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Reviews of Old Manse Hotel Bourton by Greene King Inns

3 out of 5
Old Manse Hotel Bourton by Greene King Inns
Victoria Street, Bourton-on-the-Water, Cheltenham, England

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 353 reviews" "
Rating 8 - Good. 134 out of 353 reviews" "
Rating 6 - Okay. 64 out of 353 reviews" "
Rating 4 - Poor. 29 out of 353 reviews" "
Rating 2 - Terrible. 16 out of 353 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
It is excellent value for money for what it is, an extremely old building maintained in it’s original condition.
Stayed 1 night in Apr 2024

4/10 Poor

Lauren

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice little hotel in a very old building. Room was warm and comfortable but cobwebs all over the wooden beams on the ceiling look like they've been there for a long time. Hallway smelled damp & frosty. Breakfast next morning was good and the staff were very friendly. Would recommend to anyone staying in the local area, the village is beautiful and well worth a visit.
Stayed 1 night in Dec 2023

10/10 Excellent

Athanasios

Stayed 1 night in Dec 2023

6/10 Okay

Paul

Stayed 2 nights in Dec 2023

8/10 Good

Helen

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night treat
Fabulous welcome from staff on arrival and great service throughout our stay! Obviously a bit dated in parts but that’s in character with it’s listed status . Great location for the town with shops and restaurants all around.
Stayed 1 night in Nov 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cosy room, friendly staff in bar and restaurant Would stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen - I gave this Inn FIVE stars... not because it's a "five star" hotel, but because it is EXACTLY what I was expecting... but even better. It's an old Inn in England, so it has creaky floors and low doorways and small bathrooms... BUT IT IS THE MOST DELIGHTUL and quaint property. The restaurant was delicious for both dinner and breakfast. It's in the heart of everything in Bourton-on-the-Water.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a lovely stay, all the staff were friendly, service excellent and good food. Excellent local. Would definitely recommend and stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people & stunning location
Stayed 2 nights in Oct 2023

8/10 Good

Tracey

Liked: Staff & service
Location was excellent to access Burton-on-the -Water. Easy access to the main attractions, staff were friendly and helpful. Property could use some updating; carpets and upholstery were worn. Free car park, but first come first served and space is very limited.
Stayed 3 nights in Oct 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. So friendly and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I would love to give a good review for this hotel but we ended up staying in a small cottage around the back of the main building. It was clean but extremely tired and in need of major modernisation. I understand that we paid a premium for its location but considering the quality of the accommodation, I’m very surprised that they have such good reviews, especially considering the price we paid. I can only assume that this is down the quality of the food and not the accommodation.
Stayed 1 night in Jul 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming little hotel in a beautiful setting, with welcoming and hard working staff. Our attic room (two twin beds) was cute and surprisingly roomy. Only downside: the shower was squeezed into such a confined space that it was impossible to move without the shower curtain clinging to you, hitting your forehead on the shower head, and/or spraying all over the floor.
Stayed 2 nights in Sep 2023

8/10 Good

Jan

Stayed 3 nights in Aug 2023

6/10 Okay

Monica

Liked: Cleanliness, staff & service, room comfort
The hotel itself could benefit from some modern decoration. The room was ok but needed a little more care with paint chips on the walls. The shower was nice but there were one or two mold patches there which you don't expect for the price. The wifi was frankly inadequate and needs improving. The food in the restaurant was ok for it's type and was tasty. The breakfast was nice although it took a long time to arrive. It would be better if we could serve ourselves with coffee or if the wait staff topped us up without having to request it.
Stayed 2 nights in Aug 2023

8/10 Good

Monika

Stayed 1 night in Jul 2023
Response from claire on 21 Jul 2023
Hi there! thankyou for your high rating! Very much appreciated!Kind regards,Claire and the team

10/10 Excellent

Jeselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here! The view is amazing as it’s literally in front of the river Windrush. Lots of amazing restaurants. Loved the breakfast as well! The food is delicious. The room is clean and has the basic necessities.
Stayed 3 nights in Jul 2023
Response from claire on 12 Jul 2023
Hi Jesselle, so glad to hear you've enjoyed your stay with us! we hope to see you again soon!thankyou

8/10 Good

R

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from claire on 21 Jul 2023
Thankyou very much for the 8 out of 10 rating! Have a great day!Kind regards,Claire and the team

2/10 Terrible

Ed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from claire on 21 Jul 2023
Hi there,Thankyou for taking the time to leave us a review, please get in contact to let us know what we can do better for you next time!Kind regards, Claire and the team

2/10 Terrible

Clair F

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We were very dissapointed by the rooms we were given. There had a bad smell and were dirty.(the photos are misleading) Their management seemed young and inexperienced. The best thing about this stay was the food and kitchen staff.
Stayed 1 night in May 2023
Response from Claire on 21 Jul 2023
Hi there,We are very sorry to hear about your experience. If you would like to get in contact with us at the Old Manse Hotel to talk to us about your experience we would very much appreciate it.Kind regards,Claire and the team

