Outdoor pool, pool umbrellas
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Reviews of Country Inn & Suites by Radisson, Goa Candolim

5 out of 5
Country Inn & Suites by Radisson, Goa Candolim
Girasol, Candolim, Goa

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 156 reviews" "
Rating 8 - Good. 47 out of 156 reviews" "
Rating 6 - Okay. 31 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 12 out of 156 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suruchi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent for price
Stayed 3 nights in Apr 2024

2/10 Terrible

Kirsty

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy rooms, holes in bed covers, huge body dent in mattress making it the most uncomfy bed I’ve EVER slept in, stains on bedding, grubby bathroom, mouldy pillows, dirty breakfast tables and mats, inattentive staff, location undergoing construction and middle of nowhere, unsafe to walk back after dark. NOT 5* - more like 2*
Stayed 2 nights in Mar 2024
Response from Sudhir Patil on 17 Mar 2024
Dear Mr Kirsty,Thank you for the feedback. We sincerely regret that we could not live up to your expectation. Request you to please give us another opportunity to get it right for you.Warm RegardsSudhir Patil

6/10 Okay

Navjot Singh

Travelled with partner
Rooms need to be upgraded with new appliances and new mattresses.
Stayed 4 nights in Mar 2024
Response from Sudhir Patil on 17 Mar 2024
Dear Mr Singh,Thank you for the feedback. We sincerely regret that we could not live up to your expectation. Request you to please give us another opportunity to get it right for you.Warm RegardsSudhir PatilFront Office Manager

6/10 Okay

Parvinder

Stayed 4 nights in Feb 2024
Response from Sudhir Patil on 31 Mar 2024
Dear Guest,Thank you for rating usRegards.

6/10 Okay

Sidhartha

Travelled with family
Liked: Property conditions & facilities
Staff need training. They are enthusiastic but have not been trained on hospitality and hospitality service.
Stayed 3 nights in Feb 2024

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Outdated and bathroom was not very clean. property needs to be remodeled for sure.
Stayed 4 nights in Feb 2024
Response from Sudhir Patil on 20 Feb 2024
Dear Guest,We sincerely apologize for the dissatisfaction experienced by you.We’re known for our exceptional attention to detail, and we regret that we missed the mark. We have appraised the concerned departments regarding the feedback.We look forward to another opportunity to serve you better, assuring you of our best services.Warm Regards

8/10 Good

Jagdish

Liked: Property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Sudhir Patil on 11 Feb 2024
Dear Mr Jain Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm regards

2/10 Terrible

Ashish

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t stay. Worst place ever. Not even worth 20 quid a night.
Stayed 1 night in Feb 2024
Response from Sudhir Patil on 20 Feb 2024
Dear Guest,We sincerely apologize for the dissatisfaction experienced by you.We’re known for our exceptional attention to detail, and we regret that we missed the mark. We have appraised the concerned departments regarding the feedback.We look forward to another opportunity to serve you better, assuring you of our best services.Warm Regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort are very nice. I would definitely go back. Very helpfull.
Stayed 1 night in Jan 2024
Response from Sudhir Patil on 11 Feb 2024
Dear Mr Kevin Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm regards

6/10 Okay

Subashni

Average
Stayed 5 nights in Jan 2024
Response from Sudhir Patil on 20 Feb 2024
Dear Guest,We sincerely apologize for the dissatisfaction experienced by you.We’re known for our exceptional attention to detail, and we regret that we missed the mark. We have appraised the concerned departments regarding the feedback.We look forward to another opportunity to serve you better, assuring you of our best services.Warm Regards

8/10 Good

Mihir

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Sudhir Patil on 31 Mar 2024
Dear Sir,Thank you for rating us Regards

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - great location for beach & shopping
Stayed 5 nights in Jan 2024
Response from S on 11 Feb 2024
Dear Ms Mary,Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm regards

2/10 Terrible

vishal

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sudhir Patil on 20 Feb 2024
Dear Guest,We sincerely apologize for the dissatisfaction experienced by you.We’re known for our exceptional attention to detail, and we regret that we missed the mark. We have appraised the concerned departments regarding the feedback.We look forward to another opportunity to serve you better, assuring you of our best services.Warm Regards

6/10 Okay

Ashish

Travelled with family
Disliked: Amenities, property conditions & facilities
From day 1 checkin experience was not good. My mom and sister waited for a room as they arrived early. After getting a room they tried to play smart and gave us a room which was not what we booked so we had argued regarding same. After that they gave us the right room which was deluxe room. Moreover after getting in the room, bed sheets were not properly cleaned as there were stain marks which was not appealing to eye. Buffet for breakfast was not at all as per hotel standards, i could see mosquito around some food specifically towards muffins and curries which were kept in earthenware. Menu was not at all as per standard of the hotel. Half of the things in buffet were either cold or were not heated properly. Housekeepers were not aware of the timings of spa when asked. Instead of telling me or acknowledging the question asked this person just passed by while talking on the phone and not answering as i could see he was not aware of their own facilities timing. This was not what i was expecting out of a hotel which is reputed all over the world. But i will not recommend this hotel to anyone i know.
Stayed 4 nights in Dec 2023

