Ratings based on 620 verified reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Aug-2019
4 out of 5
by a verified traveller from Hamilton, New Zealand

Posted 04-Aug-2019
Very well located for a visit to Tokyo with easy access to a number of metro lines. Very friendly and helpful staff. The room size was ok (particularly for Tokyo) and there were good options for breakfast. My only negative comment for this hotel is that they need to make more effort to minimize use of plastics and encourage recycling.
4 out of 5
by a verified traveller from San Diego, CA

Posted 23-Jul-2019
Hotel has complimentary mini bar. Nicely decorated, very modern.
5 out of 5
by a verified traveller

Posted 16-Jul-2019
As a first time traveller to Japan and with my young teenage daughter with me we could not have been treated any better. The staff were all so helpful and spoke many languages fluently. The hotel provides all guests with the use of a smart phone for the duration of your stay - this was an invaluable piece of equipment for getting around both on foot and using the subway system at no charge to us. The hotel is extremely close to all amenities and I wouldn’t hesitate to return here in the future.
Comment from Hotel Management
17-Jul-2019 by Mercure Tokyo Ginza Team, Hotel Management
Dear Guest, Thank you very much for taking the time to write your comments. We very much appreciate your kind words, and good to know you enjoyed the stay! I will share your feedback with our team. I am sure that the comments will motivate us to provide better service in the future. We hope to have the opportunity to welcome you again soon. Sincerely,
4 out of 5
by a verified traveller from Adelaide

Posted 12-Jun-2019
Excellent service, good size room for 3 adults, clean, complimentary drinks & snacks, location
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 10-Jun-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 08-Jun-2019
4 out of 5
by a verified traveller

Posted 08-May-2019
Good location in middle of Ginza close to transportation. Rooms small, crowded breakfast area.
5 out of 5
by a verified traveller

Posted 03-May-2019
Great stay! The complementary smartphone was a great surprise.
5 out of 5
by a verified traveller

The staff are fantastic

Posted 02-May-2019 on Hotels
There are several good things about the hotel but the staff are outstanding. Nothing was too much trouble for them and they were ready with endless assistance and guidance. The rooms are relatively small but good for Tokyo and the beds are very comfortable. Wifi worked well but there is not a great deal of storage for an extended stay. Breakfasts were good and the area is close to everything you want. Convenience stores and train/subway/taxi transport are close by. I thoroughly recommend this hotel.