4/10 Poor

Rob

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Claire on 21 Jul 2023
Hi there,Please do feel free to get in contact with us at the Old Manse to let us know how we could've done better.Kind regards,Claire and the team

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, staff & service
Property is in a great location but feels tired and dated. Food was fine. Staff were friendly and helpful enough, but something missing. Think it needs an update or something as just a bit bland.
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position, comfortable but a very small room. Tiny bathroom and difficult to navigate and put basic bathroom stuff.
Stayed 1 night in May 2023

10/10 Excellent

Meena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good one night stay, could be excellent with some
Stayed here 1 night in January. Warm welcome from check-in staff. Location is obviously fantastic. We couldn’t park on site (only about 8 spaces) but were advised to park in the Royal British Legion for £3 a day and about a 5 to 10 minute walk. Nice room, stylish decor, comfortable bed (slept well), and fairly sizable though en-suite very small and verging on unpractical; radiator right next to the toilet so you can burn yourself while you go, and the shower cubicle door opens outwards and hits the sink, can see this being a safety issue in future. When next refurbishing, consider expanding the size of the en-suite a little. The main radiator in room 8 didn’t work. An electric radiator was provided as an alternative, but for over £85 a night I would expect all facilities to be in working order. We had our evening meal at the hotel. The food was good for quality and portions, but this was an expectation since it is pricier than other pubs in Bourton. Overall, a pleasant stay - thank you to all the staff that made it happen.
Stayed 1 night in Jan 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made really welcome, rooms cosy and clean, food amazing
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

colin

Stayed 1 night in Feb 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre, could walk all around and didn’t need the car. Staff attentive and just a lovely old hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Clifford

Stayed 2 nights in Jan 2023

10/10 Excellent

Angela

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally helpful staff.
I was very comfortable during my stay. The staff were all very helpful. The breakfast was delicious and it was lovely to see the the log fire burning in the bar area.
Stayed 2 nights in Jan 2023

10/10 Excellent

Raki

10/10 Excellent

Colin

Stayed 1 night in Dec 2022

6/10 Okay

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfect location
Ideal location right in the middle of Bourton, close to all the attractions. Staff very pleasant and helpful. Hotel would benefit from a refurb although it was clean and adequate. Car parking is limited but we managed to find a space every day.
Stayed 3 nights in Sep 2022
Response from Laura on 18 Nov 2022
Hi Michael,Thank you for taking the time to leave us a review.We are all keeping our fingers crossed for a refurbishment in the near future. We are on a 5 year plan so it is only a matter of time.I hope you will come and visit us once it has been completed.Have a great weekKind regardsLaura

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely staff
Stayed 1 night in Sep 2022
Response from Laura on 18 Nov 2022
Hi Paul,Thank you for taking the time to leave us a 10/10 review.I am glad the staff we all lovely to you during your stay and I will pass this on to them.I hope we will see you again in the future.Have a great weekKind regardsLaura

4/10 Poor

James, RAMONA

Travelled with partner
Liked: Cleanliness, staff & service
No parking available, contrary to listing. WiFi connectivity is nil. Connection to “The Cloud” lasts for 45 seconds before it disappears. Then you have to reboot all over again. Room is nice, clean, and funky. Low ceilings. Bathroom tub fixtures come off but go back on. Good hot water.
Stayed 1 night in Aug 2022

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Comfortable stay, nice staff. Not much parking so had to find some offsite but otherwise a pleasant stay. Beautiful area, some lovely tearooms nearby
Stayed 1 night in Aug 2022

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Not an Easy Place to find - nightmare parking!
The hotel is not easy to find and parking is even more difficult. Even though we arrived at the start of the check-in 'window', all of the on-site parking was already taken and we had to park on the street which was some way from the hotel and carry our luggage a long way. The hotel then told us we could stay in the British Legion car park which was even further away. I'm not sure how official this arrangement was and we felt obliged to donate £5 to the charity.
Stayed 1 night in Aug 2022

8/10 Good

Emily

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in a beautiful place!
We booked a room for 1 night, and were welcomed by lovely smiley faces and a beautiful chocolate box setting. Our room was on the top floor overlooking the river. Beautifully decorated and full of character with original features and a fab shower room. Booked in for dinner and breakfast and were not disappointed at all. A huge menu choice and the food was delicious! A definite recommendation from us!
Stayed 1 night in Aug 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS WEEKEND STAY
LOVELY PLACE FAB FOOD VERY CLEAN STAFF VERY HELPFULL SITUATED OVERLOOKING RIVER IN AN IDEAL SPOT WILL GO BACK.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from The Old Manse Hotel on 19 Jul 2022
Hi Debbie, Thank you for taking the time to leave us a review. I hope we will see you again in the future. Kind regards Laura

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from The Old Manse Hotel on 19 Jul 2022
Hi Anonymous, Thank you for taking the time to leave us an 8 out of 10 review. We hope you will visit us again in the future Kind regards Laura