Two Bedroom Apartment - Ocean Views | View from room
Check availability

Reviews of Boulevard Towers

4 out of 5
Boulevard Towers
45 Broadbeach Boulevard, Broadbeach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 322 reviews" "
Rating 8 - Good. 121 out of 322 reviews" "
Rating 6 - Okay. 42 out of 322 reviews" "
Rating 4 - Poor. 16 out of 322 reviews" "
Rating 2 - Terrible. 6 out of 322 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kerry

Disliked: Cleanliness
The apartment was ok but very dusty
Stayed 2 nights in Dec 2023
Response from Terry on 28 Jan 2024
Thank you for your review and will pass on your comments to our housekeeper.RegardsTerry

6/10 Okay

Kevin

Travelled with family
The property was nice, and the people helpful but we had some issue I would mention. Reception was not open as published, it was holiday time, but no modification was published. We made our reservation more that 6 months in advance but still ended up on the third floor, which had a poor/obstructed view of the water. Wouldn't pay for a view if you are below the 4th floor (not worth it). Our living room AC unit leaked the entire time and a bucket was the only solution, but the floor still got wet. A call to reception resulted in a "sorry, you just have to live with it" response. Unit was surface clean but when you look close you can see missed areas - vents, windows, cracks, corners. Looks like updates have been done and surface inspection is positive, but felt a bit dated at same time. Hot tub/spa was warm, not hot. We were expecting a 5 star experience and felt more like 3. To be clear I would recommend this property if you can get above 4th floor and go in with an expectation that there will be issues, just would not rate a 5. I would give a 3 at best.
Stayed 2 nights in Dec 2023
Response from Terry on 6 Jan 2024
Sorry to hear about your issues and suggest next visit you contact us to discuss your preferences.FYI we are a self rated 4 star hotel having previously been inspected by official hotel rating service so not sure where you have read we are 5 star ?

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Terry on 30 Oct 2023
Hi DianaThank you for taking the time to post your review score which we appreciate and hope to see you back soon.RegardsTerry

8/10 Good

Linda

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
This property has only 4 units per floor, which is a plus. All units have a water view. The apartment was a good size and had a usable layout. Loads of kitchen bench space. Laundry room. The outdoor heated pool and spa most enjoyable. The grounds are very well kept. The underground parking is a bit squeezy. Information about late check-in when reception is closed, needs to be improved. It was very confusing when we arrived to find the glass door to the property closed and nobody answering the phone number displayed on the property size.
Stayed 3 nights in Sep 2023
Response from Terry on 3 Oct 2023
Hi LindaWe are pleased to hear you enjoyed our facilities and apologies for the after hours service which we have taken up with our service providers.RegardsTerry

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
incredible views... good for the mind and soul.
Stayed 5 nights in Aug 2023
Response from Terry on 25 Aug 2023
Hi JasonThank you for posting your review which we much appreciate and sounds like you had a nice relaxing stay.We look forward to welcoming you back soon.RegardsTerry

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean, modern, well run, and the views were exactly what we asked for
Stayed 2 nights in Jul 2023
Response from Terry on 25 Aug 2023
Hi PhilThank you for taking the time to post your review and good to know we met your expectations.come back soon.RegardsTerry

8/10 Good

Ken

Liked: Cleanliness, room comfort
10 Day Stay
Very good location, overlooking the beach and close to the main thoroughfare. The apartment was clean and comfortable with everything we needed. All amenities at the apartments were well taken care of, swimming pool, jacuzzi, and Sauna. Will look forward to returning.
Stayed 11 nights in Jun 2023
Response from Terry on 25 Jun 2023
Hi KenThank you for posting your review and glad to hear everything was to your satisfaction and look forward to welcoming you back soon.RegardsTerry

10/10 Excellent

Drue

Travelled with family
Liked: Cleanliness, room comfort
Good times.
Good stay. Property is in the perfect location across the street from the beach. Cafes and amenities are close by. Parking was easy. Weather was terrific. Very much a stress free and simple holiday.
Stayed 6 nights in Apr 2023

8/10 Good

Linda

Travelled with family, Travelled with family and small children, Travelled with partner
Unfortunately one lift stopped working, but was shortly fixed after a couple of days. Everything was very clean except the patrons or holiday makers themselves, they managed to leave rubbish each day under cushions on the pool deck or around the rubbish bins in the basement! I wondered if people have lost manners or just lazy!
Stayed 7 nights in Feb 2023

10/10 Excellent

Oleg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to ocean
Stayed 7 nights in Feb 2023
Response from Terry on 1 Mar 2023
Thank you for your great review score and we look forward to welcoming you back soon.

