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Reviews of Mercure Shrewsbury Albrighton Hall Hotel & Spa

4 out of 5
Mercure Shrewsbury Albrighton Hall Hotel & Spa
Ellesmere Road, Albrighton, Shrewsbury, England

Reviews

8.0

Very good

Rating 10 - Excellent. 265 out of 671 reviews" "
Rating 8 - Good. 237 out of 671 reviews" "
Rating 6 - Okay. 97 out of 671 reviews" "
Rating 4 - Poor. 46 out of 671 reviews" "
Rating 2 - Terrible. 26 out of 671 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because of it’s lovely looks from the outside and the rooms when I got there it was fantastic. The dining options were very good and although a little bit more than I like to pay I really enjoyed it.
Stayed 1 night in Apr 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting
Stayed 1 night in Apr 2024

6/10 Okay

Kevin, Rugby

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice period style hotel with an extension including spa and extra rooms. Would definitely avoid rooms 25-29 as they are over a conference suite. We had a noisy karaoke until midnight on the first night. Breakfast very good and there is a separate car park by the spa if you are in the new rooms. A room in the older part of the house would be my preference if we returned.
Stayed 2 nights in Apr 2024

6/10 Okay

Samantha

Stayed 1 night in Apr 2024

8/10 Good

Mosiah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my partner in the Stable Rooms. Thought it a bit strange at first but really enjoyed the quietness. The only set back was having to walk into the main Hotel Restaurant for our breakfast and meals, especially, during our stay, it rained heavily for a couple of evenings. We weren't overly put off, but it could become an issue to some! Overall the place is beautiful & in a lovely location.
Stayed 2 nights in Mar 2024
Response from Elena Fenton, Operations Manager on 5 Apr 2024
Dear PatriciaThank you for sharing your feedback, we are pleased to read you had a great time at our hotel, we are sorry you did not appreciate being in the stable block as unfortunately this area is not connected to our main house. We do hope to have another opportunity to welcoming you back.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Good

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist were incredibly helpful when booking a room last minute. The room was large and the bed even more so. The food for dinner and breakfast was very enjoyable. Spa facilities were very good. It was just my 9 month old baby and I. It was a bit confusing getting from room to restaurant, or room to spa. I think the signage could be made clearer - especially if I was avoiding going outside to access the spa. There wasn’t any support offered to me for carrying things, in terms of balancing bags and baby.
Stayed 1 night in Mar 2024
Response from Elena Fenton, Operations Manager on 5 Apr 2024
Dear Alice,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed the pool and gym while I was staying. I also had a lake view which was lovely. Spacious room and the staff were lovely.
Stayed 2 nights in Mar 2024
Response from Elena Fenton, Operations Manager on 5 Apr 2024
Dear Pauline,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

2/10 Terrible

Chelsea

Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Stayed 2 nights in Mar 2024
Response from Elena Fenton, Operations Manager on 17 Mar 2024
Dear Lisa,Thank you for the rating; we are sorry to not have fully met your expectations and it is our hope to have another opportunity to serve you in the near future. Warm regardsElena Fenton

8/10 Good

Thomas

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel grounds. Good amenities. Friendly staff; I dropped my vibrator & it rolled under the receptionists desk, but she was very understanding.
Stayed 1 night in Mar 2024
Response from Elena Fenton, Operations Manager on 17 Mar 2024
Dear Thomas,I am please to read you found us all to be friendly and you have appreciated our amenities. We hope to have another opportunity to welcome you again at our hotel in the near future. Warm regardsElena Fenton

6/10 Okay

Imogen

Travelled with partner
Disliked: Property conditions & facilities
Didn’t feel like much of a spa. Hot tub was out of order and spa showers smelt bad and area felt dirty. Food took over 1.5 hour to arrive after ordering and wine after food. Food was very average, small portions of dry meat and cost £20 for a this. Staff were polite and apologised for the delay. Felt that the wine should have been taken off the bill as I’d mostly finished my food by the time it arrived. Prepare your expectations and don’t get excited about the “spa”.
Stayed 1 night in Mar 2024
Response from Elena Fenton, Operations Manager on 7 Mar 2024
Dear Imogen,I am very disappointed to read your review, please accept our sincere apologies for the shortfall of service which you have encountered during your recent stay at our hotel.Please rest assured that each feedback is carefully analyzed and shared with the team members, ensuring that actions are taken to prevent similar situation occurring again.We do hope to have another opportunity to offer you better service, in the near future. Warm regardsElena FentonOperations Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Spa was lovely and easy to get into Shrewsbury
Stayed 2 nights in Feb 2024
Response from Elena Fenton, Operations Manager on 27 Feb 2024
Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

