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Reviews of The Gladstone

3.5 out of 5
The Gladstone
100 Goondoon Street, Gladstone, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 114 out of 465 reviews" "
Rating 8 - Good. 187 out of 465 reviews" "
Rating 6 - Okay. 105 out of 465 reviews" "
Rating 4 - Poor. 39 out of 465 reviews" "
Rating 2 - Terrible. 20 out of 465 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Staff & service, amenities
The smart tv was definitely a suprise!
Stayed 1 night in Jan 2024
Response from Janette Spencer - Front Office Manager on 21 Jan 2024
Thank for providing a rating and comment with regards to your recent stay.

6/10 Okay

Ronson

Stayed 1 night in Jan 2024
Response from Janette Spencer - Front Office Manager on 21 Jan 2024
Thank for providing a rating with regards to your recent stay.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Janette Spencer - Front Office Manager on 21 Jan 2024
Thank for providing a rating with regards to your recent stay.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is great in a very good location although there is not much to do in Gladstone Shane because it could be great if the town had more to offer. Nothing l open on weekends just a couple of places to eat on the main strip, would not spend more than a night here
Stayed 3 nights in Jan 2024
Response from Janette Spencer - Front Office Manager on 10 Jan 2024
Thank you for taking the time to provide feedback with regards to your recent stay. During the festive time a lot of businesses choose to close and take a break. On arrival we provide a welcome letter with the trading times of restaurants within the hotel area.

10/10 Excellent

Peter, Forest Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great pool..
Stayed 3 nights in Jan 2024
Response from Janette Spencer - Front Office Manager on 10 Jan 2024
Thank you for taking the time to provide feedback with regards to your recent stay and giving a 5/5 rating.We look forward to you staying again with us.

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat tidy and comfortable quite central however a little noisy at times
Stayed 1 night in Jan 2024
Response from Regards, Janette Spencer - Front Office Manager on 10 Jan 2024
Thank you for taking the time to provide feedback with regards to your recent stay. Holiday time can be when families travel with children that can become noisy at times. Please always report this reception during your stay.

10/10 Excellent

Senay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night Layover
We were travelling through and decided to stop in Gladstone last minute. The room have very well presented and clean. Looks to be recently renovated. Thanks
Stayed 1 night in Dec 2023
Response from Janette Spencer - Front Office Manager on 8 Jan 2024
Thank you for taking the time of provide feedback. The hotel has just renovated the 4 x floors of guest rooms and soon will do the foyer and public toilets.

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been recently refurbished- very modern and tasteful
Stayed 1 night in Nov 2023
Response from Janette Spencer - Front Office Manager on 8 Jan 2024
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel has been renovating all hotel levels and next will be the foyer and public toilets.

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Janette Spencer - Front Office Manager on 8 Jan 2024
Thank you for taking the time to provide a rating with regards to your recent stay.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Janette Spencer - Front Office Manager on 27 Nov 2023
Thank you for providing a 5/5 rating with regards to your recent stay.

8/10 Good

Hong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back next trip.
The carpet is dated and should be replaced. The rest of the hotel are great
Stayed 3 nights in Oct 2023
Response from Janette Spencer - Front Office Manager on 23 Oct 2023
Thank you for taking the time to provide feedback. The hotel is currently under refurbishment with levels 1-3 completed and level 4 underway. Very exciting times ahead for the property.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Janette Spencer - Front Office Manager on 23 Oct 2023
Thank you for giving a 5/5 rating with regards to your recent stay. We look forward to you staying with us again in the future.

4/10 Poor

Dan

Stayed 1 night in Sep 2023
Response from Janette Spencer - Front Office Manager on 27 Nov 2023
Thank you for taking the time to provide a rating. Sorry to see it was only a 2/5. I hope you do stay with us in the future.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
For the price. Very good hotel!
Stayed 2 nights in Sep 2023
Response from Janette Spencer - Front Office Manager on 3 Oct 2023
Thank you for taking time to provide feedback with regards to your recent stay. We look forward to you staying again in the future.

10/10 Excellent

Robyn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have now stayed here 2 years in a row for an event. The staff are always soo helpful and happy!!! They go above and beyond helping you find everything you need and is always a delight to deal with!!!!
Stayed 2 nights in Sep 2023
Response from Janette Spencer - Front Office Manager on 21 Sept 2023
Thank you for taking the time to provide feedback and giving a 5/5 review. I will pass on your comments to the staff.We look forward to you staying with us again in the future.

