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Reviews of Arrival Lodge BED & Breakfast

2.5 out of 5
Arrival Lodge BED & Breakfast
69 Queen Street, Gold Coast, QLD

Reviews

5.6
Rating 10 - Excellent. 19 out of 132 reviews" "
Rating 8 - Good. 26 out of 132 reviews" "
Rating 6 - Okay. 26 out of 132 reviews" "
Rating 4 - Poor. 26 out of 132 reviews" "
Rating 2 - Terrible. 35 out of 132 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Bernardo

Stayed 1 night in Apr 2023

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Should be removed from wotiff. Basically a half way house. Not a hotel. Whole place and room stunk of cigarettes. guest basically passed out from drugs in the kitchen. Didn't stay the night, left straight away. Didn't feel safe
Stayed 1 night in Apr 2023

4/10 Poor

Emily

Liked: Staff & service
Staff was friendly. Was not dirty but lots of small cockroaches and bugs in room. Near shops, food and transport but not alot other than that.
Stayed 7 nights in Apr 2023

6/10 Okay

Jithu

Travelled with family and small children
Disliked: Amenities
Not suitable for family
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
cheap and great location
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Hosts were really responsive. Comfortable overnight stay.
Stayed 1 night in Mar 2023

4/10 Poor

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
The property was clean bed was comfortable clean shower and bathroom. TV on wall did not work sliding door to balcony which was on street level did not lock took a lot of effort just to slide it shut did not feel safe with unlockable door at street level,had no aircon, they did waive the cost of parking to their underground secure parking lot the bed was very comfortable
Stayed 1 night in Mar 2023

4/10 Poor

Brendan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Staff great, but ...
The lady at the front desk was extremely nice and welcoming when I checked in and everyone else was very nice - couldn't ask for more information there. It is well located, with a nice pub virtually across the road, the tram at the end of the street and Australia Fair (albeit undergoing significant renovations) just around the corner. But unfortunately one of the showers was out of order, the other hand very little to no hot water (which I was fine with on a muggy day!) No bins in the room or bathroom either. And I have spent the past three days itching and scratching all over from bedbug bites, which is extremely unpleasant!
Stayed 1 night in Mar 2023

4/10 Poor

Alicia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mmm. Not what it appears to be. It is a hostel. There were no cups - literally, neither in the room or the shared kitchen. I think the managers are doing the best they can with what they have however this is not somewhere I would ever recommend nor would I stay again.
Stayed 1 night in Mar 2023

4/10 Poor

Zulfiqar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room smells strange
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly people
Stayed 3 nights in Feb 2023

4/10 Poor

Narelle

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good thing about this place is the onsite managers, they were lovely. But this place should be rated 1 star and should be $50 a night. This is more like a homeless shelter. They even let someone in off the streets to use to amenities and kitchen. No restaurant as stated just a kitchen for you to cook yourself. Although each room is locked, the building is left open at night, unsecured so anyone can walk in off the street and use facilities. No tv, lucky to have a fridge that works and cockroaches. This place should NOT be listed as holiday accommodation. No off street parking and you have to pay $10 a night to use their carpark which is half filled with a gym and people playing pool. Lucky I only live an hour away and was down on the coast for an event so I didn't even end up staying.
Stayed 1 night in Jan 2023

2/10 Terrible

Phil

Business traveller
No TV in the room. Not what you advertised
Stayed 4 nights in Jan 2023

6/10 Okay

Bella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Little creepy crawlers were probably the worst. Run down place, but cheap. Bunk beds had no ladder which was an issue for kids. A bit noisy at night with cars on the road and open window. Please note the rooms have fans. Good parking and host was very welcoming.
Stayed 1 night in Jan 2023

8/10 Good

Victor

8/10 Good

ian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodation but fine for a couple of nights. We were royally looked after. Easy walk to shops, Australia Fair and light rail. Will stay there again.

