All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Mike,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
8/10 Good
Deborah
Travelled with group
20 Apr 2024
Liked: Cleanliness, staff & service, amenities
Clean, continental breakfast was good. Unfortunately, elevator was out of service.
Deborah
Stayed 1 night in Apr 2024
Response from M on 22 Apr 2024
Dear Deborah,Thank you so much for the positive review. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We hope to enhance this experience further in the future and we are looking forward to your next visit. Best regards,Management Team
I don’t have anything thing bad to say about my stay. Will stay there again
Diona
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Diona,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
Cheap & close to the interstate. Property seems to be in transition/renovation. Room was clean, linens were clean, and price was very reasonable. Convenient location, immediately off the highway.
Bryan
Stayed 1 night in Mar 2024
Response from M on 9 Apr 2024
Dear Bryan,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
6/10 Okay
Barbara
Travelled with partner
6 Apr 2024
elevator not working
Barbara
Stayed 1 night in Apr 2024
Response from M on 7 Apr 2024
Dear Barbara,Thank you for sharing your feedback with us. We appreciate hearing both the positive aspects of your stay and areas where we can improve. Your feedback regarding the elevator is taken care of and we will make all the necessary corrections. On that note, we would like to ask you to give us another chance to fix our errors and earn your trust!Sincerely,Management Team
Great price, clean room, friendly check in. First hotel to call our room upon check in to make sure everything was satisfactory.
Susan
Stayed 1 night in Apr 2024
Response from M on 7 Apr 2024
Dear Susan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and we hope to enhance this experience further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
Dear Anthony,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
8/10 Good
fred
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast just ok
Elevator out of service
fred
Stayed 1 night in Apr 2024
Response from M on 7 Apr 2024
Dear Fred,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
2/10 Terrible
Michael
31 Mar 2024
Michael
Stayed 1 night in Mar 2024
Response from M on 22 Apr 2024
Dear Michael,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
10/10 Excellent
Charles, Newbury
26 Mar 2024
Service was excellent, room was clean.
Only stayed 1 night.
Will stop back on our way home.
Charles
Stayed 1 night in Mar 2024
Response from M on 3 Apr 2024
Dear Charles,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We hope to enhance this experience further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
Accomodations were clean and sufficient. Breakfast was more than adequate. Immediate area is right off the interstate and quiet. Newer shopping, dining and entertainment are one exit south off the interstate. Price was good for above average accomodations for the price! Have stayed here multiple times. Thank you for the good service, good accomodations, and good value!
Thevarith
Stayed 2 nights in Mar 2024
Response from M on 22 Mar 2024
Dear Thevarith,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
Dear Connie,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
The hotel is in good condition, clean, and comfortable. It's above average when comparing to similar accommodations and price points.
Thevarith
Stayed 2 nights in Feb 2024
Response from M on 29 Feb 2024
Dear Thevarith,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
6/10 Okay
Michael
Business traveller, Travelled with pets
4 Feb 2024
Being a choice member and having to pay a 20 early check in fee. Was on lower level basement rooms hall way thermostat set @ 63. And room had wall unit they barely put out heat.
Michael
Stayed 1 night in Feb 2024
Response from M on 29 Feb 2024
Dear Michael,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations. Regarding your concerns with the thermostat set, we'll surely check the same and do the needful. Thank you for your business, and we can't wait to serve you again. Sincerely,Management Team
2/10 Terrible
Debra
20 Jan 2024
Debra
Stayed 2 nights in Jan 2024
Response from M on 29 Feb 2024
Dear Debra,It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Felecia
16 Jan 2024
Felecia
Stayed 11 nights in Dec 2023
Response from M on 29 Feb 2024
Dear Felecia,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
Lovely hotel. Staff went above and beyond to show us the room and the entrance to the grassy dog area which was very close to our room. Will definitely stay here again. Clean, quiet, dog friendly, well run hotel.
Paul
Stayed 1 night in Jan 2024
Response from M on 29 Feb 2024
Dear Paul,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and continuous trust in us. Your review motivates us and serves as a constant reminder of why we love what we do. we'll continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best regards,Management Team
Property had a distinct odor. Witnessed staff member entering multiple rooms late at night. Not sure why I saw him enter 2-3 different rooms around 11pm at night. Appeared to be multiple employees/family members living at the property. Witnessed multiple different “staff members” leaving rooms throughout my stay. Multiple family members that rented rooms at this property had their rooms entered despite having the do not disturb sign on their door. Very disappointed and will not be staying again
Alex
Stayed 2 nights in Nov 2023
6/10 Okay
Paul
22 Oct 2023
Paul
Stayed 2 nights in Oct 2023
6/10 Okay
Sheila
21 Oct 2023
Sheila
Stayed 1 night in Oct 2023
6/10 Okay
Ellen
Travelled with partner
20 Oct 2023
Disliked: Property conditions & facilities
Property is in an area with no conveniences. Have to drive, isolated and surrounded by a construction business with large machines. I felt uncomfortable with the area. Facility was clean with so so rooms
It was quite clean and the man at the desk was very helpful and polite! The parking lot was a bit noisy and unfortunately I couldn't stay because it scared my cat, I ended up having to finish my trip that night but it wasn't necessarily the hotel's fault.
The room key wouldn’t work so I had to go back downstairs to get another one and the TV didn’t work. Lobby employee came up and got it working for about 30 minutes and the screen kept freezing up for 10-15 minutes and the blue chair and ottoman were so dirty that I put bath towels on it. Will never stay there again
Brian
Stayed 1 night in Sep 2023
6/10 Okay
Howard C
18 Sept 2023
Liked: Staff & service
It was OK
Our two day stay was OK. It had hot water for the shower.. The sink drain was clogged and drained very slowly. Thr room could use some rehab. It is noisy with I-81 nearby.
Both mornings the breakfast items were not available and very undersupplied with simple things like butter.
The staff did not seem sure on how to check in guests and at check out I asked for a receipt and got a receipt that said $0.00 was charged and $0.00 was paid yet my card was charged. Asked for a different one and was told it would need to be emailed and when it was I received the same receipt.
My tv had a blue look when I could get it to turn on and WiFi was spotty at best.
Thank you for your review and sorry if you didn't like odd numbers but you can request even number next time and we will try to give you if we have available.
Despite having pretty good ratings we found this hotel to be not so clean and shabby. The staff was good but our room was in an area that was very noisy.
This property needs serious upgrading. The hallway carpets smell and the room smelled. Both the toilet and shower had plumbing issues. I would not stay at this hotel again.
Do not stat at the Comfort Inn in Chambersburg, Pa
The worst hotel i have ever stayed at. Do not stay at the comfort inn in chambersburg, pa.
Debra at the front desk was the mean and nasty.
Rob J
Stayed 3 nights in May 2023
8/10 Good
Dominic
Travelled with family
8 May 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
My
The room was comfortable. The bathroom was slightly flooded when we came in, but after a front desk call, that was taken care of.
The hallways seem old (dated) and smells a little musty. The staff were very friendly, and always very helpful.
The hotel wasn't pricey, so we concluded, that we got what we paid for.