Sauna, steam room, body treatments, facials, 4 treatment rooms
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Reviews of Kameha Grand Zurich, Autograph Collection

5 out of 5
Kameha Grand Zurich, Autograph Collection
Dufaux Strasse 1, Opfikon, ZH

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 470 reviews" "
Rating 8 - Good. 161 out of 470 reviews" "
Rating 6 - Okay. 48 out of 470 reviews" "
Rating 4 - Poor. 20 out of 470 reviews" "
Rating 2 - Terrible. 22 out of 470 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

LARRY

Stayed 1 night in Mar 2024
Response from Iyad Alzoubi on 8 Apr 2024
Dear guest,thank you for your rated points.We are pleased to hear that you enjoyed your stay with us.We hope to welcome you again soon.Sincerely,Iyad AlzoubiRooms Division Manager

8/10 Good

Amanveer Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Iyad Alzoubi on 14 Mar 2024
Dear guest,thank you for your time and your feedback.We are pleased to hear about your positive rating and hope to welcome you again soon.Sincerely,Iyad AlzoubiRooms Division Manager

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Iyad Alzoubi on 25 Feb 2024
Dear guest, thank you for your provided feedback.We are pleased about your rating and shared it with our entire team.It means a lot to us.We hope to welcome you again soon.Sincerely,Iyad AlzoubiRooms Division Manager

6/10 Okay

Henry Michael, San Diego

Disliked: Cleanliness
Nothing unique about this property. It is a little dated and the rooms are not properly cleaned; our room was very dusty. The rooms are poorly designed and hallway carpeting kind of dirty The brekfast was excellent!!!. Staff is not very helpful in knowledge of local area There is no concierge and the lobby looks much less impressive than in the photos Would not likely stay at this property again as a vacation place. Better for a one nighte business trip.
Stayed 3 nights in Dec 2023
Response from Iyad Alzoubi on 4 Jan 2024
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for the aspects of your experience that did not meet your expectations.Please know that we take these concerns seriously, and we will immediately address these issues with our housekeeping team to ensure that our rooms meet the high standards of cleanliness that we strive for.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that, despite the challenges you encountered, you might consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Iyad AlzoubiRooms Division Manager

10/10 Excellent

Ross

Stayed 2 nights in Aug 2023
Response from Iyad Alzoubi on 14 Sept 2023
Dear guest,thank you for your time and your feedback.It is a pleasure for us to hear that you enjoyed your stay with us.Your feedback is shared.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023
Response from Iyad Alzoubi on 2 Sept 2023
Dear guest,thank you for your time and the provided feedback.We are pleased to hear that you enjoyed your stay with us.Your feedback is shared with the entire team.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

8/10 Good

Shereen

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Iyad Alzoubi on 2 Sept 2023
Dear guest,thank you for your time and the provided feedback.We are pleased to hear that you enjoyed your stay with us.Your feedback is shared with the entire team.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Iyad Alzoubi on 20 Jul 2023
Dear guest,thank you for your feedaback.Your rated points are shared with the team.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

10/10 Excellent

Geoffrey

Stayed 3 nights in Jun 2023
Response from Iyad Alzoubi on 20 Jul 2023
Dear guest,thank you for your feedback, it is very appreciated.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

8/10 Good

Camoi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small but convenient to airport and main station. Easy to take the local tram to where we needed to go
Stayed 3 nights in May 2023
Response from Iyad Alzoubi on 3 Jun 2023
Dear guest,thank you for your feedback.It is a pleasure to hear that you enjoyed your stay with us.Especially the location is convenient for our guests to visit the airport as well as downtown of Zurich.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Iyad Alzoubi on 3 Jun 2023
Dear guest,thank you for your time to provide a feedback for us.Your positive rated points are shared with the team.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

6/10 Okay

Juan Pablo

Stayed 1 night in May 2023
Response from Iyad Alzoubi on 19 May 2023
Dear Guest,thank you for your time to provide a feedback for us.Your rated points are shared with the team.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

10/10 Excellent

George, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Iyad Alzoubi on 9 May 2023
Dear guest,thank you for your feedback.It is a pleasure for us, that you rated us with 5 points.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

8/10 Good

Mariyana

Stayed 1 night in Mar 2023
Response from Iyad Alzoubi on 14 Mar 2023
Dear Guest,thank you for your time to provide a feedback for us.We are pleased to hear that you enjoyed your stay with us.We hope to welcome you again soon.Sincerely,Iyad AlzoubiFront Office Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

6/10 Okay

Ryan

Travelled with partner
This is a mid level hotel cosplaying as a high end hotel. Strange design decisions, overpriced and not very good breakfast, several issues with room, some that took a couple days to fix, coffee cups in room were dirty with coffee stains on arrival, and bad internet connection for TV which made it very choppy. Air conditioning is not great but that is all of Switzerland. On the plus side the beds are very comfortable and public transport is pretty close.
Stayed 3 nights in Sep 2022