8/10 Good

Lisa

Business traveller
Liked: Amenities
Rooms need updating otherwise a pleasant stay.
Stayed 1 night in Sep 2023
Response from Janette Spencer - Front Office Manager on 21 Sept 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is currently under refurbishment with level 4 next to be completed.We look forward to you staying with us again in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big carpark area out the back for larger vehicles.
Stayed 1 night in Aug 2023
Response from Janette Spencer - Front Office Manager on 28 Aug 2023
Thank you for taking the time to provide feedback.We look forward to you staying with us again in the future.Regards,

8/10 Good

Garry

Stayed 1 night in Aug 2023
Response from Janette Spencer - Front Office Manager on 21 Sept 2023
Thank you for taking the time to provide a star rating in regards to your recent stay.We look forward to you staying with us again in the future.

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Twin rooms with nice large beds. Despite a lot of reviews, hotel looks good to us!!
Stayed 1 night in Aug 2023
Response from Janette Spencer - Front Office Manager on 21 Sept 2023
Thank you for taking the time to provide feedback and giving a 5/5 review.We look forward to you staying with us again in the future.

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service
No house keeping on the weekend, noisy cleaning staff (cleaning up after a water leak), broken air condition/ heater, bed sunk in the middle, carpet a bit sticky.
Stayed 2 nights in Jul 2023
Response from Janette Spencer - Front Office Manager on 30 Jul 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The property did experience a large water leak in which staff tried their hardest to keep noise to a minimal but hours was spent cleaning the water and using a machine to extract the water to avoid further damage. I have passed on your other comments to maintenance to investigate.

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place, with very friendly and helpful staff
Stayed 3 nights in Jul 2023
Response from Janette Spencer - Front Office Manager on 25 Jul 2023
Thank you for taking the time to provide feedback. We look forward to your staying again soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff at the reception. Easy to check in, nice restaurant in the lobby. A very pleasant over night stay.
Stayed 1 night in Jul 2023
Response from Janette Spencer - Front Office Manager on 21 Jul 2023
Thank you for taking the time to provide feedback with regards to your recent stay. I will pass on your comments to the front office team. We look forward to you staying with us in the future.

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Janette Spencer - Front Office Manager on 10 Jul 2023
Thank you taking the time to provide a rating with regards your recent stay.

8/10 Good

Milinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from Janette Spencer - Front Office Manager on 7 Jul 2023
Thank you for taking the time to provide a rating with regards to your recent stay

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what i needed for the night. The room was recently refurbished and it looks nice. The carpet appeared dated and didn't match the renovation; however, overall i was pleasantly surprised
Stayed 1 night in May 2023
Response from Janette Spencer - Front Office Manager on 30 May 2023
Thank you for taking the time to provide feedback. We look forward to you staying with us again soon.

10/10 Excellent

Debbie, Ashburton

Stayed 1 night in Apr 2023
Response from Janette Spencer - Front Office Manager on 30 May 2023
Thank you for providing a 5/5 rating

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms. Nicely furnished. Everything in the room you could need such as a desk and chair and separate comfortable reading chair. Mini bar, kettle, iron and ironing board. Nice products in the bathroom by the ‘Thank You’ brand. Staff were pleasant and efficient. Close to cafes and restaurants. We stayed over the Easter long weekend and then again the following weekend. The in-house restaurant was not open at all over the Easter weekend or for breakfast at all. Would highly recommend.
Stayed 2 nights in Apr 2023
Response from Janette Spencer - Front Office Manager on 20 Apr 2023
Thank you for taking the time to provide a 5/5 star review with regards to your recent stay. The restaurant within the establishment is privately owned and they do not open on public holidays or Sunday. The hotel is undertaking a renovation currently with very exciting times ahead for the property. We look forward to the next time you stay with us.

10/10 Excellent

Chanelle

Stayed 1 night in Apr 2023
Response from Janette Spencer - Front Office Manager on 30 Apr 2023
Thank you for providing a 5/5 rating with regards to your recent stay. We look forward to you staying again in the future.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service
The name of the hotel was confusing to taxi drivers and made it hard to google and find it. Staff was really friendly and helpful. The building could do with an update.
Stayed 1 night in Mar 2023
Response from Janette Spencer - Front Office Manager on 28 Mar 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is undertaking a major refurbishment at this present time and with the rebranding final signage will be done soon.We look forward to you staying with us again soon.

10/10 Excellent

Bronwyn

Liked: Staff & service, amenities, property conditions & facilities
Staff were really helpful. The room was comfortable and clean with everything you need. I would stay again.
Stayed 1 night in Mar 2023
Response from Janette Spencer - Front Office Manager on 28 Mar 2023
Thank you for taking the time to provide feedback with regards to your recent stay. We look forward to you staying with us again soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Janette Spencer - Front Office Manager on 20 Apr 2023
Thank you for taking the time to provide a rating with regards to your recent stay. We look forward to you staying with us again soon.

