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Reviews of King Charles Hotel

3 out of 5
King Charles Hotel
Brompton Road, Gillingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 338 out of 954 reviews" "
Rating 8 - Good. 409 out of 954 reviews" "
Rating 6 - Okay. 126 out of 954 reviews" "
Rating 4 - Poor. 49 out of 954 reviews" "
Rating 2 - Terrible. 32 out of 954 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Average but comfortable nights stay
Stayed 1 night in Apr 2024
Response from Reservations on 23 Apr 2024
Thank you for staying at the King Charles Hotel and for your feedback, we really appreciate it. We hope to welcome you back again in the future. Kind Regards

6/10 Okay

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service
The hotel itself is quite large with plenty of rooms but a bit outdated. Outside needs a splash of paint as its a very strange colour pink and inside a revamp. Our room was spacious but the tv was so tiny and old which was mounted on far right hand corner of the room that you can hardly see it lol Also stains were on the ceiling boards which looked like they were on the verge of falling off any time soon. What was MOST annoying was that we were woken up by a cleaner knocking on our door, then proceeded to open with a key at 8.30am to clean it whilst we were still in bed, when we only arrived the day before late afternoon so couldnt have been dirty overnight, and we were booking out at 11am anyway that same morning. So why on earth couldnt the cleaner just waited until after we left to clean our room??? Please design 'do not disturb' signs so that we can hang oitside our room doors in future, please. Also so sweeteners would have been handy to have in room as well as sugar. Shower was nice and also plently of pillows privided. Breakfast was on the small size but nice, although staff seating us to our table was abrupt and not very friendly.
Stayed 1 night in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for staying at the King Charles Hotel. All of our rooms have do not disturb signs in them to hang on your door to prevent this happening, we are sorry if you did not see yours in the welcoming brochure. Kind Regards

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, we had a wedding booked at 2 , and the hotel had our room ready 2 hours early so we could get ready In plenty of time. Cosy atmosphere all round and we plan to stay again In may.
Stayed 1 night in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for staying at the King Charles Hotel and for your lovely review, we really appreciate it and look forward to welcoming you back again in the future. Kind Regards

6/10 Okay

Antony

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly and polite staff. Quick and efficient check-in. Unfortunately it seems more money has been spent on fish tanks than maintaining the rooms, which are dated and run down. The room wasn’t terrible but certainly could do with some improvement, and closer attention paid when cleaning the bathroom. The towels were nice and fluffy though. Lots of potential but needs some work before I’d consider returning.
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for staying at the King Charles Hotel. We are pleased you found our staff polite and friendly. We appreciate all your feedback and will use this to improve our services. Kind Regards

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Reservations on 26 Mar 2024
Thank you for staying at the King Charles Hotel. We are pleased to hear you had a good stay and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, especially the breakfast.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for staying at the King Charles Hotel. W are pleased you enjoyed your stay especially our complimentary breakfast. We hope to welcome you back again in the future. Kind Regards

8/10 Good

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than looking tired it was a lovely hotel to stay in. Dtaff were brilliant
Stayed 4 nights in Mar 2024
Response from Reservations on 18 Mar 2024
Thank you for staying at the King Charles Hotel. We appreciate your feedback and hope to welcome you back again in the future. Kind Regards

6/10 Okay

Billy

Stayed 1 night in Mar 2024
Response from Reservations on 28 Mar 2024
Thank you for staying at the King Charles Hotel and for taking the time to leave us a review. We hope to welcome you back again in the future. Kind Regards

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 9 Mar 2024
Thank you for staying at the King Charles Hotel and for your feedback, we really appreciate it. Kind Regards

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car park felt a little unsafe at first but the welcome from staff was fantastic. We were given an upgraded room which had plenty of space.
Stayed 1 night in Feb 2024
Response from Reservations on 28 Feb 2024
Thank you for staying at the King Charles Hotel. We are pleased you was happy with the free ungraded bigger room. We appreciate all your feedback and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 28 Feb 2024
Thank you for staying at the King Charles Hotel and for your feedback. We hope to welcome you back again in the future. Kind Regards

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities
Property is a good budget choice for 1 or 2 nights. I did find lighting in the reception and the rooms was on the darker side. This seems due to the choice of using spotlights mounted into the ceiling tiles. Overall cleanliness was good with only some dust in the stairwell. Check in and check out was quick and easy.
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for staying at the King Charles Hotel. We appreciate all your feedback and hope to welcome you back again in the future. Kind Regards

2/10 Terrible

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would never go there again checked out within 2 hours
Stayed 1 night in Feb 2024
Response from Reservations on 22 Feb 2024
We are sorry to hear you did not enjoy your stay with us. If we had known there was an issue with your room or the hotel we would of tried to rectify this for you.