8/10 Good

henry

Liked: Cleanliness, property conditions & facilities, room comfort
WILL STAY AGAIN BUT REQUEST A ROOM ON THE OUTSIDE
The hotel is very nice however our room's window faced inside towards an interior event space and privacy was compromised if you did not close the blinds/curtains. We noticed a worker walking along a corridor. These type of rooms do not allow any sunlight to show. The bed and bedding were extremely nice and comfortable. The hotel is very quiet and is set a CHF 25 Uber ride away from the city center.
Stayed 5 nights in Aug 2022

6/10 Okay

RAJKUMARIE

Travelled with partner
Liked: Staff & service, property conditions & facilities
The decor was well thought of and modern. Everything very tech savvy.The room was very attractive and comfortable. However we stayed a week and many days there were no tea or coffee replaced in the unit. We regularly had to call for for it to be replaced. Sheets were never changed during the week. The hotel was very close to the trams, but a good distance from most shops and restaurants. We ordered room service 3 times and was always pleased with the meals.
Stayed 6 nights in Jul 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great connection to get into town as well as to the airport
Stayed 2 nights in Jul 2022

8/10 Good

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taxi so expensive, use Uber
Taxi so expensive, use Uber
Stayed 1 night in May 2022

10/10 Excellent

Kurt

Stayed 4 nights in May 2022
Response from Fabienne Schlegel on 9 May 2022
Dear Kurt, On behalf of the entire hotel team, I want to thank you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Kameha Grand Zurich

8/10 Good

Eduart

Stayed 1 night in Apr 2022
Response from Fabienne Schlegel on 8 May 2022
Dear Eduart, On behalf of the entire hotel team, I want to thank you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Kameha Grand Zurich

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
The hotel is aesthetically pleasing however the functionality of the room is not too great. I had to change my room twice which didn’t make a difference. They only have channels in German. They had international channels shown but they didn’t work. So for my entire stay I wasn’t able to use the TV. Cleaning of the room was not up to standard. Either bins weren’t being emptied and towels/ bathrobes/bedsheets weren’t changed regularly. There were no tissues provided in the room apart from the bathroom. The steam room is really bad, it has a bad smell and the steam actually burnt my foot too. I will not be staying here again and wouldn’t recommend this hotel to anyone. I’m very disappointed.
Stayed 11 nights in Jan 2022
Response from Sibylle Elsholz on 21 Jan 2022
Dear Guest Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room change, our SPA, our cleaning service and the TV is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Manager leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues that you had with us from occurring in the future. Sincerely, Norah Müller Front Office Agent

8/10 Good

Gelin maricela

Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, disappointing service
The hotel itself was great however unfortunately the service seemed to not care so much. After getting the wrong room service order delivered, i called to inform the staff and they asked me if it really mattered to me which thing I’m getting. The order was never replaced and I had to resort to discussing it at check out, where the charge was removed.
Stayed 1 night in Dec 2021
Response from Sibylle Elsholz on 4 Jan 2022
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sibylle Elsholz

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2021
Response from Sibylle Elsholz on 17 Nov 2021
Thank you very much for your kind review. We are looking forwards to welcome you back soon. Kind regards

6/10 Okay

Chantal

Stayed 1 night in Oct 2021
Response from Sibylle Elsholz on 23 Oct 2021
Dear Chantal Thank you for taking the time to let us know about your experience while staying with us.

2/10 Terrible

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Despite an advertised 3PM check in time, we arrived at 4PM and the room was still not ready. The check in staff was friendly and offered a complimentary drink from the bar, however it wasn’t until 5pm that the room became available — a 2 hour delay. Unacceptable for the price and star rating.
Stayed 1 night in Oct 2021
Response from Sibylle Elsholz on 23 Oct 2021
Dear Matthew Thank you for taking the time to let us know about your experience while staying with us. Your experience of the delay upon arrival is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent better service from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Grace

Liked: Cleanliness, property conditions & facilities
Clean, beautiful abs intimate restaurant and Room. 2nd time around and Still my go to place!!
Stayed 1 night in Oct 2021
Response from Emil on 12 Oct 2021
Dear Grace Thank you for your lovely feedback and your stay with us. We are glad to hear that you've liked your stay. We look forward to seeing you hopefully soon again. Kind regards

