Screw Up and Very Rude Receptionist
I did not, in fact, stay, because somehow the reservation got screwed up and was for the wrong date. We arrived when we had always intended, en route to Calgary on September 2 to be told that there was no room and that the reservation had been made for the 27th of August. I really do not think that I got that wrong, having been using Expedia for quite a few years, but in any event, there I was, with my wife and daughter, 10:30 pm on a holiday weekend in the National Park area. The receptionist was only interested in insisting that the mistake was mine because, he claimed, "our system never makes mistakes." This is a ridiculous and arrogant claim as every human system has errors. But regardless of how this happened, his sneering utter lack of empathy for our situation was incredible. I asked him if there were any other possibilities in the Golden area and after a very cursory check he said "no." Fortunately, as with much else, he was misguided. The hotel right next door, a very plain Jane but amicable place, did have rooms and was even showing a "Vacancy" sign in plain view from where this rude young man was working the desk. I will not be choosing Ramada again at any point (I'll be in touch with them separately) and have some grave doubts about whether to use Expedia too. I am no computer, so I cannot say exactly what happened—except that our trip was made much less pleasant largely because of a receptionist who really didn't care a hoot about our situation.
Comment from Hotel Management
12-Sep-2017 by Meva, Hotel Management
We looked into the matter, the reservation you made was indeed for the 27th of August. Unfortunately you booked for the wrong date, the 'young man' working was told by other hotels in the area they were sold out which is why he told you there wasn't many options left. He offered you the phone number to other hotels as well. Thank you for the review.