3.8/5 Good! (176 reviews)
Positives: Very comfortable bed and lovely nights sleep.
Reception staff professional and very friendly
Breakfast varied, tasty and plentiful
However, the hotel is looking sad and seems to be in need of an overhaul in many areas, the atrium area feels neglected with rusting balconies, redundant water displays, fairy lights not working and flaking paint in several areas.
Sofa in room grubby
TV remote not working ( changed the batteries ourselves)
Breakfast staff seemed bored & were inattentive
We paid for car parking not realising it was free for guests, only £4 but it’s the principle, no signage to indicate this ( maybe there was but we missed it?)
Attached bar and eatery closed though info contradicted this on key card
We didn’t use the pool and amenities so can’t comment on those.
We’ve stayed here several times and probably will do so again but for a major seaside hotel we felt it was sadly lacking some of its previous standards & grandeur.
Reviewed on 29 Nov 2021