Ratings based on 893 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from leduc AB

Posted 02-Nov-2017
The front desk girl was very friendly but the beds were uncomfortable the blankets thin and the hot tub wasn’t hot.
Comment from Hotel Management
03-Nov-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your experience with us Justin, we appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Oct-2017
Nice for a quick stop. Free breakfast was good. The coffee machine in our room was not cleaned out (mystery fermenting tea leaves) and the fridge smelled gross. Beds were mediocre comfort.
Comment from Hotel Management
03-Nov-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your comments, we will address this with our housekeeping department immediately.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2017
The room was clean but cold. It took a long time to worm up but the heater was not loud
Comment from Hotel Management
20-Oct-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for your feedback, we appreciate your comments and are glad to hear you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from chilliwack bc

Well located hotel, quiet, yet close to highway.

Posted 04-Oct-2017
Checkin was processed well and location of hotel is quiet for being so near the highway. Unit was clean and comfortable. Restaurants nearby, easily within walking distance. We would stay there again.
Comment from Hotel Management
05-Oct-2017 by Jessica, Assistant Manager, Hotel Management
Thanks for sharing your experience with us, we look forward to seeing you again on your next trip through the Rocky Mountains.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

Nice location, easy to find from highway.

Posted 26-Sep-2017
Friendly and helpful staff made it an easy process to check in and check out. Complimentary breakfast was welcome. Down side, hot tub and pool were not adequately heated.
Comment from Hotel Management
28-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for your feedback David, we value your comments and appreciate you taking the time to leave us your information. We hope to see you again soon on your next trip through the Rockies!
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna BC

Enjoyed the stay

Posted 24-Sep-2017
When I got to the hotel, everything was set.Got the keys, enjoyed the big tv, had a great sleep. Breakfast at the hotel had a lot of choices. Overall I enjoyed my stay.
Comment from Hotel Management
28-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thanks for your feedback Gord, we appreciate you taking the time to share your experience and we look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Golden, BC

Great stay for the family

Posted 18-Sep-2017
Cons: see above describtion
The hotel staff were very professional. The room was well kept and clean. The only downside to the stay was the condition of the amenities. The hotel pool area although functional is well overdue for some required maintenance. The pool require new paint as rust stains are visible in numerous places. The rails to assist in getting out of the pool are broken and have only been patched with duct tape. The sauna radiator is ready to fall of the wall the mounting brackets need replacing. The hot tub was over chlorinated which would suggest it isn't being cleaned regularily. The water slide worked very well and was quite enjoyable.
Comment from Hotel Management
20-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for taking the time to share your experience with us Eric, as well as for pointing out some areas of improvement for us. We have been working quite hard this summer to address some maintenance concerns while minimizing guest impact, so moving into off season we are gearing up to make some major changes for your future stays. We value your comments and look forward to see you during our progressions to hear your feedback again! Thanks for staying.
3 out of 5
by A verified traveller from ont

dated

Posted 12-Sep-2017
Pros: O
Cons: Tear it down.
Location: Terrible but the view is nice.
not what I expected. needs lots of work. Old and very noisy with tour buses parked next to my room. Staff not very friendly.
Comment from Hotel Management
16-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your experience, we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

spacious, comfortable .

Posted 08-Sep-2017
Pros: slept well. quiet, clean and comfortable bed.
Cons: n.a.
Location: we enjoyed the delicious restaurant beside it.
the check in service was efficient. the room was clean, quiet and overall comfortable.
Comment from Hotel Management
08-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thank you for sharing your experience Dorcas, we are glad you enjoyed your stay and hope to see you again in the near future!
3 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Older rooms but perfect for a quick stay

Posted 08-Sep-2017
Pros: Convenience, breakfast, staff were very nice
Cons: Renos to the rooms, some noise proofing.
Location: We went to see Boo the Grizzly! Great little adventure.
Stopped in Golden to break up our drive. Rooms were clean, though dated and quite noisy. Comfortable and convenient, we would stay here again! The continental breakfast was great! Waffles were so good :)
Comment from Hotel Management
08-Sep-2017 by Jessica, Assistant Manager, Hotel Management
Thanks for your feedback Eileen, we're glad you enjoyed your adventure through the Rockies! We hope to host you again on your next trip!