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Reviews of Best Western Mountainview Inn

2.5 out of 5
Best Western Mountainview Inn
1024 11th Street N, Golden, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 398 out of 987 reviews" "
Rating 8 - Good. 415 out of 987 reviews" "
Rating 6 - Okay. 121 out of 987 reviews" "
Rating 4 - Poor. 31 out of 987 reviews" "
Rating 2 - Terrible. 22 out of 987 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ragaie

Travelled with family
Liked: Cleanliness, staff & service
Staff is very friendly and cooperative. Drainage system seems to be old. The W.C got clogged and they offered us to use another one in another room which was helpful for us. The pool is clean and the parking was completely empty. There was a floor under renovation during our stay.
Stayed 2 nights in Apr 2024
Response from GS on 13 Apr 2024
Dear Ragaie, thank you for sharing your most recent stay. We appreciate your feedback and hope to see you again soon. Sincerely, GS

6/10 Okay

Yoones

Disliked: Staff & service
They knocked on the door at 8 am to do room service service which disrupted my sleep. Who does that at 8 am?! Asked them to come back later. They never did. The room missed a hair dryer. Had to wait a bit to get one after I asked for it. The breakfast was good though. And the room was clean. The mattresses were not as comfortable. Too soft.
Stayed 1 night in Mar 2024
Response from GS on 6 Apr 2024
Dear Yoones, thank you for sharing your feedback. Sorry to hear that you were disturbed during your stay. This is not a practice we use and will be sure to review with the housekeeping staff. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely, GS

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GS on 4 Apr 2024
Dear Stephen, thank you for completing a review of your recent stay. We value your feedback and hope to see you again soon. Sincerely, GS

10/10 Excellent

Shannon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean property
Stayed 1 night in Mar 2024
Response from GS on 2 Apr 2024
Dear Shannon, thank you for your feedback. We appreciate your business and hope to see you again soon. Sincerely, GS

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful!
Stayed 1 night in Mar 2024
Response from GS on 1 Apr 2024
Dear Kathleen, thank you so much for your feedback. We will be sure to share with the staff and hope to see you again soon. Sincerely, GS

8/10 Good

Bert Vander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of train noise, but what can you except in the mountains.
Stayed 1 night in Mar 2024
Response from GS on 18 Mar 2024
Dear Bert, thank you for your feedback and for sharing your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

Tsetan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice. good breakfast.
Stayed 1 night in Mar 2024
Response from GS on 17 Mar 2024
Dear Tsetan, thank you for taking the time to share your most recent stay. We truly appreciate your feedback and hope to see you again soon. Sincerely, GS

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to stay here
Stayed 3 nights in Mar 2024
Response from Guest Services on 14 Mar 2024
Dear Michael, thank you for your feedback and continued support. We hope to see you again soon . Sincerely, GS

6/10 Okay

Devin

Stayed 1 night in Mar 2024
Response from GS on 31 Mar 2024
Dear Devin, thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden. Kind regards, GS

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, amenities
Very average hotel, very expensive.
Stayed 1 night in Feb 2024
Response from Reena & BW Mountainview Inn Team on 29 Feb 2024
Thank you Robert for letting us host you during your recent stay in Golden. We look forward to showing our upcoming renovations to improve the property washrooms. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Steven

Stayed 3 nights in Feb 2024
Response from GS on 20 Mar 2024
Dear Steven, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reena & BW Mountainview Inn Team on 25 Feb 2024
Thank you for being our guest, and choosing BW Mountainview Inn during your trip to Golden. We loved provided a clean, comfortable large suite to unwind in, whilst starting your day with a fresh hot breakfast buffet. We look forward to seeing you again soon.

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy checkin, breakfast was great options, other than a yappy little dog across the hall our stay was nice. Pillows are small though but we had 2 each.
Response from Reena & the BW Team on 23 Feb 2024
Thank you Alexandra for choosing us as your primary accomodation choice in Golden. It was a pleasure to offer you exceptional service, and great breakfast to start your day of travels. We loved having you, and look forward to seeing you again in the near future.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reena & the BW Team on 23 Feb 2024
Thank you Brandon for electing to stay with us as your primary accomodation choice in Golden! We're happy to have provided you with a great nights rest, and wonderful breakfast in the morning to commence your travels. We look forward to seeing you again soon.