2/10 Terrible

Claudia

Liked: Staff & service, property conditions & facilities
I spent a fabulous weekend, everything was wonderful, but the garden bewitched me!!
Stayed 2 nights in Feb 2024
Response from Elena Fenton, Operations Manager on 27 Feb 2024
Dear Claudia,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Jack,Thank you for the rating, we are looking forward to welcoming you back in the near future. Warm regardsElena FentonOperations Manager

8/10 Good

Mark

Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Mark,Thank you for your rating. We look forward to welcoming you back in the near future for another great stay at our hotel.Warm regards,Elena Fenton

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy relaxing hotel
One of the biggest things we noticed was how happy and friendly all of the staff were… the house keepers, bar staff, waiting on staff and front of house staff making the experience of staying in the hotel very enjoyable.
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Angela,Thank you very much for the great review, we are very pleased to read you had a wonderful time at our hotel and certainly hope to have another opportunity to serve you in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

4/10 Poor

Jonathan

Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Jonathan,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Michael,Thank you for your rating, we truly hope to have another opportunity to serve you in the near future. Warm wishes,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, lovely setting, large rooms friendly staff
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Peter,Thank you very much for the great rating, we hope to serve you again in the near future. Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, excellent food pleasant staff. Traditional decor but room was comfortable and clean.
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 8 Feb 2024
Dear Steven,Thank you for the review, we are pleased to read you had a lovely stay at our hotel.We are looking forward to welcoming you back in the near future for another wonderful stay at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Okay

Haydn

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 9 Jan 2024
Dear Haydn,I am very sorry to read that we did not meet your expectations during your recent stay with us, we hope to offer you a better service perhaps next time you will visit Shropshire.Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Joanne

Business traveller
Liked: Amenities
Great check in and late dinner reservation organised by the front desk. Dining team were quite hassled in the Oak Room but still managed to remain professional. Room clean quiet and comfortable. No upgrade this time alas. Pool fantastic and welcoming team. It’s a good hotel with fantastic staff who could not have been more helpful
Stayed 1 night in Jan 2024
Response from Elena Fenton, Operations Manager on 9 Jan 2024
Dear Joanne,Thank you for your feedback, we truly appreciate it and we are really hoping to welcome you back to our hotel in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
All a bit average.
Stayed 2 nights in Jan 2024
Response from Elena Fenton, Operations Manager on 9 Jan 2024
Dear Wendy,Thank you for your feedback, we are very disappointed to read that we did not meet your expectation during your recent stay with us and truly hope to offer you a better service in the near future, Warm regards,Elena FentonOperations Manager

6/10 Okay

Olivia

It’s blah
Staff were ok. Booked a privilege room. Had to change rooms as first room was dirty and had no where to sit and a small double bed in a huge room. Got moved to a better looking room with a sofa very grateful but no robes and slippers like the other room. The place is inconsistent and cheap but I didn’t pay much as used a free reward night. So I got what I paid for
Huge room so put in tiny bed and hide the in the corner so it’s uncomfortable to watch 👍
Stayed 1 night in Jan 2024
Response from Elena Fenton on 4 Jan 2024
Dear Olivia,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

10/10 Excellent

Lindsey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elena Fenton, Operations Manager on 9 Jan 2024
Dear Lindsey,Thank you for your review, we truly appreciate your rating and very much looking forward to welcoming you back at our hotel in the near future. Warm regards,Elena FentonOperations Manager

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at 5.30pm on 29/12. Car park poorly lit and my wife fell over a kerb. Staff said lights hadn’t worked for a few weeks. Room unheated, soiled carpets, mouldy blinds. A very tired hotel, avoid…
Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Robert,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Derek,Thank you for your feedback, we hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Terrible

Ashleigh

Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Terrible

Charles

Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Charles,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Paul,Thank you for your review, we truly appreciate it and hope you will soon visit us again at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Okay

