- Disliked: Cleanliness, staff & service
Should be better
The room was slightly disappointing as both the bedroom and bathroom had quite a lot of cobwebs so it looked as if basic cleaning standards were not being met. The heating system was very noisy and made all types of noises throughout the night and was disruptive to sleep. The restaurant was very average in both food and service. The steakhouse chips were almost inedible and not good quality. More disappointing was no one asked me during my meal if I was enjoying it. When the waitress came to clear the table she did not asked even though the chips were hardly touched. I asked for the 10% service charge to be removed from the bill and I notice the next day upon departure it had not been.All in all an unsatisfactory stay. Interestingly I feedback to the receptionist upon departure and she said she would pass my comments on. I looked for a feedback form on the Mecure site but could not find one as I would have liked to speak to a customer services representative.