8/10 Good

Amalie

Stayed 1 night in Jan 2023

6/10 Okay

Zakir

Stayed 1 night in Jan 2023

2/10 Terrible

Nicholas

Disliked: Cleanliness, amenities, property conditions & facilities
Got given a room that hadn’t been cleaned yet. So they changed my room. Came home with bites all over my body. Bed was full of bedbugs. Yuk.
Stayed 1 night in Dec 2022

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Peter, FITZROY NORTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and helpful. There appears to be residents there, and they were lovely to me... One said "you will love it here" as I checked in. It's a bit dated and has dorm rooms, so it's not for a honeymoon, but fine for a cheap stay. Close to the tram too
Stayed 2 nights in Dec 2022

2/10 Terrible

Phunthip

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad condition in every way inside has not cleaned , share bathroom and it was a mess we just left couldn’t make a night, lot of young dude and loud, sorry people at front was nice but I have to be honest.
Stayed 1 night in Dec 2022

6/10 Okay

Linh

Liked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Hans

Stayed 1 night in Nov 2022

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2022

10/10 Excellent

Emma

Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Stayed 1 night in Nov 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers, Ben and Emma are just the most amazing people who are running an accomodation centre that faces difficult circumstances which are out of there control. It is in a wonderful location with public transport close by.Thank you so much for the kindness you showed me in trying circumstances, I will see you again in the future.

4/10 Poor

Ross

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cheap, Ben on front counter is fantastic!
Stayed 1 night in Oct 2022

8/10 Good

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. Staff were very friendly and accomodating. The accomodation was clean and affordable and within walking distance to everything we needed. Thank you
Stayed 2 nights in Sep 2022

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Really great value for money - lovely staff -clean, big and comfortable room with fridge included. -close walk to Southport train station
Stayed 1 night in Sep 2022

6/10 Okay

Ally

Disliked: Cleanliness
Stayed 4 nights in Sep 2022

2/10 Terrible

Bruce

Stayed 3 nights in Sep 2022

4/10 Poor

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There wasnt enough blankets. Nosiy people. The oweners were great. Room was very clean so was bathroom. Was good for the money. Would be better when there off street parking.
Stayed 1 night in Sep 2022

10/10 Excellent

Alex

Stayed 1 night in Aug 2022

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry to say, but this is a smelly and dirty damp. Not to be expected if Australian standards.
Stayed 2 nights in Aug 2022

6/10 Okay

Ben

Stayed 2 nights in Jul 2022

2/10 Terrible

Jessica

Stayed 2 nights in Jul 2022

2/10 Terrible

Tracey

Travelled with partner
Disliked: Staff & service, amenities
Do not stay here, I waited over 20 minutes just to check-in , phone numbers did not work, someone was trying to get someone to come to reception but no one turned up. It felt like a crack house we were did not feel safe to stay here DO NOT STAY HERE!
Stayed 1 night in Jul 2022

4/10 Poor

Malkit

Stayed 1 night in Jul 2022

8/10 Good

Peter

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were all very helpful and assisted me in any way possible. Due to the closeness to a main road the road noise was the only factor that was noticeable.
Stayed 1 night in Jun 2022

2/10 Terrible

graeme, Blackburn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this property should not be shown on Expedia.
Stayed 1 night in Jun 2022

10/10 Excellent

jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the stay. Great bed and shower .
Stayed 1 night in Apr 2022

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cancelled on arrival as the place was not safe, people were being asked to leave, there had been a room invasion where someone was assaulted and police were called. After being told management would contact me about a refund I have sent 3 emails to follow up and still no reply. Horrendous customer service
Stayed 2 nights in Mar 2022

4/10 Poor

Kerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Emma was lovely, very accommodating, but strong pungent odour throughout the facility, the charge of $99 for a bed , was over priced . Cockroaches scuttling across the bedroom floor is not a good look. Squeaky , uncomfortable bed, with pungent smelling linen, made it an uncomfortable stay.
Stayed 1 night in Mar 2022

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not one thing couldn’t stay there the place was smelly, dirty, staff, just didn’t know what to do on check in , dirty laundry in the reception area , no parking, manger in room with one of the staff and came out with no shirt on , I have worked in the hospitality industry for 20 years and I have never seen a place like this it is almost third world , don’t book there.
Stayed 1 night in Mar 2022

6/10 Okay

Kudzai Lorentina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2022

6/10 Okay

Vladimir

Liked: Staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service, amenities
It was what you need at last minute
Stayed 1 night in Dec 2021