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Reviews of Holiday Inn Express Strathclyde Park M74 JCT 5, an IHG Hotel

3 out of 5
Holiday Inn Express Strathclyde Park M74 JCT 5, an IHG Hotel
Strathclyde Country Park, Hamilton Rd. Motherwell, Glasgow, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 289 out of 793 reviews" "
Rating 8 - Good. 326 out of 793 reviews" "
Rating 6 - Okay. 113 out of 793 reviews" "
Rating 4 - Poor. 44 out of 793 reviews" "
Rating 2 - Terrible. 21 out of 793 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve stayed before
Stayed 2 nights in Apr 2024

8/10 Good

Lucy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice, warm and big enough room, loved the black out curtains. Didn’t hear the motorway much. Nice place to stay in.
Stayed 1 night in Apr 2024

10/10 Excellent

Kyleigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mahmud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Is anybody there?!
Had two separate bookings and received a call from hotel asking if we were still arriving, when we'd actually been there for two nights already! This caused us a lot of unnecessary worry on thinking that they'd checked us out and we wouldn't have a room. We were unable to return until approx 11pm and spokevti duty receptionist to advise of our concerns. A very unsettling experience.
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy reach to both Edinburgh and Glasgow. Lovely friendly staff. Very clean, quite and good standard of breakfast.
Stayed 4 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. We hope to welcome you back in the future.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. We hope to welcome you back in the future.

8/10 Good

Cijo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. We hope to welcome you back in the future.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely polite staff who could not do enough for you would happily stay there again
Stayed 2 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. Your comments will be passed to the team. We hope to welcome you back in the future.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,lovely breakfast and good service
Clean and comfortable family room! Breakfast is lovely and service is good. Would definitely book with them again!
Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. We hope to welcome you back in the future.

10/10 Excellent

Benita

Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Thank you for your feedback. We hope to welcome you back in the future.

10/10 Excellent

joanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Deputy General Manager on 23 Nov 2023
Thank you for taking the time to leave us a 10/10 review. I hope you will stay with us again when you are in the area.

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Room fine, food ok.
Stayed 1 night in Nov 2023
Response from Deputy General Manager on 16 Nov 2023
Thank you for your feedback Gareth. I hope you will give us the opportunity to serve you again in the future.

10/10 Excellent

Duane

Travelled with partner
Liked: Amenities, property conditions & facilities
Just what I needed
Stayed 1 night in Nov 2023
Response from Deputy General Manager on 13 Nov 2023
Thank you for your 5/5 feedback Duane.I am delighted that you had an enjoyable stay with us and we hope to welcome you back in the future.

10/10 Excellent

Charlys, Temple Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 16 nights in Oct 2023
Response from Deputy General Manager on 13 Nov 2023
Thank you for your positive feedback! We hope you will return in the future.

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Deputy General Manager on 7 Nov 2023
Thank you for your feedback Rachel. We strive to make each guest's stay a 10/10 and it looks like we fell below par on this occasion. I hope this does not deter you from using the hotel in he future.

4/10 Poor

Mark

Stayed 1 night in Nov 2023
Response from Deputy General Manager on 7 Nov 2023
Thank you for your review. We want every guest’s stay to be perfect so we’re gutted to see this wasn’t the case for you. I hope you will give us the opportunity to serve you again in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
A few days away to visit family. Hotel was a great location and great value for money, excellent service and clean. Staff were really friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Deputy General Manager on 7 Nov 2023
Thank you for your lovely feedback Kathleen. I am delighted you had an enjoyable stay and we hope to welcome you back in he future.

10/10 Excellent

Fidelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Deputy General Manager on 23 Oct 2023
Thank you for your 5/5 feedback Fidelia. We hope you will return in the future.

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Room comfort and amenities.
Stayed 1 night in Oct 2023
Response from Deputy General Manager on 23 Oct 2023
Thank you Sumeet for a 5/5 review, it is much appreciated and we hope to see you again.