10/10 Excellent

Laura Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 3 nights in Jan 2024
Response from Reservations on 15 Feb 2024
Thank you for staying at the King Charles Hotel. We are pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards

4/10 Poor

Amaresh

A friend of mine came to pick me up daily and the car remained in the hotel’s parking lot for may be 10-15 minutes at a time. My friend got multiple parking tickets for that!!!! Basic accommodation. Nothing to write home about!!
Stayed 3 nights in Jan 2024
Response from Reservations on 2 Feb 2024
There are signs around the car park that state that you need to register your car if you are using our carpark. Parking Eye are an external company that will charge any vehicle parked for more than ten minutes without being registered at reception. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 24 Jan 2024
Thank you for your review

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 24 Jan 2024
Than k you for your review

6/10 Okay

Akhilmadhu

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Reservations on 11 Jan 2024
Thank you for staying at the King Charles Hotel and for taking the time to rate us. We hope to welcome you back in the future. Kind Regards

10/10 Excellent

Graham

Stayed 4 nights in Dec 2023
Response from Reservations on 11 Jan 2024
Thank you for staying at The King Charles Hotel and for your 10/10 rating. We take it as such a compliment and hope to welcome you back in the future. Kind Regards

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities
-
Stayed 2 nights in Dec 2023
Response from Reservations on 27 Dec 2023
Thank you for staying at the King Charles Hotel and for your 5 out of 5 rating. We take it as such a compliment and hope to welcome you back in the future. Kind Regards

10/10 Excellent

stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good apart from I needed a pair of binoculars to see the television from my bed
Stayed 2 nights in Dec 2023
Response from Reservations on 24 Dec 2023
Thank you for staying at the King Charles Hotel and for your feedback. We take it all on board. We are happy to have received a 5 out of 5 rating from you and hope to welcome you back in the future. Kind Regards

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
family from the north visiting family in the south. Found this gem a few years ago, we never stay anywhere else, can not fault this hotel on any level well done to the staff keep it up and thank you once again.
Stayed 2 nights in Dec 2023
Response from Reservations on 24 Dec 2023
Thank you for staying at the King Charles Hotel and for you perfect rating. We take it as such a compliment, especially that you never stay anywhere else and cannot fault us on any level. We hope to keep welcoming you back. Kind Regards

4/10 Poor

Vijaya

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel advertised free breakfast. I went down for breakfast on Saturday at ,8.30. The staff said to await breakfast order to be taken. Half hour later I left because the staff ignored me. May be I looked odd. Old or something.
Stayed 1 night in Dec 2023
Response from Reservations on 20 Jan 2024
Thank you for staying at the King Charles Hotel. We are a little surprised by your review, as this certainly is not normal practice and our staff would not on purposely ignore anyone for any reason. We wished you had spoken to the breakfast staff regarding this matter or reception at the time so we could of seen why an oversight like this would take place.

8/10 Good

Melvyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Quiet & peaceful. Breakfast included , which was a bonus.
Stayed 1 night in Dec 2023
Response from Reservations on 12 Dec 2023
Thank you for staying at the King Charles Hotel and for your review. We are happy to hear that you found your stay peaceful and we hope to welcome you back in the future. Kind Regards

10/10 Excellent

Tilly

Stayed 1 night in Dec 2023
Response from Reservations on 27 Dec 2023
Thank you for staying at the King Charles Hotel and for your perfect rating. We hope to welcome you back in the future. Kind Regards

6/10 Okay

James

Travelled with family and small children
Our room was not ready for use, there was a mix up regarding the booking of which I am owed an agreed refund.
Stayed 1 night in Dec 2023
Response from Reservations on 20 Jan 2024
Thank you for staying at the King Charles Hotel. We are sorry for the mix up regarding your booking due to a computer error. We hope this has not put you off staying with us again. Kind Regards

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms
Stayed 1 night in Nov 2023
Response from Reservations on 29 Nov 2023
Thank you for staying at the King Charles Hotel. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to fault this hotel. It suited my taste in decor and layout, and is quiet and comfortable. Pleasant small bar, lounge, and good dining facilities. Approachable, helpful staff, and an unforcedly friendly atmosphere, with none of the 'have a nice day' nonsense so prevalent in corporate hotels.
Stayed 3 nights in Nov 2023
Response from Reservations on 28 Nov 2023
Thank you for staying at the King Charles Hotel. We are so pleased to hear you enjoyed your stay with us and found so many positives. We hope to welcome you back again in the future. Kind Regards

8/10 Good

adriane

Stayed 7 nights in Feb 2023
Response from Reservations on 15 Dec 2023
Thank you for staying at the King Charles Hotel and for your review. We hope to welcome you back in the future. Kind Regards

10/10 Excellent

alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 17 Nov 2023
Thank you for your 10 out of 10 review, we are glad you enjoyed your stay at the king charles hotel

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business Trip
Stayed 2 nights in Nov 2023
Response from Reservations on 17 Nov 2023
Thank you for your review

10/10 Excellent

Quoc Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Nov 2023
Response from Reservations on 11 Nov 2023
Thank you for staying at the King Charles Hotel. We are pleased you had a good stay and appreciate your feedback. W hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 9 Nov 2023
Thank you for staying at the King Charles Hotel. We are so pleased you had a great day and appreciate your feedback. We hope to welcome you back again in the future.Kind Regards

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value hotel
One night stay for very reasonable rate, comfortable bed, good breakfast.
Stayed 1 night in Nov 2023
Response from Reservations on 7 Nov 2023
Thank you for staying at the King Charles Hotel. We are pleased you had a comfortable night stay with us and enjoyed your breakfast. We hope to welcome you back in the future.