10/10 Excellent

Charat

Stayed 4 nights in Dec 2023
Response from Sudhir Patil on 11 Feb 2024
Dear Mr Charat, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm regards

8/10 Good

Sukhdev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was average stay not very clean and mini bar was not working had to request several time and they only replaced it next day
Stayed 2 nights in Sep 2023

8/10 Good

DAPHNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

6/10 Okay

Rene

Travelled with partner
Liked: Staff & service
Rooms are at best 2.5 stars, pool is nice but in need of repair. Lots of loose and missing tiles and a return water outlet was missing a safety cover. I leaned on the pool side with my back and got sucked in which left a round bruised mark on my back. Someone with long hair can get seriously injured by the hair get sucked in. Please fix this asap. Lobby was nice and the best part of the hotel. Tv in room was different to use and had only 1 English program working. Overall everything looked dated and in need of some maintenance. Wouldn’t stay there again.
Stayed 3 nights in Nov 2023
Response from Sudhir Patil on 3 Dec 2023
Dear Ms Rene, Thank you for sharing your reviews. And at the very outset please accept our sincere apologies for not being able to deliver the level of standards, facilities and services desired by you. I have personally looked into concerns highlighted by you and have discussed the same with the management and my team for immediate improvements in the area mentioned. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. We thank you for giving us an opportunity to serve you and look forward to your next stay should you choose to stay with us

6/10 Okay

Farnaz

Travelled with group
Liked: Staff & service
Stuff were very friendly and helpful. We travelled off-season and there weren't many tourists in North Goa. At the same time, the hotel was hosting different events and conferences. As two females travellers, we were uncomfortable around the pool. Lastly, the hotel needs maintenance and deep cleaning.
Stayed 4 nights in Oct 2023
Response from Sudhir Patil on 3 Dec 2023
Dear Mr Farnaz, Thank you for sharing your reviews. And at the very outset please accept our sincere apologies for not being able to deliver the level of standards, facilities and services desired by you. I have personally looked into concerns highlighted by you and have discussed the same with the management and my team for immediate improvements in the area mentioned. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. We thank you for giving us an opportunity to serve you and look forward to your next stay should you choose to stay with us

2/10 Terrible

Chandana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5-star rated experience
My recent experience at this hotel has left me quite dissatisfied. Upon checking in to the room, the entire floor was soaked due to an AC technical glitch. The bed itself felt chilly and damp, far from the comfortable setting I had hoped for. The staff informed me that the AC issue was prevalent throughout the property in Goa and urged me to "manage" in the room despite the inconvenience. To make matters worse, I noticed the presence of fungal and mold growth on the curtains and cushions. The cushions were visibly unclean and hadn't been properly washed. Although my family and I made do until the following day, things took a turn for the worse when my mother woke up, only to slip and sustain bruises on her leg. My sister and I also faced several instances of slipping due to the persistently moist floor. As a result, our planned activities were severely hampered, and we ended up spending an inordinate amount of time managing these issues within the confines of our room. The hotel staff about our concerns, they initially dismissed them. Eventually, they relented and asked us to wait several hours for a different room. When we were finally moved, the new room turned out to be smaller than the one I had booked and paid for. Adding to our woes, the door lock in the new room was malfunctioning. Maintenance personnel attempted to repair it while we were inside, which left us deprived of privacy. It's disheartening to think that this hotel holds a purported 5-star rating.
Stayed 4 nights in Aug 2023

2/10 Terrible

Shimul

Disliked: Cleanliness, property conditions & facilities
Not at all what it shows in its pictures
Stayed 3 nights in Jul 2023

6/10 Okay

MARIO

Travelled with family
Disliked: Staff & service
Poorly managed hotel. Rooms are not soundproof
Poor customer service. Didnot even care to take pictures of the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Vimal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and services.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jeevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location,Great Staff and clean rooms
Stayed 1 night in May 2023

10/10 Excellent

Prayas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

ROHIT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2023

10/10 Excellent

mandar

Liked: Cleanliness, staff & service
Hotel is excellent

10/10 Excellent

pradeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our Trip with Country inn hotel and so friendly staff and always ready to help

10/10 Excellent

pradeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so courteous and helpful and food is amazing

6/10 Okay

Arlene

Liked: Cleanliness
Disliked: Staff & service
Non veg options in buffet breakfast needs improving. Fruits should be varied with so many options of fruits available locally. South Indian choice limited got idili every day. Alternate with Medh Ada, dal vadas etc
Stayed 3 nights in May 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023

