Most unpleasant experience.
Posted 02-Jan-2019 on Hotels
Reception area was understaffed. Breakfast so-so. I asked and paid for a room with 2 beds. My bed, which I shared with my wife, was oddly designed as 1 single bed comprised of 2 twin beds. The second bed was a flimsy foldable and very uncomfortable bed for my son. The pillows were also flat and not cushy. What’s worse is that upon check out at 12 noon, we were charged an extra €10 per hour since check out was strictly at 11am. (The hotel was empty at that time with no guests checking in.) Receptionist claimed he called our room but that was not the case. I guess this is consistent with not trusting their customers. You pay immediately for any item ordered and consumed. And I use an Amex Platinum card which has no credit limit. Considering what I paid for, no way I will ever return nor recommend this hotel - “Worst” Western Plus Amedia Art Hotel.