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get hotel questionable food service
First night of stay they had no food available and second night they had no pizza dough
Stayed 3 nights in Oct 2023
Response from Deputy General Manager on 23 Oct 2023
Thank you Phil for your feedback. I am sorry for the lack of dinner items available during your stay. We had some issues with our suppliers and are satisfied this was an isolated incident. I hope this does not deter you from using the hotel in the future.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Clean, comfortable and perfect location for Glasgow and Edinburgh. Friendly staff. Great breakfast.
Stayed 3 nights in Oct 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your feedback Tracy. I am delighted that you found the hotel value for money and had an enjoyable stay. We hope you will return in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you Lisa for your 8/10 feedback. I hope you will give us the opportunity to serve you again in the future and make your stay a 10/10

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond exceptional staff in all areas of service !! Superb management
Stayed 1 night in Oct 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your excellent feedback Lawrence. The team will be delighted with your comments and we hope to see you again.

8/10 Good

TOM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Standard holiday inn.
Stayed 1 night in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you Tom for taking the time to review us. We hope to see you again in the future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your feedback Elizabeth. I hope you will give us the opportunity to serve you again in the future and make your stay even better.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you Diana for your review. It is much appreciated.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your 10/10 feedback. We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V. Good hotel & location
Very pleased with the hotel and breakfast particularly for the value forr money. Great location for visiting Glasgow especially if you have a car.
Stayed 1 night in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your feedback. I am delighted you had an enjoyable stay and hope you will return in the future.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location to find, and good hotel.
Stayed 1 night in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for taking the time to leave us a review.

8/10 Good

Kennith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean functional rooms, good space and fairly quiet. However there is no air conditioning, which may be my fault for not checking, but also just bad timing as it happened to be one of the hottest days of the year. Breakfast is great
Stayed 2 nights in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your feedback Kennith. The hotel unfortunately only has air con in the public areas however, we do have fans available for the hotter months. We hope you will stay with us again.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your review James. We hope you will return in the future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Anndrea on 2 Sept 2023
Thank you Frank for your 10/10 feedback. It is much appreciated and we hope you will stay with us again in the future.

8/10 Good

Nici

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little stop over
For me excellent location on the edge of the motorway and a 10 minute walk to the country park to blow off some steam and take in the huge lake views. Bit of a tight squeeze in the room, myself and 2 kids (one in wheelchair) although no bother for one nights stay. Ate in the bar area at night food was yummy (although was only pizza) staff were lovely. Breakfast wasn’t the best I’d had, packed into small area so tricky with wheels, due to so many people (believe a couple bus trips had landed) Overall nice little stopover enroute further north x
Stayed 1 night in Aug 2023
Response from Deputy General Manager on 20 Oct 2023
Thank you for your feedback Nici. We hope you will give us the opportunity to serve you again in the future.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Duty Manager on 28 Aug 2023
Thank you for your 10/10 review Fiona. We hope you will stay with us again in the future.

10/10 Excellent

imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location , good service and comfortable rooms
Stayed 2 nights in Aug 2023
Response from Duty Manager on 16 Aug 2023
Thank you for your feedback Imran. We hope you will stay with us again when you are in the area.

6/10 Okay

Yetunde

Travelled with family
Disliked: Staff & service
3 nights stay
The check in was alright, the room is very warm and I had to open the window so we could get a bit of air into the room as there is no air condition in the room. There were stain marks on the duvet cover, the rug was dirty, the compartment where the hair dryer, iron and ironing board were kept is very dusty I believe it hasn’t been cleaned for days.The toilet and shower is fairly clean. Front desk staff and all the kitchen teams are very welcoming and helpful, however the manager, housekeepers team are not so friendly, I did say hello couple of times to 2 different housekeeper before they could respond back ( on a different days ) in general my stay is not really that bad.
Stayed 3 nights in Aug 2023
Response from Duty Manager on 16 Aug 2023
Our goal is to deliver a great experience and it sounds like we missed the mark. We hope that the issues you faced do not deter you from using the hotel in the future.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Small room for a family
Nice hotel, good breakfast. We stayed as a family. Very small room. Unfortunately with the pull out couch pulled out the individuals in the bed could not walk to the bathroom during the night they had to climb over the bed to get to the toilet. It was very difficult. Would not stay again purely for this reason
Stayed 1 night in Aug 2023
Response from Duty Manager on 16 Aug 2023
Thank you for the feedback Carolyn. The room configuration is something that we are currently looking into and I am sorry that this had discouraged you from using the hotel again.

