Hotel in downtown Glasgow.
First person we talked to on the phone was great, told us we could check in early as we got in at 8 am and check in isn't until 3. When we arrived at the hotel at 10:30, the male staff at the desk was quite rude and said he couldn't get us in until 3. Very dismissive and didn't seem to have time for us. We went back at noon to check again, and a female staff was able to check us in right away, and was quite pleasant.
Also, fire alarm went off because of burnt toast before 8am, and whole hotel was forced to evacuate. Perhaps an update, or the ability to shut it off before an evacuation would have been in order.
Comment from Hotel Management
12-Sep-2017 by Marika Fergie, Hotel Management
Thank you very much for your fantastic review, I am delighted you enjoyed your stay with us and look forward to welcoming you back in the near future.