10/10 Excellent

Krista

Stayed 1 night in Feb 2024
Response from GS on 20 Mar 2024
Dear Krista, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

6/10 Okay

Stéphane

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Services on 23 Jan 2024
Dear Stephane, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again. Kind regards, GS

2/10 Terrible

Ariesh

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I was checking in that staff member was amazing and I was so pleased. Went down hill from there: The facility had a pool however there was a sign posted that the water was low temperate and we could not use it. In the morning when we went to eat breakfast the front desk clerk rudely told us that it was dine in only. I told the staff that we had a dog and he said not his problem. I asked if we could leave the dog alone in the room and he said no that is against the pet policy that I signed at check in. I asked could we then bring our dog to eat our included breakfast he said no. After a bit of back and forth he said only 1 person could take thier food back to the room. We were a group of 4 so one person had to eat alone in the room. I can understand that maybe some people take lots of food and maybe pack it for later. I even offered for him to see our plates and there wouldn’t be extra food taken.He kept saying because it was a hot breakfast we can’t take to our room. I had stayed at a best western 4 days before this trip and they had a much better hot breakfast and there was no rule of eating dine in only. Like I said I can understand the need for the rule but there was no need to be rude and if you are a pet friendly hotel you should have some ways around dine in only. Making family members eat breakfast seperate from each other and 1 person eating in the room alone is bad especially since it’s the start of a new year.
Stayed 1 night in Jan 2024
Response from Guest Services on 23 Jan 2024
Thank you for your feedback.

8/10 Good

Pradip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very friendly and helpful!
Stayed 1 night in Dec 2023
Response from Guest Services on 7 Jan 2024
Dear Erin, thank you so much for your kind words. We hope you enjoyed your stay in Golden and hope to see you again soon. Sincerley. GS

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Golden . Super dig friendly and accommodating, friendly staff.
Stayed 4 nights in Dec 2023
Response from Guest Services on 1 Jan 2024
Dear Michael, thank you for your feedback and for taking the time to write a review. We hope to see you again soon. Sincerely, GS

6/10 Okay

TERRY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 1 Jan 2024
Dear Terry, thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Kind regards, GS

8/10 Good

Lindsay

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent in very way. The Expedia platform didn’t properly book our required pet friendly option with them but the staff were flexible and able to remedy it.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Dear Lindsay, thank for taking the time to share your feedback. Great to read our staff was able to remedy any concerns. We hope you had a great time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent
Stayed 1 night in Dec 2023
Response from Guest Services on 22 Dec 2023
Dear Linda, thank you for your feedback. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Guest Services on 22 Dec 2023
Dear Jim, thank you for your rating. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

ROGER

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Dec 2023
Dear Roger,Thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

daron

Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Dear Daron, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

DAWN

Stayed 1 night in Nov 2023
Response from Guest Services on 16 Dec 2023
Thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 Good

Timothy Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 26 Oct 2023
Dear Timothy, Thank you for your feedback and for taking the time to score your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 Excellent

Kartikkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel with clean rooms and good staff. Nice breakfast too !!
Stayed 1 night in Oct 2023
Response from Guest Services on 14 Oct 2023
Dear Kartikumar, thank you for your feedback and sharing your review. We appreciate your business and hope to see you again soon. Sincerely, GS

8/10 Good

Eldon

Stayed 1 night in Oct 2023
Response from Guest Services on 31 Oct 2023
Dear Eldon, thank for taking the time to score your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon.

10/10 Excellent

Keith, Edmonton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best hotel I’ve stayed in at Golden. Highly recommend. Great value and extremely clean. The rooms have both a microwave and fridge.
Stayed 2 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
Dear Keith, thank you for taking the time to post a review of your recent stay. We are glad to see that you enjoyed the accommodations and we hope you had a wonderful experience. We appreciate your feedback, and look forward to seeing you again. Sincerely, GS

6/10 Okay

melvin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
i found the property was in need of upgrading it was not modern at all i would not stay there again
Stayed 1 night in Oct 2023
Response from GS on 9 Oct 2023
Dear Melvin, thank you for your feedback. We hope you enjoyed your time in Golden

8/10 Good

Mary Lou

Travelled with partner
The breakfast time needs to be extended to 10 am, as this is generally the expected time . Promptly at 9:30, the food was quickly removed, leaving some guests feeling very rushed.
Stayed 1 night in Oct 2023
Response from Reena & BW Mountainview Inn Team on 8 Oct 2023
Thank you for choosing BW Mountainview as your primary accommodation choice in Golden. We shall certainly take your feedback into consideration as we want our guests to feel at ease in the morning whilst enjoying their complimentary hot breakfast on us. Safe travels, and we look forward to your return visit.

