The hotel and facilities are lovely and well maintained. Any staff we spoke to were very helpful and kind. The reception staff speak very good English and all staff were very patient with me as I tried out my rusty German skills. It's a steep walk between the main hotel and apartments, but the pay off was great views from our balcony (and there is an indoor corridor with lifts if you really want to avoid the hill). The swimming pool is wonderful. The pool wasn't busy at all during our stay, so was really relaxing (lockers need a €1 coin). We really wish we'd left time to try out the other sports facilities and bowling alley, but spent most of our time out exploring the area. The hotel is a great base for days out with easy access to the road network. There are no supermarkets or shops nearby, so if you want food stop off in Bitburg en route, where there are several decent supermarkets. To be honest, the hotel restaurant, whilst really nice and obviously popular with guests, was a little expensive for us and the menu offered little vegetarian food. We stayed in a one bedroom apartment with a balcony, separate bedroom and bathroom. Everything was clean and the the kitchenette had all the basic equipment we needed for preparing simple meals. The hotel website gives very little information on facilities and could do with much more detail to help guests prepare for their stay.
NOTE despite being advertised as offering free parking, the hotel charged €3 per day at checkout.