Marta

Travelled with partner
Liked: Staff & service, amenities
The area is lovely, it's of space and nice views. We attended a party and stayed overnight in the stables building. Rooms very spacious, although decor a bit outdated, sticky iron plug etc. However bed was very comfortable and slept good. The biggest disappointment was no hot water in the shower (I can't have baths due to my condition). Staff offered to move us, however at midnight I wasn't keen to do that, therefore disappointingly could not have a shower. Also hotel would benefit from designated smoking area as a lot of people seem to smoke by the main entrance and that carries around the grounds, which for non smokers is very off-putting.
Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Marta,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

6/10 Okay

Debbie

Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
IDear Debbie,I am sorry we have not met your expectations this time, we hope to serve you better perhaps next time you will visit Shropshire.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Elena Fenton on 4 Jan 2024
Dear Stephen,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff - front desk helped sort supper order out just before the kitchen closed. Really appreciated him fetching a menu so I could order and then take my bag to my room whilst supper was been prepared. Little gesture but really appreciated. Good gym facility too.
Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Joanne,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent older estate/school property that has been transformed into a modern spa like experience. The bar was cozy and the dining room friendly and tasty. Really enjoyed the multi-room thermal studio and pool area, they were both very classy. Was visiting the area coordinating some bereavement and this was just what the Dr ordered.
Stayed 6 nights in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Kevin,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely visit for 1 night leisure break. Spa facilities excellent with very attentive staff. Other users of the facility, were the most communicative I have ever encountered. They actually engaged in conversations. Bar staff helpful and ensure our needs were met with food order. My only gripe was the walk from the lower ground ungraded rooms to the spa in bed slippers, via the bar. It is now referred to our walk of shame. All in all, great location, staff and facilities. Will dure to heading back soon, armed with a pair of transfer footwear
Stayed 1 night in Dec 2023
Response from Elena Fenton on 4 Jan 2024
Dear Yvette,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

4/10 Poor

rob

Stayed 3 nights in Nov 2023
Response from Elena Fenton on 4 Jan 2024
Dear Rob,I am sorry we have not met your expectations this time, we hope to serve you better perhaps next time you will visit Shropshire.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Excellent

Jameson

Stayed 1 night in Nov 2023
Response from Elena Fenton on 4 Jan 2024
Dear Jameson,Thank you for your review, we truly appreciate it and very much looking forward to welcoming you back in the near future. Warm regardsThe Albrighton Hall Hotel and Spa Team

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, staff pleasant but couldn't sleep because of the compressor noise outside the room 😡
Stayed 2 nights in Nov 2023
Response from Elena Fenton, Operations Manager on 29 Nov 2023
Dear Sarah,Thank you for your review, I am very sorry to read that you could not sleep, please accept our sincere apologies. I do hope we will have another opportunity to serve you better, perhaps during your next stay at our hotel.Warm regardsElena FentonOperations Manager

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me & my son had very nice stay. Quiet and peaceful place, great food and drink options. Pool, spa and gym- amazing weekend.
Stayed 1 night in Nov 2023
Response from Elena Fenton, Operations Manager on 29 Nov 2023
Dear Sandra,Thank you for your review, we are pleased that you had a nice stay at our hotel. I hope to have another opportunity to serve you again in the near future. Warm wishes,Elena Fenton Operations Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are brilliant, facilities very good
Stayed 3 nights in Nov 2023
Response from Elena Fenton, Operations Manager on 29 Nov 2023
Dear Kevin,Thank you for your review we hope to have another occasion to serve you. Warm wishes,Elena FentonOperations Manager

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings. Good pool and spa Room very hot and unable to adjust thermostat
Stayed 1 night in Nov 2023
Response from Elena Fenton, Operations Manager on 26 Nov 2023
Dear Alan,Thank you very much for your feedback, we truly appreciate it. Warm wishes,Elena FentonOperations Manager

8/10 Good

wayne, Calgary

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Elena Fenton on 21 Nov 2023
Dear Wayne,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

