however, we put some projects on hold till after the busy summer season. Thank you again for taking the time to leave your review, your experience is greatly valued.