10/10 Excellent

Keirily

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely fantastic.Wonderful facilities and beautiful location.
Response from Terry on 13 Jan 2023
Hi KeirilyGlad to hear you had a great stay and hopefully we will see you back soon.RegardsTerry

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, property conditions & facilities
This apartment is ideally located and a good comfortable size for a family of four. There were a few minor issues such as the fan in the main bedroom only worked on the high setting which was very loud when trying to sleep. The TV set up was complicated (there were 2 TVs next to each other in the lounge) and we had to buy shampoo, shower gel, bin bags, washing up liquid, dishwasher and washing powder as none provided. Not a problem just wish we’d known in advance.

2/10 Terrible

Seema

Travelled with family
Disliked: Cleanliness, property conditions & facilities
booked the property for 3days starting on Sunday 2/Oct/22, got there at around 5pm, no one is available, on the itinerary doesn't say where to pick the keys from no answer on the phone, booked Merriott same day, Boulevard still took my money from my credit card, which was given to wotfi, upon explaining the situation to wotif, Boulevard is not returning my money, they are making money from families. should not be operating.
Response from Terry on 8 Dec 2022
We are disappointed to receive your review which is in fact incorrect as we have repeatedly offered a substantial refund. From what i understand on your arrival you did not follow the check in procedure on the after hour notices at the front door and on the reception counter which caused you some frustration and impatience which caused you to seek accommodation elsewhere.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness
Lovely apartment with ocean views. Thoroughly enjoyed our stay.
Response from Terry on 6 Dec 2022
Glad to hear you enjoyed your stay and hope to see you back soon.RegardsTerry

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, amenities
Location was great, right across from the water. Management was quick to respond to and repair broken blinds but I feel they were pretty obviously broken before we arrived. No dishwashing equipment or even a TeaTowel in the kitchen
Response from Terry on 6 Dec 2022
Thank you for your review and our housekeepers should have left the dishwashing liquid etc in your room so apologies if that was an oversight.RegardsTerry

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Awesome sunrise
It had everything we needed and was close to everything
Stayed 7 nights in Jun 2022
Response from Terry on 8 Dec 2022
Thank you for your great review score and we look forward to welcoming you back soon.RegardsTerry

8/10 Good

Jo

Liked: Cleanliness, amenities, property conditions & facilities
Location was amazing, has everything you need. Big issue, that mattress has got to go. I had probably 4 hours sleep max the whole time I was there, and that's because I gave up and slept on the lounge. Ensuite shower is a beast too. Otherwise, awesome thank you.
Stayed 2 nights in Oct 2022
Response from Terry on 16 Oct 2022
Hi JoThank you for your review and sorry about the bed which we have never had a complaint before but will check it out. Look forward to seeing you back soon.RegardsTerry

6/10 Okay

Fiona

Travelled with family
Liked: Cleanliness, amenities
Good location to beach and good two bedroom unit - We had 2 adults and 2 children so booking a two bedroom expectation was twin beds in ine room, however two queens configurations made it difficult for two teens . Location to broadbeach was good .
Stayed 5 nights in Sep 2022
Response from Terry on 16 Oct 2022
Hi FionaThank you for the review and the unit you were in is the only one we have 2 queen beds in so apologies if it did not suit your requirements and suggest next time call us to discuss bedding arrangements.

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Lovely apartment with amazing views
Stayed 4 nights in Sep 2022
Response from Terry on 16 Oct 2022
Hi JonathanGreat review score thank you and we agree the views are amazing.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room with a sea view was very clean and spacious. There was good sound proofing as we couldn't hear the traffic in our bedroom. The property is across the road from the beach and just a short walk to shops and restaurants.
Stayed 5 nights in Aug 2022
Response from Terry on 22 Aug 2022
Hi JudithGlad to hear you enjoyed your stay with us and we hope to see you back soon.RegardsTerry

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed, close to everything, properly managed, lovely views and surrounds .::would recommend return
Stayed 2 nights in Aug 2022
Response from Terry on 22 Aug 2022
Hi BarbaraThank you for your great review score and we look forward to welcoming you back soon.RegardsTerry

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The views, particularly from the higher floors of this property are spectacular.
Stayed 3 nights in Jul 2022
Response from Terry on 30 Jul 2022
Hi Gavin Thank you for your review and we agree the views are spectacular

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Great location, really clean amenity’s. Only negatives were lack of vacuum in the apartment and there was no cleaning equipment, not even a kitchen sponge.
Stayed 7 nights in Jun 2022
Response from Terry on 24 Jul 2022
Hi Emma hank you for your review and we agree our location is great. Each unit should have a vacuum cleaner which we will check and arrange a new one if required. Regards Terry

