Most of the staff were friendly, and the hotel has a great location and view of the mountains. However, our room had a ton of sugar ants, it was disgusting. We called front desk and they said we could check the room next door if we wanted, but all of the first floor rooms had ants. In my experience, keeping a place clean deters ants. It was one of the most expensive hotels I have stayed at so I was disappointed about the ants and the staff not having a solution.
Comment from Hotel Management
08-Jun-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are happy to read that you enjoyed the mountain views. Thank you for giving our staff a special mention! However, we are deeply disappointed about your mentioned concern. We hope that you can treat this as an isolated incident and not the norm. We have reported this issue to the relevant department for further investigation. We hope that this incident will not hold you back from planning another stay with us.
Thanks & Regards!