Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from swansea

Awful hotel. Try travelodge.

Posted 26-Aug-2016
Everytging about this hotel was awful. From the room which was outdated to the attitude of the staff and the service.
3out of 5
by A verified traveller from Naples FL

Nice Listed hotel in superb surroundings.

Posted 09-Aug-2016
Pros: Grounds and surroundings. Good helpful staff.
Cons: Rooms in old building need a makeover.
Location: Good for visiting lcal attractions.
Overall, a pleasant stay in this historic building. A historic building will usually come with a helping of " historic surroundings". You get what you book. If you are in the old building then there are no elevators and the rooms feel somewhat dated. The hotel did provide a fan which helped with the heat issue. The bathroom was small and cosy! The surroundings of the hotel were supberb as were the staff. Food was so so but not outstanding. There is a pub attached which i discovered on day 2 that is not related to the hotel which made a nice change from hotel food. The breakfast was buffet style and not appetising although some good choices.
4out of 5
by A verified traveller from Brunei

Once a beautiful historic stately home

Posted 24-Jul-2016
Pros: Its sense of history, with old photos and info about the family who lived there. The very efficient and helpful female receptionist.
Cons: Replacing flush mechanisms in toilets.
Location: Great location with easy access to town and to main roads leading to other attractions
E-mails with booking staff were dealt with promptly and well - all that we had asked for happened. Our room was wonderful, in historic part of the hotel, with great views over green areas. Bathroom recently refurbished and it was wonderful with the exception mentioned below. We loved the idea of having a trouser press, although we did not use it! Breakfast was great, although as others have commented, getting seated in a timely manner was sometimes a problem. Staff need to have the breakfast set out before breakfast time starts so that they can then attend to guests. Selection of food was wonderful and it was beautifully cooked. View from dining room was wonderful. Dinner was also very pleasant. The food was beautifully cooked although we felt more vegetables would provide more balanced meals. Wait staff were very helpful. Flushing the toilet was a challenge. If you have Herculean strength, you may succeed in getting the toilet to flush on your first try. Otherwise, be prepared for multiple attempts and to spend lots of time in the bathroom. The flush mechanism was the problem - the toilet was equally difficult to flush whether the cistern was full or partially full. Unfortunately we were told that maintenance staff had said the water pressure was the problem and so the owners had said that repair would have to wait for a major refurbishment. Replacing flush mechanisms is needed and could be done without any other work being needed.
5out of 5
by michelle

This traveller left a rating score only Posted 26-Jun-2016 on Hotels
4out of 5
by David from Ruislip

Posted 20-Jun-2016 on Hotels
Excellent choice for breakfast. Lovely outlook from bedroom window. Alas! No lifts!
3out of 5
by A verified traveller

Noisy room

Posted 13-Jun-2016
Pros: Pristine condition.
Cons: Drinks prices fairer.
Location: Cheltenham and Cirencester close by.
In room 120 at back of building and suffered continuous noise from generator.
3out of 5
by Finn from Ulstrup

Bristede forventninger

Posted 07-Jun-2016 on Hotels
Hotellet levede slet ikke op til forventningerne. Da vi klagede os, fik vi den besked, at det var hotels.com, der havde ansvar for vore forventninger. Hotellet kunne ikke love at de løfter som hotels.com havde givet kunne indfries. Der var tre hovedproblemer: 1. Vi betalte et stort ekstra beløb for at få et værelse med udsigt til en park med en sø. Der var en smule park med en lille sø, men det kunne altså ikke ses fra vores værelse. Selve værelset var stort og velindrettet, men det havde det jo også været, hvis vi havde sparet det store ekstra beløb. 2. Der var ekstremt langt at gå for at komme frem til værelset og ingen adgang til en elevator. 3. Da vi den første aften kl. 19.00 ankom til restauranten for at spise, var alt optaget resten af aftenen og vi blev afvist med en bemærkning om, at vi da bare kunne have bestilt bord. Da vi derpå søgte hjælp i hotellets reception fandt vi ud af, at restauranten havde været fuldt booket allerede da vi checkede ind på hotellet kl. 16.00. Da receptionisten blev opmærksom på, at vi havde bestilt værelset med morgenmad gennem hotels.com forsvandt al interesse for at hjælpe os. Når vi ikke havde sørget for at bestille bord i restauranten var det tilsyneladende fordi, hotels.com ikke tilbød dette.
5out of 5
by h

a good stay

Posted 06-Jun-2016 on Hotels
it was good value
4out of 5
by A verified traveller

pleasant hotel

Posted 05-Jun-2016
Pros: The main entrance and the grounds.
Cons: the bar with staff who know what they are doing! offer sunday lunch?
Location: We met friends for lunch nearby because the hotel didn't do sunday lunch. As it happens we recommend The Langton Country pub on London Rd.
hotel is not close to the city centre but the grounds are beautiful. Reception staff was friendly however the bar staff were not very efficient nor welcoming. we had drinks on the terrasse because it was a sunny evening, it is a large area with only a few tables and chairs and it could be made more pleasant. The room was larger than most because we were given the disabled one although we have no wheelchair but this was fine.
5out of 5
by A verified traveller

Posted 03-Jun-2016 on Hotels
Hotel with character