As a first time traveller to Japan and with my young teenage daughter with me we could not have been treated any better. The staff were all so helpful and spoke many languages fluently. The hotel provides all guests with the use of a smart phone for the duration of your stay - this was an invaluable piece of equipment for getting around both on foot and using the subway system at no charge to us. The hotel is extremely close to all amenities and I wouldn’t hesitate to return here in the future.
Comment from Hotel Management
17-Jul-2019 by Mercure Tokyo Ginza Team, Hotel Management
Thank you very much for taking the time to write your comments. We very much appreciate your kind words, and good to know you enjoyed the stay!
I will share your feedback with our team. I am sure that the comments will motivate us to provide better service in the future.
We hope to have the opportunity to welcome you again soon.