8/10 Good

Deanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Boulevard Towers. The view from our room and balcony was amazing! Our room had everything we needed. We will definitely be back soon.
Stayed 5 nights in Jun 2022
Response from Terry on 2 Jul 2022
Glad to hear we ticked all your boxes and look forward to welcoming you back soon. Regards Terry

10/10 Excellent

Ken

Liked: Cleanliness, room comfort
Beach House luxury.
Beautiful apartment looking over the beach. Very comfortable and clean look forward to returning next year.
Stayed 11 nights in Jun 2022
Response from Terry on 26 Jun 2022
HI Ken Thank you for your great review score and we look forward to welcoming yo back next year. Regard Terry & Patrick

8/10 Good

Benjamin

Stayed 3 nights in May 2022

8/10 Good

magdy

Liked: Cleanliness, room comfort
Amazing ocean view from all room. Very close to restaurants and entertainment areas. Very close to Oasis and Australia fare shopping center. Tram is only 6 minutes walk. The stay was very nice apart from the reception we received from the property manager. Because had to book the room on the spot we arrived to the property around 6.30 at night. The property manager was called in to check us in. He gave us a rude lesson for the late booking
Stayed 4 nights in May 2022
Response from Terry on 7 Jun 2022
Thank you for taking the time to post your review which we very much appreciate. Regards Terry & Team

10/10 Excellent

Amelia

Liked: Cleanliness, room comfort
Outlook
Was lovely view
Stayed 2 nights in May 2022
Response from Terry on 20 May 2022
Hi Amelia Thank you for your great review score. We hope to see you back soon. Regards

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Apr 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service that got us out of a bind. Fantastic location and facilities
Stayed 3 nights in Apr 2022
Response from Terry on 7 Apr 2022
Hi Paul Glad we could assist you and we look forward to seeing you back soon hopefully.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I found our unit lovely and clean and open, Beds where nice and it had everything you would need for a get away. All the property amenities where clean and well maintained
Stayed 3 nights in Mar 2022
Response from Terry on 15 Mar 2022
Hi Joanna Thank you for taking the time to post your review and we are glad to hear you enjoyed your stay. Hope to see you back soon. Regards Terry

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position for our needs. Close to beach, a McDonald’s for the kids to walk to and close to the Casino and Pacific Fair. Helpful friendly staff and very comfortable apartments.
Stayed 2 nights in Feb 2022
Response from Terry on 4 Mar 2022
Hi Nicola Thank you for your great review score and we hope to see you back soon. Regards Terry & Team

10/10 Excellent

Brett

Stayed 5 nights in Feb 2022
Response from Terry on 4 Mar 2022
HI Brett Than you for taking the time to post your review scorewhich it seems you enjoyed staying with us and please come back soon. Regards Terry

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great location great staff!
Stayed 2 nights in Feb 2022
Response from Terry on 13 Feb 2022
Hi Paul Great review score thank you and we look forward to welcoming you back soon hopefully. Regards Terry

8/10 Good

Ursula

Liked: Amenities
Stayed 7 nights in Jan 2022

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the location and the easy access to everything. Beach,shops, restaurants, Casino. The unit itself was adequate but had a dishwasher that wasn’t working. The dryer didn’t work for first couple of days. The kitchen was old and tired with doors of cupboards squeaky and broken. No air con in bedroom which made it very hot as the fan kept turning off by itself and the light kept coming on by itself. It was if someone else’s remote was operating our fan.
Stayed 5 nights in Jan 2022
Response from Terry on 1 Feb 2022
Hi Kerri Thank you for your review and we have passed on your issues raised with our maintenance person.

10/10 Excellent

Jodie-ANNE

Liked: Cleanliness, room comfort
Great place to stay
Gorgeous. Very big apartment (406) and décor was amaze balls! balcony on two sides both facing ocean. Kitchen very well equipped as was entire apartment. Couldn't complain about anything. The apartment block an easy walk into town for lots of food choices. Highly rec. We will definitely stay here again.
Stayed 2 nights in Jan 2022
Response from Terry on 1 Feb 2022
Hi Jodie-ANNE Great review thank you and we look forward to welcoming you back soon. Regards Terry

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Amazing view and great location!
Stayed 6 nights in Jan 2022
Response from Terry on 25 Jan 2022
Hi Rebecca Great review score thank you and we look forward to welcoming you back soon. Regards Terry

