View from property
Check availability

Reviews of Carlton George Hotel

4 out of 5
Carlton George Hotel
44 West George Street, Glasgow, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1007 reviews" "
Rating 8 - Good. 223 out of 1007 reviews" "
Rating 6 - Okay. 70 out of 1007 reviews" "
Rating 4 - Poor. 15 out of 1007 reviews" "
Rating 2 - Terrible. 11 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Waukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good spot, had some issues with keys at first but the staff was fantastic. We had breakfast included, as was VIP deal. Hotel is very close to Queen Street Station. Area around hotel is a bit dirty with a lot of trash.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classy-great location-super nice staff-complimentary mini bar and breakfast. Super good location to walk around town. Highly recommend this hotel. we will return!
Stayed 3 nights in Apr 2024
Response from CGH Team on 22 Apr 2024
Hi John, thank you for leaving a 5/5 review, we appreciate hearing from you and are glad you had a lovely stay and enjoyed exploring Glasgow from our front door. We look forward to seeing you again.

6/10 Okay

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Housekeeping was great. For the most part. Staff was very kind. The afternoon manager was persnickety and petty. Our friends had a much larger room for much less money, and we requested equity... an equal sized room and/or a reduced cost. He reluctantly agreed (we took the reduced cost). He was acting very put out and said that our friends room was an upgrade because of wifi problems, and that he 'learned his lesson' and will never upgrade anyone ever again. Right. Good lesson to learn from this. Everyone else there was very gracious. Tired old rooms and amenities. Quiet and clean. Stupid half-door showers get water everywhere.
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil, Katy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Very central.. walking distance to shopping, bars and restaurants and both major train stations
Stayed 1 night in Apr 2024
Response from CGH Team on 15 Apr 2024
Hi Neil, thank you for taking the time to share your recent experience with us. We are glad you loved the location and hope to see you again in the future.

8/10 Good

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from CGH Team on 5 Apr 2024
Hi Marissa, thank you for taking the time to share your feedback, we appreciate it and are glad you had a lovely stay. We hope to welcome you back in the future.

10/10 Excellent

Kenneth, Kilmaurs

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff and service was outstanding. Complimentary mini bar is a nice touch 👍
Stayed 1 night in Mar 2024
Response from CGH Team on 3 Apr 2024
Hi Kenneth, thank you for leaving a 5/5 review, we appreciate hearing from you. We are glad you had an enjoyable stay and we will pass your kind words along to our team. We hope to welcome you back soon.

6/10 Okay

Salah

Travelled with family
Liked: Staff & service
Old hotel & nice location
Stayed 2 nights in Feb 2024
Response from CGH Team on 26 Mar 2024
Hi Salah, thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CGH Team on 15 Apr 2024
Hi Daniel, thank you for leaving us a 5/5 review, we are glad you had a great stay with us and look forward to welcoming you on your next trip.

10/10 Excellent

Anthea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Close to train, bus stations and shopping so very convenient for travelers. We had the Scottish breakfast in the restaurant which was delicious and substantial. Very friendly staff. Highly recommend!
Stayed 1 night in Mar 2024
Response from CGH Team on 18 Mar 2024
Hi Anthea, thank you for taking the time to share your recent experience with us, we are thrilled to hear you had a great stay with us. We are happy you enjoyed your breakfast, we hope to welcome you back in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every respect
Stayed 4 nights in Mar 2024
Response from CGH Team on 18 Mar 2024
Hi Deborah, thank you for your kind words, we appreciate hearing from you and are glad you had a great stay with us. We look forward to welcoming you back once again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to say if you are visiting Glasgow. Close to stop 1 on the hop on hop off bus tour and Queen Street station for the trains. Friendly staff and easy to walk to restaurants and shopping from it.
Stayed 1 night in Mar 2024
Response from CGH Team on 11 Mar 2024
Hi Jessica, thank you for leaving a 5/5 review, we are pleased to hear you enjoyed the location and got to explore Glasgow from our front door. We will hopefully see you back at the Carlton George in the future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious room in excellent location. Very nice and helpful staff. Would recommend!
Stayed 1 night in Feb 2024
Response from CGH Team on 26 Feb 2024
Hi Amanda, thank you for sharing your recent experience with us, we appreciate hearing from you. We are glad you had a good stay and we look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Travelled with partner
Excellent location being very close to bus and rail station along with all the shops and bars.
Stayed 1 night in Feb 2024
Response from CGH Team on 26 Feb 2024
Hi Ronald, thank you for a 5/5 review, we appreciate it. We agree that being so close to public transport makes it so much easier to get around. We are happy to hear you had a good stay and hope to see you back in the future.

