Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Worthing, Sussex, England

No lift, basin badly cracked.

Posted 09-Nov-2016
Although no lift staff did offer/carry our bags to the rooms. Wash hand basin in both rooms were badly cracked, and the toilet in one room didn't flush satisfactorily. However, room was very clean and adequate otherwise.
Comment from Hotel Management
30-Nov-2016 by Charlotte, Hotel Management
Thank you for taking the time to leave your balanced feedback. We are currently going under a £4.5 million refurbishment including updating the bathrooms. The refurbishment has started and will be completed by March 2017 with a completely. We look forward to welcoming you back with our new look completed. Kind Regards Charlotte
2out of 5
by A verified traveller from Bristol, UK

This hotel is not disabled friendly

Posted 12-Oct-2016
Pros: The room was nice and breakfast was good. Ben on reception saved the reputation of the hotel by upgrading my room & apologised on behalf of the hotel
Cons: The lack of access for the disabled to rooms on the first floor & the lack of help by a female member of staff from the restaurant.
Location: Cheltenham Literary Festival Oct 7-16
I was upgraded to a spacious room by Ben on reception who saved the day because I complained on arrival due to being allocated a single room on the first floor without an elevator! I'm registered disabled and use two walking sticks due to poor mobility. I'd booked this room at Short notice as a 4star mystery hotel. I assumed it would provide disability access given it was a 4star hotel. However, that information was missing. This hotel should not participate in the mystery hotel discount scheme when they are unable to provide suitable access to all their rooms.
Comment from Hotel Management
15-Oct-2016 by Charlotte , Hotel Management
Good Evening Ann. Thank you for taking the time to leave detailed feedback with regards to your stay. Its fantastic to receive feedback about Ben who made a difference to your stay. I have passed on your comments to our Restaurant manager with regards to the team, who will look into this. I will also look into the 4star mystery deal and update any details that I can to make it clear when booking with regards to the accessibility. Kind Regards Charlotte
5out of 5
by A verified traveller from North Yorkshire

Good location in Cheltenham

Posted 30-Sep-2016
Pros: It has a great location and very large restaurant with a great view of the gardens.
Cons: I would have said that the rooms need a good makeover but that is already happening.
Location: The location is very good and handy for getting on to the M5. There is a nearby golf course and several restaurants.
I stayed here twice this week on business. The hotel is giving the rooms a refurbishment. Although the room on my first night was a bit threadbare, the second room having being given a makeover was excellent. The staff remembered me from previous stays and were very friendly and efficient.
Comment from Hotel Management
15-Oct-2016 by Charlotte , Hotel Management
Good Evening Mick. Thank you for taking the time to leave your feedback. It is great to receive such positive feedback about our refurbishment. The refurbishment of all bedrooms is scheduled to end at the end of February 2017. Kind Regards Charlotte Brown Reservations Manager
4out of 5
by A verified traveller from Ireland

Friendly, comfy hotel in good location.

Posted 28-Sep-2016
Pros: Comfy, peaceful rooms & location.
Cons: The only down side was that as the hotel is in such lovely grounds the view was a blank wall, maybe a few plants in pots?
Location: You need a car but easy to get into Cheltenham & to visit the Cotswolds, Bath etc.
I was visiting family & only stayed room only. I didn't eat or use the facilities there. The staff were polite & helpful & one or two were extremely welcoming. The room was very nice, clean & comfy also nice a quite. I would stay again & also recommend it.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Sep-2016 on Hotels
4out of 5
by Leah from Swansea

Fabulous Room, slightly dated in other areas

Posted 01-Sep-2016 on Hotels
Overall, we had a lovely stay in the Cheltenham Park Hotel. Our check in was a little rushed and before arriving at our room I felt that the corridors were very dated (although I believe that they may be in the process of renovating these). The room itself was faultless. So clean and modern. Very comfortable mattress (although it was two singles pushed together), lovely plush duvet and pillows. Really impressed and would stay here again, just because of how luxurious the room was. Thank you for a pleasant stay. We will be back at some point.
2out of 5
by A verified traveller

Posted 26-Aug-2016 on Hotels
Nice hotel but rooms in desperate need of updating! My room was facing out on the main road and so this became fairly noisy early on - meaning an early wake up call! My room was also quite dirty - with obvious cob webs and stains! Gym was great. Room service poor - food was OK but drinks were served warm (water/lager)
1out of 5
by A verified traveller from swansea

Awful hotel. Try travelodge.

Posted 26-Aug-2016
Everytging about this hotel was awful. From the room which was outdated to the attitude of the staff and the service.
4out of 5
by Sue

This traveller left a rating score only Posted 16-Aug-2016 on Hotels
5out of 5
by Ray from Billericay

Lovely, comfortable hotel in a great location.

Posted 14-Aug-2016 on Hotels
We were only here for one night as we were meeting up with friends for a Friday evening meal. We did not eat at the hotel. The rooms on floor 3 have recently been upgraded and were lovely and comfortable. Well equipped, but no air conditioning which may be a problem in summer. Hotel generally looked well maintained and organised. Hotel overlooks a delightful park area where walks are possible.