Exterior
Check availability

Reviews of citizenM Glasgow

4 out of 5
citizenM Glasgow
60 Renfrew Street, Glasgow, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Stayed 2 nights in Apr 2024

10/10 Excellent

Deanna

Stayed 2 nights in Mar 2024

10/10 Excellent

DAVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fabulous. Extremely comfortable and modern. Ideal for a relaxing stay
Stayed 1 night in Mar 2024
Response from citizenAli on 14 Mar 2024
Hi citizen Dave,Thank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously.Thanks for giving citizenM a try. We hope to see you again soon.Safe travels,citizenM team

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from citizenAli on 12 Mar 2024
Hello Nick,Thank you so much for choosing us and for taking time to share your thoughts from your stay - it is always valuable for us to read how our guests found it and reflect on what we can impact. It sounds like you’ve had a lovely time with us and a positive experience all around. I hope we can welcome you another time at one of the citizenM hotels. Wishing you safe and happy travels in the meantime,citizenAli

10/10 Excellent

Shlomy, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 11 nights in Feb 2024
Response from citizenAli on 8 Mar 2024
Hello citizen Simon,Thank you so much for choosing us and for taking time to share your thoughts from your stay - it is always valuable for us to read how our guests found it and reflect on what we can impact. It sounds like you’ve had a lovely time with us and a positive experience all around. I hope we can welcome you another time at one of the citizenM hotels. Wishing you safe and happy travels in the meantime,citizenAli

8/10 Good

Kyle

Stayed 3 nights in Mar 2024

6/10 Okay

Darcy

Stayed 1 night in Mar 2024

2/10 Terrible

Kyle

Stayed 1 night in Feb 2024

10/10 Excellent

pauline

Travelled with group
Lovely nice clean hotel
Stayed 1 night in Feb 2024
Response from citizenAli on 22 Feb 2024
Hi citizen Pauline,Thank you so much for taking the time to tell us about your stay! We are happy to hear that you enjoyed our concept. Hearing feedback directly from guests such as this really makes what we do worth while. We hope to see you again sometime soon.Safe travels and all the best,citizenAli

10/10 Excellent

Alastair

Travelled with family
Great city centre location, quiet rooms, automated check-in and check-out, excellent social space
Stayed 2 nights in Feb 2024
Response from citizenAli on 18 Feb 2024
Hi citizen Alastair,Thank you so much for choosing us and for taking time to share your thoughts.It sounds like you’ve had a lovely time with us and a positive experience all around, dare I say - you sound like you are a true mobile citizen and really connected with our concept! I hope we can welcome you another time at one of our hotels. Wishing you safe and happy travels in the meantime,citizenAli

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly wss absolutely spotless amd bery quirky lovely design
Stayed 1 night in Jan 2024
Response from citizenAli on 31 Jan 2024
Hi citizen John,Thank you so much for taking the time to tell us about your stay! We are happy to hear that you enjoyed our concept and the experience around, hearing feedback directly from guests such as this really makes what we do worth while. Be sure I will pass your comments to the team.We hope to see you again sometime soon.Safe travels and all the best,citizenAli

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Scot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

David

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alastair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel right in the heart of the city. Very helpful and friendly staff made our stay very relaxed and pleasant
Stayed 1 night in Dec 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Rebekah

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room simple but common areas excellent
Room small and only good for resting not relaxing. Bed fine but pillows offer no neck support. Fab common areas for working as a group or as a solo- plenty of breakout areas with plenty of power points.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Iain

Liked: Cleanliness
Not for us im afraid hardley any room to swing a cat and no air con and getting in our out of bed is bonkers if you wake up throught the night better hitels for the money paid
Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Kieran

Liked: Cleanliness, property conditions & facilities
Had a great stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!! Our room had an enormous bed and a very cool toilet and shower cubicle with mood led lighting. Everything was controlled by the tablet in the room. You can cast from your phone to the tv so say you want to watch a film and you have netflix or something, you can watch it on the tv. Very clean. Very friendly staff and only a 5 minute (if that) walk from buchannan bus station! Perfectly situated for everything Glasgow has to offer!
Stayed 1 night in Dec 2023

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was great, staff friendly and the hotel very clean. However the internet was down for about 8 hours not ideal when needing wifi to connect to Australia.
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supportive staff , feel at ease , love the space ! 24hr bar it’s so good !
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeason

Stayed 2 nights in Nov 2023

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times definitely recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Vicky

Stayed 2 nights in Nov 2023

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Needs a room refresh
Beginning to feel a little dated, rooms and corridors need some work. For example a hotel priding itself on being tech friendly but has no usb ports in the rooms! Entrance and lounge area is great, and overall still a nice experience, but needs some investment soon or will be left behind
Stayed 1 night in Nov 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, will stay again!
The hotel is great. Self check in machines which are very easy to use. Hotel is incredibly modern, with ample places to socialise and even quiet spaces to work. Everything in the room is run by an iPad, which controls the tv, the lights, the blinds, and also the temperature. All very easy to use, and a very clever gadget. The lights in the room can be set to a multitude of colours, or just normal lights depending on if you want something funky, or practical. The only downsides are the room, which is quite small (not overly small but certainly not a normal hotel room size), and the fact that the bathroom is only separated by a frosted glass, which means that you can see and worse HEAR, everything which is happening in the bathroom. Would be rather awkward for a romantic getaway. Overall it’s a fantastic experience, and certainly something different than the norm. If I see this hotel on my travels again, I would definately stay here again! (As an added bonus, they have wall sockets for both UK and EU plugs as standard in the room!)
Stayed 1 night in Nov 2023

8/10 Good

Luke

Stayed 1 night in Nov 2023

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
I thought the hotel was exceptional. It had a great trendy design concept and a great vibe. Loved it!
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stopover for an overnight stay in the centre of Glasgow.
Stayed 1 night in Oct 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy bed
I really like this hotel. The bed is super comfy and I love the view. The only negative for me is the lack of a cup of tea in the room but I understand I could get one at thr bar.
Stayed 1 night in Oct 2023

10/10 Excellent

Philip, Sheffield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Glasgow Centre and West End. Would definitely stay again.
Stayed 4 nights in Oct 2023

6/10 Okay

Tony

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A number of items did not work in the room - namely the Ipad which controls every thing- TV and Lights were difficult to control
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. Only thing we had a issue with would of been the temperature of the room being far too warm. We were unable to turn the heating down due to it being set to 21. But overall we had a good time.
Stayed 2 nights in Oct 2023

10/10 Excellent

Fiona

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023