10/10 Excellent

Trixie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about the place. Well located. Great bed. Great shower
Stayed 2 nights in Feb 2023
Response from Megan Reception on 5 Mar 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service
Excellent value for money. Convenient & safe. Downtown position.
Stayed 4 nights in Feb 2023
Response from Megan Reception on 5 Mar 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai restaurant next door, and cafes across the road
Stayed 2 nights in Feb 2023
Response from Megan Reception on 5 Mar 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

Paul, Hamburg

Stayed 1 night in Feb 2023
Response from Janette Spencer - Front Office Manager on 28 Mar 2023
Thank you for taking the time to provide a 5/5 rating with regards to your recent stay. We look forward to you staying with us again soon.

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly renovated bathroom, huge smart TV, new air con , great restaurant, free parking and friendly staff.
Stayed 1 night in Feb 2023
Response from Janette Spencer - Front Office Manager on 8 Feb 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is currently undergoing a major refurbish of all guests room which is extremely exciting for the property. We look forward to you staying with us again soon.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Was in great location close to everything. Staff were very friendly and helpful. Could do with a upgrade, especially bathroom. Was disappointed that there wasnt a choice to get breakfast at hotel.
Stayed 2 nights in Jan 2023
Response from Janette Spencer - Front Office Manager on 7 Feb 2023
Thank you for taking the time to provide feedback regarding your recent stay. The hotel is currently undertaking a major refurbishment which includes the guest bathrooms.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always friendly and looking to assist, I had one of the rooms with a new bathroom, a big improvement and great to see their renovation underway.
Stayed 1 night in Jan 2023
Response from Janette Spencer - Front Office Manager on 7 Feb 2023
Thank you for taking the time to provide feedback regarding your recent stay.Very exciting times ahead with the property and yes the refurbishment is well underway and the bathrooms look amazing. We look forward to your next stay with us.

6/10 Okay

Keith

10/10 Excellent

Vance

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location excellent room. Swimming pool was closed for maintenance.
Response from Janette Spencer - Front Office Manager on 1 Feb 2023
Thank you for taking the time to provide feedback.The hotel is undertaking a major refurbishment with our rebranding which did include the pool being painted.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with great staff good food options in area.
Response from Janette Spencer - Front Office Manager on 1 Feb 2023
Thank you for taking the time to provide feedback.We look forward to your staying with us again in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet and value for money
Response from Janette Spencer - Front Office Manager on 1 Feb 2023
Thank you for taking the time to provide feedback.We look forward to you staying with us again soon.

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stuffy. Fridge too small. No microwave
Response from Janette Spencer - Front Office Manager on 1 Feb 2023
Thank you for taking the time to provide feedback.All rooms have a mini bar size fridge in room. Next time you stay enquire about the studio apartments located adjacent across from the main building which have microwave, frypan & hotplate.

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
I paid extra for what I expected security parking, not available not even security cameras over the parking area. Shower had to climb into a bath to shower, very old and tired rooms no breakfast available, the parking and breakfast should have been available on the web site. This hotel is obviously setup for FIFO. AGAIN IF THATS ON THE WEB I CAN DECIDE. it’s not for travellers.
Stayed 1 night in Nov 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking the time to provide feedback. The hotel is currently undertaking a refurbishment which includes walk in bathrooms in all guest rooms. The hotel carpark is a part of a strata title in which the body corporate owns and they lease the undercover parking spaces. Located at the front of the property is a coffee shop with a chargeback facility open from 5.30am for our guests. This information is on our welcome letter provided to all guests on arrival.

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great price for over night stay.
Stayed 1 night in Nov 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking time to provide feedback with regards to your recent stay.

6/10 Okay

Harvey

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a bit run down, the room carpet is no so present. But the bed is very comfortable.
Stayed 1 night in Oct 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking time to provide feedback with regards to your recent stay. Our hotel is currently doing a refurbishment which will be very exciting once completed.

6/10 Okay

Carl

Travelled with family
Liked: Staff & service
The room was nice but the building is dated. Only 1 lift working and slow.
Stayed 1 night in Oct 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking the time to provide feedback.The hotel is currently undertaking a refurbishment which will be very exciting once completed.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service
Good for a stop over
Stayed 1 night in Sep 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking time to provide feedback with regards to your recent stay.

2/10 Terrible

dany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smell really bad like urinate.
Stayed 1 night in Sep 2022
Response from Janette Spencer - Front Office Manager on 16 Nov 2022
Thank you for taking time to provide feedback. No mention was made during your stay we would have moved you to another room.