8/10 Good

joseph

Stayed 1 night in Jan 2024
Response from CGH Team on 20 Mar 2024
Hi joseph, thank you for taking the time to leave us a review, we are thrilled to hear you had a great stay and look forward to welcoming you back once again.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reception , excellent and Patrick was extremely helpful. The free bar in your room , always refilled a nice touch. Would stay at this hotel again.
Stayed 3 nights in Jan 2024
Response from CGH team on 29 Jan 2024
Hi Mark, thank you for taking the time to leave such lovely feedback. We are pleased you had a lovely stay and we look forward to welcoming you back in the future.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from CGH team on 23 Jan 2024
Dear Sharon, thank you for the 10/10 review, we are glad you had a good stay with us and we look forward to welcoming you back.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Good but
Only 2 lifts and one out of action, decor tired and lounge not the most aspiring but absolutely fantastic location and good value for money
Stayed 2 nights in Jan 2024
Response from CGH team on 22 Jan 2024
Dear John, thank you for taking the time to share your experience with us. We would like to apologise about the inconvenience of only one working lift, our maintenance team are working hard to fix this as soon as possible. We are pleased to hear you enjoyed the location and had a good stay overall and we look forward to welcoming you back.

10/10 Excellent

Anne

Stayed 1 night in Jan 2024
Response from CGH Team on 16 Jan 2024
Dear Anne, thank you for taking the time to leave a 10/10 review, we are pleased to hear you had a good stay and we look forward to welcoming you back to the Carlton George in the future.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Linda, thank you for leaving a 5/5 review, we are pleased to hear you had an enjoyable stay and we hope to welcome you back to the hotel in the future.

10/10 Excellent

Frank

Excellent location, spacious room, complementary minibar is a highlight. Funnily enough, they remembered to refill the consumed alcohol but forgot about the still and sparkling water
Stayed 2 nights in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Frank, thank you for taking the time to share your feedback, we appreciate hearing from you. We are pleased to hear you enjoyed the room and our complimentary in-room minibar. We would like to apologise that the water was missed and hope you were able to ask for some more. We hope you would come back and stay with us in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from CGH team on 2 Feb 2024
Hi Elizabeth, thank you for leaving us a 5-star review, we are glad to hear you had a lovely stay and we look forward to your next stay.

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night couples break
Staff lovely as always but did get an earlier housekeeping knock at the door than would have preferred. Had hoped the decorations would still be up but missed them. Hotel perfect for Queen Street station, George Square, shopping in gereral. Had a most enjoyable stay as alesyst
Stayed 2 nights in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Kirstie, thank you for leaving a 10/10 review, we appreciate hearing your feedback. We are glad you had an enjoyable stay and enjoyed being so close to all the shops! We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel. Could not have been better for me. Excellent staff, breakfast, location and also beautiful. BUT PLEASE ONLY USE MY FIRST NAME. NOT MY SURNAME.
Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear John, thank you for leaving a lovely 5/5 review, we are pleased to hear you had a great stay with us and got to enjoy our central location. We look forward to your next stay with us.

10/10 Excellent

Gillian

Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Gillian, thank you for leaving a 10/10 review, we are happy to hear you had a lovely stay and hope you return in the future.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Grubby disappointment 😞
This room was maybe nice 30 years ago but now it's in dire need of TLC. Old, damaged, waterstained cabinets, noisy ac/heating system, holes in the bath enamel, sockets not working and general grubby feel. Add to that we had no hot water and when we reported this the receptionist didn't seem surprised "oh sorry, I'll report it". Apparently the other side of the hotel has been renovated but I felt very much like I had been dumped in the cupboard!
Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Lisa, we would firstly like to apologise that your recent stay did not meet your expectations and you had a less-than-satisfactory experience with us. We take all feedback seriously and this has been passed along to both housekeeping and maintenance. We hope you would consider giving the hotel another chance in the future.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room a little small and dark. Breakfast ok, lack of gluten free sausages though. Please consider these as there are so many options available now.
Stayed 1 night in Dec 2023
Response from CGH team on 25 Jan 2024
Hi Michelle, thank you for taking the time to share your feedback with us, we appreciate hearing from you. I have passed this feedback along as we understand how important having options for everyone is. We hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twixmas Break
Perfect break between Xmas and Newyear Close to beautiful George Square and other amenities. Hotel did not disappoint on any level
Stayed 3 nights in Dec 2023
Response from CGH Team on 15 Jan 2024
Dear Sharon, thank you for sharing your recent experience, we are glad you had a lovely break and look forward to welcoming you back again.

10/10 Excellent

Donna

Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Donna, thank you for leaving us a 10/10 review, we are thrilled to hear you had a great stay and we hope you come back and visit us again soon.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Pauline, thank you for your 10/10 review, we appreciate hearing from you. We are glad you had a wonderful time and we look forward to welcoming you back in the future.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear joshua, thank you for leaving a 10/10 review, we are thrilled you had a great stay and we look forward to your next stay with us.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Glasgow City centre great option plus mini bar and fridge is a great edition
Stayed 2 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Martin, thank you for taking the time to share your feedback about your recent experience with us. We are glad you had a great stay and got to enjoy the in-room complimentary mini bar. We look forward to welcoming you back.