4/10 Poor

Selina

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Room VERY small, dangerous when the sofa bed was down, bed was broken!!! and uncomfortable. Staff pleasant and apologetic!
Stayed 1 night in Aug 2023
Response from Duty Manager on 16 Aug 2023
Thank your your review Selina. We want every guest’s stay to be perfect so we’re gutted to see this wasn’t the case for you. We are currently looking into the room configuration and I hope we can welcome you back in the future.

10/10 Excellent

michael

Stayed 1 night in Jul 2023
Response from Duty Manager on 16 Aug 2023
Thank you for your great feedback Michael. We hope to welcome you back again some time in the future.

8/10 Good

Tahir

Travelled with family and small children
Staff
Stayed 1 night in Jul 2023
Response from Duty Manager on 16 Aug 2023
Thank you for your 4/5 review Tahir. We hope you will stay again.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Duty Manager on 16 Aug 2023
Thank you Charles for your 10/10 review. This is much appreciated and we hope to welcome you back again.

2/10 Terrible

Kayleigh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a one night family stay here for two adults two children (boy, 13 and girl, 9) gave the information at time of booking but the room only had a double bed and sofa bed the children were to share which didnt go down well with the children. Sadly they dont have bigger family rooms. The room was a bit crammed with the sofa bed up. Sadly cleanliness was a big issue for me here. The room and bathroom was dusty and dirty. It looked like someone had left a footprint on one of the pillowcases and there were also other stains on the bedding. Headboard for the sofa bed was all stained and the carpet badly stained. Tea tray was dusty and sticky and so were the teaspoons. Hair and dust to be found all around. The kettle had milk stains down it. The menus in the room were dirty and so were the lightswitches and the curtains. The walls were all badly marked and patched. The bathroom was no better and had a huge clump of hair sitting on top of the shower drain. I didnt bother eating there so cant comment on the food. To be honest sleeping in the car would of been better. Very dissapointed and the room wasnt cheap. The staff were friendly and helpful however. The bins out the back of the hotel were overflowing and i watched squirells go back and forth from them! The reception area and stairwells were also dusty and dirty. The carpets in the corridors are badly stained too. Wouldnt recommend.
Stayed 1 night in Jul 2023
Response from Duty Manager on 20 Jul 2023
Thank you for your review. I am disappointed in hearing of the cleanliness issues you faced during your stay as this is not our usual high standards here at Strathclyde. Your comments will be discussed with the team and if you would like to discuss this further then do not hesitate to contact the hotel directly.

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn
Loved our stay at holiday inn express. It was spotless and staff were all so nice and helpful. Had breakfast every morning and can't praise it enough. As smokers the only thing i could make a complaint about was there was no covered area for us and it was raining pretty heavy at times but heyho i understand not everyone would agree as most don't like to come out front door to people standing smoking. Overall had a brilliant stay and would definitely stay here again.
Stayed 5 nights in Jul 2023
Response from Duty Manager on 20 Jul 2023
Thank you for your lovely feedback. I will also pass on your feedback regarding the smoking area. I hope you will stay with us again in the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre holiday departure night
Friendly efficient staff. Room newly renovated
Stayed 1 night in Jul 2023
Response from Duty Manager on 20 Jul 2023
Thank you for taking the time to leave us a review Kenneth. Your kind comments will be passed to the staff and we hope you will visit us in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Duty Manager on 20 Jul 2023
Thank you James.

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from Duty Manager on 15 Jun 2023
Thank you for your great feedback and we hope you will stay again in the future.

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good for the price with breakfast
Pretty decent, clean. Breakfast was good. Room was bit conjugated for a family and shower had very low pressure. But far from Glasgow but otherwise good location.
Stayed 2 nights in May 2023
Response from Duty Manager on 15 Jun 2023
Thank you for your feedback and we hope you will stay again.

10/10 Excellent

Gordon

Stayed 1 night in May 2023
Response from Duty Manager on 15 Jun 2023
Thank you for your great feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Diane

Stayed 1 night in May 2023
Response from Duty Manager on 15 Jun 2023
Thank you for taking the time to leave us feedback, its much appreciated.