10/10 Excellent

Vishal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located around markets and Candolim beach is at a walking distance under 1km. Property gives a feel of Goan culture and warmth of local taste. I would prefer this hotel for my next trip.
Stayed 2 nights in Mar 2023

6/10 Okay

Gustavo

I arrived at 8 pm and my room was not ready. Was given an old room with a broken safe for handicapped person which I'm not. The place is old and doors and walls are paper thin so you can here every person outside, above and to the side of the room. Very poor choice on my part and would not recommend this place at all
Stayed 2 nights in Feb 2023

10/10 Excellent

Hitesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd stay at same and find it a good location away from main road yet 2/3 mins walk to the hustle and bustle Beach about 10 mins walk if not distracted by shops
Stayed 11 nights in Feb 2023

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Inns and Suites was fine for us . Good sized rooms plenty of hot water . Good breakfast and staff very pleased to serve you
Stayed 14 nights in Jan 2023

8/10 Good

Vikas Sharma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property. Service is amazing too. Room furniture looks like little old, and so is the room paint.
Stayed 2 nights in Nov 2022

6/10 Okay

Sanjoy

Travelled with family
Disliked: Amenities
Walking distance from the main shopping area and all eateries. Cleanliness level is very poor. Quality of BF is not up to the standard.

10/10 Excellent

John

Stayed 3 nights in Oct 2022

10/10 Excellent

Kailash

Stayed 1 night in Jul 2022

2/10 Terrible

Santosh

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Service and overall upkeep
Stayed 4 nights in Jun 2022

6/10 Okay

dilip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

manpree

Stayed 4 nights in Dec 2021
Response from Sudhir Patil on 16 Jan 2022
Dear Guest, Thank you very much for sharing such a wonderful review on Expedia, we are extremely pleased to note your appreciation of hotel location, facilities, friendly and efficient services delivered by our team members at Country Inn and Suites Goa Candolim. My team and I are so delighted to hear you enjoyed your holidays and your trip to Goa at our lovely property. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. And yes we eagerly look forward to your next visit and we hope to exceed your expectations once again. Thank you and warm regards,Sudhir Patil,Front Office Manager

4/10 Poor

parkash

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Room service was terrible never bring the things you order properly. No hand towel everyday I have remind them or call them for that iron stand was broken .. I don’t recommend to stay in this property.
Stayed 3 nights in Dec 2021
Response from Sudhir Patil on 12 Dec 2021
Dear Mr Kumar, Thank you for sharing your reviews on Expedia. At the very outset please accept our sincere apologies for not being able to deliver the level of services desired by you. I have personally looked into these concerns highlighted by you and have discussed the same with my team for immediate improvements in the area mentioned. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. I'm hoping that you'll visit us again. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. We thank you for giving us an opportunity to serve you and look forward to your next stay should you choose to stay with us. Warm regards and stay safe,

10/10 Excellent

Ravi Teja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good property
Stayed 3 nights in Aug 2021
Response from Sudhir Patil on 19 Sept 2021
Dear Mr Teja, Thank you very much for sharing such a wonderful review on Expedia, we are extremely pleased to note your appreciation of hotel location, facilities, friendly and efficient services delivered by our team members at Country Inn and Suites Goa Candolim. My team and I are so delighted to hear you enjoyed your holidays and your trip to Goa at our lovely property. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. And yes we eagerly look forward to your next visit and we hope to exceed your expectations once again. Thank you and warm regards,

6/10 Okay

Aakash

Liked: Cleanliness, property conditions & facilities, room comfort
Location is very good
Location and service is super but person stay in beside room got in comparatively very low price with include of breakfast, lunch and dinner with every day 1 drink to each person compare to my cost, so choose wisely
Stayed 4 nights in Mar 2021
Response from Sudhir Patil on 29 Mar 2021
Dear Guest, Thank you for sharing your reviews on Expedia. I have personally looked into these concerns highlighted by you and have discussed the same with my team for immediate improvements in the area mentioned. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. I'm hoping that you'll visit us again. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. We thank you for giving us an opportunity to serve you and look forward to your next stay should you choose to stay with us. Warm regards and stay safe, Sudhir Patil Front Office Manager

2/10 Terrible

Lakshmana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Swimming pool. Courteous staff. Delicious food. (Chef Bhuban is amazing)
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

wayne

Stayed 7 nights in Jul 2019
Response from Sudhir Patil ,Front Office Manager on 18 Aug 2019
Dear Mr Wayne, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. warm regards Sudhir Patil Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Sudhir on 7 Jul 2019
.Dear Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the property. We look forward to your next stay. warm regards Sudhir Patil Front Office Manager