Ratings based on 725 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Centrally located hotel

Posted 18-Aug-2017
Basic room, reminiscent of a Travellodge. Comfortable and clean. Good location in city centre. Poor soundproofing, was quite noisy in earlier part of evening, including dog barking (dogs allowed in room). Certainly not worth the £170 paid for room only. Secure parking a plus at £8, but limited availability. Would try somewhere else next time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Milton Keynes

Good hotel in excellent position

Posted 23-Jun-2017
Pros: Ideally positioned for visiting the city centre. Staff were all very helpful.
Cons: Presentation of breakfast could be improved
Location: Good location close to the city centre
We stayed at this hotel for 2 days and managed to get a space in the on site car park - which was very convenient. The rooms were of a good size, clean and very comfortable. On arrival we were offered a discounted rate of £10 a head per day for breakfast which we accepted. Breakfast was good but not brilliant. Overall we were very pleased with the hotel and would definitely consider booking again if we return to Glasgow
Comment from Hotel Management
12-Jul-2017 by Karine Girard, Hotel Management
Dear Clive We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Girard General Manager
3 out of 5
by A verified traveller from Aberdeen

Not worth the money

Posted 26-May-2017
Over priced for what your getting, not the greatest idea having toilet separate from the sink/shower better with a travel lodge, yes central location for shops/bars/restaurants but that the only postive
Comment from Hotel Management
14-Jun-2017 by Karine Girard, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
4 out of 5
by Christine

Short Scottish Stay

Posted 13-May-2017 on Hotels
All very good except for the stained carpet in the room.
Comment from Hotel Management
14-Jun-2017 by Karine Girard, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karine Girard General Manager
2 out of 5
by A verified traveller from Glasgow

Poor quality room, hostel standards.

Posted 01-May-2017
Pros: Staff were nice.
Cons: Overall quality, comfort and hygiene.
Location: Location is great at the end of Sauchiehall St and Bath street. Walk to west end or city centre in 10/15minutes.
Booked a room for 3 and there was a double bed and sofa pull out. Sofa pull out as you can imagine had a terrible thin mattress. When we complained, we were given a duvet to pad the mattress. The carpet, chair, curtains and mattress were badly stained. Chair, desk and room furnishings were made from badly damaged and chipped wood. Did not use the leisure facilities so can not comment. Although this is a centrally located hotel, it is not worth the money. We used last minute and paid £225 for two nights, no breakfast or dinner. The staff were very pleasant and obliging. Do not recommend this hotel at all.
Comment from Hotel Management
14-Jun-2017 by Karine Girar, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from fife

Posted 19-Apr-2017
Nice trip good price. Lovely staff. Got moved to room as the second bed was old and could feel the springs but staff didn't hesitate to move us which was lovely of them. Breakfast was great and room service was efficient. Would like to come back for a longer stay to provide time to use the sauna as time was short on this stay. Thank you.
Comment from Hotel Management
21-Apr-2017 by Karine Girard , Hotel Management
Dear Carly, We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveller

Fab hotel

Posted 03-Apr-2017 on Hotels
Great location, comfy room. Will certainly be back
Comment from Hotel Management
07-Apr-2017 by Karine Girard, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karine Girard General Manager
1 out of 5
by A verified traveller

Not worth the money, very basic and dated rooms

Posted 23-Mar-2017 on Hotels
Room looks nothing like the photos, very basic. Worn bedding. Check in and check out were awful with check out being take the keycard and I will do your invoice later and email it to you. Awful service.
Comment from Hotel Management
07-Apr-2017 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine Girard General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from boston ma

Excellent location!

Posted 19-Mar-2017
Great location- close to downtown Glasgow and the Glasgow School of Art. Hotel staff was wonderful. We got in from a late flight and arrived at 1030. We ordered room service as we had two small children and the food that came up after a long time was absolutely ridiculous. The cheese and pickle sandwich was cold with shredded cheese falling out of it on untoasted bread and the soup was from a can, the ceaser salad was lettuce with mayo and nothing else, and the Scotch we so desperately needed at that point( traveling with two children) we seriously a thimble full. It was so resiculous that we had to ask the man who delivered it what was going on. He said if we went to the bar it would be triple that size but their bar was closed and that's what you get when you order room service. He took some money if the bill for the dinner which was a joke but not enough to make any of it worth it.
Comment from Hotel Management
07-Apr-2017 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine Girard General Manager
4 out of 5
by A verified traveller

5 mins walk to Charing Cross Station

Posted 18-Mar-2017 on Hotels
Walking distance to shopping center and Charing Cross Station. Quiet and sizable room.
Comment from Hotel Management
28-Mar-2017 by Karine Girard, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,