Wedding night disappointment
Booked Rydges to get ready for our wedding, and to stay in town on our wedding night (mentioned this to them several times, even as checking in). I booked Rydges over newer places in town because the other places didn’t have room service/breakfast - we only live 5 mins away so if we were staying in town we wanted the ”full experience”, especially for our wedding. Got up to our room - it was small and dated. Hardly any room for 3 ladies and a hair/makeup team to get ready. No special ‘touches’ like other hotels if they know you’re the bridal couple. Got back late after the wedding to find champagne (scored points there) and a small plate of sliced up fruit, but read the accompanying card; it was an apology bottle - they don’t serve breakfast on weekends (points lost again). So woke up to a poor excuse for a fruit platter and instant coffee for our first breakfast as a married couple. Not an experience I would recommend for anyone staying for their wedding. What major hotel, like a Rydges, doesn’t have the restaurant open on weekends or make the bridal couple feel special on their big day?
Comment from Hotel Management
20-Nov-2017 by Catherine , Hotel Management
Thank you for taking the time to leave us a review.
I'd like to extend my apologies on behalf of the team regarding your recent stay with us. Unfortunately we don't offer breakfast/room service on weekends
I hope you had a beautiful day celebrating your wedding and best wishes for the future as a married couple