Ratings based on 1,022 Verified Reviews

3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from B.C.

Not as convenient as the oter hotels in town.

Posted 18-Apr-2018
Sink didn't unplug. Cable to Tv didn't work the following morning. Breakfast was soso.
Comment from Hotel Management
19-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are disappointed to read your review. We apologize for all the inconvenience caused. We assure you that this is not the quality that we are known and loved for. We have reported all your mentioned issues to the relevant departments who will take the needful action. We hope to have another opportunity to better your experience here! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

On a road trip to Vancouver

Posted 14-Apr-2018
The room was good except the bathtub drain plug would not let the water drain. Anyway I jimmied it open so the water could drain, the front desk was great about the issue and let maintenance know right away. The pool water was too cold and the lining is falling off but the hottub was excellent. The breakfast was very good.
Comment from Hotel Management
16-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We apologize for the drain plug issue! Nonetheless, we are happy to learn that our staff members were able to assist you well. We have also shared your concern about the pool lining and water with our maintenance department. They will take the necessary action. We appreciate your positive comments about our breakfast and hot tub! We hope to have another opportunity to welcome you when your travels bring you back to Golden! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller

Sledding Comfort

Posted 09-Apr-2018
We do a lot of snowmobiling in the back country of golden Always a great place to stay and priced right
Comment from Hotel Management
16-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are delighted to read that you enjoyed your experience here. Positive feedback like this a true pay off for all our efforts! We sincerely appreciate your continued patronage and we look forward to welcoming you on your next visit to our beautiful town! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from Princeton

Nice view. Room is warm and cozy. Staff are great

Posted 05-Apr-2018
Pros: Nice clean, comfortable rooms. Great breakfast before heading out.
Cons: Hey maintenance crew fix the drywall properly. Don't put a piece of plywood up and paint over it.
Location: Traveling through.
Would recommend to those traveling. Breakfast was tastefully prepared.
Comment from Hotel Management
07-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are happy to learn that you found our rooms to be clean and comfortable. We appreciate your kind comments about our breakfast. We take guest feedback very seriously. It helps us determine which areas require improvement. We will be sure to inform our maintenance manager of your concern. We hope to have another opportunity to welcome you in the near future! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice hotel close to the mountains

Posted 01-Apr-2018
Is good to stay there.We liked the room. It has a nice view and reasonable breakfast
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your wonderful feedback with us. We are delighted to read that you found our facility and amenities to your liking. We appreciate your positive comments. The views are indeed, breathtaking. We are fortunate to be located at such a pristine spot. We look forward to your next visit to our beautiful town! Thanks & Regards!
5 out of 5
Recommended
for Everyone
by A verified traveller

Quick and easy check in

Posted 31-Mar-2018
Easy check in clean rooms and good internet. Easy check out and good location along the hey for east access
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are happy to read and check in and check out were seamless for you. We sincerely appreciate your time and business. We hope to have another opportunity to welcome you in the not too distant future! Thanks & Regards!
3 out of 5
by A verified traveller from Calgary

Hotel is an OK one night stay passing through

Posted 30-Mar-2018
Breakfast was good, the heating and ventilation system has many noises making it difficult to sleep. The coffee machine did not function correctly and the washroom sink is very slow to drain.
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We're disappointed to learn that your stay was not upto the mark. We have shared all your concerns with the relevant departments. They will take the needful action. We hope to have the opportunity to better your experience here in the future! Thanks & Regards!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great motel

Posted 26-Mar-2018
Very clean, comfortable beds and bedding. Very good breakfast, nice big room.
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We are delighted to read that you were happy with your experience staying here. We sincerely appreciate all your positive remarks. We hope to have another opportunity to welcome you when your travels bring you back to Golden! Thanks & Regards!
2 out of 5
by A verified traveller

Posted 26-Mar-2018
Changed rooms three times before finding one with a working bathroom.
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. We apologize that your experience was not satisfactory. We assure you that this is not the quality that we are known and loved for. We have shared your feedback with the management who will take the needful action. We hope to better your experience here in the future! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2018
Pool room needed more pool towels. Kids had fun in the pool and enjoyed the water slide. Since the walkway to the pool is outside, the pool entrance area is not well designed. No place to store outdoor clothes or shoes at the pool.
Comment from Hotel Management
04-Apr-2018 by GK, Hotel Management
Thank you for sharing your feedback with us. Pool towels are always stored at the front desk and guests are informed of this at the time of check-in. We apologize if our front desk associate failed to provide you with this information. We do have shelves and wall hooks and a seperate area for shoes as well. Nonetheless, we have shared this feedback with the management. We hope to have another opportunity to better your experience here! Thanks & Regards!