10/10 Excellent

Lee

Stayed 1 night in Nov 2023
Response from Elena Fenton on 21 Nov 2023
Dear Lee,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean if you get a good housekeeper
If i would have rated this on the first room we were given on check in it would have been 0's, this was due to the room not being cleaned, dirty cups, dirty bin, dirty glasses, we walked out of the room within 1 minute, went to reception and got given an upgrade. The 2nd room was beautiful, but didnt have a bath, this is why i chose the room i did originally, but i couldnt be bothered to go back to reception as it wasnt a quick, easy trip. The restaurant was fully bokked for the evening so we had to eat in the bar, we ordered curry and were given 1/2 a poppadom each with the curry ( strange), but it tasted good. The spa was great, even though the one day the jacuzzi was out of action as it had been cleaned, so that was disappointing, dont know if we will stay again.
Stayed 2 nights in Oct 2023
Response from Elena Fenton, Operations Manager on 12 Nov 2023
Dear Joanne,Thank you for your feedback, I truly appreciate you having taken the time to write about your recent stay with us. I sincerely wish to apologise for the disappointing first impression you had when entering your room; as this rarely happens I can only assume that this has been a short sight of our housekeeping team or sadly the room was not meant to be given as an arrival. I am pleased however to know that the second room met your expectations. With regards to the chicken tikka curry, this is the way we generally serve this dish, I am pleased that the taste of the dish has met your approval. Thank you again for your feedback, I do hope you will return to our hotel in the near future. Warm regards

8/10 Good

Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Elena Fenton, Operations Manager on 21 Nov 2023
Dear Kay,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

6/10 Okay

Roderic

Liked: Cleanliness, property conditions & facilities, room comfort
A Chilly Stay!
My wife and I both thought the hotel was lovely, but my wife felt the room was too cold for her. This was due to the fact the radiator wasn't working. I raised this issue, together with the phone not connecting, to the front desk and the receptionist said he'd deal with it straightway. We left for the day, but upon our return, nothing had happened. I contacted the ladies on reception about it and they seemed unaware of the issues, but said they would sort it. Again we went out for the day and returned late, with nothing having been resolved and no feedback received. It was too late to sort and we were leaving the next morning. When we checked out, the same ladies were on duty, but said nothing about our issue and asked us nothing about our stay, which we thought was quite unusual. We thought there might have been some minor adjustment for the inconvenience of having had three cold nights in our room, but nothing was said. Consequently, I simply settled our bill and left. Very poor service!
Stayed 3 nights in Nov 2023
Response from Elena Fenton, Operations Manager on 12 Nov 2023
Dear Roderic,I am very disappointed to read about the radiator not working in your room, I am very sorry we were not able to rectify this during your stay with us. I have provided to refund you 20% of your room's charges, please accept my humble apologies for this shortfall of service. I hope we will have another opportunity in the near future to welcome you back and to offer you a better service. Warm regards

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Overall a lovely stay. Room was clean and bed was huge and comfortable, couldn't ask for more. Staff were friendly and helpful and helped with any enquiries Came for a birthday treat for my partner and she was happy, spa facilities included is a nice bonus! If I had to be picky, it would've been nice to have a lakeside view from the room, as we were staying on the 'Lakeside' wing of the hotel, but our view was just a car park at the back of the building which was slightly disappointing.
Stayed 2 nights in Oct 2023
Response from Elena Fenton, Operations Manager on 12 Nov 2023
Dear Liam,Thank you for the feedback, I am sorry however you were disappointed about the view.We hope to welcome you back in the near future for another great stay. Warm wishes

6/10 Okay

Rhian

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Really lovely property with so much potential. Sadly let down with what feels like simple things. Booked hotel for Spa facilities. Pool cold, no working jacuzzi and general cleaning in spa. Really regret not taking flip flops! Would have been better if staff all had a brief about what they were telling customers. Sadly left feeling like we had been lied to. Rather than a genuine answer about the spa. The simple things.
Stayed 1 night in Nov 2023
Response from Elena Fenton, Operations Manager on 12 Nov 2023
Dear Rhian,I am very sorry to read that, during your recent stay with us, you were disappointed about our spa and leisure areas. Please accept our apologies. Unfortunately we had some maintenance issues which reflected in us closing down the Jacuzzi, this maintenance challenge was not foreseen as we would generally pre-warn our Guests in case of any area of the building closing due to issue. I do hope however to have another opportunity to offer you better service in the near future.Warm regards,Elena Fenton