8/10 Good

Peter

Business traveller
Liked: Cleanliness
The room was dated but large with a comfortable bed. The breakfast was better than expected with a cooked option as part of the deal. Parking was free. Ok the down side, the walls were paper thin, the evening meal in the bar was poor, and it was hard to find the way into the hotel. But a night stay was only £51. An incredible bargain!
Stayed 1 night in Nov 2023
Response from Reservations on 7 Nov 2023
Thank you for staying at the King Charles Hotel. We are pleased to hear you enjoyed your stay with us. We appreciate all your feedback and hope to welcome you back again in the future. Kind Regards

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov 2023
Thank you for staying at the King Charles Hotel. We are pleased you enjoyed your stay and appreciate your feedback. Kind Regards

10/10 Excellent

K

Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov 2023
Thank you for your 10 out of 10 review, We hope to welcome you back soon

8/10 Good

martin

Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov 2023
Thank you for your review

8/10 Good

Keira

Stayed 1 night in Oct 2023
Response from Reservations on 31 Oct 2023
Thank you for your review

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations on 28 Oct 2023
Thank you

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Reservations on 28 Oct 2023
Thank you for a 10 out of 10 review

4/10 Poor

Helen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff but walls very thin, boiling hot in room, hot water nearly scorching. Breakfast revolting.
Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Thank you for staying at the King Charles Hotel. We appreciate your feedback, We offer a fan in each room to help combat the warmer weather. We are sorry if you had a problem with your breakfast if we had known at the time we could of changed this for you. Kind Regards

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost and value
Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Thank you for staying at the King Charles Hotel. We are pleased you was happy with the value of your stay and wish to welcome you back again in the future. Kind Regards

10/10 Excellent

Graham

Stayed 4 nights in Oct 2023
Response from Reservations on 22 Oct 2023
Thank you for staying at the King Charles Hotel. We take it as such a compliment that you have rated us 10/10 and we hope to welcome you back in the future. Kind Regards

4/10 Poor

Lesley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
In room, polystyrene cieling tiles, needs severe updating, bathroom shabby, floor covering in bathroom stained and has paint spills. Food less than average chicken was over cooked and tough, £7.50 for an average pudding. Coffee expensive £2.80 for a nescafe sachet and water tastes disgusting. Feel sorry for the lovely staff...
Stayed 1 night in Oct 2023
Response from Reservations on 21 Oct 2023
Thank you for staying at the King Charles Hotel. We are sorry to hear you did not enjoy your stay with us. If you was unhappy with your room and food we could of looked into this while you were here, if we had known. Kind Regards

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable little gem
Wonderful hotel, please don't ever change what you're doing.
Stayed 1 night in Oct 2023
Response from Reservations on 15 Oct 2023
Thank you for staying at the King Charles Hotel and for your lovely feedback. We take it as such a compliment that you find us a comfortable little gem, especially when you think we shouldn't change a thing we are doing. We look forward to hopefully welcoming you back in the future. Kind Regards

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Absolutely fantastic hotel. The outside does not give the inside justice. The room was lovely and clean with an amazing comfortable king size bed. The breakfast was delicious as well as the evening meal with a great choice. Excellent value for money.
Stayed 3 nights in Oct 2023
Response from Reservations on 13 Oct 2023
Thank you for staying at the King Charles Hotel. We are so pleased you had a great stay with us. We really appreciate all the fantastic feedback and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Reservations on 13 Oct 2023
Thank you for staying at the King Charles Hotel and for your 10/10 rating. We take it as such a compliment and we hope to welcome you back in the future! Kind Regards

10/10 Excellent

S

Stayed 1 night in Oct 2023
Response from Reservations on 11 Oct 2023
Thank you for staying at the King Charles Hotel. We are pleased you enjoyed your stay and appreciate your feedback. Kind Regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Reunion weekend
Good room bit dated breakfast very poor needs to really have a better selection waited for long time to order poor quality Evening function really good food excellent service also top notch The hotel needs a really update and investment all together
Stayed 1 night in Sep 2023
Response from Reservations on 6 Oct 2023
Thank you for staying at the King Charles Hotel and for your feedback. We take it all on board. We are happy to hear that you enjoyed the evening function and found the service excellent. We hope to welcome you back in the future. Kind Regards