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty disappointing mainly in the areas of maintenance, we had a fan/light combo that was wireless and turned on and off randomly during the night. Air con only in the lounge and a very small unit so did not reach the bedrooms. Washing machine failed, dryer failed, dishwasher failed and had crumbs etc from previous tenant, had been switched of under sink so guessing previous tenant had issues and wasn't fixed. Went in the pool once but it was freezing as the heater, pump seemed to be off, spa didn't turn on either. ... positive side the bathrooms renovation was good although don't expect shampoo or conditioner just a couple of soap packets.
Stayed 2 nights in Jan 2022
Response from Terry on 25 Jan 2022
Hi Michael Sorry to hear about the issues with your unit etc and we hope that next time we will be able to meet your expectations. Regards Terry

10/10 Excellent

allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really clean and comfortable unit and property overall. Terry the manager was great to deal wilt and always accommodating. We will be back.
Stayed 7 nights in Jan 2022
Response from Terry on 25 Jan 2022
Hi Allan Thank you for your lovely review and i agree Terry is a great guy and only too willing to assist guests to make sure they have a great stay. Regards Terry

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing only negative was the queen size bed very hard and pillows very soft
Stayed 2 nights in Jan 2022
Response from Terry on 17 Jan 2022
Hi Vicky Thank you for your review and sorry the bed and pillows were not more comfortable. Regards Terry

10/10 Excellent

Casilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing ocean views and short walk to shops and dining. We will definitely stay here again.
Stayed 7 nights in Jan 2022
Response from Terry on 17 Jan 2022
Hi Casilda We look forward to welcoming you back and thank you for your review. Regards Terry

6/10 Okay

Shelly

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
On arrival, it was obvious the unit we had was renovated and had newish carpet and paint, but not to a high or recent standard. The kitchen had not been renovated for over 10 years and none of the cupboard doors closed properly. There were a number of problems with the unit. The lights and fans were on a wireless remote control installation which unfortunately given the limited wifi frequencies available for these electrical items meant that when someone in another unit above or below turned their fan or light on and off it would also occur in our unit. First night, the light switched on by itself at 2am in my 3yo daughters room waking her up. We ended up turning both the light and fan off at the wall switch which meant she had no fan or cooling available. Second night the light switched on by itself in our room at 10.30 pm and then again at 11.30pm. No aircon in the bedrooms only lounge room that had to be on arctic blast to even attempt to reach the bedrooms. Dishwasher leaked on second use and wouldn't turn off so couldn't use for duration of stay. Was allocated a car park in the basement that the pipes above leaked onto the car damaging the paintwork. The pool area and leisure facilities of the complex were well kept and of good standard. Unfortunate that the unit itself had issues but I probably wouldn't risk going back for fear of getting a "dud" unit.
Stayed 7 nights in Dec 2021
Response from Terry on 12 Jan 2022
Hi Shelly Thank you for taking the time to post your review and we apologise for the unit not meeting your requirements and the issues raised will be looked by our maintenance man. We would like you to give us a second chance when you next visit the Gold Coast and feel sure we can allocate you a unit that will meet your requirements. Regards Terry

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place and location
Stayed 5 nights in Jan 2022
Response from Terry on 17 Jan 2022
Hi Malcolm We agree that our location is hard to beat. Thank you for the review.

8/10 Good

Kate

Travelled with family
Liked: Amenities
Excellent location right on the beach and walking distance to Broadbeach mall. Our two bedroom apartment was spacious but a bit tired and not as clean as I would have liked.
Stayed 3 nights in Dec 2021
Response from Terry on 1 Feb 2022
HI Kate We agree our location is excellent and close to many local facilities. Thank you for taking the time to post your review.

10/10 Excellent

Hadi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property Very nice ocean view Clean kitchen laundry
Stayed 4 nights in Dec 2021
Response from Terry on 28 Dec 2021
HI Hadi Thank you for your great review score and we look forward to welcoming you back soon. Regards Terry

8/10 Good

Roshan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Except for a loosen water tap head everything else was very nice and tidy and comfortable. We may stay again here.. Very convenient as the beach is at the door step
Stayed 3 nights in Dec 2021
Response from Terry on 29 Dec 2021
Hi Roshan Thank you for your review which we appreciate and hope to see you back soon. Regard Terry

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed every moment staying here, will definitely book this place more often during the year next year.
Stayed 2 nights in Dec 2021
Response from Terry on 20 Dec 2021
HI Tanya Thank you for your great review score and we look forward to welcoming you back soon. Regards Terry & Team

10/10 Excellent

Sharon

Travelled with family
Liked: Property conditions & facilities
Wonderful property with lovely clean pool right across the street from the beach. Beautiful views from our 2 bedroom ocean front unit. Great helpful management but the cleaners definitely need supervision. Tired furniture and mattress in main bedroom but location is so great I would definitely stay again.
Stayed 3 nights in Dec 2021
Response from Terry on 16 Dec 2021
HI Sharon Thank you for your great review and we look forward to welcoming you back soon. Regards Terry