8/10 Good

Farzad, Richmond Hill

Travelled with family
Liked: Property conditions & facilities
The theme is awesome. You're in Switzerland the land of banks and each room is like you're a bank vault. Covid has demolished the level of service every where and unfortunately Kameha has the same problem. Ordered room service, they delivered half of the order and totally forgot to deliver another. Dishes are left in hallways for 24 hours. Parking is small and full most of the time. Interesting to see a nice big wedding at the hotel. Guess the covid policies are not that important here. Loved the do not disturb switch and some tech gadgets in the room including the automatic exterior blackening shades. Shower was awesome too.
Stayed 3 nights in Aug 2021
Response from Reception on 24 Oct 2021
Dear Farzad Thank you very much for your time giving us a feedback. It makes us really happy that you liked our property. We are really sorry for your experience with our room service. We will try our best to get better in every departement and appreciate that you wrote us. We hope to welcome you again in the Kameha Grand Zurich. Kiund regards Reception Kameha Grand Zurich

2/10 Terrible

Younes

Stayed 2 nights in Aug 2021

2/10 Terrible

Younes

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Aug 2021
Response from Emil on 12 Oct 2021
Thank you for your lovely feedback and your stay with us. We are glad to hear that you've liked your stay. We look forward to seeing you hopefully soon again. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to airport, very comfortable
Stayed 1 night in Aug 2021
Response from Emil on 12 Oct 2021
Thank you for your lovely Feedback and your stay with us. We are glad to hear that you've liked it. We look forward to seeing you hopefully soon again. Kind regards

4/10 Poor

James

Stayed 2 nights in Jul 2021

10/10 Excellent

omri

Stayed 2 nights in Jul 2021
Response from Gioia Matera on 8 Aug 2021
Dear Guest, Thank you for your positive feedback! Looking forward to welcome you soon again. Kind regards, The Kameha Grand Hotel

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in May 2021

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Could be Wonderful with Investment
Stayed 1 night in Apr 2021
Response from Karim on 4 May 2021
thank you for your feedback and apologize for the inconvenience . Maybe you could tell us a little more about your experience.

2/10 Terrible

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Welcome to the party hotel! Enter at your own risk
Did a quick overnight in Zürich with my wife and 1 year old daughter. The hotel is located in a new development outside of the city center. There is a Migros and coop nearby and the Nr. 10 and 11 tram line for easy transport to the airport or Hbf. The big problem was the massive party on our floor and the entire hotel the Saturday night we stayed. Drunk people yelling and running up and down the hall...constant yelling outside on the street, the sound of engines revving and bottles breaking lasted from 11PM to 5AM. The front desk apologized but was apathetic. After reading other reivews online, this is the weekend party spot for Swiss kids now that bars and clubs are closed. The hotel caters to them by offering cheap suites and turning a blind eye. Would not recommend to anyone (in the current situation) looking for a quiet night. Maybe it's better during the week with business travelers but was not a pleasant experience with a baby and wife wide awake all night and a powerless front desk clerk. Room was fine, as seen on website and clean. Parking CHF 36 and room service moderate (for Zürich.) Did not have breakfast, but at CHF 39/person did not seem like a good deal for some pastries and boiled eggs.
Stayed 1 night in Mar 2021
Response from Karim on 4 May 2021
Thank you for your message and constructive feedback regarding your recent stay. You are absolutely right and we had some challenges with party guests in February and March and therefore we made some internal changes to ensure the safety of our guests. We would be pleased to welcome you back to the Kameha Grand Zurich to present ourselves at our best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Kameha Team on 23 Feb 2021
Vielen Dank für Ihr freundliches Feedback. Wir würden uns sehr darüber freuen, Sie nochmal als Gast in unserem Hotel begrüssen zu dürfen. Freundliche Grüsse, Ihr Kameha Team

8/10 Good

Flavia

Liked: Cleanliness, staff & service, room comfort
A bit neglected
Mattress was not the quality expected for this calibre hotel.
Stayed 1 night in Oct 2020
Response from Kameha Team on 23 Feb 2021
Thank you for your feedback. We hope to have you again as our guest and to show you our best side. Kind regards Your Kameha team

2/10 Terrible

Onofrio

Liked: Cleanliness
Disliked: Staff & service
Double check what is really complimentary!!!
Before booking this hotel, double check directly with them which services are complimentary or for a fee. At least in the USA, if a hotel lists "airport shuttle', that's complimentary. Not in the case of this hotel. Breakfast >30 CHF is also pretty expensive to my eyes..in other countries it is a dinner price
Stayed 1 night in Dec 2020

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from Front Office Supervisor on 5 Aug 2020
Wir bedanken uns sehr für Ihr Feedback und freuen uns Sie in Zukunft wieder bei uns im Hotel begrüssen zu dürfen.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from FO on 12 May 2020
Thank you.

10/10 Excellent

GEORGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for airport overnight
Very nice hotel. Bar/restaurant a bit pricey and bar service a bit aloof.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020