10/10 Excellent

roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 1 night in Oct 2023
Response from Guest Services on 14 Oct 2023
Dear Roger, thank you for your feedback and sharing your review. We appreciate your business and hope to see you again soon. Sincerely, GS

8/10 Good

Jacki

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly private area. Free cookies and tea, coffee and free breakfast. I am tall tho so the toilet was too short for me
Stayed 3 nights in Sep 2023
Response from Reena on 5 Oct 2023
Thank you Jacki for your wonderful feedback regarding your most recent stay. We love to make personal touches such as welcome cookies. We're glad to hear the free breakfast made for a wonderful checkout after a good nights rest. We are really excited to be completing a bathroom renovation this upcoming year, and hope you'll be wowed by our ongoing effort to take feedback and provided superior experiences. Safe travels, we look forward to seeing you again soon.

6/10 Okay

John

Travelled with partner
Disliked: Amenities
The arm chair is filthy and floor is wet under tables along the wall. This place is used by heavy equipment operators of construction companies.
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Oct 2023
Dear John, thank you for your feedback and we appreciate you taking the time. We will be sure to address with our cleaning staff. Sincerely, GS

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly place to stay for the night.
Stayed 1 night in Sep 2023
Response from Guest Services on 27 Sept 2023
Dear Susan, thank you for sharing a review of your recent stay. We appreciate your feedback and hope to see you again. Sincerely, GS

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Friendly staff. Great breakfast options. Nice rooms and comfortable beds
Stayed 2 nights in Aug 2023
Response from Guest Services on 27 Oct 2023
Dear Brian, thank you for your feedback and for taking the time to complete a review. Great to see you had a wonderful time and we hope to see you again soon. Sincerely, GS

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Not a fan of pet's in hotel facilities.
Stayed 1 night in Sep 2023
Response from Guest Services on 25 Sept 2023
Dear Brian, thank you for your feedback. We hope you enjoyed your time in Golden. Sincerely, GS

6/10 Okay

Kirk

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on 27 Oct 2023
Dear Kirk, thank you for taking the time to score your most recent stay. We hope you enjoyed your time in Golden and hope to see you again. Sincerely, GS

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from GS on 20 Sept 2023
Dear Donald, thank you for taking the time to review your recent stay. We hope you enjoyed your time in Golden and hope to see you again. Kind regards, GS

10/10 Excellent

Carla

Stayed 1 night in Sep 2023
Response from Reena & BW Mountainview Inn Team on 8 Oct 2023
Thank you for your rating regarding your recent stay with us. We loved hosting you, and are pleased to hear you stay was exceptional! Wishing you safe travels, and we look forward to having you stay with us during your next visit to Golden.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 12 Sept 2023
Dear George, thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again. Sincerely, GS

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for an overnight visit
Stayed 1 night in Sep 2023
Response from Guest Services on 11 Sept 2023
Dear Gillian, thank you for your feedback and kind words. Great to ready you enjoyed your accommodations. Thank you again and we hope to see you again soon. Sincerely, GS

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on 12 Sept 2023
Dear Barbara, thank you for your review. We appreciate your feedback and hope to see you again soon. Sincerely, GS

8/10 Good

Samra

Travelled with group
Liked: Amenities, property conditions & facilities
Big room, clean, comfortable bed. Could use new pillows.
Stayed 1 night in Sep 2023
Response from Guest Services on 10 Sept 2023
Dear Samra, thank you for sharing your feedback. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location clean rooms quiet
Stayed 1 night in Sep 2023
Response from Guest Services on 10 Sept 2023
Dear Andy, thank you for sharing your feedback. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 Good

mark

Travelled with partner
Worked for us. Acceptable
Stayed 1 night in Sep 2023
Response from Guest Services on 6 Sept 2023
Dear Mark, thank you for your feedback. We hope you enjoyed your time in Golden. Kind regards, GS

6/10 Okay

ihsan a

Travelled with partner
Disliked: Amenities
It was very old and run down
Stayed 3 nights in Sep 2023
Response from Guest Services on 5 Sept 2023
Dear Ihsan, thank you for your feedback. We hope you enjoyed your time in Golden.

10/10 Excellent

MARIA FATIMA REGALA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent Riza M was just awesome! She gave us ideas and tips as to where to go in Golden, how to fix our schedule to get all those activities fit our overnight stay in Golden. She waa also very friendly yet very professional at the same time. BW is lucky to have her on the team!
Stayed 1 night in Sep 2023
Response from Guest Services on 4 Sept 2023
Dear Maria, thank you for taking the time to post a review of your recent stay. We are glad you had a great time, and that our amenities and staff made you feel at home. We will be sure to share your kind words with Riza. We appreciate your feedback, and look forward to seeing you again.