Ratings based on 70 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

We got a charge out of it.

Posted 18-Aug-2017
Pros: Clean and tidy.
Cons: See former comments.
We had sparks from an outlet and a wall light fixture when trying to use them. We were fortunate that we didn't receive a shock from them. An upper window wouldn't close as the bar to it had become detached. This was important as there was smoke in the air from forest fires. The fellow running the place was hard to get a hold of during the day. He nor his partner didn't seem to be around the office very much, if at all.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Aug-2017
Nice place to stay. Very quiet. The distance between units are good, so you are not disturbed by anyone. The hotel is hard to find. Our GPS directed to a wrong place.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Little bit inconvenience but very nice.

Posted 06-Aug-2017
Pros: The roomy live space and the remote wildness.
Located in Golden, it is little bit hard to find and 25 + miles away from Lake Louise. Other than that, it is located at a very quiet and nice place with very nice wooden buildings. With regular hotel price, each house can live 5-6 people, ideal for family vacation. There is kitchen, gas grill outside so you can cook yourself. The closest restaurant is at Golden. Room was clean. I tried TV but it appears no signal. But that may not be a bad thing since we came here to escape from modern city life.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Brilliant chalet in quiet area. Comfy sleep for6

Posted 03-Aug-2017
Very nice chalet with loft. 1 bedroom downstairs with queen and 1 large (Q or D) and 2 single in loft. Equiped kitchen. Quiet area. 2 bathrooms. We enjoyed it. Easy access to Banff and parks
Comment from Hotel Management
05-Aug-2017 by Tammy, Hotel Management
We appreciate you taking the time to provide feedback and are glad that you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from winnipeg

Best family vacation ever at chancellor peak

Posted 24-Jul-2017
Spacious, clean, cozy , amazing cabins for families. We loved it. Away from Golden city,right across a river.
Comment from Hotel Management
26-Jul-2017 by Tammy, Hotel Management
Thanks for your feedback. We are glad that your enjoyed your stay.
2 out of 5
by A verified traveller from Charlotte, NC

Not as advertised!

Posted 05-Jul-2017
Pros: View and location
Cons: Customer service and amenities
Location: Alpine River Rafting Golden
We arrived after check-in to a locked office and no one in sight to assist. We called the number posted on the office door and waited for someone to arrive. Following check-in, we were shown to our chalet where the dirty linen from the last occupants was stacked on our porch. It remained there for the next two days. We were told immediately the internet access would be poor and this was an understatement at best. The television cable connection was out the entire week. When we reported it on the second day, we were told the man who serviced the cable "hates coming here" and it was unlikely the cable would be repaired. When we left at the end of the week, there had been no cable service. The beds were uncomfortable and there were no fitted sheets. We ran out of towels during our stay and with the the office consistently closed, it was very difficult to find anyone to assist without making calls. On a positive note, the view was lovely. The chalets themselves are quite beautiful. If you wish to escape phones, cable and internet, this is a perfect lodging choice. If you have a strong desire for a comfortable bed, long lasting access to hot water and modern conveniences, you may want to reconsider.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good place

Posted 29-Jun-2017
Overall it's not bad, I like it. But you need to bring a spray because there are millions of mosquitoes. And wifi signals bad.
Comment from Hotel Management
01-Jul-2017 by Tom, Hotel Management
Thanks for leaving your review. It is a nice place. We are looking for a way to make the Wi-Fi better.
4 out of 5
by Stephanie

nice quiet location

Posted 17-Apr-2017 on Hotels
great, would be good if you could just do a one night stay en-route to west coast etc
5 out of 5
Recommended
for Everyone
by A verified traveller

A very nice place to relax

Posted 01-Apr-2017
We had a good time. Wonderful view, a friendly family environment. Definitely I will be more than happy to go back. I highly recommended it.
Comment from Hotel Management
03-Apr-2017 by Tom, Hotel Management
Thank you very much for your kind word. We would welcome you back.
5 out of 5
by Amy

Beautiful chalets in the Rocky Mountains!

Posted 27-Jan-2017 on Hotels
Wonderful chalets in the Rocky Mountains! We were two families staying there for a weekend of cross-country skiing with 4 children. The chalets are spacious and comfortable, and the kitchen is well-equipped. A half-hour drive to Golden, and a half-hour drive to Lake Louise, so a great location for winter activities! Would love to come back in the summer too. The only thing I would change is to have a proper dining table instead of the bar stools around the kitchen island -- those are a bit trickier for young children. Plus a table would be easier for playing board games at night too. But a minor detail! Everything else was just lovely!
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
We are so happy that you enjoyed your stay with us. Some of our chalets do have tables instead of an island so if you decide to visit us again, please ask for a chalet with a table. We appreciate you taking the time to post your feedback.