8/10 Good

Victoria

Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Victoria, thank you for leaving us a review, we appreciate hearing from you. We are glad you had a good stay and look forward to welcoming you back.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, room comfort
Great hotel but could be even better
Hotel is perfectly located but is a wee bit dated in decor Free minibar was good to have although one of the decanters (vodka) was empty on arrival Comfortable big room with slippers and dressing gown…(only 1 in the room!) It’s these wee missing details that dropped my rating down a point but on the whole very friendly staff
Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Charlie, thank you for taking the time to share your recent experience with us, we appreciate hearing from you. We have passed your feedback along to our team and hope we can improve on this for your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless central one of the best hotels in Glasgow
Stayed 3 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear John, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We look forward to welcoming you back on your next visit, thank you for choosing us.

10/10 Excellent

Lynzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, central location & nice staff
Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Lynzi, thank you for taking the time to leave such a wonderful review, we are thrilled to hear that you enjoyed your experience with us. We look forward to your next stay.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Gina, thank you for leaving a 10/10 review, we are glad you had a good stay with us and look forward to welcoming you back.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CGH team on 7 Feb 2024
Hi Scott, thank you for leaving a 5/5 review, we are happy to hear you had an enjoyable stay and we look forward to welcoming you back.

10/10 Excellent

Mary

Stayed 2 nights in Dec 2023
Response from CGH Team on 21 Dec 2023
Dear Mary, thank you for leaving us a 10/10 review, we appreciate hearing from you. We are glad you enjoyed your stay and hope to welcome you back soon.

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was fine. Heat in the rooms were unbearable. No opening windows for fresh air and given a fan but didn’t make a difference at all. Stayed two nights and didn’t sleep much with how stifling the room was. Spoilt our experience
Stayed 2 nights in Dec 2023
Response from CGH Team on 21 Dec 2023
Dear michelle, thank you for taking the time to share your experience, we appreciate hearing from you and take this feedback on board. We want to apologise again, for how the fan did not help how warm you felt. We have passed this on to maintenance to amend this. We do hope you would come back and give the hotel another chance in the future.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CGH Team on 19 Dec 2023
Dear Catherine, thank you for leaving a 5/5 review we appreciate hearing from you. We are glad you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CGH Team on 19 Dec 2023
Thank you for leaving a 10/10 review, we appreciate hearing from you and hope you come back and visit us again.

6/10 Okay

sheila

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from CGH Team on 19 Dec 2023
Dear Shelia, thank you for taking the time to leave a review, we hope you had an enjoyable stay and come back and visit us the next time you are in Glasgow.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CGH Team on 15 Dec 2023
Dear Thomas, thank you for the 10/10 review, we appreciate it. We are happy to hear you had a good stay with us and we hope you come back sometime soon.

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time out
Lovely central hotel with very welcoming and helpful staff, second year stay for christmas break will be back. nice clean rooms and straight off the street with lift to all floors
Stayed 1 night in Dec 2023
Response from CGH Team on 15 Dec 2023
Dear T, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We are glad you had a great stay and enjoy coming for your Christmas stay with us. We look forward to your next stay.

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay is always good, but this time the bed wasn’t so comfortable.For some reason we were given a disabled room which was just as lovely as the other rooms that we’ve stayed in except I think the mattress was different and it didn’t suit me. Other wise our 3 days at the Carlton were very good. We are in our70’s and all we ask is a comfortable bed.
Stayed 3 nights in Nov 2023
Response from CGH Team on 5 Dec 2023
Dear Sandra, thank you for leaving your feedback, we appreciate hearing from you. We will take this on board and look forward to welcoming you both back soon.

10/10 Excellent

Greig

Stayed 1 night in Dec 2023
Response from CGH Team on 5 Dec 2023
Dear Greig, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We are pleased you had a lovely stay and look forward to welcoming you back.

10/10 Excellent

Maryann

Stayed 2 nights in Nov 2023
Response from CGH Team on 5 Dec 2023
Dear Maryann, thank you for leaving a 10/10 review, we are thrilled you had a lovely stay with us and we look forward to your next visit.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area close to all amenities
Stayed 1 night in Nov 2023
Response from CGH Team on 30 Nov 2023
Dear Janet, thank you for leaving a 5/5 review, we appreciate it. We are glad you had a great stay and we look forward to welcoming you back.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Staff are all very friendly and helpful. We enjoyed the location right in the middle of everything!
Stayed 1 night in Nov 2023
Response from CGH Team on 30 Nov 2023
Dear Leanne, thank you for leaving such a lovely review, we appreciate hearing from you. We are thrilled you enjoyed your time at the Carlton George and we hope you come back and stay with us in the future.

8/10 Good

Nicolette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, clean and all round good
The staff were great. The reception and housekeeping staff were very friendly and helpful. The hotel is in a great location. The rooms were spacious and clean. And the executive Lounge came in handy. Overall a good stay. The only issue I had was the restaurant was closed on my last evening due ill staff and I was looking forward to a meal on the 7th floor.
Stayed 2 nights in Nov 2023
Response from CGH Team on 23 Nov 2023
Dear Nicolette, thank you for taking the time to share your recent experience with us, we appreciate hearing from you. We are pleased you had a good overall stay and got to enjoy the executive lounge space to relax. Unfortunately on this occasion, we had to close the restaurant however we hope you get the opportunity to dine with us again if you choose to come and stay with us on your next visit to Glasgow.