Ratings based on 118 Verified Reviews

3.9 out of 5
70% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Comfortable and Cosy Lodge

Posted 04-Jan-2018
We enjoyed our recent stay, would definitely recommend. We stayed over New Year’s Eve and enjoyed our view of the fireworks from our room.
Comment from Hotel Management
09-Jan-2018 by Dave, Hotel Management
Hi Sam, Thank you for your review regarding your stay at Copper Horse Lodge. We are all delighted that you enjoyed your stay and would definitely recommend to others, thank you so much as your comments are much appreciated. Best regards, Dave Woodman GM
5 out of 5
Recommended
for Couples
by A verified traveller

Gorgeous Lodge in the mountains

Posted 03-Jan-2018
We thoroughly enjoyed our stay at the Copper Horse Lodge. We were promptly checked in to our sizeable room complete with window seat, lounge chair, fridge, TV, king size bed and very luxurious shower. The lodge has a great atmosphere, with a lovely lounge area in the lobby with an open fire and board games. After hearing mixed reviews about the breakfast we lowered our expectations but were more than happy with the hot and cold buffet provided. Sausages, bacon, eggs, beans, cereals, yogurt, pastries, juice, tea & coffee, all very tasty. We'd definitely stay at the Copper Horse Lodge again.
Comment from Hotel Management
09-Jan-2018 by Dave, Hotel Management
Hello Sarah, Your review is a very welcome one and we are absolutely thrilled with the comments you have made. Your feed back is extremely helpful to the staff and very rewarding. we are pleased that you would stay again with us when the time arrives, we look forward to seeing you. Best regards, Dave Woodman GM
3 out of 5
by Frances

This traveller left a rating score only Posted 18-Sep-2017 on Hotels
2 out of 5
by A verified traveller from Ottawa

Great view

Posted 15-Sep-2017
Pros: Mountain view and air.
Cons: Truth in advertising. Improved amenities like more towels, filled soap dispenser, more glasses. Regular dusting would help.
Location: Not much to do except in ski season.
Not as advertised. Nothing deluxe or suite. It was quite basic, more like a large hostel room.
2 out of 5
by Helen

Posted 14-Sep-2017 on Hotels
The attendant was helpful when we arrived but was not available to handle problems such as old and sparse linens, broken TV, hot tub, other disappointments. The room furnishings were old and worn out. This room was not what we expected.
4 out of 5
by A verified traveller

Posted 13-Sep-2017 on Hotels
The room and location were great besides none of the glassware being cleaned and having to notify staff and then wait 40 minutes for the breakfast to be set up.
1 out of 5
by A verified traveller from Ohio

Lack of understanding

Posted 23-Aug-2017
Riding on motorcycle through forest fires to get there, sensitivity to smoke . Was told road had just reopenes due to visibility. Checked on room and would have kept coming if there was air conditioning but the thought of breathing smoke all the way there and then sleeping in it was too much. Tried to cancel .was told had to go through expedia, tried that and turned around to ride back out of it and got another room with ac and learned layer no refund . No understanding of circumstances
Comment from Hotel Management
09-Sep-2017 by Dave, Hotel Management
Hi, thanks for the review albeit a one sided one. making a cancellation on the day of arrival and with a 'Non refundable rate' shows a different picture to the one you give. Wildfires sadly have been burning in the BC Province for months, maybe insurance would have helped. As was mentioned to you, there were no issues in the area of smoke or fires and other motor bike riders continued with their journey.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and staff

Posted 23-Aug-2017
Cons: AC would have been nice. The room did have a fan, but it was a tabletop model on the floor. Would have preferred a stand model so it was higher up.
Excellent place to stay, not a typical "hotel" but more of a family atmosphere. Would stay here again in a heart beat.
3 out of 5
by A verified traveller from Ajax, ON

Nice lodge but needs better room cleaning

Posted 20-Aug-2017
Pros: Lovely location and rustic lodge style
Cons: Room cleanliness
The Copper Horse is a nice hotel overall but the room was far less than expected on the cleanliness front. Shower stall had lots of mold buildup and the tiled seat had a significant layer of dust. There were 2 very visible spider webs in the ceiling and lights that had been there a while. The coffee counter above the fridge was covered in dust, there was an open packet of sugar and someone's medication pill lying behind the coffee maker. Had to ask for Kleenex and the advertised robes on arrival as there were none in the room but the young man at reception quickly sorted that out for us. Pillows are in need of replacement. Dinner at Corks pub was great and the breakfast was complete, good and had great, friendly service from the one young lady on duty. More attention to cleaning and some details and this would be a really nice and different experience!
5 out of 5
by Gordon

Small, quiet

Posted 17-Aug-2017 on Hotels
Quiet. Great food. Met nice people from far away